{"id":407792,"date":"2022-01-02T16:47:19","date_gmt":"2022-01-03T00:47:19","guid":{"rendered":"https:\/\/www.genesys.com\/latitude-collections"},"modified":"2026-01-22T20:48:25","modified_gmt":"2026-01-23T04:48:25","slug":"latitude-collections","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/solutions\/latitude-collections","title":{"rendered":"Latitude – Collections"},"content":{"rendered":"

[vc_section background_color=”bgc-lgray” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” vib=”enable” css=”.vc_custom_1714589368674{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row content_placement=”middle” vib=”enable” vib_top=”-6.167rem”][vc_column]

Solutions<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=”5\/12″][vc_column_text css=””]<\/p>\n

Latitude by Genesys<\/h1>\n

<\/p>\n

Simplify debt collection management with Latitude by Genesys<\/p>\n

\n[\/vc_column_text]

Get started<\/a>Get a demo<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″][vc_single_image image=”399813″ alignment=”right” css=”” rounded_corners=”rounded-lg”][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Make collections easy for your business<\/h2>\n

\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes”][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Automate your business logic<\/h3>\n

Create and deploy business logic and account flow strategies with business process automation. Get more precise control, higher productivity and increased collections.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Give agents the tools they need<\/h3>\n

An agent\u2019s job is complex, especially when it includes collections. Make it easier with a browser-based application that\u2019s intuitive to use and reduces the number of screens and complexity.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Avoid more compliance errors<\/h3>\n

Comply with local, international and federal laws through clearly defined, consistent account treatment with automated monitoring, updates, account processing and follow-up.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”5\/12″][vc_column_text ct_style=”stat” css=””]<\/p>\n

2.5X<\/p>\n

<\/p>\n

increase in financial hardship-related calls in one week during the pandemic<\/p>\n

Harvard Business Review, 2020[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″][vc_column_text css=””]<\/p>\n

Manage every collections process with confidence<\/h2>\n

From original collectors to debt buyers and third-party agencies, Latitude by Genesys makes collections easy. Systematically manage account assignment, segmentation and exception handling for any process \u2014 whether it\u2019s collections, litigation or recovery.<\/p>\n

With Latitude by Genesys, you can seamlessly optimise your agent resources, increase data quality and mitigate loss. Assess how your collections processes are performing across email, SMS, IVR and live agents. Then make strategic decisions based on insights, including managing account assignment, optimising ROI and streamlining processes.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

Solve accounts receivable challenges<\/h2>\n

From day one delinquency through charge-off and debt sale, Latitude by Genesys is the comprehensive solution for accounts receivable management.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes”][vc_column width=”1\/2″ elemental_order=”order-2″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Simplify the agent desktop<\/h3>\n

Debt collectors work faster and are more effective when all information is located in one collections platform. Eliminate the need to sign into disparate systems and unify your employee experience. With the right information, your agents can serve customers faster. And your team leads can even see what\u2019s going on across your teams, whether internal or third-party.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Manage outsourced receivables with ease<\/h3>\n

Agency Interface Manager (AIM) provides first-party creditors and debt buyers a real-time dashboard on all activities across insourced and outsourced agencies. Easily compare performance to ensure your business is allocated to the most capable outsourced agency. Automate interactions with confidence knowing every step of the process is secure.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Explore readily available data and insights<\/h3>\n

Create a winning collections strategy. Access all information on every account and insights into your partners\u2019 performance. Fully understand your inventory of accounts with user-friendly query and reporting tools, and configurable dashboards for data visualisation. You can even make smarter business decisions using a rich bi-directional data bridge and integrations.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Gain a deeper understanding of your customers<\/h3>\n

Create better experiences with a complete view of customers\u2019 current and historic collections records. Enable agents to use this information to better understand customer behaviors. They can identify unusual behaviors, such as paying all accounts except one. And they can even curate relationships with customers to protect future investment opportunities.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22565280%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%2250%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_transform%22%3A%22translateY(-50%25)%22%2C%22flair_classes%22%3A%22object-fit-cover%22%7D%5D” el_class=”d-flex align-items-center”][vc_row r_gutter_size=”gutter-small” background_color=”bgc-glass” equal_height=”yes” el_class=”py-3 px-1 px-lg-3 rounded mt-0″][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

Powerful collections software with the features you need<\/h2>\n

\n[\/vc_column_text][\/vc_column][vc_column el_class=”mt-2″][vc_row_inner r_gutter_size=”gutter-small” ri_scrollable=”yes”][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Customise and configure<\/h3>\n

Get the flexibility needed to give your agents the information they need \u2014 customised just for them. Choose display data, configure work forms and add any number of custom panels.<\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Data exchange<\/h3>\n

Extract or ingest information from other systems or platforms with the Latitude Exchange, Extract, Transform and Load (ETL) tool. This includes data warehouses, business intelligence platforms and more.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Configurable dashboards<\/h3>\n

Latitude by Genesys dashboards are easily configured to display the real-time statistics you need. Add input from scoring and modeling tools for a complete view of your operations and costs.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

KPI portal<\/h3>\n

Give all your stakeholders visibility into operational metrics. The secure web portal offers anytime, anywhere access, while your administrator controls the parameters of what they can see.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Latitude Workflow<\/h3>\n

As accounts are processed, they automatically move to the next activity based on defined rules, policies and procedures \u2014 while enforcing business rules through robust workflow policies and permissions.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Pre-built integrations<\/h3>\n

Pre-built integrations let you work across multiple service providers. Easily manage mail generation, skip-trace functionality, payment processing and data enrichment.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column]

[vc_section flair=”%5B%5D” css=”.vc_custom_1714506662607{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row][vc_column offset=”vc_col-md-offset-1 vc_col-md-10″]

\"\"<\/div>

\"Gartner<\/p>\n

2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service<\/p>\n

Gartner named Genesys a Leader for the 11th consecutive year<\/p>\n<\/div>

Get the Gartner report<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>