{"id":407783,"date":"2022-01-06T09:10:14","date_gmt":"2022-01-06T17:10:14","guid":{"rendered":"https:\/\/www.genesys.com\/help-desk"},"modified":"2022-04-12T23:32:53","modified_gmt":"2022-04-13T06:32:53","slug":"help-desk","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/help-desk","title":{"rendered":"Help desk"},"content":{"rendered":"

[vc_section vib=”enable” vib_content=”genesys-dx” background_color=”bgc-navy” flair=”%5B%7B%22flair_image%22%3A%22385865%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1649831778472{padding-top: 7.556rem !important;padding-bottom: 8rem !important;}”][vc_row][vc_column][vc_column_text]<\/p>\n

Self-service HR that works for your employees<\/h1>\n

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Learn more<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

Improve and scale your employee support<\/h2>\n

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Save time with self-service<\/h3>\n

Empower employees to quickly find answers to their questions via an intelligent search or a conversational chatbot.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Free up your resources<\/h3>\n

Equip your teams with artificial intelligence (AI) and knowledge insights so they can answer questions the first time they\u2019re asked.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Reduce help desk workloads<\/h3>\n

Seamlessly transition complex enquiries from the bot to a live person using AI-driven knowledge for suggested answers.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-yellow” flair=”%5B%7B%22flair_image%22%3A%22379375%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1635188794279{padding-top: 8.333rem !important;padding-bottom: 8.333rem !important;}”][vc_row content_placement=”middle”][vc_column width=”2\/3″ offset=”vc_col-sm-offset-2″][vc_column_text]<\/p>\n

Provide a modern help desk for internal support<\/h2>\n

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Human resources assistance<\/h3>\n

Modernise HR with self-service and streamlined onboarding enquiries. Use an easily updatable AI knowledge base to make policy changes.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

IT support hub<\/h3>\n

Coupled with AI assistance, tools like co-browse, remote access and remote control aid in solving more complex, hands-on support enquiries.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Employee experience analytics<\/h3>\n

Understand your employees better with real-time analytics. Remove the guesswork by optimising your knowledge for self-service success.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

AI assistance for team members<\/h3>\n

Take advantage of a user-friendly support team interface. Give employees access to AI knowledge behind the scenes, offering relevant content and immediate answers.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Employee self-service<\/h3>\n

Give employees self-service support from their normal workflow. Build widgets into the tools your employees already use, like Microsoft Teams and SharePoint sites.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Accessible transcripts and history<\/h3>\n

Transition complex self-service interactions to live support assistance. Include a complete transcript of the bot chat and historical conversations for greater context.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column][vc_column_text]<\/p>\n

Deliver better experiences every time with Genesys<\/h2>\n

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Genesys DX\u2122<\/h2>\n

The future of digital engagement<\/h4>\n

Improve productivity for employees and help desk staff. Begin deflecting routine enquiries as you empower help desk teams with AI assistance and remote support tools for solving complex issues. Internal support teams reclaim valuable time while gaining analytics access to prove value and routinely optimise employee services.<\/p>\n

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Learn more<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D” el_id=”demo”][vc_row content_placement=”middle”][vc_column width=”5\/12″][vc_column_text]<\/p>\n

Discover the benefits of an AI-powered help desk<\/h3>\n

Request a demo to learn how you can start modernising your employee support. Explore how AI can automate repetitive IT and HR tasks to make life easier for your help desk team. Discover insights from rich analytics and learn how quickly you can review and update the AI knowledge base.<\/p>\n

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Welcome back<\/span> <\/span> <\/span><\/span><\/p>

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