{"id":405168,"date":"2021-10-24T15:47:48","date_gmt":"2021-10-24T22:47:48","guid":{"rendered":"https:\/\/www.genesys.com\/gcap"},"modified":"2024-10-29T21:54:24","modified_gmt":"2024-10-30T04:54:24","slug":"gcap","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/gcap","title":{"rendered":"GCAP"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_overflow=&#8221;visible&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;heading-section&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h1>Genesys Customer Advocacy Program<\/h1>\n<p class=\"text-22 text-navy\">Learn, connect and earn within our dedicated Genesys customer community<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container   vc_custom_1707373099657\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/gcaphub.genesys.com\/join\/webpage\" target=\"_blank\" rel=\"\">Join us<\/a><\/div><style type='text\/css'>\r .cqc-container p { color: #23395D !important; } .cqc-container .cqc-body div.details blockquote p { font-size: 1.444rem; } .col-lg-6 .cqc-container .cqc-body div.logo { grid-column: 1 \/ 4; } .col-lg-6 .cqc-container .cqc-body.horizontal div.details { grid-column: 3 \/ 7; } .cqc-container p.attribution { font-size: 1rem; margin-bottom: 0 !important; } @media only screen and (max-width: 1260px) { .col-lg-6 .cqc-container .cqc-body div.logo { width: 220px; height: auto; } .col-lg-6 .cqc-container .cqc-body img.logo { width: 220px; height: auto; margin-bottom: 0; } } @media only screen and (max-width: 991.98px) { .heading-section { background-image: none !important; } }\r <\/style>[\/vc_column][vc_column v_align=&#8221;flexend&#8221; width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243; el_class=&#8221;col-lg-7&#8243;]<div class=\"cqc-container h-100\"><div class=\"cqc-body h-100 horizontal\"><div class=\"logo p-0\">\n                <img decoding=\"async\" width=\"760\" height=\"874\" src=\"https:\/\/www.genesys.com\/media\/Elena-Weller-Hero-Banner-Photo.png\" class=\"logo shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded shadow-lg bgc-white \"><blockquote class=\"en-sg\"><p>Being able to engage with other Genesys customers is the secret sauce of the GCAP program!<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Elena Weller, Customer Experience Manager, Arvig<\/p><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Engage in a connected Genesys customer community<\/h2>\n<p style=\"text-align: center;\">With over 6,500 members, the Genesys Customer Advocacy Program (GCAP) delivers unique learning, networking and engagement opportunities that come with big benefits. Built in a gamified environment, members have the exclusive opportunity to earn points as they participate and redeem them for exclusive rewards.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Expand your expertise<\/h3>\n<p>Grow your industry knowledge and skills through how-to content, training courses and certifications. Learn from Genesys experts and peers about the latest in customer experience (CX) innovation.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Collaborate with peers<\/h3>\n<p>Grow your professional network globally with over 6,500 CX leaders and practitioners. Exchange ideas, solve problems, influence product roadmaps and more.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Showcase your story<\/h3>\n<p>Share your transformation story and celebrate the success of your team with Genesys. Gain industry recognition with a customer advocacy plan that meets your objectives.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">Earn rewards<\/h3>\n<p>Contribute and participate in GCAP to earn points. Then redeem them for training, education certification, events, Genesys swag and other exclusive opportunities.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_overflow=&#8221;visible&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">See what GCAP members are saying<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"cqc-container h-100\"><div class=\"cqc-body h-100 vertical\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.genesys.com\/media\/kymberli-o-hagan-cqc-circular-photo.png\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-white \"><blockquote class=\"en-sg\"><p style=\"text-align: center;\">Doing those fun challenges in GCAP is a nice way to take a break from everything. And, with all those points, it\u2019s nice to have an opportunity to increase your knowledge and just grow and learn more about Genesys.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Kymberli O\u2019Hagan, Technical Analyst, Alberta Motor Association<\/p><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"cqc-container h-100\"><div class=\"cqc-body h-100 vertical\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.genesys.com\/media\/harley-breth-cqc-circular-photo.png\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-white \"><blockquote class=\"en-sg\"><p style=\"text-align: center;\">Although an advocacy program, it feels more like an interactive experience, with interaction between people in similar business roles, a buzzing community, discussion, and even challenges and rewards.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Harley Breth, Contact Centre Manager, Philadelphia Church of God<\/p><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"cqc-container h-100\"><div class=\"cqc-body h-100 vertical\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.genesys.com\/media\/luc-denis-cqc-circular-photo.png\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-white \"><blockquote class=\"en-sg\"><p style=\"text-align: center;\">I\u2019ve been using Genesys products for years now. On top of the great functionalities and robust routing engines, the GCAP community is a huge source of resources, research papers, new technology information, new ideas, a great way to meet peers and a ton of fun.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Luc Denis, Director, Contact Centre, Quebec Blue Cross<\/p><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-center \"  href=\"https:\/\/gcaphub.genesys.com\/join\/webpage\" target=\"_blank\" rel=\"\"><div class=\"card-body text-center col-content\"><h2 class=\"h3\" style=\"text-align: center;\">Get started in 47 seconds<\/h2>\n<p style=\"text-align: center;\">Joining GCAP is easy. With just a few easy steps, you\u2019ll be able to network with peers, learn best practices and catch up on the latest contact centre or customer experience trends. And the more you participate, the more points you\u2019ll accrue. Cash in those points for a variety of valuable rewards, including training opportunities for yourself or your team.<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">Join today<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Discover the value of GCAP<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<p class=\"font-weight-bold text-navy\" style=\"font-size: 2.889rem; line-height: 1.3em; text-align: center;\">Over 6,500<\/p>\n<p class=\"font-weight-bold text-26 text-navy\" style=\"text-align: center;\">Genesys customers participating<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<p class=\"font-weight-bold text-navy\" style=\"font-size: 2.889rem; line-height: 1.3em; text-align: center;\">5<\/p>\n<p class=\"font-weight-bold text-26 text-navy\" style=\"text-align: center;\">User groups to join<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<p class=\"font-weight-bold text-navy\" style=\"font-size: 2.889rem; line-height: 1.3em; text-align: center;\">Over 100<\/p>\n<p class=\"font-weight-bold text-26 text-navy\" style=\"text-align: center;\">Annual engagement opportunities<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<p class=\"font-weight-bold text-navy\" style=\"font-size: 2.889rem; line-height: 1.3em; text-align: center;\">4<\/p>\n<p class=\"font-weight-bold text-26 text-navy\" style=\"text-align: center;\">Available global regions<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Participate in a way that works for you<\/h2>\n<p style=\"text-align: center;\">Earning points is easy. Simply log into the GCAP Hub and look for an opportunity that interests you. You\u2019ll see new chances to engage daily, ranging from simple to more complex. Here are some ways to get involved:<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center  vc_custom_1707373154783\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/gcaphub.genesys.com\/join\/webpage\" target=\"_blank\" rel=\"\">GCAP Hub<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5 text-black\">Learning centre<\/h3>\n<p>Discover the latest best practices with our engaging webinars, white papers and more.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5 text-black\">Events<\/h3>\n<p>Get the latest on where Genesys will be and how you can join us virtually or in person.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5 text-black\">Product zone<\/h3>\n<p>Keep up to date with the latest announcements, roadmap, beta releases and feedback surveys.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5 text-black\">Success stories<\/h3>\n<p>Build awareness of your organisation by speaking at an event, providing a reference and more.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5 text-black\">User groups<\/h3>\n<p>Join us for webinars and in-person experiences led by your peers and Genesys experts.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5 text-black\">Resources<\/h3>\n<p>Access training, certification, subscriptions, Professional Services, community and the AppFoundry\u00ae Marketplace.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Redeem your points for valuable rewards<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/4&#8243;]<div class=\"component icon-list w-100  vertical text-center\"><h3 class=\"h5 text-black\" style=\"text-align: center;\">Event or conference passes<\/h3>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"component icon-list w-100  vertical text-center\"><h3 class=\"h5 text-black\" style=\"text-align: center;\">Training and certifications<\/h3>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"component icon-list w-100  vertical text-center\"><h3 class=\"h5 text-black\" style=\"text-align: center;\">Exclusive GCAP branded products<\/h3>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"component icon-list w-100  vertical text-center\"><h3 class=\"h5 text-black\" style=\"text-align: center;\">Professional<br \/>\nservices<\/h3>\n<\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-center \"  href=\"https:\/\/gcaphub.genesys.com\/join\/webpage\" target=\"_blank\" rel=\"\"><div class=\"card-body text-center col-content\"><h2 class=\"h3\" style=\"text-align: center;\">Start your GCAP journey<\/h2>\n<p style=\"text-align: center;\">Getting started with GCAP is simple. In just a few quick steps, you can access a connected community of more than 6,500 Genesys customers. Get access to exclusive opportunities and rewards today.<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">Join today<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section g_section_overflow=&#8221;visible&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;heading-section&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text] Genesys Customer Advocacy Program Learn, connect and earn within our dedicated Genesys customer community [\/vc_column_text][\/vc_column][vc_column v_align=&#8221;flexend&#8221; width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243; el_class=&#8221;col-lg-7&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text] Engage in a connected Genesys customer community With over 6,500 members, the Genesys Customer Advocacy Program (GCAP) delivers unique learning, networking and engagement opportunities that come with [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-405168","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/405168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/comments?post=405168"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/405168\/revisions"}],"predecessor-version":[{"id":544446,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/405168\/revisions\/544446"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=405168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}