{"id":377549,"date":"2021-05-31T17:01:29","date_gmt":"2021-06-01T00:01:29","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=377549"},"modified":"2025-11-05T13:16:17","modified_gmt":"2025-11-05T21:16:17","slug":"healthcare","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/solutions\/healthcare","title":{"rendered":"Healthcare Solutions"},"content":{"rendered":"

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Healthcare<\/h1>\n

Drive patient quality outcomes, satisfaction, care plan adherence and operational efficiencies with a leading contact centre platform[\/vc_column_text]

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Improve patient, payor and life science experiences<\/h2>\n

Genesys Cloud helps healthcare organisations streamline patient communication, reduce burden on staff and elevate quality measures. [\/vc_column_text][\/vc_column][vc_column width=”1\/2″]

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Transform patient interactions with a true engagement platform<\/h2>\n

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Enhance and manage patient journeys<\/h3>\n

Give your patients the care experiences they now expect. Manage patient access, revenue cycles, triage practice communications, care management and onboarding \u2014 all on one platform.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Support staff and care teams as they support patients<\/h3>\n

Reduce the burden on your staff by automating routine tasks so they can focus on what is most important. With CRM and EHR integrations and knowledge surfacing, ensure your staff has access to timely and accurate information.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Improve quality and operational measures<\/h3>\n

Enhance value-based care with better interactions and streamlined workflows. The Genesys Cloud\u2122 platform helps you leverage interaction data to understand the patient journey, improve outcomes and boost ratings.
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Streamline patient journeys with an engagement platform you can trust<\/h2>\n

Genesys Cloud is a comprehensive platform that delivers expertise in the healthcare industry. Genesys has over 200 health providers leveraging Genesys Cloud. With it, you can improve handle times, identify key health measures, surface screenings and more. You can also improve physician occupancy with better schedule management, seamlessly reducing no-shows and ensuring patients are better prepared for their appointment. We provide data security and reliability, and make it easy to safeguard Protected Health Information (PHI) with a HIPAA, HITRUST, GDPR and PCI compliant platform.<\/p>\n

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Integrate with your chosen EHR and CRM platform<\/h3><\/i><\/div>

Unlock deep integration between your system of record and system of engagement. With Genesys, you can enhance patient care and improve the member experience through integration with your EHR and CRM platforms.<\/p>\n

Health CX for Epic from Genesys coordinates communications with patients and integrates with Epic to support patient access, referrals, triage and more, helping patients get the care they need no matter how complex their journey. The patient journey can be enhanced with CRM system integration, enabling staff to navigate your system of record while supporting patients.<\/p>\n

Epic and Cheers are registered trademarks of Epic Systems Corporation<\/p>\n<\/div><\/div><\/div>

Streamline member and employee interactions<\/h3><\/i><\/div>

Deliver proactive member engagement that boosts satisfaction and improves quality ratings. Use predictive routing and AI-powered automation to identify interactions that affect ratings and surface content on benefits, claims and care coordination.<\/p>\n

Genesys leads the industry with nine of the top 10 healthcare companies.* Predictive routing<\/a> quickly connects members to the right resource for improved average handling time, response times and quality ratings. Equip staff with real-time knowledge <\/a>to provide accurate answers and streamlined service.<\/p>\n

Genesys integrates with Salesforce, ServiceNow and other health plan management systems, uniting the patient interaction and communications data with your member data for actionable insights. Proactively reaching out on complex issues, such as denials and prior authorisations, in these systems can prevent inbound activity, drive quality measures and provide the member with information required to resolve their need.<\/p>\n

*Based on reported revenue for the respective companies\u2019 fiscal years ended on or before January 31, 2024.<\/p>\n<\/div><\/div><\/div>

Modernise life sciences communications<\/h3><\/i><\/div>

Genesys Cloud makes it simple to manage medical device and pharmaceutical communications for sales and marketing, patient support and engagement, clinical trials, physician support and more. With Genesys, you can leverage digital channels and automation to enhance engagement and operational efficiency.<\/p>\n

Get all the tools you need in one comprehensive solution. This includes everything from automating outbound<\/a> follow-ups to ensure adherence, notifying patients about important updates and supporting clinicians in the field, to leveraging natural language processing<\/a> to understand customer intent and routing them to the right resource with the right knowledge in hand. You can even let AI-driven auto-summarisation handle documentation, reducing staff effort while keeping records accurate.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

Access powerful healthcare capabilities with Genesys<\/h2>\n

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Streamline patient communication with a healthcare contact centre platform that keeps patients informed and supported at every stage of their care journey.<\/p>\n

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Outbound<\/h3>\n

Drive proactive engagements \u2014 and higher satisfaction \u2014 with patients and members.<\/p>\n<\/div>

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Virtual agent<\/h3>\n

Enhance patient communication with self-service tools that support their care journey.<\/p>\n<\/div>

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Predictive routing<\/h3>\n

Streamline interactions by routing to the right pharmacy or clinical resource every time.<\/p>\n<\/div>

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Digital customer engagement<\/h3>\n

Automate pharmacy, patient and care team interactions to reduce the burden on your staff.<\/p>\n<\/div>

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Agent copilot<\/h3>\n

Reduce repetitive tasks and enable your team to deliver more meaningful interactions.<\/p>\n<\/div>

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Quality assurance and monitoring<\/h3>\n

Improve healthcare quality and mitigate risk while driving better outcomes.<\/p>\n<\/div>

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See why healthcare customers trust Genesys<\/h3>\n

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