{"id":372281,"date":"2021-04-21T01:30:40","date_gmt":"2021-04-21T08:30:40","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=372281"},"modified":"2025-10-23T17:43:55","modified_gmt":"2025-10-24T00:43:55","slug":"financial-services","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/solutions\/financial-services","title":{"rendered":"Financial Services"},"content":{"rendered":"

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Solutions<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=”5\/12″][vc_column_text css=”” el_class=”mb-1″]<\/p>\n

Financial services<\/h1>\n

Leverage the power of artificial intelligence to orchestrate great experiences for your customers, members and clients<\/p>\n

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Get started<\/a>Get a demo<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″]
\"Financial
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Play<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_single_image image=”564030″ alignment=”center” css=””][\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text css=””]<\/p>\n

Orchestrate smooth, channel-less experiences with AI<\/h2>\n

Provide seamless connectivity across all channels, allowing clients to access their banking information anywhere, anytime. Automate more of your rote tasks, allowing the same number of human agents to get more done.
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Make the banking process easier and smoother<\/h2>\n

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Provide omnichannel connectivity<\/h3>\n

When someone needs access to their financial information, they don\u2019t want to have to work hard to get there. With Genesys, you can provide a simple experience across all channels, meaning that whether it\u2019s your app, a phone call or a social post, customers can get what they need fast.<\/p>\n

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Automate repeatable tasks<\/h3>\n

Limiting the number of simple, repetitive tasks human agents have to deal with allows them to focus on bigger-picture problems. Genesys Cloud AI allows you to automate those repeatable tasks, meaning a person doesn\u2019t always have to step in \u2014 making self-service easier in the process, and improving the customer experience.<\/p>\n

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Improve customer satisfaction<\/h3>\n

You\u2019re trying to get more done with less, but without losing the ability to keep your clients, customers and members happy \u2014 not to mention employees. The Genesys Cloud\u2122 platform provides a great experience for all, meaning better CSAT and ESAT scores as you provide customers and employees alike with the tools they need.
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Flexible options for anything your financial services business needs<\/h2>\n

Deliver seamless experiences for customers across the channels they want to use. Provide your employees with the framework to get the job done more easily.
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Meet customers on the channels they prefer to use<\/h3>\n

There are more options than ever for a customer to interact with your bank, credit union or other financial institution. And every customer has different preferences on how they want to be contacted \u2014 and how they prefer to contact you.<\/p>\n

Genesys Cloud provides a channel-less approach that means that no matter where you\u2019re interacting with your customers, the experience is smooth and pleasant for customer and agent alike. Provide a seamless experience across all available channels, whether it\u2019s voice and digital, a virtual agent or a human, or even separate branches within your own business ecosystem.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Orchestrate end-to-end experiences for customers<\/h3>\n

Provide a seamless, smooth experience, every single time, with experience orchestration. From the first interaction to the last, you can be in control of how customers experience your business. Map out customer journeys to discover the bottlenecks and pain points that exist today, and use data analysis and AI to help solve those issues.
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Harness the power of artificial intelligence<\/h3>\n

With the AI embedded in Genesys Cloud, artificial intelligence becomes easy to use for your financial institution. It\u2019s built into every part of the platform, and since it\u2019s native that means your IT department doesn\u2019t have to be AI experts for you to get the most of what it has to offer.
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Born in the cloud, built to serve<\/h3>\n

Genesys Cloud is built on an open architecture that provides agility, scalability and innovation no matter how sophisticated your tech stack needs to be. A native API-first, open cloud platform means you can take advantage of the benefits of rapid updates and hundreds of integrations through the AppFoundry\u00ae Marketplace.
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Pay for what you use<\/h3>\n

While Genesys Cloud is typically licensed and invoiced on a Named or Concurrent counting model, we also offer a pair of consumption-based, hourly pricing offerings. With the Hourly Interacting model, users are counted for the time they spend on interactions. With the Hourly Logged In model, users are counted for the time they are online. Genesys also offers strictly consumption-based pricing through Tokens, meaning you pay only for the AI functionalities you actually use.
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Improve financial services customer and employee experiences alike<\/h2>\n

Automate task routing, build up your workforce and make communications with your members proactive rather than reactive.
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View all capabilities<\/a><\/div>[\/vc_column][vc_column el_class=”mt-2″][vc_row_inner r_gutter_size=”gutter-small” ri_scrollable=”yes”][vc_column_inner width=”1\/3″]

Work automation<\/h3>\n

Make task routing easier and faster. Work automation ensures that responses are timely and effective by quickly routing tasks to the correct resource, whether that\u2019s the expert on a specific issue or just the first agent available.<\/p>\n<\/div>

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Workforce engagement management<\/h3>\n

Leverage your people\u2019s strengths and help build them up. Workforce engagement management helps your business to get the full potential of every single employee, from the call center to the individual branch.<\/p>\n<\/div>

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Outbound<\/h3>\n

Engage proactively with customers when and where they need it. Create personalized connections on the customer\u2019s channel of choice. Maximize agents\u2019 time by connecting them to the right member, every time.<\/p>\n<\/div>

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Artificial intelligence and automation<\/h3>\n

Build customer loyalty by providing rapid, personalized support that meets their needs the first time. Automate tedious tasks for employees and elevate their ability to help with intent-based knowledge surfacing.<\/p>\n<\/div>

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Digital customer engagement<\/h3>\n

Be in touch with customers anywhere, anytime with always-on digital platforms. Provide the ability to contact you on the channel they want, and get the answers they need about accounts, products or services.<\/p>\n<\/div>

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Contact center software<\/h3>\n

Deliver the personalized and orchestrated experiences your customers and employees alike deserve. Unify the features you need to achieve your business goals under a single, comprehensive platform.<\/p>\n<\/div>

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Improve financial services customer and employee experiences alike<\/h2>\n

Automate task routing, build up your workforce and make communications with your members proactive rather than reactive.
\n[\/vc_column_text][\/vc_column][vc_column elemental_order=”order-5″ el_class=”mt-2 mt-lg-0″ offset=”vc_col-md-5″]

View all capabilities<\/a><\/div>[\/vc_column][vc_column el_class=”mt-2″][vc_row_inner r_gutter_size=”gutter-small” ri_scrollable=”yes”][vc_column_inner width=”1\/3″]

Work automation<\/h3>\n

Make task routing easier and faster. Work automation ensures that responses are timely and effective by quickly routing tasks to the correct resource, whether that\u2019s the expert on a specific issue or just the first agent available.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″]

Workforce engagement management<\/h3>\n

Leverage your people\u2019s strengths and help build them up. Workforce engagement management helps your business to get the full potential of every single employee, from the call centre to the individual branch.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″]

Outbound<\/h3>\n

Engage proactively with customers when and where they need it. Create personalised connections on the customer\u2019s channel of choice. Maximise agents\u2019 time by connecting them to the right member, every time.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″]

Artificial intelligence and automation<\/h3>\n

Build customer loyalty by providing rapid, personalised support that meets their needs the first time. Automate tedious tasks for employees and elevate their ability to help with intent-based knowledge surfacing.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″]

Digital customer engagement<\/h3>\n

Be in touch with customers anywhere, anytime with always-on digital platforms. Provide the ability to contact you on the channel they want, and get the answers they need about accounts, products or services.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″]

Contact centre software<\/h3>\n

Deliver the personalised and orchestrated experiences your customers and employees alike deserve. Unify the features you need to achieve your business goals under a single, comprehensive platform.<\/p>\n<\/div>

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See why financial services customers trust Genesys<\/h2>\n

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