{"id":360852,"date":"2020-07-10T13:30:17","date_gmt":"2020-07-10T20:30:17","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=360852"},"modified":"2026-03-08T21:52:31","modified_gmt":"2026-03-09T04:52:31","slug":"enterprise-call-center","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/solutions\/enterprise-call-center","title":{"rendered":"Enterprise Contact Centre"},"content":{"rendered":"

[vc_section background_color=”bgc-lgray” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” vib=”enable” css=”.vc_custom_1714589368674{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row content_placement=”middle” vib=”enable” vib_top=”-6.167rem”][vc_column]

Solutions<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=”5\/12″][vc_column_text css=””]<\/p>\n

Enterprise customer experience software<\/h1>\n

Enable your enterprise customer service teams to work smarter with a modern call centre solution.<\/p>\n

[\/vc_column_text]

Get started<\/a>Get a demo<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″][vc_single_image image=”587249″ alignment=”right” css=”” rounded_corners=”rounded-lg”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column width=”1\/2″]
\"Swisscom
<\/div>
<\/i><\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text css=””]<\/p>\n

Streamline customer experiences with enterprise call centre software<\/h2>\n

Global enterprise call centres have complex needs when it comes to communication channels and deployment options. Brands must provide timely, world-class customer care across channels, geographic regions and business disruptions.<\/p>\n

Deliver superior customer journeys and digital transformation at any scale. The right enterprise cloud call centre enables you to deliver seamless omnichannel support from a single, open technology platform. A true partner will guide you through the process \u2014 from training to mastering specialised skills.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%7D%5D”][vc_row][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

A proven partner for enterprise teams<\/h2>\n

Create more connected experiences. Turn your call centre into a powerful machine and drive customisation at scale.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes”][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Personalised experiences<\/h3>\n

Consumers demand excellent service. Today\u2019s call centre employees expect dedicated support, too. Deliver personalised experiences across channels and devices to create better experiences. Use interactive, detailed views and the right tools to make every moment count.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Simplified technology stack<\/h3>\n

Accelerate your digital transformation and speed up time to value. A modern cloud architecture sets the foundation for a more simplified tech stack even with more advanced features. With a single call centre solution, you can finally say goodbye to disparate tools and multiple interfaces.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Flexible cloud architecture<\/h3>\n

Customise your contact centre platform by integrating your favourite systems and powering new connections among applications. Build a solution tailored to your needs with a solid platform foundation, open APIs and hundreds of available integrations.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22565280%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%2250%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_transform%22%3A%22translateY(-50%25)%22%2C%22flair_classes%22%3A%22object-fit-cover%22%7D%5D” el_class=”d-flex align-items-center”][vc_row r_gutter_size=”gutter-small” background_color=”bgc-glass” equal_height=”yes” el_class=”py-3 px-1 px-lg-3 rounded mt-0″][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

Manage complex experiences with enterprise contact centre software<\/h2>\n

Transform your contact centre into an experience centre virtually overnight. Leading enterprises that need sophistication and scale turn to Genesys for feature-rich contact centre software. Support your larger digital transformation initiatives. Gain a competitive edge in today\u2019s market. Empower your agents to deliver increasing customer satisfaction by providing all the tools they need in one unified platform.[\/vc_column_text][\/vc_column][vc_column el_class=”mt-2″][vc_row_inner r_gutter_size=”gutter-small” ri_scrollable=”yes”][vc_column_inner width=”1\/3″]

Multi-tenant security<\/h3>\n

Ease your security concerns with safety standards and authentication you can trust. Rest easy knowing the strongest encryption, logical isolation and security protocols<\/a> are in place. A team of dedicated security and privacy experts works round the clock to keep your data safe 24\/7.<\/p>\n<\/div>

<\/div><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″]

Digital and voice<\/h3>\n

Be where your customers are. Offer a consistent presence across voice and digital channels \u2014 from email<\/a> and mobile to chatbots<\/a> and social<\/a>. A single unified platform makes it easier to exceed your service goals on any channel.<\/p>\n<\/div>

<\/div><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″]

Customer self service<\/h3>\n

Give customers 24\/7 access to quick answers with a bot, or escalate complex issues to agents. Connect with your customers through empathy. And free up agents to provide the best support.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″]

Workforce engagement management<\/h3>\n

Provide call centre employees with tools that make their job easier. Drive employee engagement and motivation with gamification<\/a>. Keep agents connected with performance management<\/a> that enables long-term success.<\/p>\n<\/div>

<\/div><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″]

Reporting and analytics<\/h3>\n

Keep your enterprise call centre at top performance with deep analytics and reporting built into the user interface. Then use these insights to track and build more personalised customer experiences that foster brand loyalty.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″]

Powerful integrations<\/h3>\n

Take control of your software and technology stack. Integrate your most critical applications with off-the-shelf functionality or custom-built solutions when needed. And you can do this all without adding extra work to your IT department.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]

[vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D”][vc_row el_class=”xpr24-chunk”][vc_column offset=”vc_col-md-offset-1 vc_col-md-10″]

\"\"<\/div>\n

Get future ready \u2014 now.<\/h2>\n

Three days. Thousands of CX professionals. One global event. Discover what\u2019s next in AI, workforce engagement management and more.<\/p>\n<\/div>

Register now<\/div><\/div><\/div><\/div><\/a>[vc_raw_js]JTNDc2NyaXB0JTNFJTBBdmFyJTIwZW50JTIwJTNEJTIwJTIyJTNGUmVmSWQlM0RlbnRlcnByaXNlY2FsbGNlbnRlciUyNTdDd2Vic2l0ZSUyNTdDWFBSMjAyNCUyNTdDY2h1bmtlci0xJTIyJTNCJTBBdmFyJTIwY2MlMjAlMjAlM0QlMjAlMjIlM0ZSZWZJZCUzRGNhbGxjZW50ZXJzb2Z0d2FyZSUyNTdDd2Vic2l0ZSUyNTdDWFBSMjAyNCUyNTdDY2h1bmtlci0xJTIyJTNCJTBBdmFyJTIwY3VyJTIwJTNEJTIwalF1ZXJ5JTI4JTI3LnhwcjI0LWNodW5rJTIwYSUyNyUyOS5hdHRyJTI4JTI3aHJlZiUyNyUyOSUwQSUwQWlmJTI4alF1ZXJ5JTI4JTI3Ym9keSUyNyUyOS5oYXNDbGFzcyUyOCUyN3Bvc3RpZC0xNjU5ODklMjclMjklMjklMjAlN0IlMEElMjAlMjAlMjAlMjBqUXVlcnklMjglMjcueHByMjQtY2h1bmslMjAuY29tcG9uZW50LWN0YS1ibG9jayUyNyUyOS5hdHRyJTI4JTI3aHJlZiUyNyUyQ2N1ciUyQmNjJTI5JTNCJTBBJTdEJTBBJTBBaWYlMjhqUXVlcnklMjglMjdib2R5JTI3JTI5Lmhhc0NsYXNzJTI4JTI3cGFnZS1pZC0zMjI1MzAlMjclMjklMjklMjAlN0IlMEElMjAlMjAlMjAlMjBqUXVlcnklMjglMjcueHByMjQtY2h1bmslMjAuY29tcG9uZW50LWN0YS1ibG9jayUyNyUyOS5hdHRyJTI4JTI3aHJlZiUyNyUyQ2N1ciUyQmVudCUyOSUzQiUwQSU3RCUwQSUwQSUzQyUyRnNjcmlwdCUzRQ==[\/vc_raw_js]