{"id":357581,"date":"2021-03-01T11:53:42","date_gmt":"2021-03-01T19:53:42","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=357581"},"modified":"2023-05-22T21:56:45","modified_gmt":"2023-05-23T04:56:45","slug":"why-genesys","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/why-genesys","title":{"rendered":"Why Genesys"},"content":{"rendered":"

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Why Genesys<\/h1>\n

Organisations of all types can quickly and easily deliver seamless omnichannel customer journeys and build lasting relationships.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”477805″][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” flair=”%5B%5D”][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

What we do<\/h2>\n

Today, contact centres need to handle much more than phone calls. Customers also want support on your website, social media channels or app. A simple phone system won\u2019t cut it anymore. You need to be ready to respond in real time on your customers\u2019 channels of choice.<\/p>\n

For that, you need cloud-based contact centre software with all the essentials built in. This includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share, self-service options, workforce optimisation, analytics and easy ways to connect your other business systems.<\/p>\n

Genesys has you covered for all the ways you want to connect with customers through the power of cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while improving employee experiences.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_video link=”https:\/\/www.youtube.com\/embed\/Atppw5NCDG0″][\/vc_column][vc_column width=”2\/2″][vc_column_text css=”.vc_custom_1684736293861{padding-top: 20px !important;}”]Founded in 1990, Genesys has over 11,000 customers across more than 100 countries and is recognised by analysts and our customers as an industry leader for both cloud and on-premise customer experience technology. Genesys remains focused on delivering value to our customers through innovations that deliver the best business outcomes.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1684212349117{background-color: #f3f3f3 !important;}”][vc_row][vc_column][vc_column_text]<\/p>\n

Product Features and Capabilities<\/h2>\n

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Contact Centre Software<\/h3>\n

Seamlessly consolidate contact centre and business communications in the all-in-one platform.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Unified Communications<\/h3>\n

Unite your team and create a more effective workforce. Give teams access to communication channels from a single application, on any device.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

IVR<\/h3>\n

Drive better customer experiences while making your business more profitable, versatile and scalable with an intuitive automated IVR system.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Service Automation<\/h3>\n

Use self-service and automation for better customer experience across channels. And lower your costs.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Predictive Web Engagement<\/h3>\n

Know who\u2019s visiting your website and why. Then automatically direct them to the next best step.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Reporting & Analytics<\/h3>\n

Get a complete view of your call centre activities. Let data inform decisions and drive customer experience.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Integrations & Apps<\/h3>\n

Connect business-critical systems or add new tools and functionality to your call centre software.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Workforce Engagement<\/h3>\n

Attract, nurture and retain the best agents for your call centre. Give all the tools agents need to be effective in a single platform.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Artificial Intelligence<\/h3>\n

Today\u2019s call centre doesn\u2019t need to be a cost centre. With Genesys AI, deliver customer and employee experiences effectively, efficiently \u2014 and profitably.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]

All Capabilities<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-navy” flair=”%5B%7B%7D%5D”][vc_row][vc_column][vc_column_text]<\/p>\n

Choose a dedicated partner that works with you before, during and after your deployment.<\/h2>\n

The right cloud contact centre software designed for trust, transparency and security that makes providing a great customer experience easy, from call centre basics to the latest CX innovations. It lets you customise your call centre with apps and integrations without bothering IT.<\/p>\n

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Trust and Security<\/strong><\/p>\n

Build your contact centre on a scalable cloud platform you can trust.<\/p>\n

We\u2019ve spent years refining and testing our development philosophy and cloud-based architecture. So you get a customer experience platform that\u2019s battle-tested, validated and fully secure.<\/p>\n<\/div>

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Innovation<\/strong><\/p>\n

Innovation without limitation. Our seasonal market launches showcase what\u2019s new with Genesys solutions.<\/p>\n

Each market launch highlights the best of what\u2019s new for our products, strategy and vision. Plus, you get a sneak peek of upcoming innovations, so you know what to look forward to soon.<\/p>\n<\/div>

Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/2″]

Integrations<\/strong><\/p>\n

A curated selection of integrations and applications to help create great customer experiences.<\/p>\n

Browse AppFoundry to discover, research and connect with a broad range of customer service applications, integrations and services that address your unique needs.<\/p>\n<\/div>

Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/2″]

Sustainability<\/strong><\/p>\n

We strive to embed sustainability deeply into everything we do.<\/p>\n

Inspired by empathy and driven by innovation, we know that building a more sustainable future is the only way forward. See how Genesys is making a difference internally, socially and environmentally.<\/p>\n<\/div>

Learn more<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row][vc_column]
\"\"<\/div>

Our Recognition<\/p>\n

Choose the CX platform built with the future in mind<\/p>\n

See why analysts and users agree \u2013 Genesys Cloud is a leading contact centre platform.<\/p>\n

Get the analyst reports<\/a><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” el_class=”s3″][vc_row][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Office Locations<\/h2>\n

Genesys has employees in over 100 countries across six continents, so you can find us nearby. We also have a network of partners spread across the globe.[\/vc_column_text]

Find a local office<\/a>Find a partner<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_single_image image=”466965″ alignment=”center”][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column][vc_column_text]<\/p>\n

Genesys is trusted by over 11,000 companies around the world<\/h3>\n

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\n \"\"<\/div>

We added new messages to our IVR system in just a couple of minutes, which is almost unheard of in our industry. And we did this without relying on IT experts.<\/p>\n<\/blockquote>

\u2014 Ian Roberts, Operations Leader, Quicken Customer Care<\/p><\/div><\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

\n \"Tot<\/div>

With Genesys and Google Contact Centre AI, we found that we could use technology, like text-to-speech and automated speech recognition, to deliver new content faster.<\/p>\n<\/blockquote>

\u2014 K. Santhiphap Phoemmongkhonsap, Senior Director, Cloud and Digital, TOT Public Company Limited<\/p><\/div><\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

\n \"\"<\/div>

We\u2019ve seen great improvements in our survey ratings, customers feel more valued at the end of the call, which is a major contributor to raising our overall Net Promoter Score.<\/p>\n<\/blockquote>

\u2014 Paula Mullan, Senior Manager Contact Centre Transformation, Westpac NZ<\/p><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]

View more customer stories<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%7D%5D”][vc_row][vc_column offset=”vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0″][vc_column_text css=”.vc_custom_1712800624830{padding-bottom: 30px !important;}”]<\/p>\n

Contact Us<\/h2>\n

Ask about contact centres, customer experience, AI, migration paths or anything else we do.<\/p>\n

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Welcome back<\/span> <\/span> <\/span><\/span><\/p>

Not You?<\/a><\/p>\n

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