{"id":283639,"date":"2020-05-05T20:51:47","date_gmt":"2020-05-06T03:51:47","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=283639"},"modified":"2025-01-15T20:27:24","modified_gmt":"2025-01-16T04:27:24","slug":"microsoft","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/microsoft","title":{"rendered":"Microsoft Partnership"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%5D&#8221;][vc_row css=&#8221;.vc_custom_1582753959697{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_single_image image=&#8221;482794&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;578px&#8221; css=&#8221;.vc_custom_1688741205230{margin-bottom: 1.889rem !important;}&#8221;][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\">Create more memorable customer experiences<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#getstarted\" target=\"\" rel=\"\">Get started<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;no-shadow&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<p class=\"text-navy\">Genesys Cloud and Microsoft<\/p>\n<h2 class=\"h3\">Connect, communicate and collaborate with ease<\/h2>\n<p>Benefit from the flexibility of the Genesys Cloud\u2122 platform and the productivity and communication capabilities of Microsoft solutions. You can make it easier for contact centre agents to collaborate with subject matter experts across the company and deliver memorable customer experiences.<\/p>\n<h3 class=\"mt-2 h4\">Enhance experiences with Nuance AI<\/h3>\n<p>Quickly and easily create and maintain enterprise-grade voice and digital customer experiences with virtual assistants for all channels using the <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/e3a992ba-6ec1-4d4e-b1c1-b78145738b9e\">Nuance Mix DIY platform<\/a>. Securely authenticate customers and mitigate fraud with <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/925c37af-d8cb-439a-8728-b80313c2853a\">voice biometrics<\/a>.<\/p>\n<h3 class=\"h4\">Collaborate seamlessly with Teams<\/h3>\n<p>Genesys Cloud agents can use the integrated directory, search and presence features to find the <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/cea64bdf-81e2-42bb-8b36-7418bda7fab4\">Microsoft Teams<\/a> subject matter expert they need. They can determine availability and collaborate in real time with a single click.<\/p>\n<h3 class=\"h4\">Integrate data with Dynamics 365<\/h3>\n<p>Create custom actions to act on data in <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/96fa6516-3bcf-4f4a-9473-7d8a6cc09862\">Dynamics 365<\/a> within your interaction flow in Architect. Easily present information to call centre agents in Scripts or act on data in other ways. Available for static or custom data types.[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text el_class=&#8221;p-2 bgc-lgray rounded-lg&#8221;]<span class=\"text-navy text-32\">Quick Facts<\/span><\/p>\n<p><strong>About:<\/strong><\/p>\n<p>Microsoft<\/p>\n<p><strong>Partnership type:<\/strong><\/p>\n<p>Strategic alliance<\/p>\n<p><strong>Focused solutions:<\/strong><\/p>\n<ul class=\"gen-dot\">\n<li>Nuance Contact Centre AI<\/li>\n<li>Microsoft Teams<\/li>\n<li>Microsoft Dynamics 365<\/li>\n<\/ul>\n<p><strong>Alliance benefits summary:<\/strong><\/p>\n<ul class=\"gen-dot\">\n<li>Easily integrate Genesys into your Microsoft Dynamics 365 or Teams environment<\/li>\n<li>Integrate Nuance with Genesys<\/li>\n<li>Streamline your Microsoft enterprise and technologies with Genesys Cloud for your contact centre<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%5D&#8221; el_id=&#8221;transparent-card&#8221;][vc_row css=&#8221;.vc_custom_1688749378445{padding-top: 2rem !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Give your workforce the employee experience tools they expect<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1688749712361{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">Intelligent self-service<\/h3>\n<p>Automate the most common customer inquiries and provide better self-service experiences with more intelligent voicebots and chatbots.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">Biometric authentication<\/h3>\n<p>Replace outdated verification methods with advanced biometrics and AI to securely authenticate the actual person behind every interaction.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">AI fraud prevention<\/h3>\n<p>Increase security to prevent fraud losses \u2014 without compromising the customer experience. And your agents can work more efficiently.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">Omnichannel experiences<\/h3>\n<p>Deliver effortless, consistent and secure experiences across any point of contact. Give your customers the seamless interactions they expect.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">Empowered agents<\/h3>\n<p>Leverage artificial intelligence (AI) automation to resolve inquiries the first time and free your agents to focus on higher value tasks.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">Seamless integration<\/h3>\n<p>Conversational AI and security AI are natively integrated with Genesys Cloud to speed deployment and optimise customer and employee experiences.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row css=&#8221;.vc_custom_1688749656418{padding-top: 0rem !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2 class=\"text-navy h3\" style=\"text-align: center;\">Save agents time and effort with Genesys and Microsoft<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1688749664628{padding-top: 0rem !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"\/customer-stories\/sage-france\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.genesys.com\/media\/sage_Logo-circle.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg  \"><blockquote class=\"en-sg\"><p>By connecting Genesys and our Microsoft Dynamics CRM system we recognise 96% of customers and offer them personalised IVR journeys. A case is automatically opened, saving agents time and effort. We have a very low internal transfer rate of 2%, and have linked and automated customer surveys based on CRM rules.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Fabien Borras, Director Customer Operations Tools, Data and Service, Sage France<\/p><div class=\"btn btn-primary\">Read the story<\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"\/en-sg\/customer-stories\/rabobank\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.genesys.com\/media\/rabobank_Logo-circle.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg  \"><blockquote class=\"en-sg\"><p>Web messaging is 25% more efficient compared to call handling, meaning we can serve more customers without increasing headcount. And since introducing video calls we\u2019ve seen a noticeable uplift in new mortgage sales.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Thom Kokhuis, Head of Conversational Banking, Rabobank<\/p><div class=\"btn btn-primary\">Read the story<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;justify-content-center&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;482813&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; link=&#8221;\/customer-stories\/coca-cola-bottlers-sales-and-services&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;482814&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; link=&#8221;\/customer-stories\/stanley-steemer&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Interact with customers on the channels they love most<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;justify-content-center&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"https:\/\/library.genesys.com\/m\/4129b187327ccfbc\/original\/Conversational-AI_Nuance_EN.pdf\" target=\"_blank\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"880\" height=\"480\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Increase-your-CX-effectiveness-using-Conversational-AI-1.png\" alt=\"Increase your CX effectiveness using Conversational AI\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">Increase your CX effectiveness using Conversational AI<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Get the brochure<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"https:\/\/library.genesys.com\/m\/44e7d6b09788eeb3\/original\/Genesys-Cloud-CX-for-Microsoft.pdf\" target=\"_blank\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"380\" height=\"225\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-CX-for-Microsoft-Teams.png\" alt=\"Genesys Cloud CX for Microsoft Teams\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">Genesys Cloud\u2122 for Microsoft Teams<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Get the brochure<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"https:\/\/library.genesys.com\/m\/50b952090a0efb80\/original\/Improve-customer-experience-DS-EN.pdf\" target=\"_blank\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"380\" height=\"225\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Improve-customer-experience-and-efficiency-with-an-enhanced-Dynamics-365-implementation.png\" alt=\"Improve customer experience and efficiency with an enhanced Dynamics 365 implementation\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">Improve customer experience and efficiency with an enhanced Dynamics 365 implementation<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Get the brochure<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-navy&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221; el_id=&#8221;getstarted&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<p class=\"text-32\">Get started with Genesys and Microsoft<\/p>\n<p>Power more memorable customer experiences through the Genesys and Microsoft partnership. Reach out today to learn how to get started with Genesys Cloud and Microsoft.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001krABQAY\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/283639?thankyou=283639&page_type=page\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/283639\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/283639\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"283639\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Job Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Center Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations \/ Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Job Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Get a demo\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Get a demo\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%5D&#8221;][vc_row css=&#8221;.vc_custom_1582753959697{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_single_image image=&#8221;482794&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;578px&#8221; css=&#8221;.vc_custom_1688741205230{margin-bottom: 1.889rem !important;}&#8221;][vc_column_text] Create more memorable customer experiences [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;no-shadow&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text] Genesys Cloud and Microsoft Connect, communicate and collaborate with ease Benefit from the flexibility of the Genesys Cloud\u2122 platform and the productivity and communication capabilities of Microsoft solutions. You can make it [&hellip;]<\/p>\n","protected":false},"author":308,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-283639","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/283639","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/308"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/comments?post=283639"}],"version-history":[{"count":22,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/283639\/revisions"}],"predecessor-version":[{"id":553486,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/283639\/revisions\/553486"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=283639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}