{"id":252361,"date":"2020-03-12T18:27:01","date_gmt":"2020-03-13T01:27:01","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=252361"},"modified":"2020-03-19T10:40:19","modified_gmt":"2020-03-19T17:40:19","slug":"remote-workers-solution","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/emergency-response\/remote-workers-solution","title":{"rendered":"Enabling agents to work from home"},"content":{"rendered":"

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Enabling agents to work from home<\/h1>\n

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We are all affected in some way by the Coronavirus outbreak. In times like these, you want to do everything possible to protect the health of your employees and to help contain the spread of COVID-19. To this end, several businesses around the world have enacted a work-from-home policy and we want to make sure you\u2019re informed about your Genesys product\u2019s technical capabilities that enable remote work.<\/p>\n

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Solution Description<\/h2>\n

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Voice-only routing<\/h3>\n

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Genesys
\n(PureEngage Premise)<\/strong><\/p>\n<\/div>

Genesys Cloud<\/strong><\/p>\n<\/div>

PureConnect Premise and Cloud<\/strong><\/p>\n<\/div>

Genesys Cloud (PureCloud)<\/strong><\/p>\n<\/div>\n<\/div>

Enablement<\/strong><\/p>\n<\/div>\n<\/div>

Genesys built-in remote worker feature<\/p>\n<\/div>

Supports home\/remote agents working from any location<\/p>\n<\/div>

Supports home\/remote agents working from any location<\/p>\n<\/div>

Supports home\/remote agents working from any location<\/p>\n<\/div>\n<\/div>

Will work with any voice endpoint incl. PSTN (IP phone\/mobile\/landline)<\/p>\n<\/div>

Will work with any voice endpoint incl. PSTN (IP phone\/mobile\/landline)<\/p>\n<\/div>

Will work with any voice endpoint incl. PSTN (IP phone\/mobile\/landline)<\/p>\n<\/div>

Will work with any voice endpoint incl. PSTN (WebRTC\/IP phone\/mobile\/landline)<\/p>\n<\/div>\n<\/div>

No Genesys Desktop software required<\/p>\n<\/div>

No Genesys Desktop software required<\/p>\n<\/div>

No Genesys Desktop software required<\/p>\n<\/div>

No Genesys Desktop software required<\/p>\n<\/div>\n<\/div>

To utilise a SIP endpoint, a PC is required<\/p>\n<\/div>

To utilise a SIP endpoint, a PC is required<\/p>\n<\/div>

To utilise a SIP endpoint, a PC is required<\/p>\n<\/div>

To utilise a SIP endpoint, a PC is required<\/p>\n<\/div>\n<\/div>

No additional Genesys licenses required<\/p>\n<\/div>

No additional Genesys licenses required<\/p>\n<\/div>

No additional Genesys licenses required<\/p>\n<\/div>

No additional Genesys licenses required<\/p>\n<\/div>\n<\/div>

Minimal Genesys configuration required<\/p>\n<\/div>

Minimal Genesys configuration required<\/p>\n<\/div>

Minimal Genesys configuration required<\/p>\n<\/div>

Minimal Genesys configuration required<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1584046516970{padding-bottom: 1em !important;}”]<\/p>\n

Considerations and assumptions<\/h3>\n