{"id":244512,"date":"2020-01-23T16:14:23","date_gmt":"2020-01-24T00:14:23","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=244512"},"modified":"2026-04-09T14:08:02","modified_gmt":"2026-04-09T21:08:02","slug":"pricing","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/pricing","title":{"rendered":"Pricing"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; m_background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22561993%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1742256376566{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Genesys Cloud CX Pricing<\/h1>\n<p class=\"text-22 font-weight-normal\" style=\"text-align: center;\">Explore which Al-Powered Experience orchestration capabilities and pricing options are right for your business. Always simple, transparent and flexible.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"pricing-filter-toggle\">Filter<\/div><div class=\"pricing-filter\"><div class=\"currency-control\"><span>Currency:<\/span><select class=\"pricing-select shadow mb-0\" ><option value=\"USD\">USD<\/option><option value=\"CAD\">CAD<\/option><option value=\"GBP\">GBP<\/option><option value=\"EUR\">EUR<\/option><option value=\"JPY\">JPY<\/option><option value=\"AUD\">AUD<\/option><option value=\"NZD\">NZD<\/option><option value=\"ZAR\">ZAR<\/option><\/select><\/div><div class=\"license-group dropdown\"><label class=\"form-label\">License type:<\/label><button class=\"btn shadow\"\n                type=\"button\"\n                data-bs-toggle=\"dropdown\"\n                aria-expanded=\"false\">Named<\/button><ul class=\"dropdown-menu bgc-glass rounded\"><li>\n    <button class=\"dropdown-item\" type=\"button\" data-value=\"named\">\n        <strong>Named<\/strong>\n        <small>Licence tied to a specific, identifiable user<\/small>\n    <\/button>\n    <\/li><li>\n    <button class=\"dropdown-item\" type=\"button\" data-value=\"concurrent\">\n        <strong>Concurrent<\/strong>\n        <small>Licence based on simultaneous active usage<\/small>\n    <\/button>\n    <\/li><li>\n    <button class=\"dropdown-item\" type=\"button\" data-value=\"hourly\">\n        <strong>Hourly Interacting<\/strong>\n        <small>Charges only for time spent handling interactions<\/small>\n    <\/button>\n    <\/li><\/ul><input type=\"hidden\" name=\"license_type\" value=\"named\"><\/div><\/div>\n    <div class=\"row pricing-row mt-0 gutter-small\">\n    <div class=\"col-12 col-md-6 col-lg-3\">\n        <div class=\"component card pricing-card bgc-glass w-100 h-100  vertical text-left thumbnail mini \">\n        <div class=\"card-header bg-transparent border-0 p-0 mb-1\">\n\n        <div class=\"pricing-ed-title\">\n        <h2 class=\"h5\">Genesys Cloud CX 1<\/h2>\n        <p>For voice contact centres<\/p>\n        <\/div>\n\n        <div class=\"mprice\" id=\"gc1\"><div class=\"price-group\"><span class=\"price\">$98<\/span> <span class=\"symbol\">AUD<\/span><\/div><div class=\"currency-label\"><div class=\"monthly\">per user\/month billed annually<\/div><\/div><\/div>\n\n        <div class=\"btn-container\"><a class=\"btn-reverse me-1 btn shadow btn-primary get-started-cta\" data-target=\"gc1\" href=\"#get-started\" target=\"\" rel=\"\">Get custom pricing<\/a><\/div>\n        <\/div>\n        <div class=\"mobile-control\" data-active=\"Collapse details\" data-default=\"View details\">View details<\/div>\n        <div class=\"card-body\">\n        <h3 class=\"h6\">Includes<\/h3>\n<ul>\n<li>Voice channel<\/li>\n<li>Call routing<\/li>\n<li>Speech-enabled IVR<\/li>\n<li>Outbound campaigns<\/li>\n<li>Analytics and reporting<\/li>\n<li>Unified communications<\/li>\n<li>Interaction recording<\/li>\n<li class=\"token\">Knowledge<\/li>\n<li class=\"token\">Native bots<\/li>\n<li class=\"token\">Predictive engagement<\/li>\n<li class=\"token\">Predictive routing<\/li>\n<li class=\"token\">Agent Copilot<\/li>\n<\/ul>\n\n        <\/div>\n        <div class=\"card-footer\"><p><a href=\"https:\/\/www.genesys.com\/en-sg\/pricing#comparison-matrix\">View full plan features<\/a><\/p><\/div>\n        <\/div>\n\n    <\/div>\n    <div class=\"col-12 col-md-6 col-lg-3\">\n        <div class=\"component card pricing-card bgc-glass w-100 h-100  vertical text-left thumbnail mini \">\n        <div class=\"card-header bg-transparent border-0 p-0 mb-1\">\n        <div class=\"pricing-ed-title\">\n        <h2 class=\"h5\">Genesys Cloud CX 2<\/h2>\n        <p>For omnichannel contact centres with quality assurance and compliance built in<\/p>\n        <\/div>\n\n        <div class=\"mprice\" id=\"gc2\"><div class=\"price-group\"><span class=\"price\">$149.50<\/span> <span class=\"symbol\">AUD<\/span><\/div><div class=\"currency-label\"><div class=\"monthly\">per user\/month billed annually<\/div><\/div><\/div>\n\n        <div class=\"btn-container\"><a class=\"btn-reverse me-1 btn shadow btn-primary get-started-cta\" data-target=\"gc2\" href=\"#get-started\" target=\"\" rel=\"\">Get custom pricing<\/a><\/div>\n        <\/div>\n        <div class=\"mobile-control\" data-active=\"Collapse details\" data-default=\"View details\">View details<\/div>\n        <div class=\"card-body\">\n        <h3 class=\"h6\">Includes<\/h3>\n<ul>\n<li>Digital channels<\/li>\n<li>Voice channel<\/li>\n<li>Omnichannel routing<\/li>\n<li>Speech-enabled IVR<\/li>\n<li>Outbound campaigns<\/li>\n<li>Analytics and reporting<\/li>\n<li>Unified communications<\/li>\n<li>Quality assurance and compliance<\/li>\n<li class=\"token\">Knowledge<\/li>\n<li class=\"token\">Native bots<\/li>\n<li class=\"token\">Predictive engagement<\/li>\n<li class=\"token\">Predictive routing<\/li>\n<li class=\"token\">Agent Copilot<\/li>\n<\/ul>\n\n        <\/div>\n        <div class=\"card-footer\"><p><a href=\"https:\/\/www.genesys.com\/en-sg\/pricing#comparison-matrix\">View full plan features<\/a><\/p><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"col-12 col-md-6 col-lg-3\">\n        <div class=\"component card pricing-card bgc-glass w-100 h-100  vertical text-left thumbnail mini \">\n        <div class=\"card-header bg-transparent border-0 p-0 mb-1\">\n        <div class=\"pricing-ed-title\">\n        <h2 class=\"h5\">Genesys Cloud CX 3<\/h2>\n        <p>For omnichannel contact centres with full WEM capabilities<\/p>\n        <\/div>\n\n        <div class=\"mprice\" id=\"gc3\"><div class=\"price-group\"><span class=\"price\">$201.50<\/span> <span class=\"symbol\">AUD<\/span><\/div><div class=\"currency-label\"><div class=\"monthly\">per user\/month billed annually<\/div><\/div><\/div>\n\n        <div class=\"btn-container\"><a class=\"btn-reverse me-1 btn shadow btn-primary get-started-cta\" data-target=\"gc3\" href=\"#get-started\" target=\"\" rel=\"\">Get custom pricing<\/a><\/div>\n        <\/div>\n        <div class=\"mobile-control\" data-active=\"Collapse details\" data-default=\"View details\">View details<\/div>\n        <div class=\"card-body\">\n        <h3 class=\"h6\">Includes<\/h3>\n<ul>\n<li>Digital channels<\/li>\n<li>Voice channel<\/li>\n<li>Omnichannel routing<\/li>\n<li>Speech-enabled IVR<\/li>\n<li>Outbound campaigns<\/li>\n<li>Analytics and reporting<\/li>\n<li>Unified communications<\/li>\n<li>Employee performance<\/li>\n<li>Resource management<\/li>\n<li>Quality assurance and compliance<\/li>\n<li class=\"token\">Knowledge<\/li>\n<li class=\"token\">Native bots<\/li>\n<li class=\"token\">Predictive engagement<\/li>\n<li class=\"token\">Predictive routing<\/li>\n<li class=\"token\">Agent Copilot<\/li>\n<li class=\"token\">AI-powered forecasting and scheduling<\/li>\n<li class=\"token\">Speech and text analytics<\/li>\n<\/ul>\n\n        <\/div>\n        <div class=\"card-footer\"><p><a href=\"https:\/\/www.genesys.com\/en-sg\/pricing#comparison-matrix\">View full plan features<\/a><\/p><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"col-12 col-md-6 col-lg-3\">\n        <div class=\"component card pricing-card bgc-glass w-100 h-100  vertical text-left thumbnail mini \">\n        <div class=\"card-header bg-transparent border-0 p-0 mb-1\">\n        <div class=\"pricing-ed-title\">\n        <h2 class=\"h5\">Genesys Cloud CX 4<\/h2>\n        <p>For omnichannel contact centres that want more AI experience at the best value<\/p>\n        <\/div>\n\n        <div class=\"mprice\" id=\"gc4\"><div class=\"price-group\"><span class=\"price\">$312<\/span> <span class=\"symbol\">AUD<\/span><\/div><div class=\"currency-label\"><div class=\"monthly\">per user\/month billed annually<\/div><\/div><\/div>\n\n        <div class=\"btn-container\"><a class=\"btn-reverse me-1 btn shadow btn-primary get-started-cta\" data-target=\"gc4\" href=\"#get-started\" target=\"\" rel=\"\">Get custom pricing<\/a><\/div>\n        <\/div>\n        <div class=\"mobile-control\" data-active=\"Collapse details\" data-default=\"View details\">View details<\/div>\n        <div class=\"card-body\">\n        <h3 class=\"h6\">Includes<\/h3>\n<ul>\n<li>Agent Copilot<\/li>\n<li>Journey management<\/li>\n<li class=\"dynamic-lic\" data-name=\"30 AI Experience tokens per named agent\" data-con=\"39 AI Experience tokens per concurrent agent\">30 AI Experience tokens per named agent<\/li>\n<li>Digital channels<\/li>\n<li>Voice channel<\/li>\n<li>Omnichannel routing<\/li>\n<li>Speech-enabled IVR<\/li>\n<li>Outbound campaigns<\/li>\n<li>Analytics and reporting<\/li>\n<li>Unified communications<\/li>\n<li>Employee performance<\/li>\n<li>Resource management<\/li>\n<li>Quality assurance and compliance<\/li>\n<li>Knowledge<\/li>\n<li>Forecasting and scheduling<\/li>\n<li>Speech and text analytics<\/li>\n<li class=\"token\">Virtual agents<\/li>\n<li class=\"token\">Native bots<\/li>\n<li class=\"token\">Predictive engagement<\/li>\n<li class=\"token\">Predictive routing<\/li>\n<li class=\"token\">Social listening and engagement<\/li>\n<li class=\"token\">Supervisor Copilot<\/li>\n<li class=\"token\">Virtual Supervisor<\/li>\n<\/ul>\n\n        <\/div>\n        <div class=\"card-footer\"><p><a href=\"https:\/\/www.genesys.com\/en-sg\/pricing#comparison-matrix\">View full plan features<\/a><\/p><\/div>\n        <\/div>\n    <\/div>\n    <\/div>\n    [\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741826947277{padding-top: 2rem !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column]<div class=\"row\">\n        <div class=\"col-12 col-md-8 col-lg-6\"><p class=\"token before font-weight-medium\">All plans come natively enabled with ready-to-use Genesys Cloud AI capabilities. <a href=\"https:\/\/www.genesys.com\/en-sg\/capabilities\/ai-and-automation\">Genesys Cloud AI<\/a> Experience tokens are required for certain features. 250 named \/ 350 concurrent tokens per organisation\/month included.<\/p>\n<p class=\"text-14\">This page is for informational purposes only and subject to change. Prices displayed are based on an annual commitment. Usage-based pricing may apply. Contact a Genesys expert for detailed pricing information.<\/p>\n<\/div>\n        <div class=\"col-12 col-md-4 col-lg-6 text-center text-md-end\">\n        <div class=\"explore-edition gc-version\">\n            <p class=\"eyebrow mb-0\">Explore other editions<\/p>\n            <div class=\"btn-container\">\n                <a role=\"button\" class=\"arrow\" href=\"https:\/\/www.genesys.com\/en-sg\/pricing\/digital\" target=\"\" rel=\"\">Genesys Cloud CX Digital<\/a>\n            <\/div>\n        <\/div>\n        <div class=\"explore-edition gc-d-version\">\n            <p class=\"eyebrow mb-0\">Explore other editions<\/p>\n            <div class=\"btn-container\">\n                <a role=\"button\" class=\"arrow\" href=\"https:\/\/www.genesys.com\/en-sg\/pricing\" target=\"\" rel=\"\">Genesys Cloud CX<\/a>\n            <\/div>\n        <\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"#get-started\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack cta-tiny-padding card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"821\" height=\"548\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/GC-CX4_Blog-image_820x548-1.png\" alt=\"Genesys Cloud CX 4, AI, customer experience, personalization\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"text-16 genesys-ai-icon\"><img decoding=\"async\" style=\"height: 32px; vertical-align: bottom;\" src=\"\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-card\/ai-token_icon.svg\" \/> All plans natively enabled<\/p>\n<h2>Ready-to-use Genesys Cloud AI<\/h2>\n<p>All plans include native Genesys Cloud AI capabilities. Genesys Cloud Al Experience tokens are required for certain features. Some tokens per organisation per month are included. Contact us today to determine the right quantity for your business.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"arrow arrow-secondary\">Contact a Genesys expert for more information<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row el_id=&#8221;comparison-matrix&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Compare editions and features<\/h2>\n<p>Find the right capabilities and native AI <img decoding=\"async\" style=\"height: 24px; vertical-align: sub;\" src=\"\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\" \/> for your Genesys Cloud.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"faq-module-container pricing-grid-group\" data-display=\"accordion\">        \n    <div class=\"faq-module-content custom-accordion\" data-opened=\"1\">\n        <div class=\"row-100 justify-content-md-center content-item faq-item accordion-opened\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question title h5\">Core features<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 1<\/th>\n                            <th>Genesys Cloud CX 2<\/th>\n                            <th>Genesys Cloud CX 3<\/th>\n                            <th>Genesys Cloud CX 4<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Comprehensive interface&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" data-trigger=\"hover focus click\" title=\"Give agents, supervisors and admins a single interface to quickly and easily operationalise a broad set of CX, EX, digital, AI and UCC capabilities\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Digital channels&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Provide seamless customer journeys across digital channels\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Voice channel&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Continue to make voice an option while maintaining context across channels\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Omnichannel routing&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Seamlessly route customer interactions from any channel to an agent most able to help\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Workforce engagement management&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Unlock the value of your most valuable resource \u2014 your people\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Unified communications and collaboration&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Enable easy collaboration across the company from a single platform\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Speech and text analytics&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Automatically transcribe, analyse customer sentiment, detect topics, and uncover agent empathy behaviours for deeper insights and more.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n       <div class=\"row-100 justify-content-md-center content-item faq-item\">\n    <div class=\"title-row\">\n        <h3 class=\"faq-question title h5\">Reduce effort through AI-powered automation<\/h3>\n        <i class=\"fa-kit fa-chevron-down\"><\/i>\n    <\/div>\n    <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n        <div class=\"content-details\">\n            <table class=\"pricing-grid\">\n                <tr class=\"floating-header\">\n                    <th class=\"main\"><\/th>\n                    <th>Genesys Cloud CX 1<\/th>\n                    <th>Genesys Cloud CX 2<\/th>\n                    <th>Genesys Cloud CX 3<\/th>\n                    <th>Genesys Cloud CX 4<\/th>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">AI Studio&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"A centralized workspace in Genesys Cloud for designing, deploying, and governing your AI-powered experiences\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">AI Guides&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"An easy, versatile no-code interface where you design agentic flows using prompts, conversation transcripts, or process documents\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Virtual agents&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Get dynamic conversations with topic switching, disambiguation and automatic knowledge answers; and advanced slot collection with gen AI.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Native bots&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Provide faster automated answers with native AI-powered bots that understand context\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Predictive engagement&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Use AI to analyse customer journeys and proactively engage customers at just the right moment\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><span>Add-on<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Predictive routing&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Harness the power of AI across channels to match customers with the best agents\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Knowledge workbench&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Turn knowledge into useful information that can be used for customer self-service\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Knowledge optimiser&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Get detailed insight into knowledge usage and gaps by channel, giving knowledge workers the insight to optimise the knowledge base\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">AI Experience tokens&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"All plans natively enabled with ready-to-use Genesys Cloud AI capabilities. Tokens required for certain features.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td colspan=\"3\"><p>250 named \/ 350 concurrent tokens per org\/month included<\/p><\/td>\n                    <td><p>+30 named \/ +39 concurrent tokens per agent\/month<\/p><\/td>\n                <\/tr>\n                <tr class=\"grid group-row\">\n                    <td class=\"main\" colspan=\"5\">Agent Copilot&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Use AI to automate routine tasks and inform employees during conversations so they spend less time searching for information\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                <\/tr>\n                    <tr class=\"grid group-sub\">\n                        <td class=\"main\">AI-guided scripts and flows&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Automatically present agents with forms, scripts, tools and more to progress the customer towards their desired outcome.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Included<\/span><\/td>\n                    <\/tr>\n                    <tr class=\"grid group-sub\">\n                        <td class=\"main\">Enhanced post-interaction summaries&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Speed up after-interaction work with a summary of the conversation, reason for contact, resolution and suggested wrap-up codes.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Included<\/span><\/td>\n                    <\/tr>\n                    <tr class=\"grid group-sub\">\n                        <td class=\"main\">Automatic knowledge surfacing and answer highlighting&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Reduce manual searches by following along customer interactions and presenting critical relevant knowledge to agents at the moment of need.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Included<\/span><\/td>\n                    <\/tr>\n\n            <\/table>\n        <\/div>\n    <\/div>\n<\/div>\n\n        <div class=\"row-100 justify-content-md-center content-item faq-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question title h5\">Engage customers across any channel<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 1<\/th>\n                            <th>Genesys Cloud CX 2<\/th>\n                            <th>Genesys Cloud CX 3<\/th>\n                            <th>Genesys Cloud CX 4<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Web messaging, email, SMS and in-app messaging&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Quickly resolve any customer situation using asynchronous messaging with rich media, email and\/or SMS\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Third-party messaging&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Meet your customers on the platforms they already use, including Facebook Messenger, X, Instagram, WhatsApp, Apple Messages for Business and more\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Social listening and engagement&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Listen across keywords, accounts or hashtags with AI-led sentiment analysis to identify public posts needing a response. It\u2019s all managed via the same agent workspace, routing and queue approach as other interactions.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Co-browse&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"View what your customers see and make interactions simple and painless\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n\n                        <tr class=\"grid\">\n                            <td class=\"main\">Speech-enabled IVR&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Equip your customers to resolve issues faster with multilingual speech-enabled IVR.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Inbound voice routing (ACD)&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Use your company\u2019s defined business priorities to segment, rank and route voice interactions\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Callback&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Use immediate or scheduled callbacks to eliminate long wait times for customers\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Digital User Tracking&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Track visitor journeys across web and mobile in real time to deliver contextual assistance and fully leverage advanced journey features.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center content-item faq-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question title h5\">Create great employee experiences<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 1<\/th>\n                            <th>Genesys Cloud CX 2<\/th>\n                            <th>Genesys Cloud CX 3<\/th>\n                            <th>Genesys Cloud CX 4<\/th>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"5\">Employee performance<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Real-time performance insights&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Track and manage adherence, quality evaluations, coaching, training and employee performance to align employees with business goals\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Gamification&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Make work fun and create a culture of learning, promote fairness and transparency, and improve development.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Learning and development&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Give your teams targeted training and coaching based on real-time and post-interaction data\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Coaching&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Help improve agent performance in the moment, driving learning while leaving agents less frustrated and customers more satisfied\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"5\">Workforce management<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Al-powered forecasting&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Empower managers with advanced AI and over 25 machine learning models for accurate forecasting\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">AI scheduling&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Make strategic hiring, training, and resourcing decisions using scenario-based modeling\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Capacity planning&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Create realistic schedules to address demand and improve operational efficiency based on the most current demand data.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Time off management &nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Manage time off proactively using limits, plans and agent requests\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Monitoring and adherence&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Provide workforce managers with a seamless real-time view for instant decision-making\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Mobility apps (Tempo\u00ae)&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Empower employees to access schedules, manage time-off requests, review status updates and monitor adherence \u2014 anytime, anywhere\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"5\">Quality assurance and compliance<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Real-time monitoring&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Monitor and coach in-progress interactions without disturbing the conversation\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Voice and digital interaction recording plus screen recording&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Record all conversations across all channels, including voice and digital. Capture agent screens in 4K for improved compliance, quality and performance management.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Quality management and evaluations&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Manage quality across all interactions, gain interaction analysis and uncover improvement opportunities.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Voice of the customer&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Collect post-interaction insights effortlessly via web-based or voice surveys.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"5\">Speech and text analytics&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Interaction transcription&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Capture every conversation with AI-powered transcription across voice and digital channels for accurate documentation and deeper insights, and protect customer information with data masking.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Topic detection, management and interaction&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Automatically detect and categorise topics to help teams track customer pain points, high-interest areas and trends.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Topic miner&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Identify emerging topics and conversation patterns, helping teams stay ahead of customer needs, and optimise self-service and training strategies.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Customer sentiment and acoustic analysis&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Understand customer sentiment by analysing positive, neutral and negative interactions, and capture non-verbal cues like silence, overtalk and speech patterns for proactive quality management.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Agent empathy analysis&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Measure empathy in agent responses to provide customer interactions that are helpful, supportive and aligned with customer expectations.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Dictionary management&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Improve transcription accuracy by customising language models with industry-specific terminology, product names and unique phrases.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Content search with topic and sentiment trends view&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Quickly find and retrieve transcripts based on keywords and analytics metrics to gain historical insights.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"5\">Supervisor Co-pilot&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Use AI to provide supervisors with real-time information on human and AI interactions, enabling scalable management processes that drive operational excellence.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">AI translate&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Automatically translate interactions with contextual understanding, enhancing quality management effectiveness for global teams.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">AI summary&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Save time with automated conversation summaries and instantly uncover key conversation drivers, sentiment reasons and resolution patterns.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"5\">Virtual Supervisor&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Use AI to automate repetitive tasks, reducing manual effort for supervisors so they can focus on higher value tasks.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">AI scoring&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Automate quality evaluations with AI-powered scoring, providing contextual rationale for every response to help ensure fair, consistent and data-driven assessments at scale.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                        <\/tr>\n\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center content-item faq-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question title h5\">Seamlessly integrate your CX ecosystem<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 1<\/th>\n                            <th>Genesys Cloud CX 2<\/th>\n                            <th>Genesys Cloud CX 3<\/th>\n                            <th>Genesys Cloud CX 4<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Access to AppFoundry Marketplace&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Add value in a few clicks with prebuilt functionality and connectors to other systems from an expansive marketplace.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Bot integration (Amazon Lex and Google Cloud)&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Give customers support at any hour with specialized bots from Amazon, Google and more\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Text-to-speech (TTS) integration&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Use high-quality synthesized voice to give callers a sense of familiarity and personalisation\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">CRM and case management integration&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Give agents one interface with controls and context inserted directly into desktops from leading CRM providers such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk and more\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Unified communications and collaboration integration&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Help front-line agents collaborate with experts across the business by connecting top UCC apps like Microsoft Teams and Zoom\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center content-item faq-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question title h5\">Proactively contact customers across channels<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 1<\/th>\n                            <th>Genesys Cloud CX 2<\/th>\n                            <th>Genesys Cloud CX 3<\/th>\n                            <th>Genesys Cloud CX 4<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Outbound voice, SMS, WhatsApp and email campaigns&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Create long-lasting opportunities and decrease inbound call volume with digital and voice outbound campaigns\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Voice included<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Inbound\/outbound blending&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Increase agent utilisation, reduce wait times and regulate volume by blending inbound and outbound calls\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Proactive notifications&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Target the right customers \u2014 at the right moment \u2014 with proactive chat messages, SMS notifications and more\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Scheduled callbacks&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Offer scheduled callbacks to eliminate long wait times for customers\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Agentless API&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Automatically send messages to customers from backend systems based on triggered events\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center content-item faq-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question title h5\">Drive decisions with reporting and analytics<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX 1<\/th>\n                            <th>Genesys Cloud CX 2<\/th>\n                            <th>Genesys Cloud CX 3<\/th>\n                            <th>Genesys Cloud CX 4<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Customisable performance dashboards&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Get real-time analytics and dashboards to effectively manage teams across all channels\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Historical reporting&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Preserve historical context across your contact centre and generate reports to track and analyse critical KPIs\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Real-time and historical views&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Unite real-time and historical data, and easily search for specific customers or interactions\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Custom reporting and data visualisations&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Have automated data integration, a cloud-scale analytical data warehouse and real-time data delivered in a dashboard that meets your most complex requirements\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Conversational intelligence&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Automatically analyse interaction content with contextual reasoning and understanding to uncover behaviours for deeper insights.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Tokens<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Journey flows&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Identify improvement opportunities through customer behaviour visualisation\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Journey management&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Empower your organisation to align and optimise each customer\u2019s journey\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><span>Add-on<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Included<\/span><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Orchestrate more powerful experiences with these add-ons<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Workforce engagement<\/h3>\n<p class=\"text-16\">Give employees the tools, support and growth opportunities they need to truly love what they do.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Available for:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">CX Cloud from Genesys and Salesforce<\/h3>\n<p class=\"text-16\">Bring your CRM and CCaaS solutions together with a prebuilt integration between Genesys and Salesforce.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Available for:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><span class=\"ml-1\">CX3<\/span><span class=\"ml-1\">CX4<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Work automation synchronisation<\/h3>\n<p class=\"text-16\">Boost contact center productivity for any work type, including back-office tasks.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Available for:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><span class=\"ml-1\">CX3<\/span><span class=\"ml-1\">CX4<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Digital<\/h3>\n<p class=\"text-16\">Engage customers anytime, anywhere. Add digital channels for users who need them.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Available for:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Customised analytics<\/h3>\n<p class=\"text-16\">Gain additional insights with prebuilt, customisable dashboards and reports, data warehousing, and external data import.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Available for:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><span class=\"ml-1\">CX3<\/span><span class=\"ml-1\">CX4<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AppFoundry\u00ae Marketplace<\/h3>\n<p class=\"text-16\">Explore prebuilt integrations and apps, including CRM, UC, BI, bots and more, to reach your goals faster.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Available for:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><span class=\"ml-1\">CX3<\/span><span class=\"ml-1\">CX4<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Telephony<\/h3>\n<p class=\"text-16\">Bring Your Own Carrier or use Genesys Cloud Voice for reliable, resilient and scalable telephony \u2014 without hidden fees.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Available for:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><span class=\"ml-1\">CX3<\/span><span class=\"ml-1\">CX4<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Hourly interacting<\/h3>\n<p class=\"text-16\">Extend contact center capabilities to those who don\u2019t need them often with economical hourly pricing.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Available for:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><span class=\"ml-1\">CX3<\/span><span class=\"ml-1\">CX4<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Unified communications<\/h3>\n<p class=\"text-16\">Get unified communications and collaboration using the same platform as your contact center.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Available for:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><span class=\"ml-1\">CX3<\/span><span class=\"ml-1\">CX4<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Unified Experience from Genesys and ServiceNow<\/h3>\n<p class=\"text-16\">Unify your front- and back-office operations with a co-built solution from Genesys and ServiceNow.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Available for:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><span class=\"ml-1\">CX3<\/span><span class=\"ml-1\">CX4<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">BYOI (Bring Your Own Interactions)<\/h3>\n<p class=\"text-16\">Bring your interactions into Genesys Cloud so you can centralize, analyze, and orchestrate experiences in a single place. BYOI enables both new and existing customers to consolidate interactions from external sources and unlock more value from Genesys AI and WEM capabilities.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Available for:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\"><span class=\"ml-1\">CX3<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>No hidden charges.<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">90%<\/p>\n<p>of customers have their needs met by our <a href=\"https:\/\/help.genesys.cloud\/articles\/genesys-cloud-fair-use-policy\/\" target=\"_blank\" rel=\"noopener\">fair use policy<\/a>. This includes minutes when bringing your own carrier, data storage, basic routing\/IVR minutes, API calls, voice transcription minutes and SMS messages when using third-party SMS services. For those with unique use cases requiring additional usage, competitive rates apply.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">AI tokens <img decoding=\"async\" style=\"height: 48px;\" src=\"\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-card\/ai-token_icon.svg\" \/><\/p>\n<p>Genesys Cloud <a href=\"https:\/\/help.genesys.cloud\/articles\/ai-token-billing\/\" target=\"_blank\" rel=\"noopener\">AI experience orchestration tokens<\/a> are included with every Genesys Cloud CX<sup>\u00ae<\/sup> package. Additional tokens can be purchased based on usage or at a discounted rate upfront.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%7D%5D&#8221; el_class=&#8221;d-none d-lg-block&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"mb-0\" style=\"text-align: center;\">The world\u2019s leading brands trust Genesys<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_logo_grid=&#8221;yes&#8221; r_column_show=&#8221;2&#8243;][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Nespresso story\" title=\"Nespresso\" href=\"https:\/\/www.genesys.com\/customer-stories\/nespresso\"><img decoding=\"async\" class=\"company-logo\" alt=\"Nespresso logo\" src=\"https:\/\/www.genesys.com\/media\/Nespresso-Logo.svg\" width=\"500\" height=\"90\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View TechStyleOS story\" title=\"TechStyleOS\" href=\"https:\/\/www.genesys.com\/customer-stories\/techstyleos\"><img decoding=\"async\" class=\"company-logo\" alt=\"\" src=\"https:\/\/www.genesys.com\/media\/TechStyle_OSx250.png\" width=\"250\" height=\"39\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Coca-Cola Bottlers\u2019 Sales and Services story\" title=\"Coca-Cola Bottlers\u2019 Sales and Services\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/coca-cola-bottlers-sales-and-services\"><img decoding=\"async\" class=\"company-logo\" alt=\"Ccbss logox250\" src=\"https:\/\/www.genesys.com\/media\/CCBSS-Logox250.png\" width=\"252\" height=\"166\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Electrolux Group story\" title=\"Electrolux Group\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/electrolux-group\"><img decoding=\"async\" class=\"company-logo\" alt=\"Electrolux logo x250\" src=\"https:\/\/www.genesys.com\/media\/Electrolux-logo-x250.png\" width=\"250\" height=\"57\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Virgin Atlantic story\" title=\"Virgin Atlantic\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/virgin-atlantic\"><img decoding=\"async\" class=\"company-logo\" alt=\"Virgin atlantic x300\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic-x300.png\" width=\"300\" height=\"72\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1742257020842{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221; el_id=&#8221;get-started&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Talk to a pricing expert<\/h2>\n<p>We work hard to make pricing simple whether you\u2019re on our website or speaking to a live Genesys pricing expert. Contact us today and discover what capabilities and pricing options can best serve your unique business needs, budget and goals.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001kpokQAA\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/pricing\/thank-you\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/244512\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/244512\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"244512\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Job Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Center Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations \/ Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Job Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-floating form-row el_field \"><input type=\"hidden\" name=\"reusableField01Label\" id=\"fe460\" value=\"Pricing edition\"><select class=\"form-select el_field elq-item-select required select\" id=\"fe461\" name=\"reusableField01Value\" data-value=\"\"><option value=\"gc1\">Genesys Cloud CX 1<\/option><option value=\"gc2\">Genesys Cloud CX 2<\/option><option value=\"gc3\">Genesys Cloud CX 3<\/option><option value=\"gc4\">Genesys Cloud CX 4<\/option><\/select><label for=\"fe461\">Pricing edition<span class=\"required-asterisk\">*<\/span><\/label><\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Let\u2019s talk\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Let\u2019s talk\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">Genesys Cloud CX pricing FAQ<\/h2><div class=\"input-container\"><div class=\"search-container\"><i class=\"fa-kit fa-magnifying-glass search-icon\"><\/i><input type=\"text\" placeholder=\"Search Pricing FAQ\" class=\"search-component-accordion\"\/><a href=\"#\"><span class=\"clear-icon\">&#10006;<\/span><\/a><\/div><\/div><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">How is the final monthly cost determined?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p><a href=\"#get-started\" rel=\"noopener\">Connect with a Genesys expert<\/a> to get final monthly costs based on your unique business needs. They will help craft a solution that can help you transform your customer and employee experiences using Genesys Cloud\u2122, our AI-Powered Experience Orchestration platform.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What\u2019s the difference between license types (Named, Concurrent and Hourly Interacting)?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>With a Named license, a named user may access Genesys Cloud CX any time. For example, if 100 people need access to the software, even if not at the same time, 100 named users would be required.<\/p>\n<p>With a Concurrent license, a defined number of users may access Genesys Cloud CX simultaneously during a given billing period. For example, if 100 people need access to the software but only 50 people will use it at the same time, then 50 concurrent users would be needed. A premium is charged for concurrent user licenses to reflect the relative value received.<\/p>\n<p>Genesys Cloud CX supports both named user and concurrent user license models. However, named and concurrent models cannot be mixed.<\/p>\n<p>Our Hourly Interacting license is a usage-based licensing model in Genesys Cloud CX that bills users only for the time they are actively engaged in customer interactions, instead of a fixed monthly seat fee. It exists alongside the traditional Named and Concurrent license types as a flexible alternative for low-volume or irregular users. <\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Do I have to pay for a higher tier if only some of my users need the added functionality?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys offers flexible options to meet your functionality needs. A variety of add-ons are available for Genesys Cloud CX 1 and Genesys Cloud CX 2 customers to extend certain capabilities to a subset of users.<\/p>\n<p>For example, if a subset of users requires digital capabilities, a digital add-on license may be purchased in addition to the Genesys Cloud CX 1 license for them. Similarly, if a subset of users requires workforce engagement management (WEM) capabilities, a WEM add-on license may be purchased on top of the Genesys Cloud CX 1 or Genesys Cloud CX 2 license for them.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What if all our users only support digital channels and not voice? Is there a discount?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>We offer <a href=\"https:\/\/www.genesys.com\/en-sg\/pricing\/digital\">digital-only licenses<\/a>. Genesys Cloud CX 2 Digital or Genesys Cloud CX 3 Digital are available at a competitive rate for companies operating in a digital-only environment.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Can Genesys Cloud be used as a single platform for both business and customer communications?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Yes. Genesys offers a <a href=\"https:\/\/help.genesys.cloud\/articles\/communicate-user-pricing\/\" target=\"_blank\" rel=\"noopener\">UCC-only license<\/a> for companies desiring a single platform for both business and customer communications. Genesys Cloud also offers turnkey integrations to popular UCaaS solutions, including Microsoft, Zoom and 8&#215;8. <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/telephonyAndTechnology\/ucAndCollaboration\" target=\"_blank\" rel=\"noopener\">Learn more<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What is the best way to determine how many Genesys Cloud AI Experience tokens are needed?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>This will depend on which AI solutions are utilised. Genesys offers four advanced solutions requiring AI Experience tokens: Agent Copilot, Virtual Agent, Supervisor Copilot, Virtual Supervisor, Genesys Predictive Routing, Genesys Predictive Engagement, Genesys Cloud Social and bots.<\/p>\n<p>Agent Copilot is based on the number of agents who need the technology. Genesys Predictive Routing is based on the number of routes that occur. Genesys Predictive Engagement is based on the amount of website traffic triggering an event. Bots are based on sessions for digital engagements and minutes for voice engagements. <a href=\"https:\/\/help.genesys.cloud\/articles\/ai-token-billing\/\" target=\"_blank\" rel=\"noopener\">Learn more<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What carrier options are available with Genesys Cloud?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Customers may consume <a href=\"https:\/\/help.genesys.cloud\/articles\/about-genesys-cloud-voice\/\" target=\"_blank\" rel=\"noopener\">Genesys Cloud Voice<\/a> services or bring their own carrier (<a href=\"https:\/\/help.genesys.cloud\/articles\/about-byoc-bring-your-own-carrier\/\" target=\"_blank\" rel=\"noopener\">BYOC<\/a>). A monthly allotment of BYOC minutes is provided at no additional charge. See our <a href=\"https:\/\/help.genesys.cloud\/articles\/genesys-cloud-fair-use-policy\/\" target=\"_blank\" rel=\"noopener\">fair use policy<\/a> for details on what usage-based services are included.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Does data storage cost extra? What about other foundational services?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Most customers have their usage needs met by what we provide via our <a href=\"https:\/\/help.genesys.cloud\/articles\/genesys-cloud-fair-use-policy\/\" target=\"_blank\" rel=\"noopener\">fair use policy<\/a>. This includes minutes when bringing your own carrier, data storage, basic routing\/IVR minutes, API calls, voice transcription minutes and SMS messages when using third-party SMS services. For those with unique use cases requiring additional usage, competitive rates apply.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Where can I find Genesys Cloud terms and conditions?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud terms and conditions can be found within the <a href=\"https:\/\/help.genesys.cloud\/articles\/global-genesys-cloud-service-terms-and-conditions\/\" target=\"_blank\" rel=\"noopener\">Resource Centre<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What is the process to purchase Genesys Cloud CX?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>We make it simple. <a href=\"#get-started\" rel=\"noopener\">Contact us<\/a> today to learn more.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; m_background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22561993%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1742256376566{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text css=&#8221;&#8221;] Genesys Cloud CX Pricing Explore which Al-Powered Experience orchestration capabilities and pricing options are right for your business. Always simple, transparent and flexible. [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741826947277{padding-top: 2rem !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row el_id=&#8221;comparison-matrix&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;] Compare editions and features Find [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-244512","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/244512","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/comments?post=244512"}],"version-history":[{"count":23,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/244512\/revisions"}],"predecessor-version":[{"id":622056,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/244512\/revisions\/622056"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=244512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}