{"id":236300,"date":"2020-02-18T08:35:49","date_gmt":"2020-02-18T16:35:49","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=236300"},"modified":"2022-10-17T20:49:41","modified_gmt":"2022-10-18T03:49:41","slug":"call-centre-cloud-migration","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/solutions\/call-centre-cloud-migration","title":{"rendered":"Call Centre Cloud Migration"},"content":{"rendered":"

[vc_section background_color=”bgc-lgray” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” vib=”enable” css=”.vc_custom_1714589368674{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row content_placement=”middle” vib=”enable” vib_top=”-6.167rem”][vc_column width=”5\/6″ offset=”vc_col-sm-offset-1″][vc_column_text css=””]<\/p>\n

Choose the proven approach for your on-premises call centre migration<\/h1>\n

Smooth your move to the cloud with experience and a personalised plan.<\/p>\n

[\/vc_column_text]

Take the migration tour<\/a>Talk to sales<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column width=”1\/2″]
\"Choose<\/a><\/div>[\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text]<\/p>\n

Streamline your contact centre migration strategy<\/h2>\n

If your legacy contact centre is making it difficult to provide a consistent experience across all channels, then it\u2019s time for a change. Determine what solution you need to turn your customer experience into a competitive advantage. Identify your implementation timeline, migration plan and cloud deployment model to meet your unique needs with a proven platform.<\/p>\n

You don\u2019t have to go it alone. Genesys helps you evaluate your needs, pinpoint gaps in your plan and then apply proven strategies to streamline the migration process. Genesys will reduce your risk, simplify your tech stack and provide security and resiliency to handle whatever comes next.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D”][vc_row][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Take the guesswork out of call centre migrations<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes”][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Reduce risk and complexity<\/h3>\n

Minimise risk with a proven migration methodology tuned to your unique requirements, special offers that ensure you avoid double payments during your migration and technical scholarships to train your talent. And a no-cost assessment workshop makes it easy to get started.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Accelerate time to value<\/h3>\n

Successfully migrating core contact centre functions first consolidates and simplifies disparate systems, channels and data. You\u2019ll see day one cost savings and improved performance metrics \u2014 and set the foundation for innovation.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Personalise your plan<\/h3>\n

Together we\u2019ll define a realistic migration strategy. You\u2019ll receive a personalised plan that details what each delivery phase looks like, with special attention to routing, change management and a technology bridge for reporting continuity.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

Experience the difference with Genesys<\/h2>\n

Your migration journey is a relationship, not a transaction.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes”][vc_column width=”1\/2″ elemental_order=”order-2″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Enjoy measurable benefits on Day 1<\/h3>\n

Focus on your business outcomes. Consolidate systems that drive up maintenance, support and integration costs. Simplify infrastructure with a single application, a single point of administration, and unified data and reporting. See reduced costs and improved KPIs on Day 1.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Trust a proven process<\/h3>\n

With a prescriptive migration<\/a> approach that\u2019s simple, proven and backed by ROI, you can implement solutions based on your unique use cases. Then apply an agile, phased delivery \u2014 instead of trying to do everything at once.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Go cloud today or as you’re ready<\/h3>\n

Genesys Cloud<\/a> is built on a public cloud, microservices-based architecture. It lets you map your path to cloud with on-premises subscription, hybrid or on-premises with cloud services. We have proven cloud options for every organisation.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Rest assured we’re with you all the way<\/h3>\n

Your migration journey doesn\u2019t end with the go-live party. You receive ongoing guidance and services<\/a> to make sure you get the results you expect.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row equal_height=”yes”][vc_column width=”2\/3″][vc_column_text css=””]<\/p>\n

See what Genesys customers are saying<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column elemental_order=”order-5″ offset=”vc_col-md-4″]

Explore more stories<\/a><\/div>[\/vc_column][vc_column]
\"Westpac<\/a><\/div>
\"Quicken<\/a><\/div>
\"Vodafone<\/a><\/div>
\"Lowell<\/a><\/div><\/div>