{"id":226828,"date":"2020-02-03T09:32:58","date_gmt":"2020-02-03T17:32:58","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=226828"},"modified":"2023-05-16T21:36:25","modified_gmt":"2023-05-17T04:36:25","slug":"cloud-platform","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/cloud-platform","title":{"rendered":"Genesys Cloud Platform"},"content":{"rendered":"

[vc_section vib=”enable” g_section_text=”white” full_width=”stretch_row” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1623987728708{padding-top: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/www.genesys.com\/media\/navy-leftwave-bg.svg?id=382643) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row content_placement=”middle”][vc_column width=”1\/2″ css=”.vc_custom_1623988597427{padding-top: 4.167rem !important;padding-bottom: 4.167rem !important;}”][vc_column_text]<\/p>\n

Future-proof your contact centre<\/h1>\n

The Genesys Cloud\u2122 platform gives you the scale and flexibility you need to always stay a step ahead.<\/p>\n

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Take the tour<\/a>Get the guide<\/a><\/div>[\/vc_column][vc_column v_align=”flexend” width=”1\/2″ css=”.vc_custom_1623988093921{padding-top: 4.167rem !important;}” offset=”vc_hidden-xs” el_class=”align-self-end”][vc_single_image image=”383467″][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” flair=”%5B%7B%22flair_image%22%3A%22383522%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%221660px%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”5\/12″][vc_column_text]<\/p>\n

Compose a customer experience symphony<\/h3>\n

It\u2019s hard to conduct a customer experience (CX) concerto when you have to spend the bulk of your IT resources just tuning instruments.<\/p>\n

That\u2019s where the composable all-in-one design of Genesys Cloud comes into play. Alongside an extensive suite of native capabilities, its open architecture makes it simple to integrate with existing systems or to extend functionality. Agents can quickly master its intuitive interface to craft more personalised, empathetic customer experiences. And you\u2019ll be orchestrating new levels of IT harmony by continually balancing sustainability and innovation.[\/vc_column_text][\/vc_column][vc_column width=”7\/12″][vc_single_image image=”383521″][\/vc_column][\/vc_row][vc_row background_color=”bgc-navy” equal_height=”yes” content_placement=”middle” el_class=”rounded-sm p-2″][vc_column width=”1\/3″][vc_single_image image=”368538″ alignment=”center” si_max_width=”270px”][\/vc_column][vc_column width=”2\/3″][vc_column_text]<\/p>\n

See how an enterprise customer goes global with over 900 agents to personalise the digital buying experience for more than 5 million members worldwide.<\/p>\n

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Learn more<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=”5\/6″ offset=”vc_col-lg-offset-1″][vc_column_text]<\/p>\n

Innovation without limitation<\/h3>\n

Genesys Cloud is designed to take full advantage of modern cloud strategies and technologies. A microservices-based architecture, API-first development, open data and artificial intelligence (AI) give you rapid innovation, agility and resilience. The platform\u2019s composable design optimises your CX tech stack so you can focus on configuring and harmonising only the tools your business needs, with minimal disruption.<\/p>\n

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Differentiate faster<\/h5>\n

Use an optimal mix of platform APIs and the industry\u2019s most comprehensive set of native productised features to create innovative experiences for customers and employees alike. Direct your development resources to high-impact projects instead of rebuilding apps that are already commercially available and easy to integrate.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Adapt easier<\/h5>\n

Say yes to more IT initiatives and sustain differentiation by empowering every layer of the business to adapt quickly to changes. Synthesise CX systems, data and channels with ease using out-of-the-box capabilities, simple integration methods, a robust marketplace and continuous innovation.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Orchestrate better<\/h5>\n

Modernise your contact centre with the Genesys Cloud API-first microservices architecture. Its modular, composable design enables you to orchestrate a CX tech stack that\u2019s both flexible and resilient. Plus, Genesys can handle upgrades, innovation, security and management, greatly reducing your IT footprint and costs.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]

#1\u00a0leadership position for the\u00a0second year in a row<\/h3>\n

Genesys ranked highest in growth and innovation
\nin 2023 Frost & Sullivan report<\/p>\n<\/div>

Get the report<\/div><\/div><\/div>
\"frost<\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=”white” m_background_color=”bgc-light-blue” full_width=”stretch_row” flair=”%5B%7B%22flair_image%22%3A%22383552%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%2250%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_transform%22%3A%22translateY(-50%25)%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1623985164807{margin-top: 4.167rem !important;margin-bottom: 1.889rem !important;}”][vc_row content_placement=”middle” r_advbg_min_height=”530px”][vc_column width=”5\/12″][vc_column_text]<\/p>\n

Platform architecture<\/h2>\n

Through a composable architecture that enables engineers to treat infrastructure as code, Genesys Cloud gives you unmatched scale, flexibility, uptime and security.[\/vc_column_text]

View architecture<\/a><\/div>[\/vc_column][vc_column width=”7\/12″]
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26.7%<\/h2>\n

average TCO savings in the first five years among customers migrating to Genesys Cloud<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row content_placement=”middle”][vc_column width=”2\/3″ offset=”vc_col-xs-12″][vc_single_image image=”467735″][\/vc_column][vc_column v_align=”middle” width=”1\/3″ elemental_order=”order-2″][vc_single_image image=”383077″ si_max_width=”70px” css=”.vc_custom_1623899709158{margin-bottom: 1rem !important;}” el_class=”globe-rotate”]