{"id":15211,"date":"2018-06-15T18:18:01","date_gmt":"2018-06-15T18:18:01","guid":{"rendered":"https:\/\/www.genesys.com?page_id=15211"},"modified":"2025-04-01T01:00:18","modified_gmt":"2025-04-01T08:00:18","slug":"customer-stories","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/customer-stories","title":{"rendered":"Customer Stories"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Customer stories<\/h1>\n<p class=\"text-24\" style=\"text-align: center;\">See what you can achieve with Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1731981203080{padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1600849263605{padding-top: 2em !important;padding-bottom: 2em !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center; margin-bottom: 1rem;\">Great brands doing great things with Genesys<\/h2>\n<p style=\"text-align: center;\">Making customer experience a competitive advantage is what great brands do \u2013 and some of the best connect customer moments with Genesys.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/hxm16pCUb84?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Nespresso_YT-thumbnail_1280x720-play.jpg\" alt=\"Nespresso yt thumbnail 1280x720 play\" width=\"1280\" height=\"720\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/Ai5YGHIiC_8?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/KPN_YT-thumbnail_1280x720-play.jpg\" alt=\"Kpn yt thumbnail 1280x720 play\" width=\"1280\" height=\"720\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/qrhLVurAq6s?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/TechStyle_YT-thumbnail_1280x720-play.jpg\" alt=\"Techstyle yt thumbnail 1280x720 play\" width=\"1280\" height=\"720\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/U1dcR93UbFo?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/goodleap_YT-thumbnail_1280x720-play.jpg\" alt=\"Goodleap yt thumbnail 1280x720 play\" width=\"1280\" height=\"720\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/vfG4RsiPeKU?si=rAUHwx7UAAYC3ahg\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/nestle_video-thumbnail_1280x720-play.jpg\" alt=\"Nestle video thumbnail 1280x720 play\" width=\"1280\" height=\"720\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/i8cNwfAhCSo?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Lintelio_YT-thumbnail_1280x720-play.jpg\" alt=\"Lintelio yt thumbnail 1280x720 play\" width=\"1280\" height=\"720\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"grid-customer-stories grid-cards grid-col-3 has-filter\" data-col=\"col-3\" data-per-load=\"12\"><div class=\"grid-container customers-grid row\"><div class=\"col-12 col-md-3 text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-container\"><div class=\"grid-custom-filters\">\r\n        <div class=\"form-floating mb-1\">\r\n            <input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" id=\"filter_search\" data-label=\"Search\" placeholder=\"Search\"\/>\r\n            <label for=\"filter_search\">Search<\/label>\r\n        <\/div><div class=\"accordion\" id=\"cs-filter\">\r\n                <div id=\"tax_industry\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_industry\" aria-expanded=\"true\" aria-controls=\"target-tax_industry\">\r\n                            Industry\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_industry\" class=\"accordion-collapse collapse show\">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_industry\" placeholder=\"Search\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_industry\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"automotive\" id=\"automotive-en-sg\" data-slug=\"automotive-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"automotive-en-sg\">Automotive<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"banking\" id=\"banking-en-sg\" data-slug=\"banking-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"banking-en-sg\">Banking<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"communications\" id=\"communications-en-sg\" data-slug=\"communications-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"communications-en-sg\">Communications<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"education\" id=\"education-en-sg\" data-slug=\"education-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"education-en-sg\">Education<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"financial services\" id=\"financial-services-en-sg\" data-slug=\"financial-services-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"financial-services-en-sg\">Financial Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"food delivery\" id=\"food-delivery-en-sg\" data-slug=\"food-delivery-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"food-delivery-en-sg\">Food delivery<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"government\" id=\"government-en-sg\" data-slug=\"government-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"government-en-sg\">Government<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"healthcare\" id=\"healthcare-en-sg\" data-slug=\"healthcare-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"healthcare-en-sg\">Healthcare<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"hospitality\" id=\"hospitality-en-sg\" data-slug=\"hospitality-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"hospitality-en-sg\">Hospitality<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"insurance\" id=\"insurance-en-sg\" data-slug=\"insurance-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"insurance-en-sg\">Insurance<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"logistics\" id=\"logistics-en-sg\" data-slug=\"logistics-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"logistics-en-sg\">Logistics<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"manufacturing\" id=\"manufacturing-en-sg\" data-slug=\"manufacturing-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"manufacturing-en-sg\">Manufacturing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"marketing\" id=\"marketing-en-sg\" data-slug=\"marketing-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"marketing-en-sg\">Marketing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"nonprofit\" id=\"nonprofit-en-sg\" data-slug=\"nonprofit-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"nonprofit-en-sg\">Nonprofit<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outsourcing\" id=\"outsourcing-en-sg\" data-slug=\"outsourcing-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"outsourcing-en-sg\">Outsourcing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"real estate\" id=\"real-estate-en-sg\" data-slug=\"real-estate-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"real-estate-en-sg\">Real Estate<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"retail\" id=\"retail-en-sg\" data-slug=\"retail-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"retail-en-sg\">Retail<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sales\" id=\"sales-en-sg\" data-slug=\"sales-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"sales-en-sg\">Sales<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"services\" id=\"services-en-sg\" data-slug=\"services-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"services-en-sg\">Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology-en-sg\" data-slug=\"technology-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"technology-en-sg\">Technology<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"telecommunications\" id=\"telecommunications-en-sg\" data-slug=\"telecommunications-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"telecommunications-en-sg\">Telecommunications<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"transportation\" id=\"transportation-en-sg\" data-slug=\"transportation-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"transportation-en-sg\">Transportation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"travel\" id=\"travel-en-sg\" data-slug=\"travel-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"travel-en-sg\">Travel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"utility\" id=\"utility-en-sg\" data-slug=\"utility-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"utility-en-sg\">Utility<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_region\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_region\" aria-expanded=\"false\" aria-controls=\"target-tax_region\">\r\n                            Region\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_region\" class=\"accordion-collapse collapse \"><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_region\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"apac\" id=\"apac-en-sg\" data-slug=\"apac-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"apac-en-sg\">APAC<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"emea\" id=\"emea-en-sg\" data-slug=\"emea-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"emea-en-sg\">EMEA<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"latam\" id=\"latam-en-sg\" data-slug=\"latam-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"latam-en-sg\">LATAM<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"na\" id=\"na-en-sg\" data-slug=\"na-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"na-en-sg\">NA<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_capability\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_capability\" aria-expanded=\"false\" aria-controls=\"target-tax_capability\">\r\n                            Capability\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_capability\" class=\"accordion-collapse collapse \">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_capability\" placeholder=\"Search\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_capability\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ai\" id=\"ai-en-sg\" data-slug=\"ai-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"ai-en-sg\">AI<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ai bots\" id=\"ai-bots-en-sg\" data-slug=\"ai-bots-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"ai-bots-en-sg\">AI Bots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"agent assist\" id=\"agent-assist-en-sg\" data-slug=\"agent-assist-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"agent-assist-en-sg\">Agent Assist<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"all in one\" id=\"146715\" data-slug=\"146715\">\r\n                        <label class=\"form-check-label\" for=\"146715\">All in One<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"analytics and reporting\" id=\"146717\" data-slug=\"146717\">\r\n                        <label class=\"form-check-label\" for=\"146717\">Analytics &#038; Reporting<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"automated routing\" id=\"146719\" data-slug=\"146719\">\r\n                        <label class=\"form-check-label\" for=\"146719\">Automated Routing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"automatic call distribution acd\" id=\"automatic-call-distribution-acd-en-sg\" data-slug=\"automatic-call-distribution-acd-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"automatic-call-distribution-acd-en-sg\">Automatic Call Distribution (ACD)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"crm integrations\" id=\"crm-integrations-en-sg\" data-slug=\"crm-integrations-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"crm-integrations-en-sg\">CRM Integrations<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"call centre software\" id=\"call-centre-software-en-sg\" data-slug=\"call-centre-software-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"call-centre-software-en-sg\">Call Centre Software<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"chat\" id=\"chat-en-sg\" data-slug=\"chat-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"chat-en-sg\">Chat<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"chatbot\" id=\"chatbot-en-sg\" data-slug=\"chatbot-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"chatbot-en-sg\">Chatbot<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"cloud\" id=\"cloud-en-sg\" data-slug=\"cloud-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"cloud-en-sg\">Cloud<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"cloud security\" id=\"146729\" data-slug=\"146729\">\r\n                        <label class=\"form-check-label\" for=\"146729\">Cloud Security<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"cobrowse and screen share\" id=\"cobrowse-and-screen-share-en-sg\" data-slug=\"cobrowse-and-screen-share-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"cobrowse-and-screen-share-en-sg\">Cobrowse and Screen Share<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"collaboration tools\" id=\"146793\" data-slug=\"146793\">\r\n                        <label class=\"form-check-label\" for=\"146793\">Collaboration Tools<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"customer journey management\" id=\"customer-journey-management-en-sg\" data-slug=\"customer-journey-management-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"customer-journey-management-en-sg\">Customer Journey Management<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"customer self-service\" id=\"146737\" data-slug=\"146737\">\r\n                        <label class=\"form-check-label\" for=\"146737\">Customer Self-Service<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"digital\" id=\"146739\" data-slug=\"146739\">\r\n                        <label class=\"form-check-label\" for=\"146739\">Digital<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"email\" id=\"email-en-sg\" data-slug=\"email-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"email-en-sg\">Email<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"forecasting and decisions\" id=\"146741\" data-slug=\"146741\">\r\n                        <label class=\"form-check-label\" for=\"146741\">Forecasting &amp; Decisions<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"146753\" data-slug=\"146753\">\r\n                        <label class=\"form-check-label\" for=\"146753\">Inbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"interactive voice response ivr\" id=\"interactive-voice-response-ivr-en-sg\" data-slug=\"interactive-voice-response-ivr-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"interactive-voice-response-ivr-en-sg\">Interactive Voice Response (IVR)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"knowledge management tools\" id=\"knowledge-management-tools-en-sg\" data-slug=\"knowledge-management-tools-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"knowledge-management-tools-en-sg\">Knowledge management tools<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"messaging\" id=\"messaging-en-sg\" data-slug=\"messaging-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"messaging-en-sg\">Messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"messaging apps\" id=\"messaging-apps-en-sg\" data-slug=\"messaging-apps-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"messaging-apps-en-sg\">Messaging Apps<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"omnichannel\" id=\"omnichannel-en-sg\" data-slug=\"omnichannel-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"omnichannel-en-sg\">Omnichannel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"146771\" data-slug=\"146771\">\r\n                        <label class=\"form-check-label\" for=\"146771\">Outbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"performance dna\" id=\"performance-dna-en-sg\" data-slug=\"performance-dna-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"performance-dna-en-sg\">Performance DNA<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"predictive routing\" id=\"predictive-routing-en-sg-2\" data-slug=\"predictive-routing-en-sg-2\">\r\n                        <label class=\"form-check-label\" for=\"predictive-routing-en-sg-2\">Predictive Routing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"quality assurance and monitoring\" id=\"quality-assurance-and-monitoring-en-sg\" data-slug=\"quality-assurance-and-monitoring-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"quality-assurance-and-monitoring-en-sg\">Quality Assurance and Monitoring<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sms\" id=\"sms-en-sg\" data-slug=\"sms-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"sms-en-sg\">SMS<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"social media\" id=\"social-media-en-sg\" data-slug=\"social-media-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"social-media-en-sg\">Social Media<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"speech and text analytics\" id=\"speech-and-text-analytics-en-sg\" data-slug=\"speech-and-text-analytics-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"speech-and-text-analytics-en-sg\">Speech and Text Analytics<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"voice services\" id=\"voice-services-en-sg\" data-slug=\"voice-services-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"voice-services-en-sg\">Voice Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"voicebots\" id=\"voicebots-en-sg\" data-slug=\"voicebots-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"voicebots-en-sg\">Voicebots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"web messaging\" id=\"web-messaging-en-sg-2\" data-slug=\"web-messaging-en-sg-2\">\r\n                        <label class=\"form-check-label\" for=\"web-messaging-en-sg-2\">Web Messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"work automation\" id=\"work-automation-en-sg\" data-slug=\"work-automation-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"work-automation-en-sg\">Work automation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"workforce management wfm\" id=\"workforce-management-wfm-en-sg\" data-slug=\"workforce-management-wfm-en-sg\">\r\n                        <label class=\"form-check-label\" for=\"workforce-management-wfm-en-sg\">Workforce Management (WFM)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"workforce optimisation\" id=\"146797\" data-slug=\"146797\">\r\n                        <label class=\"form-check-label\" for=\"146797\">Workforce Optimisation<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn btn-secondary clear-btn small w-100 justify-content-center\">Clear all<\/a>\r\n        <\/div><\/div><\/div><\/div><div class=\"customer-stories-grid-main-col col-12 col-md-9\"><div class=\"row gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services latam analytics &#038; reporting chatbot knowledge management tools messaging apps outbound predictive routing social media speech and text analytics workforce management (wfm)\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"analytics and reporting|chatbot|knowledge management tools|messaging apps|outbound|predictive routing|social media|speech and text analytics|workforce management wfm\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/sistecredito\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Sistecredito-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Sistecredito logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sistecredito<\/h3><p class=\"cs-title\">SisteCr\u00e9dito levels up CX \u2014 and sees NPS jump eight points<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"healthcare na agent assist crm integrations inbound workforce management (wfm)\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"agent assist|crm integrations|inbound|workforce management wfm\" data-partners=\"epic|genesys cloud health cx\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/bon-secours-mercy-health\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BSMH-Featured-Image-_Logo_stacked.jpg\"  height=\"200\" width=\"400\" alt=\"Bon Secours Mercey Health logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bon Secours Mercy Health<\/h3><p class=\"cs-title\">Bon Secours Mercy Health reimagines its patient experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"na interactive voice response (ivr) predictive routing speech and text analytics voicebots\" data-tax_region=\"na\" data-tax_capability=\"interactive voice response ivr|predictive routing|speech and text analytics|voicebots\" data-partners=\"epic|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/rush-university-system-for-health\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/RUSH-Featured-Image-_Logo.jpg\"  height=\"200\" width=\"400\" alt=\"RUSH logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rush University System for Health<\/h3><p class=\"cs-title\">Rush University System for Health cuts handle time by up to 15%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"utility apac agent assist ai predictive routing speech and text analytics web messaging workforce management (wfm)\" data-tax_industry=\"utility\" data-tax_region=\"apac\" data-tax_capability=\"agent assist|ai|predictive routing|speech and text analytics|web messaging|workforce management wfm\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/engie-australia-new-zealand\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Engie-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"ENGIE logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ENGIE Australia &#038; New Zealand<\/h3><p class=\"cs-title\">ENGIE streamlines experiences with AI and gains a 75% improvement in NPS<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"retail emea inbound outbound social media web messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"inbound|outbound|social media|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/elkjop-nordic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Elkjop-Nordic-Featured-Image-_Logo.jpg\"  height=\"200\" width=\"400\" alt=\"Elkjop Nordic logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Elkj\u00f8p Nordic<\/h3><p class=\"cs-title\">Elkj\u00f8p Nordic redefines CX while halving IT systems and streamlining WEM support by 83%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services emea inbound interactive voice response (ivr) predictive routing\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"inbound|interactive voice response ivr|predictive routing\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/tymebank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/TymeBank-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"TymeBank logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TymeBank<\/h3><p class=\"cs-title\">TymeBank enhances its service experience, achieving 90% customer satisfaction.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"communications emea interactive voice response (ivr) voice services\" data-tax_industry=\"communications\" data-tax_region=\"emea\" data-tax_capability=\"interactive voice response ivr|voice services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/magenta-telekom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Magenta-Telekom-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Magenta Telekom logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Magenta Telekom (T-Mobile Austria GmbH)<\/h3><p class=\"cs-title\">Magenta Telekom modernises customer care <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"healthcare na chat chatbot voice services\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"chat|chatbot|voice services\" data-partners=\"connex\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/uhealthsolutions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/UHealthSolutions-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"UHealthSolutions logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">UHealthSolutions<\/h3><p class=\"cs-title\">UHealthSolutions achieves 90% faster agent onboarding and a seamless customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"education apac agent assist ai analytics &#038; reporting cloud outbound predictive routing speech and text analytics workforce management (wfm)\" data-tax_industry=\"education\" data-tax_region=\"apac\" data-tax_capability=\"agent assist|ai|analytics and reporting|cloud|outbound|predictive routing|speech and text analytics|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/charles-sturt-university\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CSU-featured-image-logo.jpg\"  height=\"200\" width=\"400\" alt=\"CSU logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Charles Sturt University<\/h3><p class=\"cs-title\">Charles Sturt University powers empathetic student support with agentic AI, reducing costs by 13%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"logistics transportation emea inbound\" data-tax_industry=\"logistics|transportation\" data-tax_region=\"emea\" data-tax_capability=\"inbound\" data-partners=\"sap crm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/zim-integrated-shipping-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Zim-Featured-Image-_Logo_2.jpg\"  height=\"200\" width=\"400\" alt=\"ZIM Integrated Shipping Services\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ZIM Integrated Shipping Services<\/h3><p class=\"cs-title\">ZIM redefines experience, productivity and IT agility with a unified contact centre<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"hospitality na email predictive routing speech and text analytics voice services workforce management (wfm)\" data-tax_industry=\"hospitality\" data-tax_region=\"na\" data-tax_capability=\"email|predictive routing|speech and text analytics|voice services|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/bcd\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BCD-Travel-Featured-Image-_Logo_-1.jpg\"  height=\"200\" width=\"400\" alt=\"BCD logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BCD<\/h3><p class=\"cs-title\">BCD delivers smarter journeys at scale with Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services emea inbound outbound sms web messaging work automation\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"inbound|outbound|sms|web messaging|work automation\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/enity-bank-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Enity-Bank-Group-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Enity logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Enity Bank Group AB<\/h3><p class=\"cs-title\">Enity drives business growth while personalising CX and reducing IT costs by 20%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"automotive emea digital email inbound outbound web messaging\" data-tax_industry=\"automotive\" data-tax_region=\"emea\" data-tax_capability=\"digital|email|inbound|outbound|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/carglass-netherlands\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Carglass-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Carglass Netherlands\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Carglass Netherlands<\/h3><p class=\"cs-title\">Carglass Netherlands recalibrates its experiences as 75% of customers select digital journeys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications latam agent assist chatbot messaging apps predictive routing speech and text analytics voicebots\" data-tax_industry=\"communications\" data-tax_region=\"latam\" data-tax_capability=\"agent assist|chatbot|messaging apps|predictive routing|speech and text analytics|voicebots\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/emtelco\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Emtelco-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"Emtelco logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Emtelco<\/h3><p class=\"cs-title\">Emtelco resolves one-third of self-service interactions on first contact with AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking emea ai digital voice services workforce management (wfm)\" data-tax_industry=\"banking\" data-tax_region=\"emea\" data-tax_capability=\"ai|digital|voice services|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/oldenburgische-landesbank-olb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/OLB-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"OLB logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Oldenburgische Landesbank (OLB)<\/h3><p class=\"cs-title\">OLB transforms CX with Genesys Cloud, driving faster service and higher NPS<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance apac\" data-tax_industry=\"insurance\" data-tax_region=\"apac\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/aia-new-zealand-limited\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AIA-New-Zealand-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"AIA logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">AIA New Zealand Limited<\/h3><p class=\"cs-title\">Modernising CX insures a healthy future<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services na ai inbound outbound workforce management (wfm)\" data-tax_industry=\"financial services\" data-tax_region=\"na\" data-tax_capability=\"ai|inbound|outbound|workforce management wfm\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/langley-federal-credit-union\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/LFCU2.png\"  height=\"203\" width=\"400\" alt=\"Langley Federal Credit Union logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Langley Federal Credit Union<\/h3><p class=\"cs-title\">CX innovation at Langley Federal Credit Union boosts satisfaction and loyalty<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"nonprofit apac inbound interactive voice response (ivr) voice services web messaging\" data-tax_industry=\"nonprofit\" data-tax_region=\"apac\" data-tax_capability=\"inbound|interactive voice response ivr|voice services|web messaging\" data-partners=\"telstra\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/salvation-army-australia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SAA-featured-image-Logo-400x200-1.png\"  height=\"203\" width=\"400\" alt=\"Salvation Army Australia logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Salvation Army Australia<\/h3><p class=\"cs-title\">Leveling up CX sparks exceptional engagement at Salvation Army<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility latam ai analytics &#038; reporting digital voice services\" data-tax_industry=\"utility\" data-tax_region=\"latam\" data-tax_capability=\"ai|analytics and reporting|digital|voice services\" data-tax_set=\"video\" data-partners=\"sixbell\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/grupo-saesa\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Saesa-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"Grupo Saesa logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Grupo Saesa<\/h3><p class=\"cs-title\">Grupo Saesa powers up its CX strategy with Genesys Cloud <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility latam email sms voice services web messaging\" data-tax_industry=\"utility\" data-tax_region=\"latam\" data-tax_capability=\"email|sms|voice services|web messaging\" data-partners=\"crossnet|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/naturgy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-Naturgy.png\"  height=\"240\" width=\"440\" alt=\"Naturgy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Naturgy<\/h3><p class=\"cs-title\">Naturgy optimises its customer experience, tripling its Net Promoter Score<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services na sms voice services voicebots\" data-tax_industry=\"financial services\" data-tax_region=\"na\" data-tax_capability=\"sms|voice services|voicebots\" data-partners=\"ttec|salesforce|workday \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/global-payments\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-img-Global_Payments.png\"  height=\"240\" width=\"440\" alt=\"Global Payments\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Global Payments<\/h3><p class=\"cs-title\">Global Payments gains service efficiency and customer satisfaction with a cloud-based CX platform<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/oney-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-Oney_Bank.png\"  height=\"240\" width=\"440\" alt=\"Oney Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Oney Bank<\/h3><p class=\"cs-title\">Oney Bank leverages AI to redefine the customer experience <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam email inbound interactive voice response (ivr) outbound voice services web messaging\" data-tax_region=\"latam\" data-tax_capability=\"email|inbound|interactive voice response ivr|outbound|voice services|web messaging\" data-partners=\"esmt|odoo\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/thundernet\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-ThunderNet.jpg\"  height=\"240\" width=\"440\" alt=\"ThunderNet\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ThunderNet<\/h3><p class=\"cs-title\">ThunderNet boosts agent productivity and customer satisfaction by 60%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services apac inbound quality assurance and monitoring\" data-tax_industry=\"financial services\" data-tax_region=\"apac\" data-tax_capability=\"inbound|quality assurance and monitoring\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/sbi-securities\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SBI-Securities-Featured-Image-Logo-NEW.jpg\"  height=\"200\" width=\"400\" alt=\"SBI logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">SBI Securities<\/h3><p class=\"cs-title\">Winning in high-stakes financial markets<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea ai cloud predictive routing workforce management (wfm)\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai|cloud|predictive routing|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/hsbc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-HSBC.png\"  height=\"240\" width=\"440\" alt=\"HSBC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HSBC<\/h3><p class=\"cs-title\">HSBC predicts $60 million in three-year value from Genesys Cloud AI orchestration<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility apac chat chatbot crm integrations inbound interactive voice response (ivr) outbound predictive routing web messaging workforce management (wfm)\" data-tax_industry=\"utility\" data-tax_region=\"apac\" data-tax_capability=\"chat|chatbot|crm integrations|inbound|interactive voice response ivr|outbound|predictive routing|web messaging|workforce management wfm\" data-tax_set=\"video\" data-partners=\"datacom|amazon web services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/alinta-energy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-Alinta_Energy.png\"  height=\"240\" width=\"440\" alt=\"Alinta Energy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Alinta Energy<\/h3><p class=\"cs-title\">Leading the way in energy customer care<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac chat chatbot inbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"chat|chatbot|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/tsb-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_TSB.png\"  height=\"240\" width=\"440\" alt=\"TSB Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TSB Bank<\/h3><p class=\"cs-title\">Enabling a cloud-powered future<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications latam chat email inbound outbound sms web messaging workforce management (wfm)\" data-tax_industry=\"communications\" data-tax_region=\"latam\" data-tax_capability=\"chat|email|inbound|outbound|sms|web messaging|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/sales-hub\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Sales-Hub.png\"  height=\"240\" width=\"440\" alt=\"Sales-Hub\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sales-Hub<\/h3><p class=\"cs-title\">Digital tools enable a human touch \u2014 and boost revenues 20% \u2014 for Sales-Hub <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"apac\" data-tax_region=\"apac\" data-tax_set=\"video\" data-partners=\"ntt data \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/siam-commercial-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Siam-Commercial-Bank.jpg\"  height=\"240\" width=\"440\" alt=\"Siam Commercial Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Siam Commercial Bank<\/h3><p class=\"cs-title\">A blend of technology and human touch enabled Siam Commercial Bank to cut repeat calls by 50%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea chat chatbot inbound outbound web messaging web messaging\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"chat|chatbot|inbound|outbound|web messaging|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/stater-n-v\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/customer_story-featured_img-Stater.png\"  height=\"240\" width=\"440\" alt=\"Stater N.V.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Stater N.V.<\/h3><p class=\"cs-title\">Stater connects data for more personalised experiences<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-tax_set=\"video\" data-partners=\"salesforce|microsoft power bi \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/nestle\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Nestle.png\"  height=\"240\" width=\"440\" alt=\"Nestl\u00e9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nestl\u00e9<\/h3><p class=\"cs-title\">Future-proof cloud migration <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"hospitality retail emea ai chat chatbot cloud digital email forecasting &amp; decisions inbound outbound social media web messaging workforce management (wfm)\" data-tax_industry=\"hospitality|retail\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|digital|email|forecasting and decisions|inbound|outbound|social media|web messaging|workforce management wfm\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/virgin-atlantic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Virgin-Atlantic.png\"  height=\"240\" width=\"440\" alt=\"Virgin Atlantic\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Virgin Atlantic<\/h3><p class=\"cs-title\">Elevating travel experiences by reimagining digital service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"services technology emea chat cloud crm integrations digital email forecasting &amp; decisions inbound workforce management (wfm)\" data-tax_industry=\"services|technology\" data-tax_region=\"emea\" data-tax_capability=\"chat|cloud|crm integrations|digital|email|forecasting and decisions|inbound|workforce management wfm\" data-tax_set=\"video\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/benify\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Benify.png\"  height=\"240\" width=\"440\" alt=\"Benify\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Benify<\/h3><p class=\"cs-title\">Boosting efficiency through unified CCaaS and Salesforce CRM <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"technology apac ai chat chatbot cloud crm integrations digital email inbound outbound predictive routing social media web messaging web messaging\" data-tax_industry=\"technology\" data-tax_region=\"apac\" data-tax_capability=\"ai|chat|chatbot|cloud|crm integrations|digital|email|inbound|outbound|predictive routing|social media|web messaging|web messaging\" data-partners=\"openai|microsoft azure\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/prvidr\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/prvidr_image-e1730751039952.png\"  height=\"240\" width=\"240\" alt=\"Prvidr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Prvidr<\/h3><p class=\"cs-title\">Relentless pursuit of service excellence<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing technology apac ai analytics &#038; reporting cloud crm integrations inbound outbound quality assurance and monitoring speech and text analytics workforce management (wfm)\" data-tax_industry=\"outsourcing|technology\" data-tax_region=\"apac\" data-tax_capability=\"ai|analytics and reporting|cloud|crm integrations|inbound|outbound|quality assurance and monitoring|speech and text analytics|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/hexaware\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Hexaware.png\"  height=\"240\" width=\"440\" alt=\"Hexaware\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Hexaware<\/h3><p class=\"cs-title\">60% of calls are fully automated<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"education apac agent assist ai chat chatbot cloud digital email inbound messaging outbound predictive routing sms social media speech and text analytics web messaging\" data-tax_industry=\"education\" data-tax_region=\"apac\" data-tax_capability=\"agent assist|ai|chat|chatbot|cloud|digital|email|inbound|messaging|outbound|predictive routing|sms|social media|speech and text analytics|web messaging\" data-tax_set=\"video\" data-partners=\"nexon asia pacific\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/western-sydney-university\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_WSU.png\"  height=\"240\" width=\"440\" alt=\"Western Sydney University logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Western Sydney University<\/h3><p class=\"cs-title\">Western Sydney University transforms communication in the cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac chatbot cloud inbound outbound workforce management (wfm)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"chatbot|cloud|inbound|outbound|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/westpac\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0600f0fb-resource-thumb_westpac.png\"  height=\"240\" width=\"440\" alt=\"Westpac logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Westpac New Zealand<\/h3><p class=\"cs-title\">Building an elite services company<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare na ai chat chatbot cloud crm integrations digital inbound speech and text analytics voicebots web messaging workforce management (wfm)\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"ai|chat|chatbot|cloud|crm integrations|digital|inbound|speech and text analytics|voicebots|web messaging|workforce management wfm\" data-tax_set=\"video\" data-partners=\"amazon web services|google cloud|pega\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/modivcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Modivcare.png\"  height=\"240\" width=\"440\" alt=\"Modivcare\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Modivcare<\/h3><p class=\"cs-title\">$17 million cost savings and rising<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail sales services na ai ai bots analytics &#038; reporting chat cloud crm integrations digital email inbound outbound speech and text analytics voicebots workforce management (wfm)\" data-tax_industry=\"retail|sales|services\" data-tax_region=\"na\" data-tax_capability=\"ai|ai bots|analytics and reporting|chat|cloud|crm integrations|digital|email|inbound|outbound|speech and text analytics|voicebots|workforce management wfm\" data-partners=\"help lightning|mindful feedback|pci pal|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CocaColaBSS.png\"  height=\"240\" width=\"440\" alt=\"Coca-Cola Bottlers\u2019 Sales and Services logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Coca-Cola Bottlers\u2019 Sales and Services<\/h3><p class=\"cs-title\">Quenching the thirst for innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing emea ai chat chatbot cloud crm integrations digital email forecasting &amp; decisions inbound outbound predictive routing workforce management (wfm)\" data-tax_industry=\"outsourcing\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|crm integrations|digital|email|forecasting and decisions|inbound|outbound|predictive routing|workforce management wfm\" data-partners=\"aws s3 recording bulk actions|boost.ai|email ninja|giosg chat|microsoft dynamics|salesforce|surveypal|web services data actions\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/rainmaker\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Rainmaker.png\"  height=\"240\" width=\"440\" alt=\"Rainmaker\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rainmaker<\/h3><p class=\"cs-title\">Rainmaker leverages integration for greater sales and service success<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing na cloud crm integrations digital email inbound performance dna workforce management (wfm)\" data-tax_industry=\"outsourcing\" data-tax_region=\"na\" data-tax_capability=\"cloud|crm integrations|digital|email|inbound|performance dna|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/patlive\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_PATLive.png\"  height=\"240\" width=\"440\" alt=\"PATLive\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">PATLive<\/h3><p class=\"cs-title\">Resetting for remote customer experience management<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility emea ai chat chatbot cloud crm integrations digital email inbound outbound voice services workforce management (wfm)\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|crm integrations|digital|email|inbound|outbound|voice services|workforce management wfm\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/schneider-electric\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Schneider-Electric.png\"  height=\"240\" width=\"440\" alt=\"Schneider Electric\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Schneider Electric<\/h3><p class=\"cs-title\">Transforming customer experience while optimising operational efficiency worldwide<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare apac cloud crm integrations inbound interactive voice response (ivr) outbound\" data-tax_industry=\"healthcare\" data-tax_region=\"apac\" data-tax_capability=\"cloud|crm integrations|inbound|interactive voice response ivr|outbound\" data-partners=\"tata communications|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/narayana-health\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Narayana.png\"  height=\"240\" width=\"440\" alt=\"Narayana Health\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Narayana Health<\/h3><p class=\"cs-title\">Narayana Health achieves greater patient care and operational efficiency<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail apac ai automated routing call centre software chat crm integrations customer self-service digital email inbound voicebots workforce management (wfm)\" data-tax_industry=\"retail\" data-tax_region=\"apac\" data-tax_capability=\"ai|automated routing|call centre software|chat|crm integrations|customer self-service|digital|email|inbound|voicebots|workforce management wfm\" data-partners=\"google cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/woolworths\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/media_resource-thumb_woolworths.png\"  height=\"240\" width=\"440\" alt=\"Woolworths\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Woolworths<\/h3><p class=\"cs-title\">Conversational AI ingenuity<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"transportation travel apac ai call centre software chat chatbot crm integrations email inbound outbound social media\" data-tax_industry=\"transportation|travel\" data-tax_region=\"apac\" data-tax_capability=\"ai|call centre software|chat|chatbot|crm integrations|email|inbound|outbound|social media\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/singapore-airlines\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Singapore-Airlines.png\"  height=\"240\" width=\"440\" alt=\"Singapore Airlines\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Singapore Airlines<\/h3><p class=\"cs-title\">Personalising the online travel experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services insurance apac analytics &#038; reporting chat cloud crm integrations digital email inbound interactive voice response (ivr) omnichannel outbound quality assurance and monitoring social media workforce management (wfm)\" data-tax_industry=\"financial services|insurance\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|chat|cloud|crm integrations|digital|email|inbound|interactive voice response ivr|omnichannel|outbound|quality assurance and monitoring|social media|workforce management wfm\" data-partners=\"daisee\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/qbe\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_QBE.png\"  height=\"240\" width=\"440\" alt=\"QBE\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">QBE<\/h3><p class=\"cs-title\">QBE ignites customer experience evolution with Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"services technology apac all in one chat cloud crm integrations digital email inbound\" data-tax_industry=\"services|technology\" data-tax_region=\"apac\" data-tax_capability=\"all in one|chat|cloud|crm integrations|digital|email|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/nexon-asia-pacific\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_nexon.png\"  height=\"240\" width=\"440\" alt=\"Nexon Asia Pacific\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nexon Asia Pacific<\/h3><p class=\"cs-title\">Transforming a workforce for the digital age<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac ai cloud crm integrations digital forecasting &amp; decisions inbound outbound performance dna voicebots workforce management (wfm)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"ai|cloud|crm integrations|digital|forecasting and decisions|inbound|outbound|performance dna|voicebots|workforce management wfm\" data-tax_set=\"video\" data-partners=\"spark nz\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/kiwibank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Kiwibank-1.png\"  height=\"240\" width=\"440\" alt=\"Kiwibank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Kiwibank<\/h3><p class=\"cs-title\">Aligning AI-driven efficiency, productivity and financial benefits to brand values<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"marketing apac analytics &#038; reporting cloud crm integrations inbound outbound\" data-tax_industry=\"marketing\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|cloud|crm integrations|inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/localsearch\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_localsearch.png\"  height=\"240\" width=\"440\" alt=\"Localsearch\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Localsearch<\/h3><p class=\"cs-title\">Empowering business continuity in a crisis<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"manufacturing retail technology apac analytics &#038; reporting call centre software chat crm integrations customer self-service digital email inbound interactive voice response (ivr) social media workforce management (wfm)\" data-tax_industry=\"manufacturing|retail|technology\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|call centre software|chat|crm integrations|customer self-service|digital|email|inbound|interactive voice response ivr|social media|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/lenovo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/131fce95-resource-thumb_lenovo-1.png\"  height=\"240\" width=\"440\" alt=\"Lenovo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Lenovo<\/h3><p class=\"cs-title\">Creating an exceptional customer experience with unified omnichannel systems<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"manufacturing retail services apac chat cloud cobrowse and screen share crm integrations digital inbound workforce management (wfm)\" data-tax_industry=\"manufacturing|retail|services\" data-tax_region=\"apac\" data-tax_capability=\"chat|cloud|cobrowse and screen share|crm integrations|digital|inbound|workforce management wfm\" data-partners=\"pyrios\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/fonterra\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Fonterra.png\"  height=\"240\" width=\"440\" alt=\"Fonterra\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Fonterra<\/h3><p class=\"cs-title\">Personalisation, innovation and agility with cloud technology<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"automotive apac all in one automated routing cloud cloud security crm integrations inbound interactive voice response (ivr) quality assurance and monitoring workforce management (wfm)\" data-tax_industry=\"automotive\" data-tax_region=\"apac\" data-tax_capability=\"all in one|automated routing|cloud|cloud security|crm integrations|inbound|interactive voice response ivr|quality assurance and monitoring|workforce management wfm\" data-partners=\"synergy enterprise solutions\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/digicall-assist\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_digitall-assist.png\"  height=\"240\" width=\"440\" alt=\"Digicall Assist\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Digicall Assist<\/h3><p class=\"cs-title\">Delivering superior CX at the roadside<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail apac ai chat chatbot cloud customer self-service email forecasting &amp; decisions inbound performance dna workforce management (wfm)\" data-tax_industry=\"retail\" data-tax_region=\"apac\" data-tax_capability=\"ai|chat|chatbot|cloud|customer self-service|email|forecasting and decisions|inbound|performance dna|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/woolworths-new-zealand\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-img-Woolworths_group.png\"  height=\"240\" width=\"440\" alt=\"Woolworths New Zealand\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Woolworths New Zealand<\/h3><p class=\"cs-title\">Retail giant unlocks growth with cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail apac analytics &#038; reporting call centre software cloud collaboration tools digital inbound voice services\" data-tax_industry=\"retail\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|call centre software|cloud|collaboration tools|digital|inbound|voice services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/atomy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_atomy.png\"  height=\"240\" width=\"440\" alt=\"Atomy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Atomy<\/h3><p class=\"cs-title\">Accelerating global expansion with cloud <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking apac analytics &#038; reporting chat email outbound social media voice services workforce management (wfm)\" data-tax_industry=\"banking\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|chat|email|outbound|social media|voice services|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/affin-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Affin_Bank.png\"  height=\"240\" width=\"440\" alt=\"Affin Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Affin Bank<\/h3><p class=\"cs-title\">Delivering outstanding experiences and optimising business performance<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance apac crm integrations digital email inbound workforce management (wfm)\" data-tax_industry=\"insurance\" data-tax_region=\"apac\" data-tax_capability=\"crm integrations|digital|email|inbound|workforce management wfm\" data-partners=\"telstra|cvt\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/aioi-nissay-dowa-insurance\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_ADICA.png\"  height=\"240\" width=\"440\" alt=\"Aioi Nissay Dowa Insurance\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Aioi Nissay Dowa Insurance<\/h3><p class=\"cs-title\">Treating customers as valued guests with an end-to-end cloud solution<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government nonprofit na ai analytics &#038; reporting chat chatbot cloud crm integrations digital inbound omnichannel sms voicebots\" data-tax_industry=\"government|nonprofit\" data-tax_region=\"na\" data-tax_capability=\"ai|analytics and reporting|chat|chatbot|cloud|crm integrations|digital|inbound|omnichannel|sms|voicebots\" data-partners=\"aws|pureinsights\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/national-domestic-violence-hotline\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_hotline.png\"  height=\"240\" width=\"440\" alt=\"National Domestic Violence Hotline\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">National Domestic Violence Hotline<\/h3><p class=\"cs-title\">Transforming service to survivors and enabling workforce mobility through cloud and AI innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government utility emea chatbot cloud crm integrations customer self-service forecasting &amp; decisions inbound interactive voice response (ivr) outbound workforce management (wfm)\" data-tax_industry=\"government|utility\" data-tax_region=\"emea\" data-tax_capability=\"chatbot|cloud|crm integrations|customer self-service|forecasting and decisions|inbound|interactive voice response ivr|outbound|workforce management wfm\" data-partners=\"adventus solutions\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/eesti-energia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Eesti-Energia.png\"  height=\"240\" width=\"440\" alt=\"Eesti Energia\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Eesti Energia<\/h3><p class=\"cs-title\">Achieving sustainability in the cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea ai chat chatbot email forecasting &amp; decisions inbound social media web messaging workforce management (wfm)\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|email|forecasting and decisions|inbound|social media|web messaging|workforce management wfm\" data-partners=\"kerv\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/puregym\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_PureGym.png\"  height=\"240\" width=\"440\" alt=\"PureGym\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">PureGym<\/h3><p class=\"cs-title\">PureGym solves peak demand challenges with digital and AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services travel na ai chat cloud crm integrations digital email inbound interactive voice response (ivr) omnichannel outbound social media voicebots\" data-tax_industry=\"financial services|travel\" data-tax_region=\"na\" data-tax_capability=\"ai|chat|cloud|crm integrations|digital|email|inbound|interactive voice response ivr|omnichannel|outbound|social media|voicebots\" data-partners=\"inflowcx|brightmetrics|pypestream|shelf\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/uplift-inc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Uplift.png\"  height=\"240\" width=\"440\" alt=\"Uplift Inc.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Uplift Inc.<\/h3><p class=\"cs-title\">Creating memorable vacations<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac ai analytics &#038; reporting chat chatbot cloud digital inbound predictive routing web messaging web messaging workforce management (wfm)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"ai|analytics and reporting|chat|chatbot|cloud|digital|inbound|predictive routing|web messaging|web messaging|workforce management wfm\" data-partners=\"qpc australia\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/beyond-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Beyond_Bank.png\"  height=\"240\" width=\"440\" alt=\"Beyond Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Beyond Bank<\/h3><p class=\"cs-title\">Beyond Bank activates new AI capabilities to streamline call handling and improve service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea agent assist ai chat chatbot cloud crm integrations digital email inbound outbound predictive routing voicebots web messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"agent assist|ai|chat|chatbot|cloud|crm integrations|digital|email|inbound|outbound|predictive routing|voicebots|web messaging\" data-partners=\"google cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/electrolux-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Electrolux.png\"  height=\"240\" width=\"440\" alt=\"Electrolux Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Electrolux Group<\/h3><p class=\"cs-title\">Electrolux Group puts customer centricity and agent empowerment first<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"hospitality retail transportation travel latam analytics &#038; reporting chat cloud crm integrations digital email forecasting &amp; decisions inbound interactive voice response (ivr) outbound performance dna quality assurance and monitoring workforce management (wfm)\" data-tax_industry=\"hospitality|retail|transportation|travel\" data-tax_region=\"latam\" data-tax_capability=\"analytics and reporting|chat|cloud|crm integrations|digital|email|forecasting and decisions|inbound|interactive voice response ivr|outbound|performance dna|quality assurance and monitoring|workforce management wfm\" data-partners=\"salesforce|pureinsights|kranon\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/aeromexico\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Aeromexico_2.png\"  height=\"240\" width=\"440\" alt=\"Aeromexico\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Aeromexico<\/h3><p class=\"cs-title\">Aeromexico elevates customer and employee experiences<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare nonprofit apac analytics &#038; reporting automatic call distribution (acd) chat cloud crm integrations digital email inbound outbound sms voice services\" data-tax_industry=\"healthcare|nonprofit\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|automatic call distribution acd|chat|cloud|crm integrations|digital|email|inbound|outbound|sms|voice services\" data-partners=\"qpc australia|call journey\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/anglicare-sydney\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Anglicare.png\"  height=\"240\" width=\"440\" alt=\"Anglicare Sydney\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Anglicare Sydney<\/h3><p class=\"cs-title\">Improving staff and client experience with Genesys Cloud <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac chat cloud crm integrations digital email inbound sms workforce management (wfm)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"chat|cloud|crm integrations|digital|email|inbound|sms|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/security-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Security-Bank.png\"  height=\"240\" width=\"440\" alt=\"Security Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Security Bank<\/h3><p class=\"cs-title\">Crafting better banking journeys with omnichannel experiences<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications telecommunications na ai cloud customer journey management\" data-tax_industry=\"communications|telecommunications\" data-tax_region=\"na\" data-tax_capability=\"ai|cloud|customer journey management\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/arvig\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_arvig.png\"  height=\"240\" width=\"440\" alt=\"Arvig\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Arvig<\/h3><p class=\"cs-title\">Unlocking business value with customer journey management<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"apac call centre software cloud inbound workforce optimisation\" data-tax_region=\"apac\" data-tax_capability=\"call centre software|cloud|inbound|workforce optimisation\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/maxicare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Maxicare.png\"  height=\"240\" width=\"440\" alt=\"Maxicare\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Maxicare<\/h3><p class=\"cs-title\">Enhancing customer experience and improving agent productivity in healthcare<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail apac ai call centre software chatbot digital inbound outbound\" data-tax_industry=\"retail\" data-tax_region=\"apac\" data-tax_capability=\"ai|call centre software|chatbot|digital|inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/tata-cliq\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_TATA-CLiQ.png\"  height=\"240\" width=\"440\" alt=\"Tata CLiQ\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Tata CLiQ<\/h3><p class=\"cs-title\">Tata CLiQ revolutionizes customer experience with Genesys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"food delivery apac call centre software cloud\" data-tax_industry=\"food delivery\" data-tax_region=\"apac\" data-tax_capability=\"call centre software|cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/robinhood\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Robinhood.png\"  height=\"240\" width=\"440\" alt=\"Robinhood\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Robinhood<\/h3><p class=\"cs-title\">Elevating customer experience in food delivery<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing na ai chat chatbot cloud crm integrations digital email inbound interactive voice response (ivr) outbound sms voicebots workforce management (wfm)\" data-tax_industry=\"outsourcing\" data-tax_region=\"na\" data-tax_capability=\"ai|chat|chatbot|cloud|crm integrations|digital|email|inbound|interactive voice response ivr|outbound|sms|voicebots|workforce management wfm\" data-partners=\"amazon web services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/maximus\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Maximus.png\"  height=\"240\" width=\"440\" alt=\"Maximus\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Maximus<\/h3><p class=\"cs-title\">Transforming global BPO operations<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility emea ai chat chatbot cloud crm integrations digital email forecasting &amp; decisions inbound outbound sms social media speech and text analytics workforce management (wfm)\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|crm integrations|digital|email|forecasting and decisions|inbound|outbound|sms|social media|speech and text analytics|workforce management wfm\" data-partners=\"connect\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/northumbrian-water\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Northumbrian_Water.png\"  height=\"240\" width=\"440\" alt=\"Northumbrian Water\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Northumbrian Water<\/h3><p class=\"cs-title\">Booting employee experience and operation efficiency<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"real estate emea ai chat chatbot cloud digital email inbound web messaging web messaging workforce management (wfm)\" data-tax_industry=\"real estate\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|digital|email|inbound|web messaging|web messaging|workforce management wfm\" data-partners=\"email wizard\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/bpha\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_BPHA.png\"  height=\"240\" width=\"440\" alt=\"BPHA\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BPHA<\/h3><p class=\"cs-title\">Building better customer and employee experiences with digital<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare na ai chat chatbot cloud digital email forecasting &amp; decisions inbound messaging outbound sms workforce management (wfm)\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"ai|chat|chatbot|cloud|digital|email|forecasting and decisions|inbound|messaging|outbound|sms|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/adapthealth\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_AdaptHealth.png\"  height=\"240\" width=\"440\" alt=\"AdaptHealth\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">AdaptHealth<\/h3><p class=\"cs-title\">Redesigning experience with highly engaged contact centres <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"hospitality travel emea chat chatbot cloud crm integrations customer self-service digital email forecasting &amp; decisions inbound outbound workforce management (wfm)\" data-tax_industry=\"hospitality|travel\" data-tax_region=\"emea\" data-tax_capability=\"chat|chatbot|cloud|crm integrations|customer self-service|digital|email|forecasting and decisions|inbound|outbound|workforce management wfm\" data-partners=\"globalconnect|amelia|scorebuddy|shelf\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/etraveli\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Etraveli.png\"  height=\"240\" width=\"440\" alt=\"Etraveli\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Etraveli<\/h3><p class=\"cs-title\">Etraveli Group unifies contact centres, improving customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"real estate services emea analytics &#038; reporting cloud digital email sms\" data-tax_industry=\"real estate|services\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|cloud|digital|email|sms\" data-partners=\"deliberate\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/bo-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_BO.png\"  height=\"240\" width=\"440\" alt=\"B&#038;O Service\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">B&#038;O Service<\/h3><p class=\"cs-title\">German housing leader gains much-needed reliability and scalability<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government na ai analytics &#038; reporting chat chatbot cloud crm integrations digital inbound outbound sms\" data-tax_industry=\"government\" data-tax_region=\"na\" data-tax_capability=\"ai|analytics and reporting|chat|chatbot|cloud|crm integrations|digital|inbound|outbound|sms\" data-partners=\"google cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/missouri-department-of-social-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_MO_Dept_SS.png\"  height=\"240\" width=\"440\" alt=\"Missouri Department of Social Services\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Missouri Department of Social Services<\/h3><p class=\"cs-title\">Transforming customer experience with digital engagement <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing technology na agent assist ai chat chatbot cloud crm integrations digital email inbound outbound sms web messaging workforce management (wfm)\" data-tax_industry=\"outsourcing|technology\" data-tax_region=\"na\" data-tax_capability=\"agent assist|ai|chat|chatbot|cloud|crm integrations|digital|email|inbound|outbound|sms|web messaging|workforce management wfm\" data-tax_set=\"video\" data-partners=\"microsoft|google cloud|servicenow\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/unisys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Unisys.png\"  height=\"240\" width=\"440\" alt=\"Unisys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Unisys<\/h3><p class=\"cs-title\">Unisys enhances client experiences on a global scale with Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services retail apac ai cloud crm integrations inbound\" data-tax_industry=\"financial services|retail\" data-tax_region=\"apac\" data-tax_capability=\"ai|cloud|crm integrations|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/woolworths-finance-shared-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-img-Woolworths_group.png\"  height=\"240\" width=\"440\" alt=\"Woolworths Finance Shared Services\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Woolworths Finance Shared Services<\/h3><p class=\"cs-title\">Blended cloud and RPA transformation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing apac ai cloud crm integrations customer self-service digital inbound predictive routing\" data-tax_industry=\"outsourcing\" data-tax_region=\"apac\" data-tax_capability=\"ai|cloud|crm integrations|customer self-service|digital|inbound|predictive routing\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/probe-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Probe.png\"  height=\"240\" width=\"440\" alt=\"Probe Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Probe Group<\/h3><p class=\"cs-title\">Transforming customer and employee experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"hospitality retail transportation apac ai chat cloud crm integrations email inbound quality assurance and monitoring social media voice services voicebots workforce management (wfm)\" data-tax_industry=\"hospitality|retail|transportation\" data-tax_region=\"apac\" data-tax_capability=\"ai|chat|cloud|crm integrations|email|inbound|quality assurance and monitoring|social media|voice services|voicebots|workforce management wfm\" data-tax_set=\"video\" data-partners=\"accenture|google cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/cathay-pacific\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Cathay_Pacific.png\"  height=\"240\" width=\"440\" alt=\"Cathay Pacific\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Cathay Pacific<\/h3><p class=\"cs-title\">Cathay<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail apac analytics &#038; reporting cloud crm integrations inbound interactive voice response (ivr) quality assurance and monitoring\" data-tax_industry=\"retail\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|cloud|crm integrations|inbound|interactive voice response ivr|quality assurance and monitoring\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/blibli\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Blibli.png\"  height=\"240\" width=\"440\" alt=\"Blibli\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Blibli<\/h3><p class=\"cs-title\">Orchestrating a high-tech, high-touch online shopping experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services apac analytics &#038; reporting chat cloud customer self-service digital email inbound workforce management (wfm)\" data-tax_industry=\"financial services\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|chat|cloud|customer self-service|digital|email|inbound|workforce management wfm\" data-partners=\"datacom\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/humm-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Humm_Group.png\"  height=\"240\" width=\"440\" alt=\"Humm Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Humm Group<\/h3><p class=\"cs-title\">Scaling CX operations with one consolidated system<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services services transportation emea cloud crm integrations inbound outbound voice services\" data-tax_industry=\"financial services|services|transportation\" data-tax_region=\"emea\" data-tax_capability=\"cloud|crm integrations|inbound|outbound|voice services\" data-partners=\"vr voice gmbh\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/dkv\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_DKV.png\"  height=\"240\" width=\"440\" alt=\"DKV\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">DKV<\/h3><p class=\"cs-title\">Omnichannel customer service at its best<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea ai chat chatbot cloud crm integrations digital inbound messaging outbound web messaging workforce management (wfm)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|crm integrations|digital|inbound|messaging|outbound|web messaging|workforce management wfm\" data-tax_set=\"video\" data-partners=\"24sessions|microsoft power virtual agents\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/rabobank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Rabobank.png\"  height=\"240\" width=\"440\" alt=\"Rabobank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rabobank<\/h3><p class=\"cs-title\">Pioneering conversational banking<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications retail apac cloud collaboration tools crm integrations inbound outbound\" data-tax_industry=\"communications|retail\" data-tax_region=\"apac\" data-tax_capability=\"cloud|collaboration tools|crm integrations|inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/spark\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Spark.png\"  height=\"240\" width=\"440\" alt=\"Spark\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Spark<\/h3><p class=\"cs-title\">Sparking a better customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance apac analytics &#038; reporting chat cloud crm integrations digital email inbound interactive voice response (ivr) quality assurance and monitoring\" data-tax_industry=\"insurance\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|chat|cloud|crm integrations|digital|email|inbound|interactive voice response ivr|quality assurance and monitoring\" data-partners=\"avtex|microsoft\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/farmers-mutual-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_FMG-1.png\"  height=\"240\" width=\"440\" alt=\"Farmers Mutual Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Farmers Mutual Group<\/h3><p class=\"cs-title\">Delivering exceptional experiences from the comfort of home<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"automotive retail apac analytics &#038; reporting call centre software chat inbound interactive voice response (ivr) quality assurance and monitoring\" data-tax_industry=\"automotive|retail\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|call centre software|chat|inbound|interactive voice response ivr|quality assurance and monitoring\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/tuhu\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Tuhu.png\"  height=\"240\" width=\"440\" alt=\"Tuhu\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Tuhu<\/h3><p class=\"cs-title\">Revving up a great customer and employee experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services technology apac analytics &#038; reporting cloud crm integrations inbound interactive voice response (ivr) voice services\" data-tax_industry=\"financial services|technology\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|cloud|crm integrations|inbound|interactive voice response ivr|voice services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/bitkub-exchange\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Bitkub.png\"  height=\"240\" width=\"440\" alt=\"Bitkub Exchange\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bitkub Exchange<\/h3><p class=\"cs-title\">Bridging the cryptocurrency gap with an all-in-one customer experience platform <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail technology telecommunications apac cloud crm integrations inbound outbound voice services workforce management (wfm)\" data-tax_industry=\"retail|technology|telecommunications\" data-tax_region=\"apac\" data-tax_capability=\"cloud|crm integrations|inbound|outbound|voice services|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/xiaomi-corporation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_xiaomi.png\"  height=\"240\" width=\"440\" alt=\"Xiaomi Corporation\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Xiaomi Corporation<\/h3><p class=\"cs-title\">A global deployment to deliver consistent experiences <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac ai chat chatbot cloud crm integrations digital inbound interactive voice response (ivr) omnichannel outbound social media voicebots workforce management (wfm)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"ai|chat|chatbot|cloud|crm integrations|digital|inbound|interactive voice response ivr|omnichannel|outbound|social media|voicebots|workforce management wfm\" data-partners=\"nova.chatsconnector\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/tonik-digital-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_tonik.png\"  height=\"240\" width=\"440\" alt=\"Tonik Digital Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Tonik Digital Bank<\/h3><p class=\"cs-title\">Pioneering digital-only banking in the Philippines<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government apac chat cloud digital email inbound\" data-tax_industry=\"government\" data-tax_region=\"apac\" data-tax_capability=\"chat|cloud|digital|email|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/service-nsw\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SERVICE-NSW.png\"  height=\"240\" width=\"440\" alt=\"Service NSW\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Service NSW<\/h3><p class=\"cs-title\">There during the toughest times<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail apac all in one analytics &#038; reporting cloud crm integrations inbound\" data-tax_industry=\"retail\" data-tax_region=\"apac\" data-tax_capability=\"all in one|analytics and reporting|cloud|crm integrations|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/tokopedia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CUST-NAME-6.png\"  height=\"240\" width=\"440\" alt=\"Tokopedia\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Tokopedia<\/h3><p class=\"cs-title\">Winning the hearts of customers and sellers across thousands of islands<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare technology emea cloud inbound\" data-tax_industry=\"healthcare|technology\" data-tax_region=\"emea\" data-tax_capability=\"cloud|inbound\" data-partners=\"cognizant\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/siemens-healthineers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Siemens-Healthineers.png\"  height=\"240\" width=\"440\" alt=\"Siemens Healthineers\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Siemens Healthineers<\/h3><p class=\"cs-title\">Harmonising customer experience around the globe<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea ai analytics &#038; reporting chat chatbot crm integrations digital email inbound predictive routing workforce management (wfm)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai|analytics and reporting|chat|chatbot|crm integrations|digital|email|inbound|predictive routing|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/dnb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/DNB_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"DNB\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">DNB<\/h3><p class=\"cs-title\">Integrating AI into the CX Journey<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-12 no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><h3>No results found.<\/h3><p>Try a different set of filters or keywords.<\/p><\/div><\/div><\/div><div class=\"load-more-container col-md-9 offset-md-3 text-center mt-2\"><a href=\"#\" class=\"btn btn-secondary small load-more-btn\">Load more<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-center \"  href=\"mailto:Angela.Santarossa@genesys.com\" target=\"\" rel=\"\"><div class=\"card-body text-center col-content\"><h2 class=\"h3\">Want to share your story?<\/h2>\n<p>We\u2019re looking for customers who are having success with Genesys solutions to share their experience. If you are interested in being featured in a Genesys customer success story, let us know.<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">Contact us<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;] Customer stories See what you can achieve with Genesys [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1731981203080{padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1600849263605{padding-top: 2em !important;padding-bottom: 2em !important;}&#8221;] Great brands doing great things with Genesys Making customer experience a competitive advantage is what great brands do \u2013 and some of the best connect customer moments [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15211","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/15211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/comments?post=15211"}],"version-history":[{"count":21,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/15211\/revisions"}],"predecessor-version":[{"id":564869,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/15211\/revisions\/564869"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=15211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}