{"id":146634,"date":"2019-05-28T13:17:08","date_gmt":"2019-05-28T20:17:08","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=146634"},"modified":"2025-09-22T20:49:50","modified_gmt":"2025-09-23T03:49:50","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/customer-success\/customer-care","title":{"rendered":"Customer Care"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section vib=&#8221;enable&#8221; background_color=&#8221;bgc-teal&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1668472752377{background-image: url(https:\/\/www.genesys.com\/media\/teal-leftwave-bg.svg?id=382650) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1>Always On Product Support with Genesys Customer <span class=\"text-navy\">CARE<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;458333&#8243; css=&#8221;.vc_custom_1715300193296{margin-bottom: -4.44rem !important;}&#8221; el_class=&#8221;align-self-end&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column el_class=&#8221;h3-color-blue&#8221;]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-padding=\"no-bottom\" data-column=\"grid-3x3\" data-format=\"grid-d\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Maximise uptime and protect your Genesys investment<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"47\" height=\"46\" src=\"https:\/\/www.genesys.com\/media\/lock-and-key.svg\"  alt=\"Predictive routing using data\" \/><\/div><div class=\"box-content\"><p>Gain access to all Genesys software upgrade\/update releases<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"80\" height=\"77\" src=\"https:\/\/www.genesys.com\/media\/5ca2d842-graph-line-2.svg\"  alt=\"Graph line 2\" \/><\/div><div class=\"box-content\"><p>Increase your productivity and lower cost per incident<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"32\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/interactive-touchpoint.svg\"  alt=\"Interactive touchpoint\" \/><\/div><div class=\"box-content\"><p>Get hands-on knowledge and ongoing insights into advanced functionality<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-cta format-cta-a has-title has-cta has-bgcolor has-imagebg\" data-swidth=\"contain\" data-cta-type=\"cta-a\" data-bgcolor=\"bgc-orange\" data-bgimg=\"https:\/\/www.genesys.com\/media\/CTA-Orange-Panel-BG.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h3>Access MySupport, the Genesys Customer Care communications portal<\/h3><div class=\"cta-btn\"><a href=\"https:\/\/genesys.my.site.com\/customercare\/GenesysCommunityLogin\" target=\"_blank\" rel=\"noopener\">Visit now<\/a><\/div><\/div><\/div><style type='text\/css'>\r .section-cta {background-size: cover}\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column el_class=&#8221;h3-color-blue h4-color-blue&#8221;]<div class=\"section-grid has-title has-imagebg\" data-swidth=\"stretch\" data-column=\"grid-1x1\" data-format=\"grid-d\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgimg=\"https:\/\/www.genesys.com\/media\/Protect-Investmetn-BG.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Protect your investment with 24\/7 global support<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"42\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/network-icon.svg\"  alt=\"Network icon\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Access always-on expert advice with the Genesys Knowledge Network<\/h4><p><a href=\"https:\/\/orchestrators.genesys.com\" target=\"_blank\" rel=\"noopener noreferrer\">Access the Genesys Knowledge Network<\/a> collection of resources, tools and expert advice on product features, ways to mitigate outage risks and how to evolve platform performance. Improve your team\u2019s skills and self-sufficiency by searching our knowledge base for answers to customer questions, watching tech tutorial videos for deeper dives into common problems and engaging with Genesys Customer Care experts in the unified community site.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"45\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/insurance.svg\"  alt=\"Contact center security compliance\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Anticipate and prevent service incidents with Genesys Customer Care tools<\/h4><p>Even the best-run businesses can\u2019t anticipate every issue. Use Genesys monitoring tools to identify and resolve problems before availability incidents affect your business. Quickly find the root cause of potentially serious issues, provide better data for support cases and oversee the health of your environment. Continually tune your environment for stability with Genesys Customer Care tools and expertise.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"44\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/ec4bec4f-agent.svg\"  alt=\"Agent\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Resolve issues faster with our tier-less support model<\/h4><p>Seconds count when it comes to your mission-critical systems. Our tier-less support model gets you access to the right expert\u2014at the right time\u2014to solve your problem fast. Use a collaborative problem-solving approach with an array of diagnostic tools and communication channels to reduce time-to-resolution so that you can get back to delivering a great experience for your customers.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;stsection-grid-links&#8221;][vc_row][vc_column el_class=&#8221;h3-color-blue&#8221;]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-b\" data-cards=\"bgc-lgray\" data-shadow=\"shadow\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Find more about\u2026<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"48\" height=\"46\" src=\"https:\/\/www.genesys.com\/media\/star.svg\"  alt=\"All in one contact center\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\"><a href=\"https:\/\/www.genesys.com\/en-sg\/customer-success\" target=\"\" rel=\"\">Success offers<\/a><\/h4><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"37\" height=\"47\" src=\"https:\/\/www.genesys.com\/media\/document-1.svg\"  alt=\"Document\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\"><a href=\"https:\/\/www.genesys.com\/en-sg\/customer-success\/subscribe\" target=\"\" rel=\"\">Subscription plan<\/a><\/h4><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"47\" height=\"47\" src=\"https:\/\/www.genesys.com\/media\/process-person-1.svg\"  alt=\"Process person\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\"><a href=\"https:\/\/www.genesys.com\/en-sg\/customer-success\/professional-services\" target=\"\" rel=\"\">Professional services<\/a><\/h4><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/graph.svg\"  alt=\"Graph\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\"><a href=\"https:\/\/www.genesys.com\/en-sg\/customer-success\/strategic-business-consulting\" target=\"\" rel=\"\">Strategic business consulting<\/a><\/h4><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"48\" height=\"29\" src=\"https:\/\/www.genesys.com\/media\/education-Icon.svg\"  alt=\"Enhance your contact center agent skills\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\"><a href=\"https:\/\/beyond.genesys.com\/explore\/home\" target=\"\" rel=\"\">Beyond Learning Services<\/a><\/h4><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"47\" height=\"44\" src=\"https:\/\/www.genesys.com\/media\/handshake.svg\"  alt=\"Partner network\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\"><a href=\"https:\/\/www.genesys.com\/en-sg\/gcap\" target=\"\" rel=\"\">Customer advocacy<\/a><\/h4><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_height%22%3A%22750px%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row background_color=&#8221;bgc-teal&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Put empathy into every interaction<\/h2>\n<p>You can reach your goals \u2014 no matter what size your company is or what customer service challenges you want to overcome. From call centre basics to contact centre innovations, Genesys brings together all you want in one proven platform and has your back every step of the way. Reach out today to learn more.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001YcGcQAK\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/146634\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/146634\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"146634\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Job Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Center Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations \/ Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Job Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Let's talk\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Let's talk\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=&#8221;thank-you&#8221;]<\/p>\n<h3>Thank you for your interest.<\/h3>\n<p>We\u2019ll contact you directly to set up a date and time that works with your schedule.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; m_background_color=&#8221;bgc-orange&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22383622%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;4\/6&#8243;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">Sign up for the monthly Customer Newsletter<\/h4>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center  vc_custom_1656981567576\"><a role=\"button\"  class=\"btn btn-white\" href=\"https:\/\/www.genesys.com\/en-sg\/campaign\/customer-newsletter-subscription\" target=\"\" rel=\"\">Subscribe<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section vib=&#8221;enable&#8221; background_color=&#8221;bgc-teal&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1668472752377{background-image: url(https:\/\/www.genesys.com\/media\/teal-leftwave-bg.svg?id=382650) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text] Always On Product Support with Genesys Customer CARE [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;458333&#8243; css=&#8221;.vc_custom_1715300193296{margin-bottom: -4.44rem !important;}&#8221; el_class=&#8221;align-self-end&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column el_class=&#8221;h3-color-blue&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column el_class=&#8221;h3-color-blue h4-color-blue&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;stsection-grid-links&#8221;][vc_row][vc_column el_class=&#8221;h3-color-blue&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_height%22%3A%22750px%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row background_color=&#8221;bgc-teal&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text] Put empathy into every interaction You can reach your goals \u2014 no matter what size your [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":11201,"parent":146622,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-146634","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/146634","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/comments?post=146634"}],"version-history":[{"count":14,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/146634\/revisions"}],"predecessor-version":[{"id":594720,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/146634\/revisions\/594720"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/146622"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media\/11201"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=146634"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}