{"id":146571,"date":"2019-05-28T13:15:48","date_gmt":"2019-05-28T20:15:48","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=146571"},"modified":"2021-03-01T23:12:43","modified_gmt":"2021-03-02T07:12:43","slug":"moving-to-the-cloud","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/moving-to-the-cloud","title":{"rendered":"Moving to the Cloud"},"content":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1530114387844{background-image: url(https:\/\/www.genesys.com\/media\/0618-Customer-Experience-Achieve-Better-Results.jpg?id=16689) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”3\/5″][vc_column_text]<\/p>\n

Moving to the cloud<\/h1>\n

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Find your customer engagement silver lining in the cloud<\/h2>\n

Moving your contact centre to the cloud has several benefits: high availability, scalability and coverage around the globe. It also helps your business lower costs, increase workforce productivity and ensure agility as your business evolves. The right cloud-based call centre software delivers the flexibility and security<\/a> your company demands and lets you easily integrate new competitive technologies to confidently offer the best customer service every day.<\/p>\n

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Find out more about…<\/h3>\n

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<\/div>

Predictive routing<\/h4><\/div>

Predictive routing<\/h4>

Use AI to match customers to the employees most likely to deliver the best service and KPIs in real time.<\/p>

Find out more<\/span><\/div><\/div><\/a><\/div>

Voice services<\/h4><\/div>

Voice services<\/h4>

Be there for customers who prefer phone-based support. Get voice services that work for your business. <\/p>

Find out more<\/span><\/div><\/div><\/a><\/div>

IVR<\/h4><\/div>

IVR<\/h4>

Drive better customer experiences while making your business more profitable with Genesys call center IVR.<\/p>

Find out more<\/span><\/div><\/div><\/a><\/div>

ACD<\/h4><\/div>

ACD<\/h4>

Ensure every customer gets the right support every time with skills-based and intelligent routing. <\/p>

Find out more<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”cta-bar”][vc_row][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″]

Twelve signs you\u2019re ready to upgrade to a cloud contact centre<\/h3>
Read the tip sheet<\/a><\/div><\/div>[\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row equal_height=”yes” content_placement=”middle” el_class=”mobile-reverse”][vc_column width=”2\/3″][vc_column_text]<\/p>\n

Enjoy robust capabilities and ease of integration in the cloud<\/h3>\n

Make a single cloud-based platform that seamlessly integrates with your existing business systems, such as CRM solutions and business automation, a top consideration in your criteria. You need a secure, cloud-based solution that offers scalability as your company adjusts to market changes. And it must ensure your contact centre is dynamic when engaging customers across all channels. The right cloud-based platform is loaded with channel options and easily integrates with existing or future systems. Read the below whitepaper to learn more[\/vc_column_text]

The power of possibilities: Buy, extend, and build on a true cloud platform<\/a><\/div>[\/vc_column][vc_column width=”1\/3″]
<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1564599946029{background-image: url(https:\/\/www.genesys.com\/media\/75db4a64-gradient-background.svg?id=150848) !important;}”][vc_row equal_height=”yes” content_placement=”middle” el_class=”mobile-reverse”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

We\u2019ve got cloud clout.<\/span><\/h3>\n

Genesys Cloud isn\u2019t just any cloud platform \u2014 it\u2019s the industry\u2019s best. Learn why leading analysts and customers of all sizes place Genesys at the top for cloud contact centre solutions.<\/span><\/p>\n

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High scalability, high flexibility and<\/i> high value benefit both agents and customers<\/h3>\n

The right cloud contact centre solution lets you move all at once or take it step by step. It should be easy to add new technologies as your business and customer needs change. It allows you to easily scale up or down to meet short-term spikes or long-term changes, while offering the confidence of meeting compliance requirements of availability, system integrity and privacy. And, it should ease your concerns about costly maintenance and upgrades.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row equal_height=”yes” content_placement=”middle” el_class=”mobile-reverse”][vc_column width=”2\/3″][vc_column_text]<\/p>\n

Engage customers with confidence, 24\/7<\/h3>\n

The cloud powers brilliant technologies that change the way we work and play. So you need a cloud-based platform that\u2019s secure and reliable. A platform built on a microservices architecture does this. If one application fails, all other systems continue to run without issue. The single-tenant, isolated design of a microservices architecture also improves security. You get more control with application instances running in isolation.[\/vc_column_text]

Read the eBook<\/a><\/div>[\/vc_column][vc_column width=”1\/3″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”]
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\"\"<\/div><\/div><\/div><\/div>

In a world where customer service expectations are changing at lightning speed, Genesys Cloud gives us a serious competitive advantage.<\/p>

Ian Roberts, Operations Leader, Quicken Customer Care<\/p>

View the customer story<\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”cta-bar”][vc_row][vc_column]

Architecture spotlight\u2014three considerations when choosing cloud for your contact centre<\/h3>
Read the paper<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

Explore Genesys solutions for…<\/h3>\n

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GCAP<\/h5><\/a><\/div>
CX in Focus<\/h5><\/a><\/div>
Tour<\/h5><\/a><\/div>
AI Contact Centre<\/h5><\/a><\/div>
Digital Customer Experience<\/h5><\/a><\/div>
Genesys Charitable Discount Program<\/h5><\/a><\/div>
Level up CX<\/h5><\/a><\/div>
Responsible AI<\/h5><\/a><\/div>
Workforce Management Software<\/h5><\/a><\/div>
Blog<\/h5><\/a><\/div>
Customer Journey Management<\/h5><\/a><\/div>
Ferrari<\/h5><\/a><\/div>
PureConnect<\/h5>

Increase customer engagement with the all-in-one, flexible PureConnect customer experience platform<\/p><\/a><\/div>

Raising Net Promoter Score<\/h5><\/a><\/div>
Copilots<\/h5><\/a><\/div>
Innovations<\/h5><\/a><\/div>
Laver Cup<\/h5><\/a><\/div>
Contact centre software<\/h5><\/a><\/div>
Experience orchestration<\/h5><\/a><\/div>
Definitions<\/h5><\/a><\/div>
Pricing<\/h5><\/a><\/div>
Genesys Cloud CX<\/h5><\/a><\/div>
Genesys Cloud Platform<\/h5><\/a><\/div>
Call Centre Cloud Migration Overview<\/h5><\/a><\/div>
CX Blueprint<\/h5><\/a><\/div>
Emergency Response<\/h5><\/a><\/div>
Microsoft Partnership<\/h5><\/a><\/div>
Zoom Partnership<\/h5><\/a><\/div>
Products<\/h5><\/a><\/div>
The Experience Index by Genesys<\/h5><\/a><\/div>
Why Genesys<\/h5><\/a><\/div>
FAQ<\/h5><\/a><\/div>
Genesys Cloud EX<\/h5><\/a><\/div>
IRAP<\/h5><\/a><\/div>
Majesticks<\/h5><\/a><\/div>
Help desk<\/h5><\/a><\/div>
Why Genesys DX<\/h5><\/a><\/div>
Chat and messaging<\/h5><\/a><\/div>
AI chatbots<\/h5><\/a><\/div>
Live Chat<\/h5><\/a><\/div>
Proactive AI<\/h5><\/a><\/div>
Conversational AI<\/h5><\/a><\/div>
Proactive chat<\/h5><\/a><\/div>
Customer self-service<\/h5><\/a><\/div>
Integrations and APIs<\/h5><\/a><\/div>
Privacy and security<\/h5><\/a><\/div>
About us<\/h5><\/a><\/div>
Super Human Service<\/h5><\/a><\/div>
Adobe partnership<\/h5><\/a><\/div>
8 Benefits of Using Web Messaging Software over Live Chat<\/h5>

Learn about live chat software and its benefits. Find out which is the best live chat tool for customer support.<\/p><\/a><\/div>

Subscription Plan<\/h5><\/a><\/div>
Improving Agent Performance<\/h5><\/a><\/div>
Customer Awards<\/h5><\/a><\/div>
Home<\/h5><\/a><\/div>
Customer Success<\/h5><\/a><\/div>
Omnichannel<\/h5><\/a><\/div>
Google Cloud Contact Centre AI<\/h5>

Deliver world-class customer experiences through the partnership of Genesys and Google. <\/p><\/a><\/div>

Solutions<\/h5><\/a><\/div>
Moving to the Cloud<\/h5><\/a><\/div>
Platform<\/h5>

Power magnificent customer experiences with the Genesys Customer Experience Platform<\/p><\/a><\/div>

Contact Us<\/h5><\/a><\/div>
Resources<\/h5><\/a><\/div>
Webinars and events<\/h5><\/a><\/div>
Company<\/h5><\/a><\/div>
Customer Stories<\/h5><\/a><\/div>
Login<\/h5><\/a><\/div>
Select Region<\/h5><\/a><\/div>
Partner overview<\/h5>

Genesys partners gain access to technologies and opportunities to grow market share; customers can work with a network of Genesys partners to move business forward.<\/p><\/a><\/div>

Capabilities<\/h5><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1530114387844{background-image: url(https:\/\/www.genesys.com\/media\/0618-Customer-Experience-Achieve-Better-Results.jpg?id=16689) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”3\/5″][vc_column_text] Moving to the cloud [\/vc_column_text][\/vc_column][vc_column width=”2\/5″][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”cta-bar” css=”.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row full_width=”stretch_row” css=”.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row equal_height=”yes” el_class=”mobile-reverse”][vc_column width=”1\/2″][vc_column_text] Find your customer engagement silver lining in the cloud Moving your contact centre to the cloud has several benefits: high availability, scalability and […]<\/p>\n","protected":false},"author":1,"featured_media":565,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-146571","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/146571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/comments?post=146571"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/146571\/revisions"}],"predecessor-version":[{"id":366616,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/pages\/146571\/revisions\/366616"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media\/565"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=146571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}