{"id":146487,"date":"2019-05-28T13:10:09","date_gmt":"2019-05-28T20:10:09","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=146487"},"modified":"2024-05-14T14:00:52","modified_gmt":"2024-05-14T21:00:52","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-sg\/solutions\/customer-service","title":{"rendered":"Customer Service"},"content":{"rendered":"

[vc_section background_color=”bgc-lgray” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” vib=”enable” css=”.vc_custom_1714589368674{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row content_placement=”middle” vib=”enable” vib_top=”-6.167rem”][vc_column]

Solutions<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=”5\/12″][vc_column_text css=””]<\/p>\n

Customer service software<\/h1>\n

Start providing the experiences your customers want \u2014 and the call centre tools your employees need.<\/p>\n

[\/vc_column_text]

Get started<\/a>Get a demo<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″][vc_single_image image=”568580″ alignment=”right” css=”” rounded_corners=”rounded-lg”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column width=”1\/2″]
\"Super
<\/div>
<\/i><\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text]<\/p>\n

Easier customer service is possible<\/h2>\n

Achieving impeccable customer service can feel daunting. That\u2019s because no matter how big or small your company is, a siloed contact centre just makes everything harder. Whether you\u2019re checking a taxpayer\u2019s bill, tracking a product shipment or reviewing patient records, you should be able to access all customer data in real time for a unified customer experience. When your systems are seamlessly integrated in one customer service platform, you can empower teams to deliver the most helpful service across any channel.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%7D%5D”][vc_row][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Elevate your customer service<\/h2>\n

Build your dream customer service centre. Cloud-based call centre software gives your business greater flexibility and scalability \u2014 with lower upfront costs.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes”][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Total flexibility<\/h3>\n

Choose what\u2019s best for your service centre and tailor the solution to your needs \u2014 without asking IT for help again and again. Then, measure the results to gauge effectiveness. We built Genesys Cloud\u2122 to give you the flexibility and adaptability that\u2019s absolutely necessary to keep up with change.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Smarter data<\/h3>\n

All the data in the world doesn\u2019t mean anything unless you can interpret it. That\u2019s why we spend so much time relating your data and making it easier to use, so you have the insights to make smarter decisions. From phone calls to social media inquiries, connect touchpoints for 360-degree visibility.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Proactive customer experience<\/h3>\n

It\u2019s not enough to just listen. Customers want you to take action. The right technology allows you to be proactive, empowering employees to identify intent, review past interactions and get to the heart of the matter. Every chat, ticket and transcript is at your agents\u2019 fingertips to preemptively solve challenges.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22565280%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%2250%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_transform%22%3A%22translateY(-50%25)%22%2C%22flair_classes%22%3A%22object-fit-cover%22%7D%5D” el_class=”d-flex align-items-center”][vc_row r_gutter_size=”gutter-small” background_color=”bgc-glass” equal_height=”yes” el_class=”py-3 px-1 px-lg-3 rounded mt-0″][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

More capabilities, less hassle<\/h2>\n

Innovative solutions that grow with your business<\/p>\n

[\/vc_column_text][\/vc_column][vc_column el_class=”mt-2″][vc_row_inner r_gutter_size=”gutter-small” ri_scrollable=”yes”][vc_column_inner width=”1\/3″]

Workforce engagement management<\/h3>\n

Great customer service doesn\u2019t come without first understanding your workforce engagement. Make service team management easier with long-term workforce planning, forecasting and scheduling; unified communications and collaboration, performance management and more.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″]

Digital customer engagement<\/h3>\n

Be everywhere your customers are \u2014 at every touchpoint on every channel. Engage users with bots and connect customers to the right resource the first time.<\/p>\n

Provide your most proactive service yet with chatbots, predictive web engagement, customer journey management and more.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″]

Call centre software \u2014 more than just calls<\/h3>\n

Build the next-generation contact centre you\u2019ve been dreaming of. Handle more than just phone calls with automated routing, chat, voice services, email capabilities and social \u2014 all backed by cloud security. Do more than field inquiries. Start building relationships that matter.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″]

Customer self-service<\/h3>\n

Help your customers help themselves with intuitive self-service tools that provide answers faster \u2014 and keep your agents productive. From artificial intelligence (AI) that learns from customer behaviours to IVR that makes their lives easier, self-service tools make all the difference when growing loyal fans.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″]

Integrations and apps<\/h3>\n

We get it \u2014 your tech stack is the perfect mix of apps tailored to your business. Adopting new call centre software doesn\u2019t have to mean starting from scratch. We help unify your systems with open APIs so you can add new functions as needed to meet customer demands \u2014 giving your IT team much-needed time back.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/3″]

Reporting and analytics<\/h3>\n

There\u2019s way more to call centre reporting and analytics than just counting calls. Make smarter decisions, achieve your goals and improve conversion rates with insights that dig deep. Capture data points across channels for a 360-degree view of every customer to improve experiences.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row equal_height=”yes”][vc_column width=”2\/3″][vc_column_text css=””]<\/p>\n

Brands who are mastering the customer experience<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column elemental_order=”order-5″ offset=”vc_col-md-4″]

Explore more stories<\/a><\/div>[\/vc_column][vc_column]
\"Beyond<\/div>
\"Beyond

\u201cGenesys aligns closely with our belief that viewing everything through the customer lens is key to delivering differentiated experiences. Today, that requires continual innovation, which is exactly what Genesys Cloud helps us achieve through its robust capabilities and continuous release of new features and enhancements.\u201d<\/p>

Brent Alexander<\/p>

National Manager, Customer Relationship Centre<\/p>

Read the story<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][vc_column]
\"Quicken<\/a><\/div>
\"Company<\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_single_image image=”568550″ css=”” rounded_corners=”rounded-lg”][\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text css=””]<\/p>\n

Choose the right mix of capabilities to fuel your contact centre growth<\/h2>\n

The best part about a flexible platform is that you can pick and choose which capabilities work best for your organisation. Whether you\u2019re a global enterprise or a small business, our library of capabilities helps you meet and exceed daily KPIs, promote your products and services, increase productivity, streamline processes and arm your team with tools and training. Plus, extend call centre solutions to your sales and marketing teams, too. Anything is possible in a single, unified platform.[\/vc_column_text]

Explore the platform<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Resources<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column elemental_order=”order-5″ offset=”vc_col-md-6″]

View all resources<\/a><\/div>[\/vc_column][vc_column]
\"Resource<\/div>

Report<\/p>

Gartner Magic Quadrant for Contact Centre as a Service<\/h3>

Gartner recognises Genesys as a leader in Contact centre as a service (CCaaS) solutions<\/p><\/div>

<\/div><\/div><\/div><\/div><\/a><\/div>
\"Cc<\/div>

Report<\/p>

Critical capabilities for Contact Centre as a Service<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div>
\"Nemertes<\/div>

Ebook<\/p>

Digital Customer Experience Best Practices<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div>
\"820×464<\/div>

Practical guide<\/p>

A practical guide to contact centre change management<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=”enable” background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1743429369652{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}” el_class=”px-0 py-2 px-md-5 py-md-5 mb-5″ el_id=”demo”][vc_row background_color=”bgc-glass” content_placement=”middle” el_class=”form-card”][vc_column width=”5\/12″][vc_column_text css=””]<\/p>\n

Set a new standard for customer service<\/h2>\n

Stand out as an industry leader in customer service, no matter your size or industry. Start by enabling your team to handle customer requests and issues across all channels more efficiently, while meeting your metrics.<\/p>\n

See Genesys in action by requesting a free demo today. Discover how our all-in-one cloud platform goes beyond basic call centre software to deliver smarter, more memorable interactions.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″]

Welcome back<\/span> <\/span> <\/span><\/span><\/p>

Not You?<\/a><\/p>\n

\n \n
\n
\n \n
\n \n
\n \n
\n \n
\n \n
\n \n
\n \n