{"id":642174,"date":"2026-09-22T04:24:06","date_gmt":"2026-09-22T11:24:06","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=642174"},"modified":"2026-10-22T23:48:05","modified_gmt":"2026-10-23T06:48:05","slug":"diwali-customer-appreciation","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/diwali-customer-appreciation","title":{"rendered":"Genesys Diwali Get Together"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;form&#8221; css=&#8221;.vc_custom_1790252708024{background-image: url(https:\/\/www.genesys.com\/media\/Option-1-Banners_Main.jpg?id=642589) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"mb-2\"><strong data-start=\"137\" data-end=\"186\">Diwali with Genesys: Celebrating Partnerships<\/strong><\/h1>\n<p class=\"text-20\">Friday, 23 October 2026, 5:30pm &#8211; 10:30pm IST<\/p>\n<p class=\"text-20\">Delhi | Bengaluru | Mumbai<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\">Registration for the event is closed. For any assistance or registration-related queries, please contact <a href=\"mailto:aastha.gupta@genesys.com\">aastha.gupta@genesys.com<\/a>.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>A Festive Evening to Connect, Celebrate and Cheer<\/h2>\n<p>Diwali is a celebration of light, connection, and the relationships that make every journey more meaningful.<\/p>\n<p class=\"isSelectedEnd\">This festive evening is our way of celebrating the trust, collaboration, and partnerships we\u2019ve built together. Join us for an evening filled with vibrant cultural experiences, engaging activities, laughter, and festive cheer as we come together to celebrate the spirit of Diwali.<\/p>\n<p>Here\u2019s to meaningful connections, shared moments, and a brighter journey ahead\u2014together.[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;642618&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Join us in a city near you<\/h2>\n<p class=\"isSelectedEnd\" style=\"text-align: center;\">Diwali brings with it the joy of celebration and the excitement of new beginnings.<\/p>\n<p style=\"text-align: center;\">Join us as we celebrate the memories we\u2019ve created, the connections we cherish, and the many possibilities that lie ahead.<\/p>\n<p style=\"text-align: center;\">We would love to have you with us as we make this celebration a memorable one.<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r li.vc_tta-tab a { border-color: rgba(13, 22, 48, 0.2) !important; border-radius: 1rem !important; min-width: 120px; } .vc_tta-tabs-container { margin-bottom: 3rem !important; } li.vc_tta-tab a:hover { border-color: #455073 !important; background: #F1EFEA !important; } li.vc_tta-tab.vc_active a { border: 0 !important; background: #F1EFEA !important; } @media only screen and (max-width: 767px) { .vc_tta-panel-title > a{ align-items: center; color: #0D1630 !important; text-align: left; } .vc_tta-panel.vc_active .vc_tta-panel-heading { border: 0 !important; background: #F1EFEA !important; } .vc_tta-panel .vc_tta-panel-heading { border-radius: 1rem !important; } .vc_tta-panel .vc_tta-panel-heading:hover { border-color: #455073 !important; background: #F1EFEA !important; } .vc_tta-panel-title > a .vc_tta-controls-icon { color: #0D1630 !important; } .vc_tta-panel-title > a .vc_tta-controls-icon:after, .vc_tta-panel-title > a .vc_tta-controls-icon:before { border-color: #0D1630 !important; } .vc_tta-panel-title > a .vc_tta-title-text-container { margin-left: 1rem; } .vc_tta-panel-title > a .vc_tta-sub-title-text { margin-left: 0 !important; } }\r <\/style>[\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tabs shape=&#8221;round&#8221; color=&#8221;white&#8221; spacing=&#8221;20&#8243; alignment=&#8221;center&#8221; active_section=&#8221;1&#8243; no_fill_content_area=&#8221;true&#8221;][vc_tta_section title=&#8221;Delhi&#8221; tab_id=&#8221;1745471266403-405b2ffe-83f6&#8243; sub_title=&#8221;Friday, 23 October 2026&#8243;][vc_row_inner css=&#8221;.vc_custom_1776348665872{margin-bottom: 50px !important;}&#8221;][vc_column_inner]<div  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/Banner-Image-Delhi.png);\"  class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1790319587406\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-4\"><div class=\"content-container\"><h3>Delhi<\/h3>\n<p class=\"eyebrow\">Friday, 23 October 2026<\/p>\n<\/div><div class=\" btn-container mt-2\"><\/div><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;form-card bgc-lgray&#8221; css=&#8221;.vc_custom_1776347163835{margin-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;.vc_custom_1776346980867{margin-bottom: 45px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Delhi Agenda<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;][\/vc_column_text]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-10-23\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Friday, 23 October 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1794245400\" data-start-time=\"05:30 PM\" data-end-time=\"06:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:30 PM &ndash; 06:30 PM<\/p><h3 class=\"agenda-title title\">Registration<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Connect with Genesys team and your peers<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1794249000\" data-start-time=\"06:30 PM\" data-end-time=\"06:40 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 06:40 PM<\/p><h3 class=\"agenda-title title\">Welcome note<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1794249600\" data-start-time=\"06:40 PM\" data-end-time=\"06:50 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:40 PM &ndash; 06:50 PM<\/p><h3 class=\"agenda-title title\">A Spark of Fun: Diwali Icebreaker<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-pm-slice=\"1 1 &#091;&#093;\">Ease into the evening with a lively round of Diwali-inspired games and light-hearted interactions. A fun way to break the ice, spark conversations, and set the tone for the celebrations ahead.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1794250200\" data-start-time=\"06:50 PM\" data-end-time=\"07:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:50 PM &ndash; 07:30 PM<\/p><h3 class=\"agenda-title title\">Rhythms of Light: Liquid Drumming Experience<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-start=\"54\" data-end=\"478\">Begin the evening with a high-energy fusion of rhythm, movement, and visual spectacle. This immersive liquid drumming performance brings beats to life in a vibrant opening act designed to energise the room and set the tone for the celebrations ahead.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1794252600\" data-start-time=\"07:30 PM\" data-end-time=\"09:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:30 PM &ndash; 09:00 PM<\/p><h3 class=\"agenda-title title\">Sufi to Bollywood: A Musical Journey<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-pm-slice=\"1 1 &#091;&#093;\">Settle into an evening of soulful Qawwali, evocative Sher-o-Shayari, and timeless Bollywood favourites brought to life by a dynamic live band. As the tempo rises, let the music take over\u2014sing along, step onto the dance floor, and celebrate the night in true festive spirit.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1794258000\" data-start-time=\"09:00 PM\" data-end-time=\"10:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:00 PM &ndash; 10:30 PM<\/p><h3 class=\"agenda-title title\">Evening Mixer: Dinner, Cocktails and Conversation<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Wrap up the evening with dinning, more cocktails and meaningful networking.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1790318152564{margin-top: 80px !important;margin-bottom: 40px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1776671081754{margin-bottom: 50px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Delhi Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/ChatGPT-Image-May-11-2026-01_40_12-PM.png\" alt=\"Raja Lakshmipathy\" ><\/div><div class=\"details\"><p class=\"name h5\">Raja Lakshmipathy<\/p><p class=\"info\">Vice President and Managing Director, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/ChatGPT-Image-Apr-24-2026-02_25_00-PM.png\" alt=\"Abhinav Bindra\" ><\/div><div class=\"details\"><p class=\"name h5\">Abhinav Bindra<\/p><p class=\"info\">India's First Olympic Gold Medalist<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2024-09-05-at-7.19.47-PM.jpeg\" alt=\"Aditya Garg\" ><\/div><div class=\"details\"><p class=\"name h5\">Aditya Garg<\/p><p class=\"info\">Head of Solution Consulting, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Yogi.jpeg\" alt=\"Yogendra Jain\" ><\/div><div class=\"details\"><p class=\"name h5\">Yogendra Jain<\/p><p class=\"info\">VP, Sales &amp; Account Management, Concentrix<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Sidharth-Mukherjee.jpg\" alt=\"Sidharth Mukherjee\" ><\/div><div class=\"details\"><p class=\"name h5\">Sidharth Mukherjee<\/p><p class=\"info\">GM &amp; Global Practice Head, Digital Workplace Services, CISS, Wipro<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/amitv-headshot.jpeg\" alt=\"Amit Vishwakarma\" ><\/div><div class=\"details\"><p class=\"name h5\">Amit Vishwakarma<\/p><p class=\"info\">Principal Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Headshot_Sunil.jpeg\" alt=\"Sunil Patil\" ><\/div><div class=\"details\"><p class=\"name h5\">Sunil Patil<\/p><p class=\"info\">Senior Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Yogesh-1.png\" alt=\"Yogesh Varma\" ><\/div><div class=\"details\"><p class=\"name h5\">Yogesh Varma<\/p><p class=\"info\">Senior Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Siddartha.jpeg\" alt=\"Siddhartha Kaul\" ><\/div><div class=\"details\"><p class=\"name h5\">Siddhartha Kaul<\/p><p class=\"info\">Account Director \u2013 Strategic Accounts, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Ajay-Natarajan.jpg\" alt=\"Ajay Natarajan\" ><\/div><div class=\"details\"><p class=\"name h5\">Ajay Natarajan<\/p><p class=\"info\">Head BPO Vertical, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Raghav-Kumaria.jpeg\" alt=\"Raghav Kumaria\" ><\/div><div class=\"details\"><p class=\"name h5\">Raghav Kumaria<\/p><p class=\"info\">Head of Technology &amp; CX Transformation, AIonOS<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2024-09-11-at-10.21.11-PM.jpeg\" alt=\"Shrish Trivedi\" ><\/div><div class=\"details\"><p class=\"name h5\">Shrish Trivedi<\/p><p class=\"info\">Director - Post Sales Product, MakeMyTrip<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Vikram-Singh_-Air-India.jpeg\" alt=\"Vikram Singh\" ><\/div><div class=\"details\"><p class=\"name h5\">Vikram Singh<\/p><p class=\"info\">CRM Head, Air India<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Bengaluru&#8221; tab_id=&#8221;1745471268384-19787b73-87d6&#8243; sub_title=&#8221;Friday, 23 October 2026&#8243;][vc_row_inner css=&#8221;.vc_custom_1776348754428{margin-bottom: 50px !important;}&#8221;][vc_column_inner]<div  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/Banner-Image-Bangalore.png);\"  class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1790319771351\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-4\"><div class=\"content-container\"><h3>Bengaluru<\/h3>\n<p class=\"h5\">Friday, 23 October 2026<\/p>\n<\/div><div class=\" btn-container mt-2\"><\/div><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;form-card bgc-lgray&#8221; css=&#8221;.vc_custom_1776348761931{margin-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"agenda-group-title title text-center\" style=\"text-align: center;\">Bengaluru Agenda<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;][\/vc_column_text]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-10-23\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Friday, 23 October 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1794245400\" data-start-time=\"05:30 PM\" data-end-time=\"06:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:30 PM &ndash; 06:30 PM<\/p><h3 class=\"agenda-title title\">Registration and Networking<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Connect with Genesys team and your peers.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1794249000\" data-start-time=\"06:30 PM\" data-end-time=\"06:40 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 06:40 PM<\/p><h3 class=\"agenda-title title\">Welcome note<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1794249600\" data-start-time=\"06:40 PM\" data-end-time=\"06:50 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:40 PM &ndash; 06:50 PM<\/p><h3 class=\"agenda-title title\">A Spark of Fun: Diwali Icebreaker<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Ease into the evening with a lively round of Diwali-inspired games and light-hearted interactions. A fun way to break the ice, spark conversations, and set the tone for the celebrations ahead.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1794250200\" data-start-time=\"06:50 PM\" data-end-time=\"07:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:50 PM &ndash; 07:30 PM<\/p><h3 class=\"agenda-title title\">A Symphony of Sound &amp; Celebration<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-start=\"493\" data-end=\"627\">Immerse yourself in a captivating musical journey as a rich ensemble of instruments comes together in perfect harmony. Beginning with subtle, soulful notes and gradually building into an exhilarating crescendo, the performance sets the rhythm, energy, and spirit for the evening ahead.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1794252600\" data-start-time=\"07:30 PM\" data-end-time=\"09:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:30 PM &ndash; 09:00 PM<\/p><h3 class=\"agenda-title title\">Live in Concert: Music, Movement &amp; Celebration<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-pm-slice=\"1 1 &#091;&#093;\">Get ready for an energetic live music experience that brings together rock, folk, Bollywood favourites, popular crowd anthems, and Kannada hits. With powerful vocals, infectious rhythms, and a dynamic setlist, the energy will keep building as the evening unfolds.<\/p>\n<p>Enjoy your drinks, sing along, step onto the dance floor, and soak in a vibrant musical celebration designed to bring everyone together.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1794258000\" data-start-time=\"09:00 PM\" data-end-time=\"10:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:00 PM &ndash; 10:30 PM<\/p><h3 class=\"agenda-title title\">Evening Mixer: Dinner, Cocktails and Conversation<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Wrap up the evening with dinning, more cocktails and meaningful networking.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1790324455892{margin-top: 80px !important;margin-bottom: 40px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Bengaluru Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/ChatGPT-Image-May-11-2026-01_40_12-PM.png\" alt=\"Raja Lakshmipathy\" ><\/div><div class=\"details\"><p class=\"name h5\">Raja Lakshmipathy<\/p><p class=\"info\">Vice President and Managing Director, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/ChatGPT-Image-Apr-24-2026-02_29_18-PM.png\" alt=\"Rohan Bopanna\" ><\/div><div class=\"details\"><p class=\"name h5\">Rohan Bopanna<\/p><p class=\"info\">Grand Slam Champion<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Sian.jpg\" alt=\"Sian Jenkins\" ><\/div><div class=\"details\"><p class=\"name h5\">Sian Jenkins<\/p><p class=\"info\">Marketing Director, India and ANZ, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Laxmi.png\" alt=\"Laxmi Gollapudi\" ><\/div><div class=\"details\"><p class=\"name h5\">Laxmi Gollapudi<\/p><p class=\"info\">Portfolio Head- Business Transformation, Infosys BPM Limited<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Picture11.jpg.jpeg\" alt=\"Dr. Lakshmanan Ramanathan\" ><\/div><div class=\"details\"><p class=\"name h5\">Dr. Lakshmanan Ramanathan<\/p><p class=\"info\">Associate Vice President, Business Head \u2013 Technology Solutions &amp; Automation, Infosys BPM Limited<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Aditya-Garg-Profile-Pic-Square.png\" alt=\"Aditya Garg\" ><\/div><div class=\"details\"><p class=\"name h5\">Aditya Garg<\/p><p class=\"info\">Head of Solution Consulting, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Martin-P.png\" alt=\"Martin P.\" ><\/div><div class=\"details\"><p class=\"name h5\">Martin P.<\/p><p class=\"info\">Chief Operating Officer, Ujjivan Small Finance Bank<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/33fc5c68-3473-4b09-bf7e-83d53b379d14.png\" alt=\"Suresha C\" ><\/div><div class=\"details\"><p class=\"name h5\">Suresha C<\/p><p class=\"info\">EVP, Head of Customer Experience, Ujjivan Small Finance Bank<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Vijay.jpeg\" alt=\"Vijay Sharma\" ><\/div><div class=\"details\"><p class=\"name h5\">Vijay Sharma<\/p><p class=\"info\">Chief Information Officer, Tata Play<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/amitv-headshot.jpeg\" alt=\"Amit Vishwakarma\" ><\/div><div class=\"details\"><p class=\"name h5\">Amit Vishwakarma<\/p><p class=\"info\">Principal Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Pallavi-scaled.jpeg\" alt=\"Pallavi Salunke\" ><\/div><div class=\"details\"><p class=\"name h5\">Pallavi Salunke<\/p><p class=\"info\">Principal Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Merykh_CEO_Thanveer.png\" alt=\"Thanveer Thottinkkarakath\" ><\/div><div class=\"details\"><p class=\"name h5\">Thanveer Thottinkkarakath<\/p><p class=\"info\">CEO, Merykh Technologies Private Limited<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Susheel-_HeadShot.png\" alt=\"Susheel Menon\" ><\/div><div class=\"details\"><p class=\"name h5\">Susheel Menon<\/p><p class=\"info\">Senior Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Yogesh-1.png\" alt=\"Yogesh Varma\" ><\/div><div class=\"details\"><p class=\"name h5\">Yogesh Varma<\/p><p class=\"info\">Senior Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Martin-P.png\" alt=\"Martin P.\" ><\/div><div class=\"details\"><p class=\"name h5\">Martin P.<\/p><p class=\"info\">Chief Operating Officer, Ujjivan Small Finance Bank<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Vijay.jpeg\" alt=\"Vijay Sharma\" ><\/div><div class=\"details\"><p class=\"name h5\">Vijay Sharma<\/p><p class=\"info\">Chief Information Officer, Tata Play<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Sian-Jenkins.jpg\" alt=\"Sian Jenkins\" ><\/div><div class=\"details\"><p class=\"name h5\">Sian Jenkins<\/p><p class=\"info\">Marketing Director, India and ANZ, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Laxmi.png\" alt=\"Laxmi Gollapudi\" ><\/div><div class=\"details\"><p class=\"name h5\">Laxmi Gollapudi<\/p><p class=\"info\">Portfolio Head \u2013 Business Transformation, Infosys BPM Limited<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Martin-P.png\" alt=\"Martin P.\" ><\/div><div class=\"details\"><p class=\"name h5\">Martin P.<\/p><p class=\"info\">Chief Operating Officer, Ujjivan Small Finance Bank<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Vijay.jpeg\" alt=\"Vijay Sharma\" ><\/div><div class=\"details\"><p class=\"name h5\">Vijay Sharma<\/p><p class=\"info\">Chief Information Officer, Tata Play<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Ajay-Natarajan.jpg\" alt=\"Ajay Natarajan\" ><\/div><div class=\"details\"><p class=\"name h5\">Ajay Natarajan<\/p><p class=\"info\">Head BPO Vertical, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/d5fbdd0e-7f48-41ef-a8a7-dd942a219b0f.jpg\" alt=\"Vinod Jayakumar\" ><\/div><div class=\"details\"><p class=\"name h5\">Vinod Jayakumar<\/p><p class=\"info\">Head of Engineering, Credit Saison, India<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221; el_class=&#8221;form-card bgc-lgray&#8221; css=&#8221;.vc_custom_1790324478104{margin-bottom: 50px !important;}&#8221;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10&#8243;]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-title-group-container\"><h2 class=\"agenda-group-title title text-center\">Breakout Sessions<\/h2><\/div><div class=\"agenda-dates\" data-opened=\"2\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track a\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track A<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1794246300\" data-start-time=\"05:45 PM\" data-end-time=\"06:15 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:45 PM &ndash; 06:15 PM<\/p><h3 class=\"agenda-title title\">Human + AI: The New Partnership Shaping Enterprise Contact Centres<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>The future of CX\u00a0is not about AI replacing humans, but about designing intelligent collaboration between human empathy, judgment, and trust with AI-driven speed, automation, and orchestration. This session explores how enterprises can combine Voice AI, CCaaS, and Intelligent Orchestration to redesign agent roles, deliver experience-led outcomes, and build the next generation of enterprise contact centres.<\/p>\n<p>Hall Name &#8211; Turret Boardroom<\/p>\n<p><em><strong>Prajwal Shetty, Customer Experience Platform Specialist, Tata Communications Limited<\/strong><\/em><\/p>\n<div class=\"elementToProof\"><em><strong>Tushar Bhatt, Deputy General Manager, Tata Communications Limited<\/strong><\/em><\/div>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/ChatGPT-Image-May-13-2026-12_48_58-PM.png\" width=\"64\" height=\"64\" alt=\"Chatgpt image may 13, 2026, 12 48 58 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Prajwal Shetty<\/p><p class=\"speaker-company mb-0\">Customer Experience Platform Specialist, Tata Communications Limited<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Tushar-Bhatt-Headshot.jpeg\" width=\"64\" height=\"64\" alt=\"Tushar bhatt headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Tushar Bhatt<\/p><p class=\"speaker-company mb-0\">Deputy General Manager, Tata Communications Limited<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1794246300\" data-start-time=\"05:45 PM\" data-end-time=\"06:15 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:45 PM &ndash; 06:15 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\"><b>From CX Strategy to Measurable Value: The Key to Successful CX Transformation<\/b><\/h3>\n<p>Discover how Genesys enabled HSBC\u2019s CX Transformation, with AI-powered experience orchestration delivering end-to-end visibility, improved operational efficiency, and a projected $60M in value. Learn how your organisation can benefit from Genesys\u2019 proven advisory-led approach, designed to maximise business outcomes, solution adoption, and value realisation, amplifying the\u00a0impact of CX across your business.<\/p>\n<p>Hall Name &#8211; Grand Ball Room<\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Naveen Kandasami, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Naveen-K.png\" width=\"64\" height=\"64\" alt=\"Naveen k\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Naveen Kandasami<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1794246300\" data-start-time=\"05:45 PM\" data-end-time=\"06:15 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:45 PM &ndash; 06:15 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\"><strong>Agentic AI in Action: From Conversation to Business Transformation<\/strong><\/h3>\n<p>With 95% of GenAI projects stalled in the POC phase, enterprises are facing a massive Execution Gap &#8211; the disconnect between an AI that can think and one that can actually act.Join Anil Joglekar to explore the next frontier: Agentic AI. Discover how &#8220;Autonomous Sous-Chefs&#8221; are moving beyond simple chatbots to proactively orchestrate workflows, bridge enterprise silos, and deliver measurable ROI through a proven 90-day roadmap for speed, scale, and agility.<\/p>\n<p>Hall Name &#8211; <span class=\"TextRun BCX0 SCXP198772153\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun BCX0 SCXP198772153\">Sitara Boardroom<\/span><\/span><\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track b\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track B<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1794248400\" data-start-time=\"06:20 PM\" data-end-time=\"06:50 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:20 PM &ndash; 06:50 PM<\/p><h3 class=\"agenda-title title\">Human + AI: The New Partnership Shaping Enterprise Contact Centres<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>The future of CX\u00a0is not about AI replacing humans, but about designing intelligent collaboration between human empathy, judgment, and trust with AI-driven speed, automation, and orchestration. This session explores how enterprises can combine Voice AI, CCaaS, and Intelligent Orchestration to redesign agent roles, deliver experience-led outcomes, and build the next generation of enterprise contact centres.<\/p>\n<p>Hall Name &#8211; Turret Boardroom<\/p>\n<p><em><strong>Prajwal Shetty, Customer Experience Platform Specialist, Tata Communications Limited<\/strong><\/em><\/p>\n<div class=\"elementToProof\"><em><strong>Tushar Bhatt, Deputy General Manager, Tata Communications Limited<\/strong><\/em><\/div>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/ChatGPT-Image-May-13-2026-12_48_58-PM.png\" width=\"64\" height=\"64\" alt=\"Chatgpt image may 13, 2026, 12 48 58 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Prajwal Shetty<\/p><p class=\"speaker-company mb-0\">Customer Experience Platform Specialist, Tata Communications Limited<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Tushar-Bhatt-Headshot.jpeg\" width=\"64\" height=\"64\" alt=\"Tushar bhatt headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Tushar Bhatt<\/p><p class=\"speaker-company mb-0\">Deputy General Manager, Tata Communications Limited<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1794248400\" data-start-time=\"06:20 PM\" data-end-time=\"06:50 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:20 PM &ndash; 06:50 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\"><b>From CX Strategy to Measurable Value: The Key to Successful CX Transformation<\/b><\/h3>\n<p>Discover how Genesys enabled HSBC\u2019s CX Transformation, with AI-powered experience orchestration delivering end-to-end visibility, improved operational efficiency, and a projected $60M in value. Learn how your organisation can benefit from Genesys\u2019 proven advisory-led approach, designed to maximise business outcomes, solution adoption, and value realisation, amplifying the\u00a0impact of CX across your business.<\/p>\n<p>Hall Name &#8211; Grand Ball Room<\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Naveen Kandasami, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Naveen-K.png\" width=\"64\" height=\"64\" alt=\"Naveen k\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Naveen Kandasami<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1794248400\" data-start-time=\"06:20 PM\" data-end-time=\"06:50 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:20 PM &ndash; 06:50 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\"><strong>Agentic AI in Action: From Conversation to Business Transformation<\/strong><\/h3>\n<p>With 95% of GenAI projects stalled in the POC phase, enterprises are facing a massive Execution Gap &#8211; the disconnect between an AI that can think and one that can actually act.Join Anil Joglekar to explore the next frontier: Agentic AI. Discover how &#8220;Autonomous Sous-Chefs&#8221; are moving beyond simple chatbots to proactively orchestrate workflows, bridge enterprise silos, and deliver measurable ROI through a proven 90-day roadmap for speed, scale, and agility.<\/p>\n<p>Hall Name &#8211; <span class=\"TextRun BCX0 SCXP198772153\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun BCX0 SCXP198772153\">Sitara Boardroom<\/span><\/span><\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1790324486900{margin-top: 80px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Sponsors<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1776349594198{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic and Booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_logo_grid=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1790324497579{margin-bottom: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;573318&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; si_max_width=&#8221;200px&#8221; link=&#8221;https:\/\/csinfocomm.com\/&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1776419448110{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_logo_grid=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1790324510101{margin-bottom: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;534559&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; si_max_width=&#8221;200px&#8221; link=&#8221;https:\/\/www.tatacommunications.com\/solutions\/unified-communications\/contact-centre-as-a-service\/genesys-cloud-cx\/&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1776349601310{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Engagement Zone<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_logo_grid=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1790324521829{margin-bottom: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;534555&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; si_max_width=&#8221;200px&#8221; link=&#8221;https:\/\/www.audiocodes.com\/solutions-products\/solutions\/contact-center-innovation&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1776419338798{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_logo_grid=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1790324531667{margin-bottom: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;573959&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; si_max_width=&#8221;200px&#8221; link=&#8221;https:\/\/successkpi.com\/&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;523770&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; si_max_width=&#8221;200px&#8221; link=&#8221;https:\/\/www.concentrix.com\/&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;622612&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; si_max_width=&#8221;200px&#8221; link=&#8221;https:\/\/www.enterprisebot.ai\/&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;623000&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; si_max_width=&#8221;200px&#8221; link=&#8221;https:\/\/www.consiliumsoftware.com\/&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;576958&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; si_max_width=&#8221;200px&#8221; link=&#8221;https:\/\/www.gnani.ai\/&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1778607780985{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Gamification<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_logo_grid=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1790324541515{margin-bottom: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;625443&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; si_max_width=&#8221;200px&#8221; link=&#8221;https:\/\/www.merykh.com\/&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;523770&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; si_max_width=&#8221;200px&#8221; link=&#8221;https:\/\/www.concentrix.com\/&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;622612&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; si_max_width=&#8221;200px&#8221; link=&#8221;https:\/\/www.enterprisebot.ai\/&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Mumbai&#8221; tab_id=&#8221;1745471270829-7b46db0d-061e&#8221; sub_title=&#8221;Friday, 23 October 2026&#8243;][vc_row_inner content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1776350670443{margin-bottom: 50px !important;}&#8221;][vc_column_inner]<div  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/Banner-Image-Mumbai.png);\"  class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1790319811802\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-4\"><div class=\"content-container\"><h3>Mumbai<\/h3>\n<p class=\"h5\">Friday, 23 October 2026<\/p>\n<\/div><div class=\" btn-container mt-2\"><\/div><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;form-card bgc-lgray&#8221; css=&#8221;.vc_custom_1776350677742{margin-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Mumbai Agenda<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;][\/vc_column_text]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-10-23\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Friday, 23 October 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1794245400\" data-start-time=\"05:30 PM\" data-end-time=\"06:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:30 PM &ndash; 06:30 PM<\/p><h3 class=\"agenda-title title\">Registration and Networking<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Connect with Genesys team and your peers<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1794249000\" data-start-time=\"06:30 PM\" data-end-time=\"06:40 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 06:40 PM<\/p><h3 class=\"agenda-title title\">Welcome note<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1794249600\" data-start-time=\"06:40 PM\" data-end-time=\"06:50 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:40 PM &ndash; 06:50 PM<\/p><h3 class=\"agenda-title title\">A Spark of Fun: Diwali Icebreaker<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Ease into the evening with a lively round of Diwali-inspired games and light-hearted interactions. A fun way to break the ice, spark conversations, and set the tone for the celebrations ahead.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1794250200\" data-start-time=\"06:50 PM\" data-end-time=\"07:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:50 PM &ndash; 07:30 PM<\/p><h3 class=\"agenda-title title\">Crafted Conversations: Mixology Session<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-pm-slice=\"1 1 &#091;&#093;\">Discover the art of mixology through an engaging, guided experience led by an expert mixologist. Learn the craft behind signature creations while enjoying an interactive setting designed to inspire conversation, connection, and festive celebration.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1794252600\" data-start-time=\"07:30 PM\" data-end-time=\"09:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:30 PM &ndash; 09:00 PM<\/p><h3 class=\"agenda-title title\">Soulful Melodies: An Evening to Sing &amp; Celebrate<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-pm-slice=\"1 1 &#091;&#093;\">Unwind to an evening of soulful live music, familiar favourites, and melodies that invite you to sing along. As the rhythm builds, step onto the dance floor, celebrate the moment, and enjoy an uplifting musical experience together.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1794258000\" data-start-time=\"09:00 PM\" data-end-time=\"10:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:00 PM &ndash; 10:30 PM<\/p><h3 class=\"agenda-title title\">Evening Mixer: Dinner, Cocktails and Conversation<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with your peers and Genesys team.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1790336408549{margin-top: 80px !important;margin-bottom: 40px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Mumbai Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/ChatGPT-Image-May-11-2026-01_40_12-PM.png\" alt=\"Raja Lakshmipathy\" ><\/div><div class=\"details\"><p class=\"name h5\">Raja Lakshmipathy<\/p><p class=\"info\">Vice President and Managing Director, India and SAARC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/ChatGPT-Image-Apr-24-2026-02_27_29-PM.png\" alt=\"Harsha Bhogle\" ><\/div><div class=\"details\"><p class=\"name h5\">Harsha Bhogle<\/p><p class=\"info\">Cricket Commentator and Sports Journalist<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2024-09-05-at-7.19.47-PM.jpeg\" alt=\"Aditya Garg\" ><\/div><div class=\"details\"><p class=\"name h5\">Aditya Garg<\/p><p class=\"info\">Head of Solution Consulting, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/1615466348429_1615466328282_1615466326278_54066.jpg.png\" alt=\"Ajay Natarajan\" ><\/div><div class=\"details\"><p class=\"name h5\">Ajay Natarajan<\/p><p class=\"info\">Enterprise Business Head, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/29581c10-422a-4e04-a8b7-3cb08c252e26.png\" alt=\"Andrew Bhosale\" ><\/div><div class=\"details\"><p class=\"name h5\">Andrew Bhosale<\/p><p class=\"info\">Director CX, CRM Advisory, Cognizant<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/ChatGPT-Image-May-21-2026-04_12_31-PM.png\" alt=\"Rachana Singh\" ><\/div><div class=\"details\"><p class=\"name h5\">Rachana Singh<\/p><p class=\"info\">Customer Advocacy Director, APAC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Pallavi-scaled.jpeg\" alt=\"Pallavi Salunke\" ><\/div><div class=\"details\"><p class=\"name h5\">Pallavi Salunke<\/p><p class=\"info\">Principal Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/amitv-headshot.jpeg\" alt=\"Amit Vishwakarma\" ><\/div><div class=\"details\"><p class=\"name h5\">Amit Vishwakarma<\/p><p class=\"info\">Principal Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Headshot_Sunil-1.jpeg\" alt=\"Sunil Patil\" ><\/div><div class=\"details\"><p class=\"name h5\">Sunil Patil<\/p><p class=\"info\">Senior Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-17-at-4.49.23-PM.jpeg\" alt=\"Nitish Purohit\" ><\/div><div class=\"details\"><p class=\"name h5\">Nitish Purohit<\/p><p class=\"info\">Sr. Advisory Solution Consultant, ServiceNow<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Ajay-Natarajan.jpg\" alt=\"Ajay Natarajan\" ><\/div><div class=\"details\"><p class=\"name h5\">Ajay Natarajan<\/p><p class=\"info\">Head BPO Vertical, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Raghav.jpeg\" alt=\"Raghav Kumaria\" ><\/div><div class=\"details\"><p class=\"name h5\">Raghav Kumaria<\/p><p class=\"info\">Head of Technology &amp; CX Transformation, AIonOS<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/IMG_2755.jpg\" alt=\"Shankar Shukla,\" ><\/div><div class=\"details\"><p class=\"name h5\">Shankar Shukla,<\/p><p class=\"info\">VP, Head IT Infra Network and Technology, Kotak Mahindra Bank<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Murali_Mumbai.jpg\" alt=\"Murali Kondur\" ><\/div><div class=\"details\"><p class=\"name h5\">Murali Kondur<\/p><p class=\"info\">ECBO - Digital Service Desk \u2013 Practice Head, Tata Consultancy Services<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221; el_class=&#8221;form-card bgc-lgray&#8221; css=&#8221;.vc_custom_1790336439715{margin-bottom: 50px !important;}&#8221;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10&#8243;]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-title-group-container\"><h2 class=\"agenda-group-title title text-center\">Breakout Sessions<\/h2><\/div><div class=\"agenda-dates\" data-opened=\"2\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track a\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track A<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1794243600\" data-start-time=\"05:00 PM\" data-end-time=\"05:35 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:00 PM &ndash; 05:35 PM<\/p><h3 class=\"agenda-title title\">Human + AI: The New Partnership Shaping Enterprise Contact Centres<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>The future of CX\u00a0is not about AI replacing humans, but about designing intelligent collaboration between human empathy, judgment, and trust with AI-driven speed, automation, and orchestration. This session explores how enterprises can combine Voice AI, CCaaS, and Intelligent Orchestration to redesign agent roles, deliver experience-led outcomes, and build the next generation of enterprise contact centres.<\/p>\n<p>Hall Name &#8211; Salon La Valli\u00e8re Dubarry<\/p>\n<p><em><strong>Siddhesh Shinde, CX Sales Specialist, Tata Communications Limited<\/strong><\/em><\/p>\n<p><em><strong>Mohammed Shariq Khan, Customer Experience Platform Specialist, Tata Communications Limited<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Sidesh.png\" width=\"64\" height=\"64\" alt=\"Sidesh\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Siddhesh Shinde<\/p><p class=\"speaker-company mb-0\">CX Sales Specialist, Tata Communications Limited<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Shariq-Khan.jpeg\" width=\"64\" height=\"64\" alt=\"Shariq khan\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Mohammed Shariq Khan<\/p><p class=\"speaker-company mb-0\">Customer Experience Platform Specialist, Tata Communications Limited<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1794243600\" data-start-time=\"05:00 PM\" data-end-time=\"05:35 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:00 PM &ndash; 05:35 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\"><b>From CX Strategy to Measurable Value: The Key to Successful CX Transformation<\/b><\/h3>\n<p>Discover how Genesys enabled HSBC\u2019s CX Transformation, with AI-powered experience orchestration delivering end-to-end visibility, improved operational efficiency, and a projected $60M in value. Learn how your organisation can benefit from Genesys\u2019 proven advisory-led approach, designed to maximise business outcomes, solution adoption, and value realisation, amplifying the\u00a0impact of CX across your business.<\/p>\n<p>Hall Name &#8211; Grand Ball Room<\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Naveen Kandasami, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Naveen-K.png\" width=\"64\" height=\"64\" alt=\"Naveen k\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Naveen Kandasami<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys <\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1794243600\" data-start-time=\"05:00 PM\" data-end-time=\"05:35 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:00 PM &ndash; 05:35 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\"><strong>Agentic AI in Action: From Conversation to Business Transformation<\/strong><\/h3>\n<p>With 95% of GenAI projects stalled in the POC phase, enterprises are facing a massive Execution Gap &#8211; the disconnect between an AI that can think and one that can actually act.Join Anil Joglekar to explore the next frontier: Agentic AI. Discover how &#8220;Autonomous Sous-Chefs&#8221; are moving beyond simple chatbots to proactively orchestrate workflows, bridge enterprise silos, and deliver measurable ROI through a proven 90-day roadmap for speed, scale, and agility.<\/p>\n<p>Hall Name &#8211; <span class=\"TextRun BCX0 SCXP101012742\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun BCX0 SCXP101012742\">Salon Pompadour<\/span><\/span><\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track b\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track B<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1794246000\" data-start-time=\"05:40 PM\" data-end-time=\"06:15 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:40 PM &ndash; 06:15 PM<\/p><h3 class=\"agenda-title title\">Human + AI: The New Partnership Shaping Enterprise Contact Centres<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>The future of CX\u00a0is not about AI replacing humans, but about designing intelligent collaboration between human empathy, judgment, and trust with AI-driven speed, automation, and orchestration. This session explores how enterprises can combine Voice AI, CCaaS, and Intelligent Orchestration to redesign agent roles, deliver experience-led outcomes, and build the next generation of enterprise contact centres.<\/p>\n<p>Hall Name &#8211; Salon La Valli\u00e8re Dubarry<\/p>\n<p><em><strong>Siddhesh Shinde, CX Sales Specialist, Tata Communications Limited<\/strong><\/em><\/p>\n<p><em><strong>Mohammed Shariq Khan, Customer Experience Platform Specialist, Tata Communications Limited<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Sidesh.png\" width=\"64\" height=\"64\" alt=\"Sidesh\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Siddhesh Shinde<\/p><p class=\"speaker-company mb-0\">CX Sales Specialist, Tata Communications Limited<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Shariq-Khan.jpeg\" width=\"64\" height=\"64\" alt=\"Shariq khan\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Mohammed Shariq Khan<\/p><p class=\"speaker-company mb-0\">Customer Experience Platform Specialist, Tata Communications Limited<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1794246000\" data-start-time=\"05:40 PM\" data-end-time=\"06:15 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:40 PM &ndash; 06:15 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\"><b>From CX Strategy to Measurable Value: The Key to Successful CX Transformation<\/b><\/h3>\n<p>Discover how Genesys enabled HSBC\u2019s CX Transformation, with AI-powered experience orchestration delivering end-to-end visibility, improved operational efficiency, and a projected $60M in value. Learn how your organisation can benefit from Genesys\u2019 proven advisory-led approach, designed to maximise business outcomes, solution adoption, and value realisation, amplifying the\u00a0impact of CX across your business.<\/p>\n<p>Hall Name &#8211; Grand Ball Room<\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Naveen Kandasami, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Naveen-K.png\" width=\"64\" height=\"64\" alt=\"Naveen k\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Naveen Kandasami<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1794246000\" data-start-time=\"05:40 PM\" data-end-time=\"06:15 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:40 PM &ndash; 06:15 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\"><strong>Agentic AI in Action: From Conversation to Business Transformation<\/strong><\/h3>\n<p>With 95% of GenAI projects stalled in the POC phase, enterprises are facing a massive Execution Gap &#8211; the disconnect between an AI that can think and one that can actually act.Join Anil Joglekar to explore the next frontier: Agentic AI. Discover how &#8220;Autonomous Sous-Chefs&#8221; are moving beyond simple chatbots to proactively orchestrate workflows, bridge enterprise silos, and deliver measurable ROI through a proven 90-day roadmap for speed, scale, and agility.<\/p>\n<p>Hall Name &#8211; <span class=\"TextRun BCX0 SCXP101012742\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun BCX0 SCXP101012742\">Salon Pompadour<\/span><\/span><\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1790336450423{margin-top: 80px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Sponsors<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1776350402993{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic and Booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_logo_grid=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1790336460840{margin-bottom: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;573318&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/csinfocomm.com\/&#8221; si_max_width=&#8221;200px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1776419727198{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_logo_grid=&#8221;yes&#8221; 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equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1790336482219{margin-bottom: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;534555&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/www.audiocodes.com\/solutions-products\/solutions\/contact-center-innovation&#8221; si_max_width=&#8221;200px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1776350432019{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_logo_grid=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; 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alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/softphone.ai\/&#8221; si_max_width=&#8221;200px&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1776420166133{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Sponsor Category<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_logo_grid=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1776420173764{margin-bottom: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;573958&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/successkpi.com\/&#8221; si_max_width=&#8221;200px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;622612&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/www.enterprisebot.ai\/&#8221; si_max_width=&#8221;200px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1745460060610{padding-top: 0px !important;}&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; el_class=&#8221;form-card&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Questions?<\/h2>\n<p class=\"text-20\" style=\"text-align: center;\">Please <a href=\"mailto:aastha.gupta@genesys.com\" target=\"_blank\" rel=\"noopener\">contact us<\/a> and a member of the Genesys events team will respond.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; 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