{"id":642091,"date":"2026-09-21T22:53:34","date_gmt":"2026-09-22T05:53:34","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=642091"},"modified":"2026-09-22T01:18:27","modified_gmt":"2026-09-22T08:18:27","slug":"change-leaders-bkk","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/change-leaders-bkk","title":{"rendered":"Change Leaders Bangkok"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1158,"featured_media":642102,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-642091","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-cx-tours"],"acf":{"event_type":"cxtour","event_start_date":"10\/30\/2026","event_location":"Bangkok, Thailand","event_venue_name":"Millenium Hilton Bangkok","country":"Thailand","venue_map":{"address":"Millennium Hilton Bangkok, Charoen Nakhon Road, Khlong Ton Sai, Khlong San, Bangkok, Thailand","lat":13.7284021,"lng":100.5095113,"zoom":14,"place_id":"ChIJZTiLx92Y4jARaoCZW0M2Zew","name":"Millennium Hilton Bangkok","street_number":"123","street_name":"Charoen Nakhon Road","street_name_short":"Charoen Nakhon Rd","state":"Krung Thep Maha Nakhon","post_code":"10600","country":"Thailand","country_short":"TH"},"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":true,"event_header_title":"Change Leaders Bangkok","event_description_title":"Discover what's ahead for Customer Experience and AI in Thailand","event_description":"<h5>An intimate gathering of leaders exploring the future of customer-centric innovation<\/h5>Join us for an exclusive two-day experience bringing together Thailand's most thoughtful CX and AI leaders. This is a space for genuine conversation, collaborative problem-solving, and shared learning\u2014no selling, just thinking.","form_button":"Register now","is_external_registration":[],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_jobfunction1","fl_joblevel1","fl_title","fl_industry1"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"text","af_width":false,"af_label":"Do you have any Special Dietary Requirement?","af_lid":"DietaryRequirement","af_lname":"DietaryRequirement","af_id":"fe460","af_name":"reusableField01Label","af_required":"not-required","af_opt_design":"stacked","af_value":"","select_option":false}]},"cust_form_id":"","form_cid":"701Ht0000025VXyIAM","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"<p><strong>Thank you for registering for Change Leaders Bangkok, October 30\u201331, 2026.<\/strong><br \/>We&#8217;re excited to have you join us for two days of thought leadership, peer-driven conversations, and strategic insights into the future of CX and AI leadership in the region.<\/p>\n<p>You&#8217;ll receive a confirmation email shortly with full event details, including the final agenda, venue information, and dining arrangements at Millennium Hilton Bangkok. We&#8217;re bringing together leaders from Thailand&#8217;s leading organizations for intimate roundtables, case study workshops, and collaborative discussions designed to challenge assumptions and drive real impact.<\/p>\n<p>If you have any questions before the event, please reach out to your Genesys contact or email <strong><a class=\"decorated-link cursor-pointer\" rel=\"noopener\">AsiaMarketing@genesys.com<\/a><\/strong> and our team will be happy to help.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"d2","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":642102,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"<p><!-- THE CHANGE LEADERS BANGKOK EDITION --><\/p>\n<section style=\"margin-bottom: 24px; padding-bottom: 20px; border-bottom: 1px solid #e0e0e0;\">\n<h3 style=\"font-size: 20px; font-weight: bold; margin-bottom: 12px;\">The Change Leaders: Bangkok Edition<\/h3>\n<p style=\"font-size: 15px; color: #333; line-height: 1.6; margin-bottom: 8px;\">The Change Leaders Bangkok is a collaborative community of CX+AI leaders, thinkers, and disruptors across Southeast Asia. We convene quarterly to challenge assumptions, share lived experiences, and develop actionable strategies that balance human empathy with digital and AI-driven innovation.<\/p>\n<p style=\"font-size: 15px; color: #333; line-height: 1.6; margin: 0;\">This Bangkok gathering brings together ~30 senior practitioners from Thailand&#8217;s leading organizations to explore emerging waves of industry disruption, exchange insights across sectors, and accelerate the development of CX+AI leadership in our region.<\/p>\n<\/section>\n<p><!-- WHAT TO EXPECT --><\/p>\n<section style=\"margin-bottom: 24px; padding-bottom: 20px; border-bottom: 1px solid #e0e0e0;\">\n<h2 style=\"font-size: 24px; font-weight: bold; margin-bottom: 12px;\">What to Expect<\/h2>\n<p style=\"font-size: 14px; color: #ff6633; margin-bottom: 12px; font-weight: 500;\">An Experience Designed for Substance and Connection<\/p>\n<ul style=\"list-style: none; padding: 0; margin: 0;\">\n<li style=\"font-size: 14px; margin-bottom: 6px; padding-left: 20px; position: relative;\"><span style=\"position: absolute; left: 0; color: #ff6633; font-weight: bold;\">\u2022<\/span> <strong>Premium venue:<\/strong> Millennium Hilton Bangkok with curated food and beverage<\/li>\n<li style=\"font-size: 14px; margin-bottom: 6px; padding-left: 20px; position: relative;\"><span style=\"position: absolute; left: 0; color: #ff6633; font-weight: bold;\">\u2022<\/span> <strong>Intimate peer discussion:<\/strong> Small group settings that encourage authentic conversation<\/li>\n<li style=\"font-size: 14px; margin-bottom: 6px; padding-left: 20px; position: relative;\"><span style=\"position: absolute; left: 0; color: #ff6633; font-weight: bold;\">\u2022<\/span><\/li>\n<li style=\"font-size: 14px; margin-bottom: 6px; padding-left: 20px; position: relative;\"><span style=\"position: absolute; left: 0; color: #ff6633; font-weight: bold;\">\u2022<\/span> <strong>Executive-led insights:<\/strong> Real problem statements and case studies from practitioners in the room<\/li>\n<li style=\"font-size: 14px; margin-bottom: 0; padding-left: 20px; position: relative;\"><span style=\"position: absolute; left: 0; color: #ff6633; font-weight: bold;\">\u2022<\/span> <strong>Rotating formats:<\/strong> Each session evolves to explore different angles of CX, AI, and organizational change<\/li>\n<\/ul>\n<\/section>\n<section style=\"margin-bottom: 0;\">\n<div style=\"background-color: #f5f5f5; padding: 16px; border-radius: 6px;\">\n<div style=\"font-size: 12px; font-weight: bold; text-transform: uppercase; letter-spacing: 0.5px; color: #999; margin-bottom: 6px;\">Cadence<\/div>\n<p style=\"margin: 0; font-size: 15px; color: #1a1a1a;\">Two days structured for both formal learning and informal connection\u2014designed to leave you with fresh perspectives, meaningful relationships, and actionable insights.<\/p>\n<\/div>\n<\/section>\n","cta_text":"","cta_url":""},"disable_speaker_section":true,"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"30\/10\/2026","agenda_tab_label":"Day 1 of Change Leaders Bangkok","agenda_details":[{"agenda_title":"Arrival & Welcome to the Community","agenda_start_time":"11:00:00","agenda_end_time":"14:00:00","agenda_single_description":"<p><em>Check in, settle into your room, and begin connecting with fellow leaders<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Case Study Workshop & Thought Leadership Session","agenda_start_time":"14:00:00","agenda_end_time":"18:00:00","agenda_single_description":"<p><em>Real challenges, real solutions. 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#333; line-height: 1.6; margin: 0;\">Explore cutting-edge perspectives on how AI is reshaping customer experience, workforce transformation, and organizational strategy in banking, financial services, and beyond.<\/p>\n<\/div>\n<div style=\"margin-bottom: 14px;\">\n<h3 style=\"color: #ff6633; font-size: 14px; font-weight: bold; margin-bottom: 4px;\">Connect<\/h3>\n<p style=\"font-size: 14px; color: #333; line-height: 1.6; margin: 0;\">Meet senior leaders navigating similar challenges across Thailand&#8217;s top organizations\u2014from banks and insurance companies to fintech innovators and beyond.<\/p>\n<\/div>\n<div style=\"margin-bottom: 14px;\">\n<h3 style=\"color: #ff6633; font-size: 14px; font-weight: bold; margin-bottom: 4px;\">Grow<\/h3>\n<p style=\"font-size: 14px; color: #333; line-height: 1.6; margin: 0;\">Develop your leadership capability by engaging with peers who are thinking ahead about the intersection of human empathy and intelligent automation.<\/p>\n<\/div>\n<div>\n<h3 style=\"color: #ff6633; font-size: 14px; font-weight: bold; margin-bottom: 4px;\">Shape the Conversation<\/h3>\n<p style=\"font-size: 14px; color: #333; line-height: 1.6; margin: 0;\">Your insights and experiences contribute to the collective intelligence of the region&#8217;s CX+AI community.<\/p>\n<\/div>\n<\/section>\n<p><!-- BUILDING ON MOMENTUM --><\/p>\n<section style=\"margin-bottom: 0;\">\n<h2 style=\"font-size: 24px; font-weight: bold; margin-bottom: 8px;\">Building on Momentum<\/h2>\n<p style=\"font-size: 14px; color: #999; margin-bottom: 12px; font-weight: 500;\">From Insight to Action<\/p>\n<p style=\"font-size: 14px; color: #333; line-height: 1.6; margin-bottom: 8px;\">Earlier this year, Change Leaders Bangkok brought together practitioners from Thailand&#8217;s leading organizations. One key insight emerged: the path forward requires moving from experimentation to execution. <a style=\"color: #0066cc; text-decoration: none; font-weight: 500;\" href=\"https:\/\/www.linkedin.com\/pulse\/from-experimentation-execution-louis-lw-teoh-lqpdc\/\">Louis Teoh, one of our featured thinkers, captured this in his latest white paper<\/a> exploring how leaders can scale AI initiatives while maintaining human-centered experiences.<\/p>\n<p style=\"font-size: 14px; color: #333; line-height: 1.6; margin: 0;\">This gathering continues that conversation\u2014diving deeper into what it takes to turn CX+AI strategy into measurable business impact.<\/p>\n<\/section>\n","cta_text":"","cta_url":""}},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/642091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/1158"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/642091\/revisions"}],"predecessor-version":[{"id":642140,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/642091\/revisions\/642140"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media\/642102"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=642091"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=642091"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=642091"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=642091"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=642091"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=642091"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=642091"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=642091"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=642091"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=642091"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=642091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}