{"id":631964,"date":"2026-07-07T23:50:37","date_gmt":"2026-07-08T06:50:37","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=631964"},"modified":"2026-07-19T23:20:48","modified_gmt":"2026-07-20T06:20:48","slug":"conversational-ai-cx-summit","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/conversational-ai-cx-summit","title":{"rendered":"Conversational AI &#038; Customer Experience Summit &#8211; Indonesia Edition"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1158,"featured_media":564235,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-631964","events","type-events","status-publish","has-post-thumbnail","hentry"],"acf":{"event_type":"cxtour","event_status":"ontime","event_location":"Jakarta, Indonesia","event_venue_name":"Shangri-la Mactan","country":"Indonesia","venue_map":{"address":"JS Luwansa Hotel, Jalan Haji R. Rasuna Said, RT.2\/RW.5, Karet Kuningan, South Jakarta City, Jakarta, Indonesia","lat":-6.222857599999999,"lng":106.8331792,"zoom":14,"place_id":"ChIJdYbQJ_HzaS4R1GHAunaSoyk","name":"JS Luwansa Hotel","street_number":"22","street_name":"Jalan Haji R. Rasuna Said","street_name_short":"Jl. H. R. Rasuna Said","state":"Daerah Khusus Ibukota Jakarta","post_code":"12940","country":"Indonesia","country_short":"ID"},"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"enable_external_utm":false,"add_to_global_events":false,"disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_header_bgc":"orange","event_header_title":"","event_description_title":"","event_description":"Explore how Genesys Cloud is redefining CCaaS with AI-powered experience orchestration. Access the resources to learn how organisations can deliver more personalised, efficient and proactive customer experiences through automation, real-time assistance and connected journeys.<br \/>\r\n<br \/>\r\n","disable_registration":false,"form_header_alignment":"center","form_header":"Download Booth Resources","form_button":"Download Now","is_external_registration":[],"form_field_settings":["form_prefill","form_pp","form_reach","nolazy"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"701Ht0000025UjYIAU","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Asset","ar_title":"default","ar_custom_title":"Accelerate the Future of CX with AI","ar_url":"default","ar_custom_url":"https:\/\/www.genesys.com\/media\/CX-Summit_Genesys_Accelerate_CX.pptx","custom_ty":"<style>\n  .genesys-resource-list a {\n    margin: 0 !important;\n    padding: 0 !important;\n    text-decoration: none !important;\n  }\n  .genesys-resource-list p,\n  .genesys-resource-list h3 {\n    margin-top: 0 !important;\n  }\n<\/style>\n<div style=\"background: #f7f3ee; border-radius: 18px; padding: 22px 16px; box-sizing: border-box; font-family: Arial, sans-serif; text-align: center; max-width: 100%;\">\n<h2 style=\"font-size: 25px; line-height: 1.2; color: #0b163f; font-weight: 500; margin: 0 0 8px;\">Thank you for visiting us<\/h2>\n<p style=\"font-size: 13px; line-height: 1.45; color: #0b163f; margin: 0 auto 12px; max-width: 360px;\">Download the brochures from the booth below and explore how Genesys helps organisations deliver AI-powered customer and employee experiences.<\/p>\n<div style=\"width: 44px; height: 3px; background: #ff451a; margin: 0 auto 18px; border-radius: 999px;\"><\/div>\n<div class=\"genesys-resource-list\" style=\"margin: 0; padding: 0;\">\n<div style=\"background: #ffffff; border-radius: 14px; padding: 14px; margin: 0 0 10px; box-shadow: 0 4px 14px rgba(11,22,63,0.08); border: 1px solid rgba(11,22,63,0.08); text-align: left; box-sizing: border-box;\">\n<div style=\"display: flex; gap: 12px; align-items: flex-start;\">\n<div style=\"min-width: 38px; height: 44px; background: #ff451a; border-radius: 7px; color: #ffffff; font-size: 11px; font-weight: bold; display: flex; align-items: center; justify-content: center;\">PDF<\/div>\n<div>\n<h3 style=\"font-size: 14px; line-height: 1.25; color: #0b163f; margin: 0 0 4px; font-weight: bold;\">State of CX Report 2026<\/h3>\n<p style=\"font-size: 12px; line-height: 1.35; color: #334; margin: 0 0 6px;\">Based on insights from 5,811 consumers and 1,560 CX and business leaders worldwide, this report reveals how leading organizations are using AI and CX innovation to build loyalty and drive measurable business outcomes.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/media\/2026-State-of-CX-Report_ENSG.pdf\" rel=\"noopener noreferrer\" style=\"display: inline-block; font-size: 12px; color: #ff451a; font-weight: bold; text-decoration: none;\" target=\"_blank\">Download PDF<\/a>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"background: #ffffff; border-radius: 14px; padding: 14px; margin: 0 0 10px; box-shadow: 0 4px 14px rgba(11,22,63,0.08); border: 1px solid rgba(11,22,63,0.08); text-align: left; box-sizing: border-box;\">\n<div style=\"display: flex; gap: 12px; align-items: flex-start;\">\n<div style=\"min-width: 38px; height: 44px; background: #ff451a; border-radius: 7px; color: #ffffff; font-size: 11px; font-weight: bold; display: flex; align-items: center; justify-content: center;\">PDF<\/div>\n<div>\n<h3 style=\"font-size: 14px; line-height: 1.25; color: #0b163f; margin: 0 0 4px; font-weight: bold;\">Accelerate customer experience outcomes with Genesys<\/h3>\n<p style=\"font-size: 12px; line-height: 1.35; color: #334; margin: 0 0 6px;\">Learn how Genesys Cloud AI helps automate, optimise and elevate customer experiences.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/media\/Accelerate-customer-experience-outcomes-with-Genesys-AI_EN.pdf\" rel=\"noopener noreferrer\" style=\"display: inline-block; font-size: 12px; color: #ff451a; font-weight: bold; text-decoration: none;\" target=\"_blank\">Download PDF<\/a>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"background: #ffffff; border-radius: 14px; padding: 14px; margin: 0 0 10px; box-shadow: 0 4px 14px rgba(11,22,63,0.08); border: 1px solid rgba(11,22,63,0.08); text-align: left; box-sizing: border-box;\">\n<div style=\"display: flex; gap: 12px; align-items: flex-start;\">\n<div style=\"min-width: 38px; height: 44px; background: #ff451a; border-radius: 7px; color: #ffffff; font-size: 11px; font-weight: bold; display: flex; align-items: center; justify-content: center;\">PDF<\/div>\n<div>\n<h3 style=\"font-size: 14px; line-height: 1.25; color: #0b163f; margin: 0 0 4px; font-weight: bold;\">Rule-Based Decisions Product Overview<\/h3>\n<p style=\"font-size: 12px; line-height: 1.35; color: #334; margin: 0 0 6px;\">See how centralized business rules help route customers to the right outcome faster.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/media\/Rule-Based-Decisions-Product-Overview-EN.pdf\" rel=\"noopener noreferrer\" style=\"display: inline-block; font-size: 12px; color: #ff451a; font-weight: bold; text-decoration: none;\" target=\"_blank\">Download PDF<\/a>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"background: #ffffff; border-radius: 14px; padding: 14px; margin: 0 0 10px; box-shadow: 0 4px 14px rgba(11,22,63,0.08); border: 1px solid rgba(11,22,63,0.08); text-align: left; box-sizing: border-box;\">\n<div style=\"display: flex; gap: 12px; align-items: flex-start;\">\n<div style=\"min-width: 38px; height: 44px; background: #ff451a; border-radius: 7px; color: #ffffff; font-size: 11px; font-weight: bold; display: flex; align-items: center; justify-content: center;\">PDF<\/div>\n<div>\n<h3 style=\"font-size: 14px; line-height: 1.25; color: #0b163f; margin: 0 0 4px; font-weight: bold;\">Genesys Cloud Copilot Product Overview<\/h3>\n<p style=\"font-size: 12px; line-height: 1.35; color: #334; margin: 0 0 6px;\">Discover how Copilot supports agents, supervisors, administrators and analysts with AI assistance.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-Copilot-product-overview.pdf\" rel=\"noopener noreferrer\" style=\"display: inline-block; font-size: 12px; color: #ff451a; font-weight: bold; text-decoration: none;\" target=\"_blank\">Download PDF<\/a>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"background: #ffffff; border-radius: 14px; padding: 14px; margin: 0 0 10px; box-shadow: 0 4px 14px rgba(11,22,63,0.08); border: 1px solid rgba(11,22,63,0.08); text-align: left; box-sizing: border-box;\">\n<div style=\"display: flex; gap: 12px; align-items: flex-start;\">\n<div style=\"min-width: 38px; height: 44px; background: #ff451a; border-radius: 7px; color: #ffffff; font-size: 11px; font-weight: bold; display: flex; align-items: center; justify-content: center;\">PDF<\/div>\n<div>\n<h3 style=\"font-size: 14px; line-height: 1.25; color: #0b163f; margin: 0 0 4px; font-weight: bold;\">Genesys Analytics and Reporting<\/h3>\n<p style=\"font-size: 12px; line-height: 1.35; color: #334; margin: 0 0 6px;\">Explore unified, AI-ready analytics for real-time visibility, reporting and action.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/media\/Product-Overview-Analytics-and-Reporting-.pdf\" rel=\"noopener noreferrer\" style=\"display: inline-block; font-size: 12px; color: #ff451a; font-weight: bold; text-decoration: none;\" target=\"_blank\">Download PDF<\/a>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"background: #ffffff; border-radius: 14px; padding: 14px; margin: 0 0 10px; box-shadow: 0 4px 14px rgba(11,22,63,0.08); border: 1px solid rgba(11,22,63,0.08); text-align: left; box-sizing: border-box;\">\n<div style=\"display: flex; gap: 12px; align-items: flex-start;\">\n<div style=\"min-width: 38px; height: 44px; background: #ff451a; border-radius: 7px; color: #ffffff; font-size: 11px; font-weight: bold; display: flex; align-items: center; justify-content: center;\">PDF<\/div>\n<div>\n<h3 style=\"font-size: 14px; line-height: 1.25; color: #0b163f; margin: 0 0 4px; font-weight: bold;\">Genesys Agentic Virtual Agent<\/h3>\n<p style=\"font-size: 12px; line-height: 1.35; color: #334; margin: 0 0 6px;\">Learn how agentic virtual agents move beyond scripted responses to autonomous resolution.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/media\/Agentic-Virtual-Agent.pdf\" rel=\"noopener noreferrer\" style=\"display: inline-block; font-size: 12px; color: #ff451a; font-weight: bold; text-decoration: none;\" target=\"_blank\">Download PDF<\/a>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"background: #ffffff; border-radius: 14px; padding: 14px; margin: 0; box-shadow: 0 4px 14px rgba(11,22,63,0.08); border: 1px solid rgba(11,22,63,0.08); text-align: left; box-sizing: border-box;\">\n<div style=\"display: flex; gap: 12px; align-items: flex-start;\">\n<div style=\"min-width: 38px; height: 44px; background: #ff451a; border-radius: 7px; color: #ffffff; font-size: 11px; font-weight: bold; display: flex; align-items: center; justify-content: center;\">PDF<\/div>\n<div>\n<h3 style=\"font-size: 14px; line-height: 1.25; color: #0b163f; margin: 0 0 4px; font-weight: bold;\">Genesys Cloud Knowledge Fabric<\/h3>\n<p style=\"font-size: 12px; line-height: 1.35; color: #334; margin: 0 0 6px;\">See how Knowledge Fabric turns static content into real-time, AI-ready answers.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-Knowledge-Fabric-2.pdf\" rel=\"noopener noreferrer\" style=\"display: inline-block; font-size: 12px; color: #ff451a; font-weight: bold; text-decoration: none;\" target=\"_blank\">Download PDF<\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n"},"additional_form_content":"","disable_content_section":true,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":535452,"content_video":""},"text_content":{"sub_title_h4":"Unlock Data-Driven Experience Orchestration","text_content":"<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p>Join us to explore how high-quality data is essential for AI-powered experience orchestration. 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