{"id":626544,"date":"2026-06-14T16:38:59","date_gmt":"2026-06-14T23:38:59","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=626544"},"modified":"2026-06-14T17:56:21","modified_gmt":"2026-06-15T00:56:21","slug":"workshop-day-nz","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/workshop-day-nz","title":{"rendered":"Workshop Day: New Zealand"},"content":{"rendered":"

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Workshop Day: New Zealand<\/h1>\n

Wellington \u2013 Tuesday, 21 July<\/p>\n

Auckland \u2013 Thursday, 23 July<\/p>\n

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Register Now<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”5\/12″][vc_column_text css=””]<\/p>\n

AI in Action: Building Agentic Experiences and Empowering Employees<\/strong><\/h2>\n

Join us for a dedicated day of hands-on learning and discussion as we explore how AI is reshaping both customer engagement and workforce performance.<\/p>\n

Build the Future of CX: Get Hands-On with Agentic Virtual Agents,<\/strong> you’ll gain practical experience designing and building Agentic Virtual Agents in Genesys Cloud. Guided by Genesys product experts, you’ll learn how large action models (LAMs) enable virtual agents to reason, take action, and autonomously resolve complex customer needs across systems and channels.<\/p>\n

The AI-Driven Employee: Shaping the Future of Contact Centre Performance,<\/strong> we’ll explore how AI is empowering agents and supervisors to work smarter, improve engagement, and drive better outcomes. Through interactive demonstrations, peer discussions, and insights into the future of Workforce Engagement Management, you’ll discover practical strategies for enhancing employee performance and reducing attrition.<\/p>\n

Together, these workshops provide a unique opportunity to explore the future of AI-powered customer and employee experiences and leave with actionable ideas you can apply in your organisation.<\/p>\n

Join us in Auckland or Wellington for an immersive experience.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″][vc_row_inner el_class=”bgc-lgray mx-0 rounded p-2″][vc_column_inner][vc_column_text css=””]<\/p>\n

What you\u2019ll learn: <\/strong>Get Hands-On with Agentic Virtual Agents<\/strong><\/h2>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=”list-block” css=””]How to design and build an Agentic Virtual Agent<\/strong> using Genesys Cloud AI Studio (no-code)[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=”list-block” css=””]How agentic AI moves from intent recognition to goal-driven, autonomous action<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=”list-block” css=””]Techniques to orchestrate workflows <\/strong>across systems, channels and customer journeys[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=”list-block” css=””]How to handle complex, off-script scenarios with dynamic reasoning and real-time adaptation<\/strong>[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]Best practices for governance, guardrails and safe deployment<\/strong> at scale[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=”bgc-lgray mx-0 rounded p-2″][vc_column_inner][vc_column_text css=””]<\/p>\n

What you\u2019ll learn:\u00a0<\/strong>The AI-Driven Employee<\/strong><\/h2>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=”list-block” css=””]How to design Engagement Orchestration workflows<\/b> that trigger AI-driven outcomes and automatically guide the right follow-up actions or notifications[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=”list-block” css=””]How to use AI Scoring to evaluate interactions consistently<\/b> and uncover insights that support better coaching, quality, and operational decisions[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=”list-block” css=””]How to engineer effective AI Scoring prompts<\/b> tailored to specific business goals, evaluation criteria, and customer interaction use cases[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=”list-block” css=””]Hands-on techniques to turn AI concepts into practical workflows <\/b>through guided exercises and real-world application scenarios[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]How to align on the WEM roadmap, strategy, and next steps<\/b> to deliver measurable workforce engagement outcomes[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=”enable” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”2\/3″ offset=”vc_col-sm-offset-2″][vc_column_text css=””]<\/p>\n

Join us in a city near you<\/h2>\n

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