{"id":626523,"date":"2026-05-23T10:18:41","date_gmt":"2026-05-23T17:18:41","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=626523"},"modified":"2026-05-23T10:19:41","modified_gmt":"2026-05-23T17:19:41","slug":"ccap-contact-islands-2026","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/ccap-contact-islands-2026","title":{"rendered":"CCAP Contact Islands 2026"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1158,"featured_media":564235,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-626523","events","type-events","status-publish","has-post-thumbnail","hentry"],"acf":{"event_type":"cxtour","event_status":"ontime","event_location":"Cebu, Philippines","event_venue_name":"Shangri-la Mactan","country":"Philippines","venue_map":{"address":"Shangri-La Mactan, Cebu, Punta Enga\u00f1o Road, Lapu-Lapu City, Cebu, Philippines","lat":10.3081301,"lng":124.0200301,"zoom":14,"place_id":"ChIJK3Gx-OGWqTMROX_qKq-4KGs","name":"Shangri-La Mactan, Cebu","street_name":"Punta Enga\u00f1o Road","street_name_short":"Punta Enga\u00f1o Rd","city":"Cebu","state":"Central Visayas","post_code":"6015","country":"Philippines","country_short":"PH"},"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"enable_external_utm":false,"add_to_global_events":false,"disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_header_bgc":"orange","event_header_title":"","event_description_title":"","event_description":"Explore how Genesys Cloud is redefining CCaaS with AI-powered experience orchestration. Access the resources to learn how organisations can deliver more personalised, efficient and proactive customer experiences through automation, real-time assistance and connected journeys.<br \/>\r\n<br \/>\r\n","disable_registration":false,"form_header_alignment":"center","form_header":"Download Booth Resources","form_button":"Download Now","is_external_registration":[],"form_field_settings":["form_prefill","form_pp","form_reach","nolazy"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"701Ht0000025UGHIA2","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Asset","ar_title":"default","ar_custom_title":"Accelerate the Future of CX with AI","ar_url":"default","ar_custom_url":"https:\/\/www.genesys.com\/media\/CX-Summit_Genesys_Accelerate_CX.pptx","custom_ty":"<style>\n  .genesys-resource-list a {\n    margin: 0 !important;\n    padding: 0 !important;\n  }\n  .genesys-resource-list p,\n  .genesys-resource-list h3 {\n    margin-top: 0 !important;\n  }\n<\/style>\n<div style=\"background:#f7f3ee; border-radius:18px; padding:22px 16px; box-sizing:border-box; font-family:Arial, sans-serif; text-align:center; max-width:100%;\">\n<h2 style=\"font-size:25px; line-height:1.2; color:#0b163f; font-weight:500; margin:0 0 8px;\">\n    Thank you for visiting us<br \/>\n  <\/h2>\n<p style=\"font-size:13px; line-height:1.45; color:#0b163f; margin:0 auto 12px; max-width:360px;\">\n    Download the brochures from the booth below and explore how Genesys helps organisations deliver AI-powered customer and employee experiences.\n  <\/p>\n<div style=\"width:44px; height:3px; background:#ff451a; margin:0 auto 18px; border-radius:999px;\"><\/div>\n<div class=\"genesys-resource-list\" style=\"display:flex; flex-direction:column; gap:10px; margin:0; padding:0;\">\n<p>    <a href=\"https:\/\/www.genesys.com\/media\/Accelerate-customer-experience-outcomes-with-Genesys-AI_EN.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; display:block; margin:0;\"><\/p>\n<div style=\"background:#ffffff; border-radius:14px; padding:14px; box-shadow:0 4px 14px rgba(11,22,63,0.08); border:1px solid rgba(11,22,63,0.08); text-align:left; box-sizing:border-box;\">\n<div style=\"display:flex; gap:12px; align-items:flex-start;\">\n<div style=\"min-width:38px; height:44px; background:#ff451a; border-radius:7px; color:#ffffff; font-size:11px; font-weight:700; display:flex; align-items:center; justify-content:center;\">PDF<\/div>\n<div>\n<h3 style=\"font-size:14px; line-height:1.25; color:#0b163f; margin:0 0 4px; font-weight:700;\">Accelerate customer experience outcomes with Genesys<\/h3>\n<p style=\"font-size:12px; line-height:1.35; color:#334; margin:0 0 6px;\">Learn how Genesys Cloud AI helps automate, optimise and elevate customer experiences.<\/p>\n<p>            <span style=\"font-size:12px; color:#ff451a; font-weight:700;\">Download PDF \u2192<\/span>\n          <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>    <\/a><\/p>\n<p>    <a href=\"https:\/\/www.genesys.com\/media\/Rule-Based-Decisions-Product-Overview-EN.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; display:block; margin:0;\"><\/p>\n<div style=\"background:#ffffff; border-radius:14px; padding:14px; box-shadow:0 4px 14px rgba(11,22,63,0.08); border:1px solid rgba(11,22,63,0.08); text-align:left; box-sizing:border-box;\">\n<div style=\"display:flex; gap:12px; align-items:flex-start;\">\n<div style=\"min-width:38px; height:44px; background:#ff451a; border-radius:7px; color:#ffffff; font-size:11px; font-weight:700; display:flex; align-items:center; justify-content:center;\">PDF<\/div>\n<div>\n<h3 style=\"font-size:14px; line-height:1.25; color:#0b163f; margin:0 0 4px; font-weight:700;\">Rule-Based Decisions Product Overview<\/h3>\n<p style=\"font-size:12px; line-height:1.35; color:#334; margin:0 0 6px;\">See how centralized business rules help route customers to the right outcome faster.<\/p>\n<p>            <span style=\"font-size:12px; color:#ff451a; font-weight:700;\">Download PDF \u2192<\/span>\n          <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>    <\/a><\/p>\n<p>    <a href=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-Copilot-product-overview.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; display:block; margin:0;\"><\/p>\n<div style=\"background:#ffffff; border-radius:14px; padding:14px; box-shadow:0 4px 14px rgba(11,22,63,0.08); border:1px solid rgba(11,22,63,0.08); text-align:left; box-sizing:border-box;\">\n<div style=\"display:flex; gap:12px; align-items:flex-start;\">\n<div style=\"min-width:38px; height:44px; background:#ff451a; border-radius:7px; color:#ffffff; font-size:11px; font-weight:700; display:flex; align-items:center; justify-content:center;\">PDF<\/div>\n<div>\n<h3 style=\"font-size:14px; line-height:1.25; color:#0b163f; margin:0 0 4px; font-weight:700;\">Genesys Cloud Copilot Product Overview<\/h3>\n<p style=\"font-size:12px; line-height:1.35; color:#334; margin:0 0 6px;\">Discover how Copilot supports agents, supervisors, administrators and analysts with AI assistance.<\/p>\n<p>            <span style=\"font-size:12px; color:#ff451a; font-weight:700;\">Download PDF \u2192<\/span>\n          <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>    <\/a><\/p>\n<p>    <a href=\"https:\/\/www.genesys.com\/media\/Product-Overview-Analytics-and-Reporting-.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; display:block; margin:0;\"><\/p>\n<div style=\"background:#ffffff; border-radius:14px; padding:14px; box-shadow:0 4px 14px rgba(11,22,63,0.08); border:1px solid rgba(11,22,63,0.08); text-align:left; box-sizing:border-box;\">\n<div style=\"display:flex; gap:12px; align-items:flex-start;\">\n<div style=\"min-width:38px; height:44px; background:#ff451a; border-radius:7px; color:#ffffff; font-size:11px; font-weight:700; display:flex; align-items:center; justify-content:center;\">PDF<\/div>\n<div>\n<h3 style=\"font-size:14px; line-height:1.25; color:#0b163f; margin:0 0 4px; font-weight:700;\">Genesys Analytics and Reporting<\/h3>\n<p style=\"font-size:12px; line-height:1.35; color:#334; margin:0 0 6px;\">Explore unified, AI-ready analytics for real-time visibility, reporting and action.<\/p>\n<p>            <span style=\"font-size:12px; color:#ff451a; font-weight:700;\">Download PDF \u2192<\/span>\n          <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>    <\/a><\/p>\n<p>    <a href=\"https:\/\/www.genesys.com\/media\/Agentic-Virtual-Agent.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; display:block; margin:0;\"><\/p>\n<div style=\"background:#ffffff; border-radius:14px; padding:14px; box-shadow:0 4px 14px rgba(11,22,63,0.08); border:1px solid rgba(11,22,63,0.08); text-align:left; box-sizing:border-box;\">\n<div style=\"display:flex; gap:12px; align-items:flex-start;\">\n<div style=\"min-width:38px; height:44px; background:#ff451a; border-radius:7px; color:#ffffff; font-size:11px; font-weight:700; display:flex; align-items:center; justify-content:center;\">PDF<\/div>\n<div>\n<h3 style=\"font-size:14px; line-height:1.25; color:#0b163f; margin:0 0 4px; font-weight:700;\">Genesys Agentic Virtual Agent<\/h3>\n<p style=\"font-size:12px; line-height:1.35; color:#334; margin:0 0 6px;\">Learn how agentic virtual agents move beyond scripted responses to autonomous resolution.<\/p>\n<p>            <span style=\"font-size:12px; color:#ff451a; font-weight:700;\">Download PDF \u2192<\/span>\n          <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>    <\/a><\/p>\n<p>    <a href=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-Knowledge-Fabric-2.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration:none; 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