{"id":624633,"date":"2026-05-05T16:49:58","date_gmt":"2026-05-05T23:49:58","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=624633"},"modified":"2026-05-07T00:05:31","modified_gmt":"2026-05-07T07:05:31","slug":"executive-leadership-forum-2026","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/executive-leadership-forum-2026","title":{"rendered":"Executive Forum 2026"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;form&#8221; css=&#8221;.vc_custom_1778051596695{background-image: url(https:\/\/www.genesys.com\/media\/resized_1360x600.png?id=624812) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"mb-2\">Genesys Executive Leadership Forum<\/h1>\n<h2 class=\"text-20\">Raffles Udaipur | 24 &#8211; 26 June 2026<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht0000025U4ZIAU\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/624633\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"events\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/624633\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"624633\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Job Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Center Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations \/ Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Job Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Register Now\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Register Now\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you p-2 p-lg-3 bgc-glass rounded-lg&#8221;]<\/p>\n<p class=\"h4\">Thank you for registering!<\/p>\n<p data-start=\"340\" data-end=\"509\">Your participation for the <strong data-start=\"366\" data-end=\"415\">Genesys Executive Leadership Forum in Udaipur<\/strong> is confirmed. We look forward to welcoming you to this exclusive gathering of senior leaders.<\/p>\n<p>Meanwhile if you have any questions please reach out to <a href=\"mailto:aastha.gupta@genesys.com\">aastha.gupta@genesys.com<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>You are invited to an exclusive leadership gathering<\/h2>\n<p>The Genesys Executive Leadership Forum is an exclusive, invitation-only gathering of senior thought leaders focused on translating AI ambition into real business impact. Hosted in the timeless setting of City of Lakes &#8211; Udaipur, the forum is designed as a private, closed-door experience that brings together a highly curated group of executives for candid, peer-led conversations. We are also delighted to extend the experience to accompanying spouses, with a thoughtfully curated set of activities, along with the opportunity to for select networking dinners.<\/p>\n<p data-start=\"421\" data-end=\"593\">As organisations move from AI ambition to real-world execution, the conversations here are focused on what truly matters \u2014 turning strategy into measurable business impact.<\/p>\n<p data-start=\"609\" data-end=\"662\" data-is-last-node=\"\" data-is-only-node=\"\">Leaders will engage in focused discussions on shared priorities \u2014 from AI use case prioritisation to advancing orchestration maturity \u2014 while gaining direct perspective on Genesys strategy and roadmap, and how these translate into tangible outcomes across customer experience and business performance.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">Why attend?<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h5\">Connect with Genesys leadership<\/p>\n<p>Get direct access to Genesys strategy, roadmap, and product direction[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h5\">Expert perspectives on emerging industry trends<\/p>\n<p>A new lens on the latest industry trends, grounded in independent insights.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h5\">Roundtables discussion on what matters most<\/p>\n<p>Focused conversations on orchestration maturity, AI and business impact.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h5\">Candid peer-to-peer engagement<\/p>\n<p>Gain perspective from peers who have recently transformed their CX orchestration.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h5\">Curated executive experience<\/p>\n<p>From exclusive dinners to thoughtful gifting, every detail is designed to make this experience exceptional with you and your spouse.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">We look forward to hosting you for an experience designed to inspire and connect<\/h2>\n<p>[\/vc_column_text]<style type='text\/css'>\r li.vc_tta-tab a { border-color: rgba(13, 22, 48, 0.2) !important; border-radius: 1rem !important; min-width: 120px; } .vc_tta-tabs-container { margin-bottom: 3rem !important; } li.vc_tta-tab a:hover { border-color: #455073 !important; background: #F1EFEA !important; } li.vc_tta-tab.vc_active a { border: 0 !important; background: #F1EFEA !important; } @media only screen and (max-width: 767px) { .vc_tta-panel-title > a{ align-items: center; color: #0D1630 !important; text-align: left; } .vc_tta-panel.vc_active .vc_tta-panel-heading { border: 0 !important; background: #F1EFEA !important; } .vc_tta-panel .vc_tta-panel-heading { border-radius: 1rem !important; } .vc_tta-panel .vc_tta-panel-heading:hover { border-color: #455073 !important; background: #F1EFEA !important; } .vc_tta-panel-title > a .vc_tta-controls-icon { color: #0D1630 !important; } .vc_tta-panel-title > a .vc_tta-controls-icon:after, .vc_tta-panel-title > a .vc_tta-controls-icon:before { border-color: #0D1630 !important; } .vc_tta-panel-title > a .vc_tta-title-text-container { margin-left: 1rem; } .vc_tta-panel-title > a .vc_tta-sub-title-text { margin-left: 0 !important; } }\r <\/style>[\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tabs shape=&#8221;round&#8221; color=&#8221;white&#8221; spacing=&#8221;20&#8243; alignment=&#8221;center&#8221; active_section=&#8221;1&#8243; no_fill_content_area=&#8221;true&#8221;][vc_tta_section title=&#8221;Day 1&#8243; tab_id=&#8221;1745471266403-405b2ffe-83f6&#8243; sub_title=&#8221;Wednesday, 24 June 2026&#8243;][vc_row_inner el_class=&#8221;form-card bgc-lgray&#8221; css=&#8221;.vc_custom_1776347163835{margin-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;.vc_custom_1777983976863{margin-bottom: 45px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Agenda<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;][\/vc_column_text]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-06-24\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Wednesday, 24 June 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title\" data-time=\"1778155200\" data-start-time=\"12:00 PM\" data-end-time=\"06:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:00 PM &ndash; 06:00 PM<\/p><h3 class=\"agenda-title title\">Guest Arrival<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778158800\" data-start-time=\"01:00 PM\" data-end-time=\"03:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">01:00 PM &ndash; 03:00 PM<\/p><h3 class=\"agenda-title title\">Lunch and Networking<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778166000\" data-start-time=\"03:00 PM\" data-end-time=\"04:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">03:00 PM &ndash; 04:00 PM<\/p><h3 class=\"agenda-title title\">Leisure Time<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778169600\" data-start-time=\"04:00 PM\" data-end-time=\"06:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:00 PM &ndash; 06:30 PM<\/p><h3 class=\"agenda-title title\">Leadership Masterclass and Hi-Tea<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778178600\" data-start-time=\"06:30 PM\" data-end-time=\"07:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:30 PM<\/p><h3 class=\"agenda-title title\">Leisure Time<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778182200\" data-start-time=\"07:30 PM\" data-end-time=\"10:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:30 PM &ndash; 10:30 PM<\/p><h3 class=\"agenda-title title\">Welcome Reception<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-start=\"117\" data-end=\"444\">An evening thoughtfully curated to reflect the spirit of Udaipur. Enjoy a specially curated dining experience complemented by authentic Rajasthani performances, bringing the richness of local heritage to life.<\/p>\n<p data-start=\"446\" data-end=\"563\">To fully embrace the setting, we recommend Indian attire, adding to the elegance and authenticity of the evening.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1777983033152{margin-top: 80px !important;margin-bottom: 40px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1776671081754{margin-bottom: 50px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Delhi Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Raja_8731-copy-scaled-e1618589573127.jpg\" alt=\"Raja Lakshmipathy\" ><\/div><div class=\"details\"><p class=\"name h5\">Raja Lakshmipathy<\/p><p class=\"info\">Vice President and Managing Director, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/ChatGPT-Image-Apr-24-2026-02_25_00-PM.png\" alt=\"Abhinav Bindra\" ><\/div><div class=\"details\"><p class=\"name h5\">Abhinav Bindra<\/p><p class=\"info\">India's First Olympic Gold Medalist<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2024-09-05-at-7.19.47-PM.jpeg\" alt=\"Aditya Garg\" ><\/div><div class=\"details\"><p class=\"name h5\">Aditya Garg<\/p><p class=\"info\">Head of Solutions Consulting, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Deepak-Wadhawan.png\" alt=\"Deepak Wadhawan\" ><\/div><div class=\"details\"><p class=\"name h5\">Deepak Wadhawan<\/p><p class=\"info\">SVP, India Delivery &amp; Operations, Concentrix<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Sidharth-Mukherjee.jpg\" alt=\"Sidharth Mukherjee\" ><\/div><div class=\"details\"><p class=\"name h5\">Sidharth Mukherjee<\/p><p class=\"info\">GM &amp; Global Practice Head, Digital Workplace Services, CISS, Wipro<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/amitv-headshot.jpeg\" alt=\"Amit Vishwakarma\" ><\/div><div class=\"details\"><p class=\"name h5\">Amit Vishwakarma<\/p><p class=\"info\">Principal Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Headshot_Sunil.jpeg\" alt=\"Sunil Patil\" ><\/div><div class=\"details\"><p class=\"name h5\">Sunil Patil<\/p><p class=\"info\">Senior Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Yogesh-1.png\" alt=\"Yogesh Varma\" ><\/div><div class=\"details\"><p class=\"name h5\">Yogesh Varma<\/p><p class=\"info\">Senior Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Siddartha.jpeg\" alt=\"Siddhartha Kaul\" ><\/div><div class=\"details\"><p class=\"name h5\">Siddhartha Kaul<\/p><p class=\"info\">Account Director \u2013 Strategic Accounts, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Ajay-Natarajan.jpg\" alt=\"Ajay Natarajan\" ><\/div><div class=\"details\"><p class=\"name h5\">Ajay Natarajan<\/p><p class=\"info\">Head BPO Vertical, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Raghav-Kumaria.jpeg\" alt=\"Raghav Kumaria\" ><\/div><div class=\"details\"><p class=\"name h5\">Raghav Kumaria<\/p><p class=\"info\">Head of Technology &amp; CX Transformation, AIonOS<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2024-09-11-at-10.21.11-PM.jpeg\" alt=\"Shrish Trivedi\" ><\/div><div class=\"details\"><p class=\"name h5\">Shrish Trivedi<\/p><p class=\"info\">Director - Post Sales Product, MakeMyTrip<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Vikram-Singh_-Air-India.jpeg\" alt=\"Vikram Singh\" ><\/div><div class=\"details\"><p class=\"name h5\">Vikram Singh<\/p><p class=\"info\">CRM Head, Air India<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Day 2&#8243; tab_id=&#8221;1745471268384-19787b73-87d6&#8243; sub_title=&#8221;Thursday, 25 June 2026&#8243;][vc_row_inner el_class=&#8221;form-card bgc-lgray&#8221; css=&#8221;.vc_custom_1776348761931{margin-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"agenda-group-title title text-center\" style=\"text-align: center;\">Agenda<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;][\/vc_column_text]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-06-25\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Thursday, 25 June 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title\" data-time=\"1778135400\" data-start-time=\"06:30 AM\" data-end-time=\"07:30 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 AM &ndash; 07:30 AM<\/p><h3 class=\"agenda-title title\">Guided Yoga Session<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778139000\" data-start-time=\"07:30 AM\" data-end-time=\"09:00 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:30 AM &ndash; 09:00 AM<\/p><h3 class=\"agenda-title title\">Morning Networking Breakfast<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778144400\" data-start-time=\"09:00 AM\" data-end-time=\"09:30 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:00 AM &ndash; 09:30 AM<\/p><h3 class=\"agenda-title title\">Boat Ride to Meeting Venue<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778146200\" data-start-time=\"09:30 AM\" data-end-time=\"10:00 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:30 AM &ndash; 10:00 AM<\/p><h3 class=\"agenda-title title\">Welcome: Global CX Insights &amp; Experience Orchestration Vision<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em><strong>Albert Nel, Senior Vice President, APAC, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778148000\" data-start-time=\"10:00 AM\" data-end-time=\"10:45 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:00 AM &ndash; 10:45 AM<\/p><h3 class=\"agenda-title title\">Analyst Perspective: What\u2019s Shaping the Future of AI &amp; CX<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778150700\" data-start-time=\"10:45 AM\" data-end-time=\"11:25 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:45 AM &ndash; 11:25 AM<\/p><h3 class=\"agenda-title title\">The Future of Genesys AI: Roadmap and Strategic Differentiators<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778153100\" data-start-time=\"11:25 AM\" data-end-time=\"11:40 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:25 AM &ndash; 11:40 AM<\/p><h3 class=\"agenda-title title\">Networking Break - Connect and Refresh<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778154000\" data-start-time=\"11:40 AM\" data-end-time=\"12:10 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:40 AM &ndash; 12:10 PM<\/p><h3 class=\"agenda-title title\">Genesys Cloud: Security, Privacy &amp; Compliance<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778155800\" data-start-time=\"12:10 PM\" data-end-time=\"12:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:10 PM &ndash; 12:30 PM<\/p><h3 class=\"agenda-title title\">Genesys Product Engineering Strategy &amp; Vision<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778157000\" data-start-time=\"12:30 PM\" data-end-time=\"01:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:30 PM &ndash; 01:30 PM<\/p><h3 class=\"agenda-title title\">Lunch Break<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778160600\" data-start-time=\"01:30 PM\" data-end-time=\"01:50 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">01:30 PM &ndash; 01:50 PM<\/p><h3 class=\"agenda-title title\">Understanding AWS: The Platform Behind Genesys Cloud<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778161800\" data-start-time=\"01:50 PM\" data-end-time=\"02:20 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">01:50 PM &ndash; 02:20 PM<\/p><h3 class=\"agenda-title title\">Demo: Putting Orchestration Vision into Live Action<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em><strong><i>Aditya Garg, Head of Solutions Consulting, India, Genesys\u00a0<\/i><\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778163600\" data-start-time=\"02:20 PM\" data-end-time=\"03:20 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">02:20 PM &ndash; 03:20 PM<\/p><h3 class=\"agenda-title title\">Executive Think Tank: Shaping What\u2019s Next<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778167200\" data-start-time=\"03:20 PM\" data-end-time=\"03:50 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">03:20 PM &ndash; 03:50 PM<\/p><h3 class=\"agenda-title title\">Executive Leadership Unfiltered: Ask Genesys Anything<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em><strong>Albert Nel, Senior Vice President, APAC, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Raja Lakshmipathy, Vice President and Managing Director, India, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778169000\" data-start-time=\"03:50 PM\" data-end-time=\"04:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">03:50 PM &ndash; 04:00 PM<\/p><h3 class=\"agenda-title title\">Closing Remarks<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em><strong>Raja Lakshmipathy, Vice President and Managing Director, India, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778169600\" data-start-time=\"04:00 PM\" data-end-time=\"06:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:00 PM &ndash; 06:00 PM<\/p><h3 class=\"agenda-title title\">An Engaging, Activity-led Experience<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778176800\" data-start-time=\"06:00 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:00 PM &ndash; 07:00 PM<\/p><h3 class=\"agenda-title title\">Leisure Time<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778180400\" data-start-time=\"07:00 PM\" data-end-time=\"07:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:00 PM &ndash; 07:30 PM<\/p><h3 class=\"agenda-title title\">Travel to Dinner Venue<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778182200\" data-start-time=\"07:30 PM\" data-end-time=\"10:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:30 PM &ndash; 10:00 PM<\/p><h3 class=\"agenda-title title\">Networking Dinner<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>An evening by the lake, where conversation flows as effortlessly as the setting. This curated dinner experience brings together fine cuisine, a stunning waterfront backdrop, and unforgettable evening in Udaipur.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Laxmi.png\" alt=\"Laxmi Gollapudi\" ><\/div><div class=\"details\"><p class=\"name h5\">Laxmi Gollapudi<\/p><p class=\"info\">Portfolio Head \u2013 Business Transformation, Infosys BPM Limited<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Martin-P.png\" alt=\"Martin P.\" ><\/div><div class=\"details\"><p class=\"name h5\">Martin P.<\/p><p class=\"info\">Chief Operating Officer, Ujjivan Small Finance Bank<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Vijay.jpeg\" alt=\"Vijay Sharma\" ><\/div><div class=\"details\"><p class=\"name h5\">Vijay Sharma<\/p><p class=\"info\">Chief Information Officer, Tata Play<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Pallavi-scaled.jpeg\" alt=\"Pallavi Salunke\" ><\/div><div class=\"details\"><p class=\"name h5\">Pallavi Salunke<\/p><p class=\"info\">Principal Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Yogesh-1.png\" alt=\"Yogesh Varma\" ><\/div><div class=\"details\"><p class=\"name h5\">Yogesh Varma<\/p><p class=\"info\">Senior Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Susheel-_HeadShot.png\" alt=\"Susheel Menon\" ><\/div><div class=\"details\"><p class=\"name h5\">Susheel Menon<\/p><p class=\"info\">Senior Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Sian-Jenkins.jpg\" alt=\"Sian Jenkins\" ><\/div><div class=\"details\"><p class=\"name h5\">Sian Jenkins<\/p><p class=\"info\">Marketing Director, India and ANZ, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Laxmi.png\" alt=\"Laxmi Gollapudi\" ><\/div><div class=\"details\"><p class=\"name h5\">Laxmi Gollapudi<\/p><p class=\"info\">Portfolio Head \u2013 Business Transformation, Infosys BPM Limited<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Martin-P.png\" alt=\"Martin P.\" ><\/div><div class=\"details\"><p class=\"name h5\">Martin P.<\/p><p class=\"info\">Chief Operating Officer, Ujjivan Small Finance Bank<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Vijay.jpeg\" alt=\"Vijay Sharma\" ><\/div><div class=\"details\"><p class=\"name h5\">Vijay Sharma<\/p><p class=\"info\">Chief Information Officer, Tata Play<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Ajay-Natarajan.jpg\" alt=\"Ajay Natarajan\" ><\/div><div class=\"details\"><p class=\"name h5\">Ajay Natarajan<\/p><p class=\"info\">Head BPO Vertical, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/d5fbdd0e-7f48-41ef-a8a7-dd942a219b0f.jpg\" alt=\"Vinod Jayakumar\" ><\/div><div class=\"details\"><p class=\"name h5\">Vinod Jayakumar<\/p><p class=\"info\">Head of Engineering, Credit Saison, India<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Day 3&#8243; tab_id=&#8221;1745471270829-7b46db0d-061e&#8221; sub_title=&#8221;Friday, 26 June 2026&#8243;][vc_row_inner el_class=&#8221;form-card bgc-lgray&#8221; css=&#8221;.vc_custom_1776350677742{margin-bottom: 50px !important;}&#8221;][vc_column_inner width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Agenda<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;][\/vc_column_text]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-06-26\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Friday, 26 June 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title\" data-time=\"1778139000\" data-start-time=\"07:30 AM\" data-end-time=\"10:00 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:30 AM &ndash; 10:00 AM<\/p><h3 class=\"agenda-title title\">Breakfast<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778140800\" data-start-time=\"08:00 AM\" data-end-time=\"02:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:00 AM &ndash; 02:00 PM<\/p><h3 class=\"agenda-title title\">Departure<\/h3><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1778001380061{margin-top: 80px !important;margin-bottom: 40px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Mumbai Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Raja_8731-copy-scaled-e1618589573127.jpg\" alt=\"Raja Lakshmipathy\" ><\/div><div class=\"details\"><p class=\"name h5\">Raja Lakshmipathy<\/p><p class=\"info\">Vice President and Managing Director, India and SAARC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/ChatGPT-Image-Apr-24-2026-02_27_29-PM.png\" alt=\"Harsha Bhogle\" ><\/div><div class=\"details\"><p class=\"name h5\">Harsha Bhogle<\/p><p class=\"info\">Cricket Commentator and Sports Journalist<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2024-09-05-at-7.19.47-PM.jpeg\" alt=\"Aditya Garg\" ><\/div><div class=\"details\"><p class=\"name h5\">Aditya Garg<\/p><p class=\"info\">Head of Solutions Consulting, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Jarryd-scaled-e1760491118251.png\" alt=\"Jarryd Tuyau\" ><\/div><div class=\"details\"><p class=\"name h5\">Jarryd Tuyau<\/p><p class=\"info\">AI Lead Architect - APAC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/amitv-headshot.jpeg\" alt=\"Amit Vishwakarma\" ><\/div><div class=\"details\"><p class=\"name h5\">Amit Vishwakarma<\/p><p class=\"info\">Principal Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Pallavi-scaled.jpeg\" alt=\"Pallavi Salunke\" ><\/div><div class=\"details\"><p class=\"name h5\">Pallavi Salunke<\/p><p class=\"info\">Principal Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Headshot_Sunil-1.jpeg\" alt=\"Sunil Patil\" ><\/div><div class=\"details\"><p class=\"name h5\">Sunil Patil<\/p><p class=\"info\">Senior Solution Consultant, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2025-04-21-at-2.12.39\u202fPM.png\" alt=\"Preethi Nair\" ><\/div><div class=\"details\"><p class=\"name h5\">Preethi Nair<\/p><p class=\"info\">Corporate Vice President \u2013 Customer Experience, Credit Saison India<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Sian-Jenkins.jpg\" alt=\"Sian Jenkins\" ><\/div><div class=\"details\"><p class=\"name h5\">Sian Jenkins<\/p><p class=\"info\">Marketing Director, India and ANZ, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-17-at-4.49.23-PM.jpeg\" alt=\"Nitish Purohit\" ><\/div><div class=\"details\"><p class=\"name h5\">Nitish Purohit<\/p><p class=\"info\">Sr. Advisory Solution Consultant, ServiceNow<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Ajay-Natarajan.jpg\" alt=\"Ajay Natarajan\" ><\/div><div class=\"details\"><p class=\"name h5\">Ajay Natarajan<\/p><p class=\"info\">Head BPO Vertical, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Raghav.jpeg\" alt=\"Raghav Kumaria\" ><\/div><div class=\"details\"><p class=\"name h5\">Raghav Kumaria<\/p><p class=\"info\">Head of Technology &amp; CX Transformation, AIonOS<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/IMG_2755.jpg\" alt=\"Shankar Shukla,\" ><\/div><div class=\"details\"><p class=\"name h5\">Shankar Shukla,<\/p><p class=\"info\">VP, Head IT Infra Network and Technology, Kotak Mahindra Bank<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Murali_Mumbai.jpg\" alt=\"Murali Kondur\" ><\/div><div class=\"details\"><p class=\"name h5\">Murali Kondur<\/p><p class=\"info\">ECBO - Digital Service Desk \u2013 Practice Head, Tata Consultancy Services<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221; el_class=&#8221;form-card bgc-lgray&#8221; css=&#8221;.vc_custom_1776419696701{margin-bottom: 50px !important;}&#8221;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10&#8243;]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-title-group-container\"><h2 class=\"agenda-group-title title text-center\">Breakout Sessions<\/h2><\/div><div class=\"agenda-dates\" data-opened=\"2\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track a\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track A<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1778176500\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><h3 class=\"agenda-title title\">Connected Intelligence: Rewiring CX with Smart Orchestration that Transforms your Contact Centre Operations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Today\u2019s contact centres are stitched together with legacy systems that don\u2019t talk\u2014and agents who pay the price. Join Tata Communications, a multiple award-winning Genesys partner, as we explore how our AI-powered orchestration engine can connect across your legacy and incumbent platforms into a self-learning, insight-rich ecosystem that drives agent productivity, eliminates CX silos, and delivers the outcomes modern customers demand.<\/p>\n<p>Breakout Room &#8211; Pompapour Salon, Sofitel MG Road<\/p>\n<p><em><strong>Sachin Bharadwaj, Head of CCaaS Business, India &amp; Middle East, Tata Communications<\/strong><\/em><\/p>\n<p><em><strong>Karthik Raja Sivacoumar, Associate Director &#8211; Customer Interaction Suite, Tata Communications<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/PAB_Sachin-TCL.png\" width=\"64\" height=\"64\" alt=\"Pab sachin (tcl)\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Sachin Bharadwaj<\/p><p class=\"speaker-company mb-0\">Head of CCaaS Business, India & Middle East, Tata Communications<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-06-at-2.39.21-PM.jpeg\" width=\"64\" height=\"64\" alt=\"Whatsapp image 2025 06 06 at 2.39.21 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthik Raja Sivacoumar<\/p><p class=\"speaker-company mb-0\">Associate Director - Customer Interaction Suite, Tata Communications<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1778176500\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Level up Your Customer and Employee Experience with Genesys\u2019 Proven Experience Orchestration Framework<\/h3>\n<p>In this interactive session, we\u2019ll explore how organizations already on the Genesys journey are scaling their CX and EX impact using digital, AI, self-service, and workforce tools. Share your current challenges, hear success stories, and learn how CX Advisors, Professional Services, and TAMs help you continuously drive value. We\u2019ll also introduce opportunities to elevate your voice through the Genesys Advocacy Program.<\/p>\n<p>Hall Name &#8211; Petite Salon Matisse, Sofitel BKC<\/p>\n<p><em><strong>Shanker Bharadwaj Ramaiyah, Sr. Manager \u2013 Customer Success Management, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Jayaraman Krishnamurthy, Sr. Technical Account Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Shanker_Headshot.jpg\" width=\"64\" height=\"64\" alt=\"Shanker headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Shanker Bharadwaj Ramaiyah<\/p><p class=\"speaker-company mb-0\">Sr. Manager \u2013 Customer Success Management, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Jay_TAM_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Jay tam headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Jayaraman Krishnamurthy<\/p><p class=\"speaker-company mb-0\">Sr. Technical Account Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/IMG_20220417_2021372_Original.jpeg\" width=\"64\" height=\"64\" alt=\"Img 20220417 202137~2 original\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Rachana Singh<\/p><p class=\"speaker-company mb-0\">Customer Advocacy Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1778176500\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Rise of Agentic AI: A CX Game Changer<\/h3>\n<p>AI (Artificial Intelligence) is not just responding\u2014it\u2019s started thinking, planning, and acting?<\/p>\n<p>In this breakout session, Anil Joglekar unpacks the seismic shift to Agentic AI, the next frontier in CX evolution. Unlike traditional or even generative AI, Agentic AI enables autonomous, multi-step customer interactions that feel natural, proactive, and deeply personalised.<\/p>\n<p>Key Takeaways:<\/p>\n<ul>\n<li>Why Gen AI is not enough\u2014and what Agentic AI brings to the table<\/li>\n<li>Core concepts: autonomy, memory, and orchestration in action<\/li>\n<li>Use cases across Retail, BFSI, Healthcare, and Telecom<\/li>\n<li>How you can start building Agentic CX right now<\/li>\n<\/ul>\n<p>If you\u2019re still building with Gen AI, you\u2019re already behind.<\/p>\n<p>Hall Name &#8211; Grand Salon, Sofitel BKC<\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track b\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track B<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1778178600\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><h3 class=\"agenda-title title\">Connected Intelligence: Rewiring CX with Smart Orchestration that Transforms your Contact Centre Operations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Today\u2019s contact centres are stitched together with legacy systems that don\u2019t talk\u2014and agents who pay the price. Join Tata Communications, a multiple award-winning Genesys partner, as we explore how our AI-powered orchestration engine can connect across your legacy and incumbent platforms into a self-learning, insight-rich ecosystem that drives agent productivity, eliminates CX silos, and delivers the outcomes modern customers demand.<\/p>\n<p>Breakout Room &#8211; Pompapour Salon, Sofitel MG Road<\/p>\n<p><em><strong>Sachin Bharadwaj, Head of CCaaS Business, India &amp; Middle East, Tata Communications<\/strong><\/em><\/p>\n<p><em><strong>Karthik Raja Sivacoumar, Associate Director &#8211; Customer Interaction Suite, Tata Communications<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/PAB_Sachin-TCL.png\" width=\"64\" height=\"64\" alt=\"Pab sachin (tcl)\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Sachin Bharadwaj<\/p><p class=\"speaker-company mb-0\">Head of CCaaS Business, India & Middle East, Tata Communications<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-06-at-2.39.21-PM.jpeg\" width=\"64\" height=\"64\" alt=\"Whatsapp image 2025 06 06 at 2.39.21 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthik Raja Sivacoumar<\/p><p class=\"speaker-company mb-0\">Associate Director - Customer Interaction Suite, Tata Communications<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1778178600\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Level up Your Customer and Employee Experience with Genesys\u2019 Proven Experience Orchestration Framework<\/h3>\n<p>In this interactive session, we\u2019ll explore how organizations already on the Genesys journey are scaling their CX and EX impact using digital, AI, self-service, and workforce tools. Share your current challenges, hear success stories, and learn how CX Advisors, Professional Services, and TAMs help you continuously drive value. We\u2019ll also introduce opportunities to elevate your voice through the Genesys Advocacy Program.<\/p>\n<p>Hall Name &#8211; Petite Salon Matisse, Sofitel BKC<\/p>\n<p><em><strong>Shanker Bharadwaj Ramaiyah, Sr. Manager \u2013 Customer Success Management, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Jayaraman Krishnamurthy, Sr. Technical Account Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Shanker_Headshot.jpg\" width=\"64\" height=\"64\" alt=\"Shanker headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Shanker Bharadwaj Ramaiyah<\/p><p class=\"speaker-company mb-0\">Sr. Manager \u2013 Customer Success Management, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Jay_TAM_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Jay tam headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Jayaraman Krishnamurthy<\/p><p class=\"speaker-company mb-0\">Sr. Technical Account Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/IMG_20220417_2021372_Original.jpeg\" width=\"64\" height=\"64\" alt=\"Img 20220417 202137~2 original\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Rachana Singh<\/p><p class=\"speaker-company mb-0\">Customer Advocacy Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1778178600\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Rise of Agentic AI: A CX Game Changer<\/h3>\n<p>AI (Artificial Intelligence) is not just responding\u2014it\u2019s started thinking, planning, and acting?<\/p>\n<p>In this breakout session, Anil Joglekar unpacks the seismic shift to Agentic AI, the next frontier in CX evolution. Unlike traditional or even generative AI, Agentic AI enables autonomous, multi-step customer interactions that feel natural, proactive, and deeply personalised.<\/p>\n<p>Key Takeaways:<\/p>\n<ul>\n<li>Why Gen AI is not enough\u2014and what Agentic AI brings to the table<\/li>\n<li>Core concepts: autonomy, memory, and orchestration in action<\/li>\n<li>Use cases across Retail, BFSI, Healthcare, and Telecom<\/li>\n<li>How you can start building Agentic CX right now<\/li>\n<\/ul>\n<p>If you\u2019re still building with Gen AI, you\u2019re already behind.<\/p>\n<p>Hall Name &#8211; Grand Salon, Sofitel BKC<\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1778001592106{margin-top: 80px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Sponsors<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1776350402993{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic and Booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_logo_grid=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1778001604039{margin-bottom: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;573318&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/csinfocomm.com\/&#8221; si_max_width=&#8221;200px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1776419727198{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_logo_grid=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1778001615035{margin-bottom: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;534559&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/www.tatacommunications.com\/solutions\/unified-communications\/contact-centre-as-a-service\/genesys-cloud-cx\/&#8221; si_max_width=&#8221;200px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1776350419242{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Engagement Zone<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_logo_grid=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1778001627022{margin-bottom: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;534555&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/www.audiocodes.com\/solutions-products\/solutions\/contact-center-innovation&#8221; si_max_width=&#8221;200px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1776350432019{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_logo_grid=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1778001636422{margin-bottom: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;573958&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/successkpi.com\/&#8221; si_max_width=&#8221;200px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;622612&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/www.enterprisebot.ai\/&#8221; si_max_width=&#8221;200px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;623000&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/www.consiliumsoftware.com\/&#8221; si_max_width=&#8221;200px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;623502&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/softphone.ai\/&#8221; si_max_width=&#8221;200px&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1776420166133{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Sponsor Category<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_logo_grid=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1776420173764{margin-bottom: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;573958&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/successkpi.com\/&#8221; si_max_width=&#8221;200px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;622612&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;&#8221; link=&#8221;https:\/\/www.enterprisebot.ai\/&#8221; si_max_width=&#8221;200px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row css=&#8221;.vc_custom_1778056906570{margin-bottom: 40px !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/APAC-Tech-Summit_speaker_Albert.png\" alt=\"Albert Nel\" ><\/div><div class=\"details\"><p class=\"name h5\">Albert Nel<\/p><p class=\"info\">Senior Vice President, APAC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Raja_8731-copy-scaled-e1618589573127.jpg\" alt=\"Raja Lakshmipathy\" ><\/div><div class=\"details\"><p class=\"name h5\">Raja Lakshmipathy<\/p><p class=\"info\">Vice President and Managing Director, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Aditya-Garg-Profile-Pic-Square.png\" alt=\"Aditya Garg\" ><\/div><div class=\"details\"><p class=\"name h5\">Aditya Garg<\/p><p class=\"info\">Head of Solutions Consulting, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243; 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