{"id":623427,"date":"2026-04-21T12:12:20","date_gmt":"2026-04-21T19:12:20","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=623427"},"modified":"2026-04-21T12:43:55","modified_gmt":"2026-04-21T19:43:55","slug":"cx-tour-manila-2026","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/cx-tour-manila-2026","title":{"rendered":"CX Tour, Manila 2026"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; par_bg=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row_content&#8221; full_height=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;form&#8221; css=&#8221;.vc_custom_1776798732311{background-image: url(https:\/\/www.genesys.com\/media\/Philippines-1-scaled.png?id=623436) !important;}&#8221;][vc_row][vc_column background_color=&#8221;bgc-glass&#8221; width=&#8221;1\/2&#8243;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>CX Tour Manila<\/h1>\n<h4>AI-Powered Customer Experience. Real Business Outcomes.<\/h4>\n<p>Join Genesys in Manila to explore practical AI use cases, orchestration strategies, and real-world approaches to delivering measurable CX outcomes.<\/p>\n<h5>30 June 2026 | Ascott, Bonifacio Global City<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht0000025TxTIAU\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/623427?thankyou=623427&page_type=events\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/623427\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"events\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/623427\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"623427\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Job Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Center Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations \/ Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Job Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-floating form-row el_field \"><input type=\"hidden\" name=\"reusableField01Label\" id=\"fe460\" value=\"Sessions\"><select class=\"form-select el_field elq-item-select required select\" id=\"fe461\" name=\"reusableField01Value\" data-value=\"\"><option value=\"Genesys Orchestrators & Plenary Session\">Full Day Experience<\/option><option value=\"Keynotes & Plenary Sessions\">Afternoon Experience<\/option><\/select><label for=\"fe461\">Sessions<span class=\"required-asterisk\">*<\/span><\/label><\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Reserve your seat\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Reserve your seat\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>CX Done Right: Orchestrating Every Moment<\/h2>\n<p>Doing CX right isn\u2019t about choosing between automation or human service.\u00a0It\u2019s about understanding what the customer needs in the moment \u2014 and orchestrating the right response across people, systems and journeys in real time.<\/p>\n<p data-start=\"317\" data-end=\"530\">When AI connects intent, context and history, decisions happen as experiences unfold. Interactions deliver the right balance of speed and empathy. Organisations move from managing volume to orchestrating outcomes.<\/p>\n<p data-start=\"532\" data-end=\"607\"><strong>And when that shift happens, loyalty and efficiency compound \u2014 not compete.<\/strong><\/p>\n<p data-start=\"609\" data-end=\"662\" data-is-last-node=\"\" data-is-only-node=\"\">CX Tour Manila 2026 is where this transformation unfolds\u2014save your seat today<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"h4 mb-0 font-weight-bold\">Why Attend:<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<strong class=\"text-20\" data-start=\"454\" data-end=\"493\">Explore a unified platform approach<\/strong> \u2014 connect people, systems and journeys seamlessly.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<strong class=\"text-20\" data-start=\"263\" data-end=\"283\">See AI in action<\/strong> \u2014 understand how intent, context and conversation data drive smarter decisions in the moment.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<strong class=\"text-20\">Attend expert-led workshops<\/strong> &#8211; learn how to make CX Done Right a reality in your organization.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<strong class=\"text-20\" data-start=\"549\" data-end=\"585\">Hear real transformation stories<\/strong> from your peers.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; m_background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Choose Your Experience<\/h2>\n<h4 style=\"text-align: center;\">Choose the session that best matches your role, goals, and stage in your customer experience journey.<\/h4>\n<p style=\"text-align: center;\">From hands-on platform learning to strategic business insights, each session is designed for a different audience and objective.<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r li.vc_tta-tab a { border-color: rgba(13, 22, 48, 0.2) !important; border-radius: 1rem !important; min-width: 120px; } .vc_tta-tabs-container { margin-bottom: 4rem !important; } li.vc_tta-tab a:hover { border-color: #455073 !important; background: #F1EFEA !important; } li.vc_tta-tab.vc_active a { border: 0 !important; background: #F1EFEA !important; } @media only screen and (max-width: 767px) { .vc_tta-panel-title > a{ align-items: center; color: #0D1630 !important; text-align: left; } .vc_tta-panel.vc_active .vc_tta-panel-heading { border: 0 !important; background: #F1EFEA !important; } .vc_tta-panel .vc_tta-panel-heading { border-radius: 1rem !important; } .vc_tta-panel .vc_tta-panel-heading:hover { border-color: #455073 !important; background: #F1EFEA !important; } .vc_tta-panel-title > a .vc_tta-controls-icon { color: #0D1630 !important; } .vc_tta-panel-title > a .vc_tta-controls-icon:after, .vc_tta-panel-title > a .vc_tta-controls-icon:before { border-color: #0D1630 !important; } .vc_tta-panel-title > a .vc_tta-title-text-container { margin-left: 1rem; } .vc_tta-panel-title > a .vc_tta-sub-title-text { margin-left: 0 !important; } }\r <\/style>[\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tabs shape=&#8221;round&#8221; color=&#8221;white&#8221; spacing=&#8221;20&#8243; alignment=&#8221;center&#8221; active_section=&#8221;&#8221; no_fill_content_area=&#8221;true&#8221;][vc_tta_section title=&#8221;Full Day Experience&#8221; tab_id=&#8221;1776195276652-a97c4654-e71d&#8221; sub_title=&#8221;For: Existing Genesys Cloud Users&#8221;][vc_row_inner r_gutter_size=&#8221;gutter-large&#8221; equal_height=&#8221;yes&#8221; gap=&#8221;10&#8243;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;622557&#8243; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1776269165734{border-bottom-width: 30px !important;}&#8221; rounded_corners=&#8221;rounded&#8221;][vc_column_text css=&#8221;.vc_custom_1776800552415{margin-top: 30px !important;}&#8221;]<\/p>\n<h4><span class=\"LineBox BCX8 SCXP105799532\"><span class=\"TextRun BCX8 SCXP105799532\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP105799532\">A practical, guided workshop designed to help current customers <\/span><\/span><\/span><span class=\"LineBox BCX8 SCXP105799532\"><span class=\"TextRun BCX8 SCXP105799532\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP105799532\">level up their capabilities on Genesys Cloud CX.\u00a0<\/span><\/span><\/span><\/h4>\n<h5 data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:8,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">Value proposition:\u00a0<\/span>\u200b<\/h5>\n<ul style=\"font-weight: 400;\">\n<li style=\"font-weight: 400;\" data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-usefontface=\"false\" data-contrast=\"none\"><strong>Move from using Genesys Cloud \u2192<\/strong> to building and orchestrating <\/span><span data-usefontface=\"false\" data-contrast=\"none\">experiences\u00a0<\/span>\u200b<\/li>\n<li style=\"font-weight: 400;\" data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-usefontface=\"false\" data-contrast=\"none\"><strong>Kickstart your AI journey<\/strong> with real, applicable use cases\u00a0<\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span style=\"font-weight: 400;\" data-usefontface=\"false\" data-contrast=\"none\"><strong>Gain hands-on exposure<\/strong> to:\u00a0<\/span>\u200b\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"4\" data-aria-level=\"2\">Workforce Engagement Management\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"4\" data-aria-level=\"2\">Co-pilot\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"4\" data-aria-level=\"2\">Agentic AI<\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"7\" data-aria-level=\"1\">Understand how to progress through the Orchestrators program <span data-usefontface=\"false\" data-contrast=\"none\">toward <strong>Conductor tier\u00a0<\/strong><\/span>\u200b<\/li>\n<li style=\"font-weight: 400;\" data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"8\" data-aria-level=\"1\"><span data-usefontface=\"false\" data-contrast=\"none\"><strong>Map your growth with certification pathways<\/strong> (Professional, <\/span><span data-usefontface=\"false\" data-contrast=\"none\">Developer, Specialist)\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><em><span class=\"LineBox BCX8 SCXP175491541\"><strong><span class=\"TextRun BCX8 SCXP175491541\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@FF441A,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP175491541\">Why attend?\u00a0<\/span><\/span><\/strong><span class=\"TextRun BCX8 SCXP175491541\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@FF441A,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP175491541\">\u201cIf you&#8217;re already on Genesys Cloud and use the platform daily, this session helps you unlock more value from your platform \u2014 faster, smarter, and with AI at the core<\/span><\/span><\/span><span class=\"LineBox BCX8 SCXP175491541\"><span class=\"TextRun BCX8 SCXP175491541\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@FF441A,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP175491541\">.&#8221;<\/span><\/span><\/span><\/em><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component-agenda agenda-tabs heading-h3\"><div class=\"agenda-title-group-container\"><h3 class=\"agenda-group-title title text-center\">Genesys Orchestrators<\/h3><\/div><div class=\"agenda-dates\" data-opened=\"0\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-06-30\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Tuesday, 30 June 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776846600\" data-start-time=\"08:30 AM\" data-end-time=\"09:00 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:30 AM &ndash; 09:00 AM<\/p><h3 class=\"agenda-title title\">Registration and Networking<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Connect with Genesys experts, partners and your peers over coffee &amp; tea<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776848400\" data-start-time=\"09:00 AM\" data-end-time=\"09:10 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:00 AM &ndash; 09:10 AM<\/p><h3 class=\"agenda-title title\">Welcome to the Genesys Orchestrators Session<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>An opening perspective on how AI\u2014powered through Genesys Cloud\u2014is reshaping customer experience today. Learn why organisations must move beyond exploration and start activating AI capabilities within the Genesys Cloud platform to drive real outcomes.<\/p>\n<p><em><strong>Andrew Berneron, Customer Success Management Senior Director, Genesys APAC<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776849000\" data-start-time=\"09:10 AM\" data-end-time=\"10:10 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:10 AM &ndash; 10:10 AM<\/p><h3 class=\"agenda-title title\">Workforce Engagement Management (WEM) Foundations in Genesys Cloud<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Understand how Genesys Cloud WEM capabilities\u2014forecasting, scheduling, quality management, and performance analytics\u2014create the foundation for high-performing contact centres. Discover how strong WEM maturity within Genesys Cloud enables continuous improvement and prepares your organisation for scalable AI adoption.<\/p>\n<p><em><strong>Catrina Duff, PS WEM Business &amp; Strategy Director, Genesys APAC<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776852600\" data-start-time=\"10:10 AM\" data-end-time=\"10:25 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:10 AM &ndash; 10:25 AM<\/p><h3 class=\"agenda-title title\">Coffee &amp; Tea Break<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776853500\" data-start-time=\"10:25 AM\" data-end-time=\"11:25 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:25 AM &ndash; 11:25 AM<\/p><h3 class=\"agenda-title title\">Genesys Cloud Agent Copilot &amp; Agentic AI<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Explore how Genesys Cloud Agent Copilot delivers immediate value by assisting agents in real time with guidance, automation, and knowledge surfacing. Then look ahead to Agentic AI within Genesys Cloud, where autonomous capabilities enhance decision-making, streamline workflows, and elevate both customer and employee experiences.<\/p>\n<p><em><strong>Chi Hoe Chee, Professional Services Consulting Senior Director, Genesys APAC<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776857100\" data-start-time=\"11:25 AM\" data-end-time=\"11:50 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:25 AM &ndash; 11:50 AM<\/p><h3 class=\"agenda-title title\">From Insights to Actions<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Key takeaways and next steps to help you maximise Genesys Cloud AI capabilities. Learn how to assess your current maturity, prioritise high-impact use cases, and confidently move from strategy to execution for measurable business outcomes.<\/p>\n<p><em><strong>Chi Hoe Chee, Professional Services Consulting Senior Director, Genesys APAC<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776858600\" data-start-time=\"11:50 AM\" data-end-time=\"01:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:50 AM &ndash; 01:30 PM<\/p><h3 class=\"agenda-title title\">Lunch &amp; Networking<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Wrap up the session over good food and meaningful networking with industry peers, Genesys team and our partners.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776864600\" data-start-time=\"01:30 PM\" data-end-time=\"05:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">01:30 PM &ndash; 05:00 PM<\/p><h3 class=\"agenda-title title\">Afternoon Experience<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em>See Afternoon Experience tab for complete information<\/em><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Afternoon Experience&#8221; tab_id=&#8221;1776195276660-376d75aa-a51a&#8221; sub_title=&#8221;For: CX, EX, and AI professionals&#8221;][vc_row_inner r_gutter_size=&#8221;no-gutters&#8221; equal_height=&#8221;yes&#8221; gap=&#8221;10&#8243;][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-title-group-container\"><h2 class=\"agenda-group-title title text-center\">Plenary &amp; Keynotes<\/h2><\/div><div class=\"agenda-dates\" data-opened=\"0\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-06-30\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Tuesday, 30 June 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776859200\" data-start-time=\"12:00 PM\" data-end-time=\"01:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:00 PM &ndash; 01:30 PM<\/p><h3 class=\"agenda-title title\">Registration, Lunch and Networking<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Start CX Tour over good food and meaningful networking with industry peers, Genesys team and our partners.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776864600\" data-start-time=\"01:30 PM\" data-end-time=\"01:40 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">01:30 PM &ndash; 01:40 PM<\/p><h3 class=\"agenda-title title\">Welcome to CX Tour Manila!<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em><strong><span class=\"TextRun SpellingErrorZoomed SCXP41830132 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-9f3730cd-3916-4f7e-a55e-c6daa757a35d SCXP41830132 BCX8\">Kulachart<\/span><\/span> <span class=\"TextRun SpellingErrorZoomed SCXP41830132 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-9f3730cd-3916-4f7e-a55e-c6daa757a35d SCXP41830132 BCX8\">Ngernpermpoon, Country Manager, Genesys APAC<\/span><\/span><\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776865200\" data-start-time=\"01:40 PM\" data-end-time=\"02:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">01:40 PM &ndash; 02:00 PM<\/p><h3 class=\"agenda-title title\">The AI-Driven Future of CX in Philippines: What the Data Reveals<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span class=\"TextRun SCXP203851563 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP203851563 BCX8\">What does the future of customer experience look like in the Philippines? \u00a0This keynote shares key insights from data, highlighting how AI is <\/span><\/span><span class=\"TextRun SCXP203851563 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP203851563 BCX8\">shaping customer expectations, <\/span><\/span><span class=\"TextRun SpellingErrorZoomed SCXP203851563 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-f31df3f0-e92e-4d24-888e-9f1b119f9d40 SCXP203851563 BCX8\">behaviours<\/span><\/span><span class=\"TextRun SCXP203851563 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP203851563 BCX8\">, and business strategies, and what <\/span><\/span><span class=\"TextRun SpellingErrorZoomed SCXP203851563 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-f31df3f0-e92e-4d24-888e-9f1b119f9d40 SCXP203851563 BCX8\">organisations<\/span><\/span><span class=\"TextRun SCXP203851563 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP203851563 BCX8\"> need to do to stay ahead.<\/span><\/span><\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><em><strong><span class=\"TextRun SpellingErrorZoomed SCXP41830132 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-9f3730cd-3916-4f7e-a55e-c6daa757a35d SCXP41830132 BCX8\">Prerna Pant, Director, Business Value, Genesys APAC<\/span><\/span><\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776866400\" data-start-time=\"02:00 PM\" data-end-time=\"02:20 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">02:00 PM &ndash; 02:20 PM<\/p><h3 class=\"agenda-title title\">Leading the AI Acceleration<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">AI <\/span><span data-usefontface=\"false\" data-contrast=\"none\">isn\u2019t<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> coming \u2014 <\/span><span data-usefontface=\"false\" data-contrast=\"none\">it\u2019s<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> already reshaping customer experience. In this high-impact keynote, Alex <\/span><span data-usefontface=\"false\" data-contrast=\"none\">shares a bold vision for the future <\/span><span data-usefontface=\"false\" data-contrast=\"none\">of CX in the age of AI. <\/span>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">Discover how businesses are moving beyond basic automation into agentic AI \u2014 where intelligent systems <\/span><span data-usefontface=\"false\" data-contrast=\"none\">don\u2019t<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> just <\/span><span data-usefontface=\"false\" data-contrast=\"none\">assist<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> but <\/span><span data-usefontface=\"false\" data-contrast=\"none\">actively orchestrate end-to-end customer journeys. From blending human empathy with AI at scale to driving faster outcomes, lower <\/span><span data-usefontface=\"false\" data-contrast=\"none\">costs, and deeper loyalty, this is a look at <\/span><span data-usefontface=\"false\" data-contrast=\"none\">what\u2019s<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> happening right now.<\/span><\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><em><strong>Alex Ball, SVP, Genesys Cloud Platform<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776867600\" data-start-time=\"02:20 PM\" data-end-time=\"02:40 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">02:20 PM &ndash; 02:40 PM<\/p><h3 class=\"agenda-title title\">Building the Future: Universal Agentic Experience Orchestration<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">Antoine outlines Genesys\u2019 vision for a unified CX platform that brings together data, channels, AI, and workflows into a single, intelligent <\/span><span data-usefontface=\"false\" data-contrast=\"none\">ecosystem\u2014<\/span><span data-usefontface=\"false\" data-contrast=\"none\">eliminating<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> fragmentation and enabling scalable, high-quality experiences. <\/span>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">At the center is the shift to agentic AI, delivering autonomous, context-aware interactions powered by unified data and deep enterprise <\/span><span data-usefontface=\"false\" data-contrast=\"none\">integrations like Salesforce and Scaled Cognition. <\/span>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">A key innovation, Large Action Models (LAMs), unlocks adaptive automation and real-time, insight-driven customer engagement\u2014<\/span><span data-usefontface=\"false\" data-contrast=\"none\">defining the next era of experience orchestration.<\/span><\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><em><strong>Antoine Ducarme, Vice President, Solutions Consulting, APAC, Genesys APAC<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776868800\" data-start-time=\"02:40 PM\" data-end-time=\"03:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">02:40 PM &ndash; 03:00 PM<\/p><h3 class=\"agenda-title title\">From Language to Action: How LAMs Enable Experience Orchestration<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">LLMs changed how AI understands and communicates\u2014but they <\/span><span data-usefontface=\"false\" data-contrast=\"none\">don\u2019t<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> get work done. Large Action Models (LAMs) take the next step, <\/span><span data-usefontface=\"false\" data-contrast=\"none\">enabling AI to decide, execute, and complete tasks across real systems and workflows. <\/span>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">In this presentation, Jarryd will explore how combining LLM intelligence with LAM execution unlocks agentic orchestration\u2014shifting AI <\/span><span data-usefontface=\"false\" data-contrast=\"none\">from passive assistant to autonomous operator. The result is a new enterprise paradigm: moving beyond conversation to true end-to-<\/span><span data-usefontface=\"false\" data-contrast=\"none\">end resolution, where AI <\/span><span data-usefontface=\"false\" data-contrast=\"none\">doesn\u2019t<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> just understand intent\u2014it delivers outcomes.<\/span><\/p>\n<p data-ccp-props=\"{&quot;335559683&quot;:0}\"><em><strong>Jarryd Tuyau, AI Lead Architect, Genesys APAC<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776870000\" data-start-time=\"03:00 PM\" data-end-time=\"03:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">03:00 PM &ndash; 03:30 PM<\/p><h3 class=\"agenda-title title\">Coffee &amp; Tea Break<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776871800\" data-start-time=\"03:30 PM\" data-end-time=\"03:50 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">03:30 PM &ndash; 03:50 PM<\/p><h3 class=\"agenda-title title\">Trust Is the Dealbreaker: See Enterprise-Ready AI in Action<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span class=\"TextRun SCXP189087517 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP189087517 BCX8\">Trust is what makes or breaks AI in the enterprise. In this live demo, we <\/span><\/span><span class=\"TextRun SCXP189087517 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-b954fbff-88b3-4134-aef2-85f46662e7ca AdvancedProofingIssueZoomed SCXP189087517 BCX8\">showcase<\/span><\/span><span class=\"TextRun SCXP189087517 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP189087517 BCX8\"> agentic AI in action\u2014how it can <\/span><\/span><span class=\"TextRun SCXP189087517 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP189087517 BCX8\">make decisions, take actions, and still stay secure, compliant, and under control. See how <\/span><\/span><span class=\"TextRun SpellingErrorZoomed SCXP189087517 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-35c762f1-16c7-4026-8081-efa7e905dd0a SCXP189087517 BCX8\">organisations<\/span><\/span><span class=\"TextRun SCXP189087517 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP189087517 BCX8\"> can <\/span><\/span><span class=\"TextRun SCXP189087517 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP189087517 BCX8\">confidently deploy AI that is not just powerful, but truly enterprise-ready.<\/span><\/span><\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><em><strong>Shitta Narendra, Senior Solution Consultant, Genesys APAC\u200b<\/strong><\/em><\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><em><strong><span class=\"TextRun SpellingErrorZoomed SCXP101034814 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-76f3c83f-0bf8-45e8-abf4-dbbdbdc43d31 SCXP101034814 BCX8\">Manrick<\/span><\/span><span class=\"TextRun SCXP101034814 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP101034814 BCX8\"> Ting, Senior Solution Consultant, <\/span><\/span><span class=\"TextRun SCXP101034814 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP101034814 BCX8\">Genesys APAC<\/span><\/span><\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776873000\" data-start-time=\"03:50 PM\" data-end-time=\"04:10 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">03:50 PM &ndash; 04:10 PM<\/p><h3 class=\"agenda-title title\">Trust, Resilience, and Intelligence: Orchestrating the Next Era of AI in the Cloud<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span class=\"TextRun SCXP22414054 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-scheme-color=\"@152450,1,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP22414054 BCX8\">As companies move to AI-driven experiences, <\/span><\/span><span class=\"TextRun SCXP22414054 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-scheme-color=\"@152450,1,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"annotation-e0484e05-9036-4d8b-b82b-505636e15bd6 AdvancedProofingIssueZoomed SCXP22414054 BCX8\">trust<\/span><\/span><span class=\"TextRun SCXP22414054 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-scheme-color=\"@152450,1,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP22414054 BCX8\"> and resilience matter more than ever. This keynote looks at how <\/span><\/span><span class=\"TextRun SCXP22414054 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-scheme-color=\"@152450,1,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP22414054 BCX8\">customers are using the cloud to improve business continuity, while still meeting regulatory requirements. Using <\/span><\/span><span class=\"TextRun SCXP22414054 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-scheme-color=\"@152450,1,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP22414054 BCX8\">examples like HSBC, <\/span><\/span><span class=\"TextRun SCXP22414054 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-scheme-color=\"@152450,1,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"annotation-e0484e05-9036-4d8b-b82b-505636e15bd6 AdvancedProofingIssueZoomed SCXP22414054 BCX8\">we\u2019ll<\/span><\/span><span class=\"TextRun SCXP22414054 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-scheme-color=\"@152450,1,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP22414054 BCX8\"> show how organisations have gained approval for cross-border cloud use and built secure, <\/span><\/span><span class=\"TextRun SCXP22414054 BCX8\" lang=\"EN-AU\" xml:lang=\"EN-AU\" data-scheme-color=\"@152450,1,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP22414054 BCX8\">resilient systems.<\/span><\/span><\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><em><strong>Igor Bozic, Director COE, Security, Privacy, Compliance, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776874200\" data-start-time=\"04:10 PM\" data-end-time=\"04:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:10 PM &ndash; 04:25 PM<\/p><h3 class=\"agenda-title title\">Driving Growth Through Business Value Innovation<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-ccp-props=\"{&quot;335559683&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">Growth today depends on more than efficiency\u2014it requires continuous innovation in how value is created and delivered. This session <\/span><span data-usefontface=\"false\" data-contrast=\"none\">explores how <\/span><span data-usefontface=\"false\" data-contrast=\"none\">organisations<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> are using technology, data, and new ways of working to unlock business value, drive growth, and stay <\/span><span data-usefontface=\"false\" data-contrast=\"none\">competitive in a fast-changing market.<\/span><\/p>\n<p data-ccp-props=\"{&quot;335559683&quot;:0}\"><em><strong><span class=\"TextRun SCXP258595731 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP258595731 BCX8\">Prerna Pant, Director, <\/span><\/span><span class=\"TextRun SCXP258595731 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP258595731 BCX8\">Business Value, Genesys APAC<\/span><\/span><\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776875100\" data-start-time=\"04:25 PM\" data-end-time=\"04:40 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:25 PM &ndash; 04:40 PM<\/p><h3 class=\"agenda-title title\">Introducing Genesys Orchestrators: The Next Chapter of AI-Powered CX<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><span class=\"TextRun BCX8 SCXP60783499\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP60783499\">This session introduces Genesys Orchestrators\u2014a unified hub for learning, community, and AI-driven guidance. <\/span><\/span><span class=\"TextRun BCX8 SCXP60783499\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP60783499\">Discover how it helps <\/span><\/span><span class=\"TextRun SpellingErrorZoomed BCX8 SCXP60783499\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-ca7297f7-f5ce-40be-8f37-3a226d751c01 BCX8 SCXP60783499\">organisations<\/span><\/span><span class=\"TextRun BCX8 SCXP60783499\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP60783499\"> and teams build the skills and capabilities to design, scale, and lead the future of <\/span><\/span><span class=\"TextRun BCX8 SCXP60783499\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP60783499\">AI-powered experience orchestration.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776876000\" data-start-time=\"04:40 PM\" data-end-time=\"05:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:40 PM &ndash; 05:00 PM<\/p><h3 class=\"agenda-title title\">That's a Wrap for CX Tour Manila<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em><strong><span class=\"TextRun SpellingErrorZoomed SCXP41830132 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-9f3730cd-3916-4f7e-a55e-c6daa757a35d SCXP41830132 BCX8\">Kulachart<\/span><\/span> <span class=\"TextRun SpellingErrorZoomed SCXP41830132 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-9f3730cd-3916-4f7e-a55e-c6daa757a35d SCXP41830132 BCX8\">Ngernpermpoon, Country Manager, Genesys APAC<\/span><\/span><\/strong><\/em><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;622672&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][vc_column_text css=&#8221;.vc_custom_1776273225512{margin-top: 30px !important;}&#8221;]<\/p>\n<h4><span class=\"LineBox BCX8 SCXP141701902\"><span class=\"TextRun BCX8 SCXP141701902\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP141701902\">A strategic forum focused on business outcomes, transformation, <\/span><\/span><\/span><span class=\"LineBox BCX8 SCXP141701902\"><span class=\"TextRun BCX8 SCXP141701902\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP141701902\">and investment decisions.\u00a0<\/span><\/span><\/span><\/h4>\n<h5 data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:8,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">Value proposition:\u00a0<\/span>\u200b\u200b<\/h5>\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-usefontface=\"false\" data-contrast=\"none\"><span class=\"TextRun BCX8 SCXP103009631\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP103009631\">Understand how leading\u00a0<\/span><\/span><span class=\"TextRun SpellingErrorZoomed BCX8 SCXP103009631\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-0d21f9c8-8862-46df-99c1-029ff4312ef3 BCX8 SCXP103009631\">organisations<\/span><\/span><span class=\"TextRun BCX8 SCXP103009631\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP103009631\"> are<\/span><\/span>: <\/span>\u200b\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-usefontface=\"false\" data-contrast=\"none\">Driving platform adoption at scale\u00a0<\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-usefontface=\"false\" data-contrast=\"none\">Aligning CX with business outcomes\u00a0<\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"4\" data-aria-level=\"2\"><span data-usefontface=\"false\" data-contrast=\"none\">Leveraging AI for competitive advantage\u00a0<\/span><span data-usefontface=\"false\" data-contrast=\"none\">\u00a0<\/span>\u200b<\/li>\n<\/ul>\n<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span class=\"TextRun SCXP236448728 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP236448728 BCX8\"><strong>Explore real-world success<\/strong> stories and operating models <\/span><\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"8\" data-aria-level=\"1\"><span class=\"TextRun BCX8 SCXP249017912\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP249017912\">Gain clarity on: <\/span><\/span>\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"7\" data-aria-level=\"2\"><span data-usefontface=\"false\" data-contrast=\"none\">Where to invest next\u00a0<\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"8\" data-aria-level=\"2\"><span data-usefontface=\"false\" data-contrast=\"none\">How\u00a0<\/span><span data-usefontface=\"false\" data-contrast=\"none\">to\u00a0<\/span><span data-usefontface=\"false\" data-contrast=\"none\">maximise<\/span><span data-usefontface=\"false\" data-contrast=\"none\">\u00a0ROI from CX + AI platforms\u00a0<\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"9\" data-aria-level=\"2\"><span data-usefontface=\"false\" data-contrast=\"none\">How to future-proof your customer experience strategy\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><em><span class=\"LineBox BCX8 SCXP175491541\"><span class=\"TextRun BCX8 SCXP175491541\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@FF441A,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP175491541\"><strong>Why attend? <\/strong><span class=\"LineBox BCX8 SCXP178463664\"><span class=\"TextRun BCX8 SCXP178463664\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@FF441A,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP178463664\">\u201cIf you&#8217;re shaping CX + AI strategy or investment <\/span><\/span><\/span><span class=\"LineBox BCX8 SCXP178463664\"><span class=\"TextRun BCX8 SCXP178463664\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@FF441A,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP178463664\">decisions, this session gives you the insight and confidence to <\/span><\/span><\/span><span class=\"LineBox BCX8 SCXP178463664\"><span class=\"TextRun BCX8 SCXP178463664\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@FF441A,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP178463664\">lead transformation.\u201d<\/span><\/span><\/span><\/span><\/span><\/span><\/em><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Meet Our Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Kulachart-Ngernpermpoon-1600.png\" alt=\"Kulachart Ngernpermpoon\" ><\/div><div class=\"details\"><p class=\"name h5\">Kulachart Ngernpermpoon<\/p><p class=\"info\">Country Manager, Philippines, Thailand, and Indo China, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Prerna-Pant-200x200-2.png\" alt=\"Prerna Pant, Director\" ><\/div><div class=\"details\"><p class=\"name h5\">Prerna Pant, Director<\/p><p class=\"info\">Business Value, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/b1d723ef-alex-ball-webinar-image.jpg\" alt=\"Alex Ball\" ><\/div><div class=\"details\"><p class=\"name h5\">Alex Ball<\/p><p class=\"info\">Alex Ball, SVP, Genesys Cloud Platform<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Goldlust-e1753370016170.jpg\" alt=\"Antoine Ducarme\" ><\/div><div class=\"details\"><p class=\"name h5\">Antoine Ducarme<\/p><p class=\"info\">Vice President, Solutions Consulting, APAC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Jarryd-scaled-2.png\" alt=\"Jarryd Tuyau\" ><\/div><div class=\"details\"><p class=\"name h5\">Jarryd Tuyau<\/p><p class=\"info\">Jarryd Tuyau, AI Lead Architect, APAC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Igor-Bozic-new.jpeg\" alt=\"Igor Bozic\" ><\/div><div class=\"details\"><p class=\"name h5\">Igor Bozic<\/p><p class=\"info\">Director COE, Security, Privacy, Compliance, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/manrick.jpeg\" alt=\"Manrick Ting\" ><\/div><div class=\"details\"><p class=\"name h5\">Manrick Ting<\/p><p class=\"info\">Principal Solution Consultant, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/1728376820656.jpeg\" alt=\"Shitta Narendra\" ><\/div><div class=\"details\"><p class=\"name h5\">Shitta Narendra<\/p><p class=\"info\">Senior Solutions Consultant, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/APAC-Tech-Summit_speaker_Andrew.B.png\" alt=\"Andrew Berneron\" ><\/div><div class=\"details\"><p class=\"name h5\">Andrew Berneron<\/p><p class=\"info\">Customer Success Management Senior Director, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Catrina-Duff.jpg\" alt=\"Catrina Duff\" ><\/div><div class=\"details\"><p class=\"name h5\">Catrina Duff<\/p><p class=\"info\">PS WEM Business &amp; Strategy Director, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/4ba96265-dba4-470a-99cd-e432df4d7944.jpeg\" alt=\"Chi Hoe Chee\" ><\/div><div class=\"details\"><p class=\"name h5\">Chi Hoe Chee<\/p><p class=\"info\">Professional Services Consulting Senior Director, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Venue<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=&#8221;10&#8243; full_height=&#8221;yes&#8221; equal_height=&#8221;yes&#8221;][vc_column c_scrollable=&#8221;yes&#8221; v_align=&#8221;middle&#8221; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;622701&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_goo_maps location=&#8221;The Peninsula, Bangkok, Thailand&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; par_bg=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row_content&#8221; full_height=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;form&#8221; css=&#8221;.vc_custom_1776798732311{background-image: url(https:\/\/www.genesys.com\/media\/Philippines-1-scaled.png?id=623436) !important;}&#8221;][vc_row][vc_column background_color=&#8221;bgc-glass&#8221; width=&#8221;1\/2&#8243;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;] CX Tour Manila AI-Powered Customer Experience. Real Business Outcomes. Join Genesys in Manila to explore practical AI use cases, orchestration strategies, and real-world approaches to delivering measurable CX outcomes. 30 June 2026 | Ascott, Bonifacio Global City [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] [&hellip;]<\/p>\n","protected":false},"author":1158,"featured_media":623441,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[17548],"tax_buying_job":[],"tax_buyer_persona":[16887,16919],"tax_sector":[16931,16966,16986,17015,17025,17050],"tax_segment":[17079],"class_list":["post-623427","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-cx-tours","tax_products_programs-genesys-cloud-cx-en-sg","tax_buyer_persona-business-en-sg","tax_buyer_persona-technical-en-sg","tax_sector-financial-en-sg","tax_sector-healthcare-en-sg","tax_sector-industrial-en-sg","tax_sector-public-en-sg","tax_sector-retail-en-sg","tax_sector-technology-en-sg","tax_segment-enterprise-en-sg"],"acf":{"event_type":"xperience","event_start_date":"06\/30\/2026","event_location":"Taguig, Philippines","event_venue_name":"Ascott BGC, Taguig","country":"Philippines","venue_map":{"address":"Ascott Bonifacio Global City Manila, 28th Street, Taguig, Metro Manila, Philippines","lat":14.550566,"lng":121.0468562,"zoom":14,"place_id":"ChIJJy02QfDIlzMRsCMHVsnqdhY","name":"Ascott Bonifacio Global City Manila","street_number":"corner","street_name":"28th Street","street_name_short":"28th St","city":"Taguig","state":"Metro Manila","state_short":"NCR","post_code":"1634","country":"Philippines","country_short":"PH"},"hide_navigation":"mini","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":true,"event_header_title":"CX Tour","event_description_title":"CX Done Right: Orchestrating Every Moment","event_description":"In the experience economy, leading means never standing still. Like elite athletes and teams, the most successful businesses never plateau. Leaders don\u2019t settle \u2014 they look for every edge to outperform the competition.<br \/>\r\n<br \/>\r\nJoin CX Tour Bangkok, the event series for customer experience (CX) leaders looking to harness the power of artificial intelligence (AI) and automation to drive real business outcomes, whilst creating effortless, efficient and personalized experiences.<br \/>\r\n<br \/>\r\n","form_button":"Register now","is_external_registration":[],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"text","af_width":false,"af_label":"Do you have any Special Dietary Requirement?","af_lid":"DietaryRequirement","af_lname":"DietaryRequirement","af_id":"fe460","af_name":"reusableField01Label","af_required":"not-required","af_opt_design":"stacked","af_value":"","select_option":false},{"af_type":"select","af_width":"form-5","af_label":"Choose your Session","af_lid":"SessionSelector","af_lname":"SessionSelector","af_id":"fe460","af_name":"reusableField02Label","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"Orchestrator's Session (AM & PM Sessions)","so_value":"9 AM to 5PM"},{"so_label":"Keynotes (PM Session)","so_value":"12PM to 5PM"}]}]},"cust_form_id":"","form_cid":"701Ht000001CUCgIAO","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"<p data-start=\"227\" data-end=\"278\">Thank you for registering for <strong data-start=\"257\" data-end=\"275\">CX Tour Bangkok<\/strong>.<\/p>\n<p data-start=\"280\" data-end=\"413\"><strong>Please note:<\/strong> your registration is <strong data-start=\"314\" data-end=\"335\">not yet confirmed<\/strong>. You will receive a separate confirmation email once it has been processed.<\/p>\n<p data-start=\"632\" data-end=\"717\">If you have any questions, please reach out to us at <strong data-start=\"685\" data-end=\"714\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"687\" data-end=\"712\">AsiaMarketing@genesys.com<\/a><\/strong><\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":586633,"content_video":""},"text_content":{"sub_title_h4":"Deliver Automation that Feels Human","text_content":"<p>Doing CX right isn\u2019t about choosing between automation or human service. It\u2019s about understanding what the customer needs in the moment \u2014 and orchestrating the right response across people, systems and journeys in real time.<\/p>\n<p data-start=\"317\" data-end=\"530\">When AI connects intent, context and history, decisions happen as experiences unfold. Interactions deliver the right balance of speed and empathy. Organizations move from managing volume to orchestrating outcomes.<\/p>\n<p data-start=\"532\" data-end=\"607\"><strong>And when that shift happens, loyalty and efficiency compound \u2014 not compete.<\/strong><\/p>\n<p data-start=\"609\" data-end=\"662\" data-is-last-node=\"\" data-is-only-node=\"\">CX Tour Bangkok 2026 is where this transformation unfolds\u2014save your seat today<\/p>\n","cta_text":"CX Tour Bangkok","cta_url":""},"disable_speaker_section":false,"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"15\/06\/2026","agenda_tab_label":"Orchestrator's Session","agenda_details":[{"agenda_title":"Arrival, Coffee, Bites & Networking","agenda_start_time":"08:30:00","agenda_end_time":"09:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Welcome to CX Tour Bangkok: Deliver the Next Level of Experience","agenda_start_time":"09:30:00","agenda_end_time":"09:40:00","agenda_single_description":"<p><em><strong>Mao Gen Foo, Vice President \u2013 Asia, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"The State of Customer Experience","agenda_start_time":"09:40:00","agenda_end_time":"10:00:00","agenda_single_description":"<p>Prerna Pant, Director of Global Innovation \u2013 APAC at Genesys, will share key insights from the State of CX in Asia. She will explore how businesses can leverage AI, cloud, and omnichannel innovation to meet rising customer expectations and create seamless, empathetic experiences that drive loyalty and growth.<\/p>\n<p><em><strong>Prerna Pant, Director, Global Innovation \u2013 APAC, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"The Experience Economy Revolution","agenda_start_time":"10:00:00","agenda_end_time":"10:30:00","agenda_single_description":"<p>AI is changing the relationships organisations build with their customers and employees, creating an unprecedented opportunity in the experience economy. The next era of customer experience won\u2019t be shaped by automation alone, but by autonomy. Antoine demystifies the promise of agentic AI and clarifies what true technological agency means as organisations prepare for Level 5 of Experience Orchestration.<\/p>\n<p><em><strong>Antoine Ducarme, Vice President, Solutions Consulting \u2013 APAC, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Embracing the Agentic Era: Innovations and Future Directions in Genesys Cloud","agenda_start_time":"10:30:00","agenda_end_time":"11:00:00","agenda_single_description":"<p>What\u2019s new for Genesys Cloud? Hear the latest updates and roadmap for Genesys Cloud.<\/p>\n<p><em><strong>Jarryd Tuyau, AI Lead \u2013 APAC, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Morning tea & Networking","agenda_start_time":"11:00:00","agenda_end_time":"11:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Elevating CX in Financial Services: Harnessing AI for Secure, Personalised, and Compliant Engagements","agenda_start_time":"11:30:00","agenda_end_time":"11:50:00","agenda_single_description":"<p style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; caret-color: #0d1630; color: #0d1630; font-family: Roboto, -apple-system, system-ui, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; letter-spacing: -0.16px;\">Discover how financial institutions can elevate customer experience with AI-powered platforms that deliver secure, compliant, and personalised engagement. This session highlights how modern CCaaS solutions drive efficiency, empower agents, and enable seamless digital and voice interactions\u2014helping financial services organisations stay competitive and future-ready.<\/p>\n<p style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; caret-color: #0d1630; color: #0d1630; font-family: Roboto, -apple-system, system-ui, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; letter-spacing: -0.16px;\"><em style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-weight: bold;\">David Porter, VP\/Managing Director, Global Banking Industry, Genesys<\/span><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"AI in ASEAN: Impact, Challenges, and Opportunities with AWS & ServiceNow","agenda_start_time":"11:50:00","agenda_end_time":"12:10:00","agenda_single_description":"<div class=\"ewa-rteLine\">\n<p class=\"ewa-rteLine\">AI is reshaping the way enterprises across ASEAN operate and compete. In this keynote, leaders from AWS and ServiceNow will join Genesys and showcase real-world examples of AI adoption that have delivered tangible benefits, from streamlining operations to enriching customer experiences. We shall examine the principal challenges organisations in ASEAN encounter when implementing AI, from integration complexities to workforce readiness, and how together with Genesys, AWS and ServiceNow support them through resilient infrastructure and skills development initiatives. The session will further address ethical AI, data privacy, and security, whilst providing a forward-looking perspective on the evolving role of generative AI in driving innovation across the region.<\/p>\n<p><em><strong>Ashok Sankaran, Director Partner &amp; Alliances \u2013 APAC, Genesys<\/strong><\/em><\/p>\n<p class=\"yITMyFbRrVvopoKFAxTSFHBLAiZrwefcItWAxoI inline t-24 v-align-middle break-words\"><em><strong>Manusnan Harinsuit, Senior Solutions Architect, AWS<\/strong><\/em><\/p>\n<p><em><strong>Varit Ovadhana, Country Manager, Thailand, ServiceNow<\/strong><\/em><\/p>\n<\/div>\n","agenda_session_speakers":false},{"agenda_title":"Customer Panel: Leading the Future of CX","agenda_start_time":"12:10:00","agenda_end_time":"12:30:00","agenda_single_description":"<p>Don\u2019t miss this engaging panel discussion with CX leaders at the forefront of business and technology innovation. These industry experts will explore how they are leading transformative change, sharing key strategies for success in a fast-paced business environment. The panellists will share what it takes to innovate experiences in today\u2019s rapidly evolving, AI-driven world.<\/p>\n<p><em><strong>Dr. Francis Goh, Global Board of Directors, CXPA<\/strong><\/em><\/p>\n<p><em><strong>Prerna Pant, Director, Global Innovation \u2013 APAC, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Dr. <span class=\"outlook-search-highlight\" data-markjs=\"true\">Montree<\/span> <span class=\"outlook-search-highlight\" data-markjs=\"true\">Thirasakthana, Executive Vice President, Technology and Innovation, Thai Life Insurance Public Company Limited<\/span><\/strong><\/em><\/p>\n<p><em><strong>Sarawut Pienluprasith, Executive Vice President &#8211; Information Technology, SCB Protect<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Lunch & Networking","agenda_start_time":"12:30:00","agenda_end_time":"13:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":" Track 1 - Workshop A: From Vision to Value: HSBC's Customer Case Study","agenda_start_time":"13:30:00","agenda_end_time":"14:30:00","agenda_single_description":"<p>Discover how HSBC transformed its customer experience strategy into measurable business value with Genesys Cloud CX. 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