{"id":623412,"date":"2026-04-21T11:21:26","date_gmt":"2026-04-21T18:21:26","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=623412"},"modified":"2026-05-11T22:45:33","modified_gmt":"2026-05-12T05:45:33","slug":"cx-tour-taipei-2026","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/cx-tour-taipei-2026","title":{"rendered":"CX Tour, Taipei 2026"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; par_bg=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row_content&#8221; content_placement=&#8221;middle&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;form&#8221; css=&#8221;.vc_custom_1776796398921{background-image: url(https:\/\/www.genesys.com\/media\/Taiwan2-scaled.jpg?id=623424) !important;}&#8221;][vc_row][vc_column background_color=&#8221;bgc-glass&#8221; width=&#8221;1\/2&#8243;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>CX Tour Taipei<\/h1>\n<h4>AI \u9a45\u52d5\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u5275\u9020\u53ef\u8861\u91cf\u7684\u5546\u696d\u6210\u679c<\/h4>\n<p>\u8aa0\u646f\u9080\u8acb\u60a8\u8207 Genesys \u9f4a\u805a\u53f0\u5317\uff0c\u6df1\u5165\u63a2\u7d22 AI \u7684\u5be6\u52d9\u61c9\u7528\u6848\u4f8b\u3001\u9ad4\u9a57\u7de8\u6392\u7b56\u7565\uff0c\u4ee5\u53ca\u5be6\u6230\u65b9\u6cd5\uff0c\u5354\u52a9\u4f01\u696d\u6253\u9020\u53ef\u91cf\u5316\u7684 CX \u6210\u679c\u3002<\/p>\n<h5>2026 \u5e74 6 \u6708 26 \u65e5\uff5c\u53f0\u5317\u5bd2\u820d\u827e\u9e97\u9152\u5e97<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht0000025TxJIAU\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/623412?thankyou=623412&page_type=events\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/623412\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"events\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/623412\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"623412\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Job Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Center Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations \/ Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Job Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-floating form-row el_field \"><input type=\"hidden\" name=\"reusableField01Label\" id=\"fe460\" value=\"Sessions\"><select class=\"form-select el_field elq-item-select required select\" id=\"fe461\" name=\"reusableField01Value\" data-value=\"\"><option value=\"Genesys Orchestrators & Plenary Session\">Full Day Experience<\/option><option value=\"Keynotes & Plenary Sessions\">Afternoon Experience<\/option><\/select><label for=\"fe461\">Sessions<span class=\"required-asterisk\">*<\/span><\/label><\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Reserve your seat\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Reserve your seat\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<div style=\"background: #f3efe8; border-radius: 20px; padding: 12px 18px; width: 100%; box-sizing: border-box;\">\n<p style=\"margin: 0; font-size: 14px; line-height: 1.5; color: #0b163f;\"><strong>Full Day Experience<\/strong>\uff08\u9650 Genesys \u5ba2\u6236\uff09\uff1a\u5305\u542b Genesys Orchestrators \u5de5\u4f5c\u574a\u53ca\u4e0b\u5348\u4e3b\u821e\u53f0\u4e3b\u984c\u6f14\u8b1b\u5165\u5834\u8cc7\u683c\u3002<br \/>\n<strong>Afternoon Experience<\/strong>\uff1a\u50c5\u958b\u653e\u53c3\u52a0\u4e3b\u821e\u53f0\u4e3b\u984c\u6f14\u8b1b\uff0c\u9069\u7528\u65bc\u6240\u6709 Genesys \u5ba2\u6236\u8207\u6f5b\u5728\u5ba2\u6236\u3002<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\u5b8c\u5584\u7684CX: \u5354\u8abf\u6bcf\u4e00\u500b\u95dc\u9375\u6642\u523b<\/h2>\n<p>\u771f\u6b63\u505a\u597d CX\uff0c\u4e26\u4e0d\u662f\u5728\u81ea\u52d5\u5316\u8207\u4eba\u5de5\u670d\u52d9\u4e4b\u9593\u4e8c\u9078\u4e00\uff0c<br \/>\n\u800c\u662f\u5728\u95dc\u9375\u7576\u4e0b\u7406\u89e3\u5ba2\u6236\u771f\u6b63\u7684\u9700\u6c42\uff0c\u4e26\u5373\u6642\u5354\u8abf \u4eba\u54e1\u3001\u7cfb\u7d71\u8207\u5ba2\u6236\u65c5\u7a0b\uff0c\u63d0\u4f9b\u6700\u5408\u9069\u7684\u56de\u61c9\u3002<\/p>\n<p>\u7576 AI \u4e32\u806f\u5ba2\u6236\u610f\u5716\u3001\u60c5\u5883\u8108\u7d61\u8207\u6b77\u53f2\u4e92\u52d5\u8cc7\u6599\uff0c\u6c7a\u7b56\u80fd\u96a8\u9ad4\u9a57\u6b77\u7a0b\u5373\u6642\u505a\u51fa\u3002<br \/>\n\u6bcf\u4e00\u6b21\u4e92\u52d5\uff0c\u90fd\u80fd\u5728\u6548\u7387\u8207\u540c\u7406\u5fc3\u4e4b\u9593\u53d6\u5f97\u6700\u4f73\u5e73\u8861\u3002<br \/>\n\u4f01\u696d\u4e5f\u56e0\u6b64\u5f9e\u300c\u7ba1\u7406\u5927\u91cf\u4e92\u52d5\u300d\uff0c\u9032\u4e00\u6b65\u9081\u5411\u300c\u6210\u679c\u5c0e\u5411\u7684\u9ad4\u9a57\u7de8\u6392\u300d\u3002<\/p>\n<p><strong>\u800c\u7576\u9019\u6a23\u7684\u8f49\u8b8a\u767c\u751f\uff0c\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u8207\u71df\u904b\u6548\u7387\u4e0d\u518d\u5f7c\u6b64\u53d6\u6368\uff0c\u800c\u662f\u540c\u6b65\u63d0\u5347\u3002<\/strong><\/p>\n<p>\u9019\u6b63\u662f\u9a45\u52d5 CX Tour Taipei 2026 \u7684\u6838\u5fc3\u8f49\u578b\u9858\u666f\u3002<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"h4 mb-0 font-weight-bold\">\u70ba\u4ec0\u9ebc\u53c3\u52a0<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]\u63a1\u7528\u6574\u5408\u5f0f\u5e73\u53f0\u7b56\u7565\uff0c\u7121\u7e2b\u9023\u7d50\u4eba\u54e1\u3001\u7cfb\u7d71\u8207\u5ba2\u6236\u65c5\u7a0b[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]\u89aa\u773c\u898b\u8b49 AI \u7684\u5be6\u969b\u61c9\u7528\uff0c\u4e86\u89e3\u610f\u5716\u3001\u60c5\u5883\u8207\u5c0d\u8a71\u8cc7\u6599\u5982\u4f55\u9a45\u52d5\u5373\u6642\u667a\u6167\u6c7a\u7b56[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]\u53c3\u8207\u5c08\u5bb6\u4e3b\u8b1b\u8b70\u7a0b\uff0c\u5b78\u7fd2\u5982\u4f55\u5728\u7d44\u7e54\u5167\u771f\u6b63\u843d\u5be6 CX Done Right[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]\u8046\u807d\u696d\u754c\u540c\u5115\u7684\u771f\u5be6\u8f49\u578b\u6848\u4f8b[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; m_background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\u9078\u64c7\u60a8\u7684\u9ad4\u9a57\u65b9\u6848<\/h2>\n<h4 style=\"text-align: center;\">\u4f9d\u64da\u60a8\u7684\u8077\u52d9\u89d2\u8272\u3001\u696d\u52d9\u76ee\u6a19\u8207 CX \u767c\u5c55\u968e\u6bb5\uff0c\u9078\u64c7\u6700\u9069\u5408\u60a8\u7684\u5834\u6b21\u3002<\/h4>\n<p style=\"text-align: center;\">\u5f9e\u5e73\u53f0\u5be6\u52d9\u64cd\u4f5c\u5230\u7b56\u7565\u5c64\u7d1a\u6d1e\u5bdf\uff0c\u6bcf\u5834\u6d3b\u52d5\u7686\u91dd\u5c0d\u4e0d\u540c\u5c0d\u8c61\u8207\u76ee\u6a19\u7cbe\u5fc3\u8a2d\u8a08\u3002<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r li.vc_tta-tab a { border-color: rgba(13, 22, 48, 0.2) !important; border-radius: 1rem !important; min-width: 120px; } .vc_tta-tabs-container { margin-bottom: 4rem !important; } li.vc_tta-tab a:hover { border-color: #455073 !important; background: #F1EFEA !important; } li.vc_tta-tab.vc_active a { border: 0 !important; background: #F1EFEA !important; } @media only screen and (max-width: 767px) { .vc_tta-panel-title > a{ align-items: center; color: #0D1630 !important; text-align: left; } .vc_tta-panel.vc_active .vc_tta-panel-heading { border: 0 !important; background: #F1EFEA !important; } .vc_tta-panel .vc_tta-panel-heading { border-radius: 1rem !important; } .vc_tta-panel .vc_tta-panel-heading:hover { border-color: #455073 !important; background: #F1EFEA !important; } .vc_tta-panel-title > a .vc_tta-controls-icon { color: #0D1630 !important; } .vc_tta-panel-title > a .vc_tta-controls-icon:after, .vc_tta-panel-title > a .vc_tta-controls-icon:before { border-color: #0D1630 !important; } .vc_tta-panel-title > a .vc_tta-title-text-container { margin-left: 1rem; } .vc_tta-panel-title > a .vc_tta-sub-title-text { margin-left: 0 !important; } }\r <\/style>[\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tabs shape=&#8221;round&#8221; color=&#8221;white&#8221; spacing=&#8221;20&#8243; alignment=&#8221;center&#8221; active_section=&#8221;&#8221; no_fill_content_area=&#8221;true&#8221;][vc_tta_section title=&#8221;Full Day Experience&#8221; tab_id=&#8221;1776195276652-a97c4654-e71d&#8221; sub_title=&#8221;For: Existing Genesys Cloud Users&#8221;][vc_row_inner r_gutter_size=&#8221;gutter-large&#8221; equal_height=&#8221;yes&#8221; gap=&#8221;10&#8243;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;622557&#8243; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1776269165734{border-bottom-width: 30px !important;}&#8221; rounded_corners=&#8221;rounded&#8221;][vc_column_text css=&#8221;.vc_custom_1776938104336{margin-top: 30px !important;}&#8221;]<\/p>\n<h6><em style=\"color: #ff451a;\">\u9069\u7528\u5c0d\u8c61\uff1a\u73fe\u6709 Genesys \u5ba2\u6236<\/em><\/h6>\n<h4>\u5c08\u70ba\u73fe\u6709\u5ba2\u6236\u8a2d\u8a08\u7684\u5be6\u52d9\u5c0e\u5411\u5de5\u4f5c\u574a\uff0c\u5354\u52a9\u60a8\u9032\u4e00\u6b65\u63d0\u5347 Genesys Cloud CX \u7684\u61c9\u7528\u80fd\u529b\u3002<\/h4>\n<h5 data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:8,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\">\u6838\u5fc3\u50f9\u503c\u200b<\/h5>\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"1\" data-aria-level=\"1\">\u5f9e\u300c\u4f7f\u7528 Genesys Cloud\u300d\u9032\u968e\u5230\u300c\u6253\u9020\u4e26\u7de8\u6392\u5ba2\u6236\u9ad4\u9a57\u300d\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-usefontface=\"false\" data-contrast=\"none\">\u900f\u904e\u5be6\u969b\u53ef\u843d\u5730\u7684\u61c9\u7528\u6848\u4f8b\uff0c\u555f\u52d5\u60a8\u7684 AI \u5c0e\u5165\u65c5\u7a0b <\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"3\" data-aria-level=\"1\">\u89aa\u8eab\u9ad4\u9a57\u4ee5\u4e0b\u6838\u5fc3\u529f\u80fd\uff1a\u200b\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"4\" data-aria-level=\"2\">\u54e1\u5de5\u656c\u696d\u5ea6\u7ba1\u7406\uff08WEM\uff09\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"5\" data-aria-level=\"2\">Agent Copilot\u200b\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"6\" data-aria-level=\"2\">Agentic AI\u200b \uff08\u4ee3\u7406\u5f0f AI\uff09\u200b<\/li>\n<\/ul>\n<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"7\" data-aria-level=\"1\">\u4e86\u89e3\u5982\u4f55\u900f\u904e Orchestrators \u8a08\u756b\uff0c\u9081\u5411 Conductor \u7b49\u7d1a\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"8\" data-aria-level=\"1\">\u638c\u63e1\u8a8d\u8b49\u9032\u968e\u8def\u5f91\uff08Professional\u3001Developer\u3001Specialist\uff09<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><em><strong>\u70ba\u4f55\u53c3\u52a0\uff1f<\/strong><\/em><\/p>\n<p style=\"text-align: center;\"><em>\u82e5\u60a8\u5df2\u5728\u65e5\u5e38\u71df\u904b\u4e2d\u4f7f\u7528 Genesys Cloud\uff0c\u672c\u5834\u6b21\u5c07\u5354\u52a9\u60a8\u66f4\u5feb\u901f\u3001\u66f4\u667a\u6167\u5730\u91cb\u653e\u5e73\u53f0\u50f9\u503c\uff0c\u4e26\u4ee5 AI \u70ba\u6838\u5fc3\u9a45\u52d5\u6210\u9577\u3002<\/em><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component-agenda agenda-tabs heading-h3\"><div class=\"agenda-title-group-container\"><h3 class=\"agenda-group-title title text-center\">Genesys Orchestrators<\/h3><\/div><div class=\"agenda-dates\" data-opened=\"0\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-06-26\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Friday, 26 June 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1778574600\" data-start-time=\"08:30 AM\" data-end-time=\"09:00 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:30 AM &ndash; 09:00 AM<\/p><h3 class=\"agenda-title title\">\u5831\u5230\u8207\u4ea4\u6d41<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>\u8207 Genesys \u5c08\u5bb6\u3001\u5408\u4f5c\u5925\u4f34\u53ca\u696d\u754c\u540c\u5115\uff0c\u5728\u8f15\u9b06\u7684\u8336\u6558\u4e2d\u5efa\u7acb\u9023\u7d50\u3002<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778576400\" data-start-time=\"09:00 AM\" data-end-time=\"09:10 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:00 AM &ndash; 09:10 AM<\/p><h3 class=\"agenda-title title\">Orchestrators \u958b\u5834\u4ecb\u7d39<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>\u5f9e\u5b8f\u89c0\u8996\u89d2\u89e3\u6790 AI \u5982\u4f55\u91cd\u5851\u7576\u4eca\u5ba2\u6236\u9ad4\u9a57\uff0c\u4ee5\u53ca\u4f01\u696d\u70ba\u4f55\u5fc5\u9808\u5f9e\u63a2\u7d22\u968e\u6bb5\u9081\u5411\u5be6\u969b\u61c9\u7528\u3002<\/p>\n<p><em><strong>Shanker Bharadwaj Ramaiyah, Customer Success Management Senior Manager, Genesys APAC<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778577000\" data-start-time=\"09:10 AM\" data-end-time=\"10:10 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:10 AM &ndash; 10:10 AM<\/p><h3 class=\"agenda-title title\">\u54e1\u5de5\u656c\u696d\u5ea6\u7ba1\u7406\uff08WEM\uff09\u57fa\u790e<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>\u6df1\u5165\u4e86\u89e3 Genesys Cloud WEM \u529f\u80fd\uff0c\u5305\u62ec\u9810\u6e2c\u3001\u6392\u73ed\u3001\u54c1\u8cea\u7ba1\u7406\u8207\u7e3e\u6548\u5206\u6790\uff0c\u5982\u4f55\u5960\u5b9a\u9ad8\u6548\u806f\u7d61\u4e2d\u5fc3\u7684\u71df\u904b\u57fa\u790e\uff0c\u4e26\u652f\u63f4\u6301\u7e8c\u512a\u5316\u8207 AI \u898f\u6a21\u5316\u5c0e\u5165\u3002<\/p>\n<p><em><strong>Catrina Duff, PS WEM Business &amp; Strategy Director, Genesys APAC<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778580600\" data-start-time=\"10:10 AM\" data-end-time=\"10:25 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:10 AM &ndash; 10:25 AM<\/p><h3 class=\"agenda-title title\">\u8336\u6558\u4ea4\u6d41<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778581500\" data-start-time=\"10:25 AM\" data-end-time=\"11:25 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:25 AM &ndash; 11:25 AM<\/p><h3 class=\"agenda-title title\">Agent Copilot \u8207\u4ee3\u7406\u5f0f AI<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>\u4e86\u89e3 Agent Copilot \u5982\u4f55\u5373\u6642\u8f14\u52a9\u5ba2\u670d\u4eba\u54e1\uff0c\u63d0\u4f9b\u5efa\u8b70\u3001\u81ea\u52d5\u5316\u6d41\u7a0b\u8207\u77e5\u8b58\u5373\u6642\u5448\u73fe\uff1b\u540c\u6642\u524d\u77bb\u4ee3\u7406\u5f0f AI \u5982\u4f55\u900f\u904e\u81ea\u4e3b\u6c7a\u7b56\uff0c\u512a\u5316\u6d41\u7a0b\u4e26\u5168\u9762\u63d0\u5347\u5ba2\u6236\u8207\u54e1\u5de5\u9ad4\u9a57\u3002<\/p>\n<p><em><strong>Chi Hoe Chee, Professional Services Consulting Senior Director, Genesys APAC<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778585100\" data-start-time=\"11:25 AM\" data-end-time=\"11:50 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:25 AM &ndash; 11:50 AM<\/p><h3 class=\"agenda-title title\">\u5f9e\u6d1e\u5bdf\u5230\u884c\u52d5<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>\u6574\u7406\u95dc\u9375\u91cd\u9ede\u8207\u5f8c\u7e8c\u5efa\u8b70\uff0c\u5354\u52a9\u60a8\u8a55\u4f30\u73fe\u6cc1\u6210\u719f\u5ea6\u3001\u512a\u5148\u6392\u5e8f\u9ad8\u50f9\u503c\u61c9\u7528\u5834\u666f\uff0c\u4e26\u5c07\u7b56\u7565\u6709\u6548\u8f49\u5316\u70ba\u53ef\u8861\u91cf\u6210\u679c\u3002<\/p>\n<p><em><strong>Chi Hoe Chee, Professional Services Consulting Senior Director, Genesys APAC<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778586600\" data-start-time=\"11:50 AM\" data-end-time=\"01:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:50 AM &ndash; 01:30 PM<\/p><h3 class=\"agenda-title title\">\u5348\u9910\u8207\u4ea4\u6d41<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>\u5728\u8f15\u9b06\u7528\u9910\u6c1b\u570d\u4e2d\uff0c\u8207\u696d\u754c\u540c\u5115\u3001Genesys \u5718\u968a\u53ca\u5408\u4f5c\u5925\u4f34\u9032\u884c\u6df1\u5ea6\u4ea4\u6d41\u3002<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778592600\" data-start-time=\"01:30 PM\" data-end-time=\"05:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">01:30 PM &ndash; 05:00 PM<\/p><h3 class=\"agenda-title title\">\u4e0b\u5348\u9ad4\u9a57<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em>\u5b8c\u6574\u5167\u5bb9\u8acb\u53c3\u95b1\u300c\u4e0b\u5348\u9ad4\u9a57\u300d\u5206\u9801\u3002<\/em><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Afternoon Experience&#8221; tab_id=&#8221;1776195276660-376d75aa-a51a&#8221; sub_title=&#8221;For: CX, EX, and AI professionals&#8221;][vc_row_inner r_gutter_size=&#8221;no-gutters&#8221; equal_height=&#8221;yes&#8221; gap=&#8221;10&#8243;][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-title-group-container\"><h2 class=\"agenda-group-title title text-center\">\u4e3b\u8ad6\u58c7\u8207\u4e3b\u984c\u6f14\u8b1b<\/h2><\/div><div class=\"agenda-dates\" data-opened=\"0\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-06-26\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Friday, 26 June 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1778587200\" data-start-time=\"12:00 PM\" data-end-time=\"01:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:00 PM &ndash; 01:30 PM<\/p><h3 class=\"agenda-title title\">\u5831\u5230\u3001\u5348\u9910\u8207\u4ea4\u6d41<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>\u900f\u904e\u9910\u6558\u8207\u4ea4\u6d41\uff0c\u958b\u555f CX Tour \u7cbe\u5f69\u9ad4\u9a57\u3002<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778592600\" data-start-time=\"01:30 PM\" data-end-time=\"01:40 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">01:30 PM &ndash; 01:40 PM<\/p><h3 class=\"agenda-title title\">\u6b61\u8fce\u4f86\u5230 CX Tour Taipei\uff01<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em><strong><span class=\"TextRun BCX8 SCXP244937164\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP244937164\">Mao Gen Foo, VP Sales Asia, Genesys<\/span><\/span><\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778593200\" data-start-time=\"01:40 PM\" data-end-time=\"01:50 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">01:40 PM &ndash; 01:50 PM<\/p><h3 class=\"agenda-title title\">AI \u9a45\u52d5\u4e0b\u53f0\u7063 CX \u7684\u672a\u4f86\uff1a\u6578\u64da\u63ed\u793a\u7684\u65b0\u8da8\u52e2<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>\u53f0\u7063\u7684\u5ba2\u6236\u9ad4\u9a57\u672a\u4f86\u5c07\u6703\u662f\u4ec0\u9ebc\u6a23\u8c8c\uff1f<\/p>\n<p>\u672c\u5834\u4e3b\u984c\u6f14\u8b1b\u5c07\u900f\u904e\u95dc\u9375\u6578\u64da\u6d1e\u5bdf\uff0c\u6df1\u5165\u89e3\u6790 AI \u5982\u4f55\u91cd\u5851\u5ba2\u6236\u671f\u5f85\u3001\u884c\u70ba\u6a21\u5f0f\u8207\u4f01\u696d\u7b56\u7565\uff0c\u4e26\u8aaa\u660e\u4f01\u696d\u61c9\u5982\u4f55\u63d0\u524d\u5e03\u5c40\uff0c\u6301\u7e8c\u4fdd\u6301\u9818\u5148\u3002<\/p>\n<p data-ccp-props=\"{&quot;335559683&quot;:0}\"><em><strong><span class=\"TextRun SCXP226888356 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP226888356 BCX8\">Louis Teoh, Commercial Operation, <\/span><\/span><span class=\"TextRun SCXP226888356 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP226888356 BCX8\">Genesys APAC<\/span><\/span><\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778593800\" data-start-time=\"01:50 PM\" data-end-time=\"02:10 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">01:50 PM &ndash; 02:10 PM<\/p><h3 class=\"agenda-title title\">\u5f15\u9818 AI \u52a0\u901f\u6d6a\u6f6e<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>AI \u4e26\u975e\u5373\u5c07\u5230\u4f86 \u2014\u2014 \u5b83\u65e9\u5df2\u958b\u59cb\u91cd\u5851\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<p>\u5728\u9019\u5834\u9ad8\u5f71\u97ff\u529b\u7684\u4e3b\u984c\u6f14\u8b1b\u4e2d\uff0cAlex \u5c07\u5206\u4eab AI \u6642\u4ee3\u4e0b CX \u672a\u4f86\u7684\u524d\u77bb\u9858\u666f\u3002<\/p>\n<p>\u6df1\u5165\u4e86\u89e3\u4f01\u696d\u5982\u4f55\u5f9e\u57fa\u790e\u81ea\u52d5\u5316\uff0c\u9081\u5411 \u4ee3\u7406\u5f0f AI\uff08Agentic AI\uff09 \u7684\u65b0\u968e\u6bb5 \u2014\u2014<br \/>\n\u5728\u9019\u500b\u968e\u6bb5\uff0c\u667a\u6167\u7cfb\u7d71\u4e0d\u53ea\u662f\u63d0\u4f9b\u8f14\u52a9\uff0c\u66f4\u80fd\u4e3b\u52d5\u7de8\u6392\u7aef\u5230\u7aef\u7684\u5ba2\u6236\u65c5\u7a0b\u3002<\/p>\n<p>\u5f9e\u5927\u898f\u6a21\u7d50\u5408\u4eba\u6027\u5316\u540c\u7406\u8207 AI\uff0c\u5230\u52a0\u901f\u6210\u679c\u7522\u51fa\u3001\u964d\u4f4e\u6210\u672c\u4e26\u6df1\u5316\u5ba2\u6236\u5fe0\u8aa0\u5ea6\uff0c\u672c\u5834\u8b70\u7a0b\u5c07\u5e36\u60a8\u638c\u63e1\u7576\u524d\u7522\u696d\u767c\u5c55\u8da8\u52e2\u3002<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><em><strong>Alex Ball, SVP, Genesys Cloud Platform<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778595000\" data-start-time=\"02:10 PM\" data-end-time=\"02:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">02:10 PM &ndash; 02:30 PM<\/p><h3 class=\"agenda-title title\">\u70ba\u5168\u57df\u4ee3\u7406\u5f0f\u9ad4\u9a57\u7de8\u6392\u505a\u597d\u6e96\u5099<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Jarryd \u5c07\u5206\u4eab Genesys \u5982\u4f55\u900f\u904e\u4ee3\u7406\u5f0f AI\uff0c\u5354\u52a9\u4f01\u696d\u70ba\u5ba2\u6236\u8207\u54e1\u5de5\u6253\u9020\u5353\u8d8a\u9ad4\u9a57\u3002<\/p>\n<p>\u4e0b\u4e00\u4e16\u4ee3\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u4e0d\u518d\u50c5\u7531\u81ea\u52d5\u5316\u9a45\u52d5\uff0c\u800c\u5c07\u7531\u66f4\u9ad8\u5c64\u6b21\u7684\u81ea\u4e3b\u80fd\u529b\u6240\u5b9a\u7fa9\u3002<\/p>\n<p>\u5728\u672c\u5834\u4e3b\u984c\u6f14\u8b1b\u4e2d\uff0cAlex \u5c07\u6df1\u5165\u89e3\u6790\u4ee3\u7406\u5f0f AI \u7684\u771f\u6b63\u50f9\u503c\uff0c\u4e26\u8aaa\u660e\u7576\u4f01\u696d\u9081\u5411 \u9ad4\u9a57\u7de8\u6392 Level 5 \u6642\uff0c\u771f\u6b63\u7684\u6280\u8853\u81ea\u4e3b\u6027\u4ee3\u8868\u4ec0\u9ebc\u3002<\/p>\n<p>Jarryd \u4e5f\u5c07\u9032\u4e00\u6b65\u63a2\u8a0e\u63a8\u7406\u80fd\u529b\u3001\u975e\u6c7a\u5b9a\u6027\uff08non-deterministic\uff09\u6a21\u578b\uff0c\u4ee5\u53ca AI agent \u4e4b\u9593\u7684\u5354\u4f5c\uff0c\u5c07\u5982\u4f55\u5168\u9762\u6539\u8b8a CX \u751f\u614b\u3002<\/p>\n<p>\u540c\u6642\uff0c\u4ed6\u4e5f\u6703\u8aaa\u660e\u4f01\u696d\u5fc5\u9808\u5efa\u7acb\u54ea\u4e9b\u65b0\u7684\u6cbb\u7406\u6a5f\u5236\u8207\u63a7\u5236\u6846\u67b6\uff08guardrails\uff09\uff0c\u624d\u80fd\u5728\u4fdd\u6301\u638c\u63a7\u7684\u540c\u6642\uff0c\u63a8\u52d5\u81ea\u4e3b\u6c7a\u7b56\u3002<\/p>\n<p>Genesys \u6b63\u900f\u904e\u7d50\u69cb\u5316\u4e14\u81ea\u4e3b\u7684\u6c7a\u7b56\u6a5f\u5236\uff0c\u4e32\u806f\u9019\u4e9b\u95dc\u9375\u80fd\u529b\u3002<\/p>\n<p data-ccp-props=\"{&quot;335559683&quot;:0}\"><em><strong><span class=\"TextRun SCXP61171921 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP61171921 BCX8\">Jarryd Tuyau, AI Lead Architect, <\/span><\/span><span class=\"TextRun SCXP61171921 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP61171921 BCX8\">Genesys APAC<\/span><\/span><\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778596200\" data-start-time=\"02:30 PM\" data-end-time=\"03:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">02:30 PM &ndash; 03:00 PM<\/p><h3 class=\"agenda-title title\">\u5ba2\u6236\u6210\u529f\u6848\u4f8b\u5206\u4eab<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1778598000\" data-start-time=\"03:00 PM\" data-end-time=\"03:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">03:00 PM &ndash; 03:30 PM<\/p><h3 class=\"agenda-title title\">\u8336\u6558\u4ea4\u6d41<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778599800\" data-start-time=\"03:30 PM\" data-end-time=\"03:50 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">03:30 PM &ndash; 03:50 PM<\/p><h3 class=\"agenda-title title\">\u4fe1\u4efb\uff0c\u662f\u4f01\u696d\u5c0e\u5165 AI \u7684\u95dc\u9375\u6c7a\u52dd\u9ede\uff1a\u73fe\u5834\u5c55\u793a\u4f01\u696d\u7d1a AI \u5be6\u6230\u61c9\u7528<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>\u4fe1\u4efb\uff0c\u662f\u4f01\u696d AI \u6210\u6557\u7684\u95dc\u9375\u3002<\/p>\n<p>\u5728\u9019\u5834\u73fe\u5834\u5c55\u793a\u4e2d\uff0c\u6211\u5011\u5c07\u5448\u73fe\u4ee3\u7406\u5f0f AI \u7684\u5be6\u969b\u904b\u4f5c\u65b9\u5f0f \u2014\u2014<br \/>\n\u5b83\u5982\u4f55\u81ea\u4e3b\u505a\u51fa\u6c7a\u7b56\u3001\u57f7\u884c\u884c\u52d5\uff0c\u540c\u6642\u4ecd\u7dad\u6301\u5b89\u5168\u3001\u5408\u898f\u8207\u53ef\u63a7\u6027\u3002<\/p>\n<p>\u4e86\u89e3\u4f01\u696d\u5982\u4f55\u6709\u4fe1\u5fc3\u5730\u90e8\u7f72\u4e0d\u50c5\u529f\u80fd\u5f37\u5927\uff0c\u66f4\u771f\u6b63\u7b26\u5408\u4f01\u696d\u7d1a\u6a19\u6e96\u7684 AI \u89e3\u6c7a\u65b9\u6848\u3002<\/p>\n<p data-ccp-props=\"{&quot;335559683&quot;:0}\"><em><strong>Pei Wen Quek, Principal Solution Consultant, Genesys APAC<\/strong><\/em><\/p>\n<p data-ccp-props=\"{&quot;335559683&quot;:0}\"><em><strong><span class=\"TextRun SpellingErrorZoomed SCXP57068418 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-ec765aec-61d4-4ee7-8d03-09806bbf6545 SCXP57068418 BCX8\">Shitta<\/span><\/span><span class=\"TextRun SCXP57068418 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP57068418 BCX8\"> Narendra, Senior Solution <\/span><\/span><span class=\"TextRun SCXP57068418 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP57068418 BCX8\">Consultant, Genesys APAC<\/span><\/span><\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778601000\" data-start-time=\"03:50 PM\" data-end-time=\"04:10 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">03:50 PM &ndash; 04:10 PM<\/p><h3 class=\"agenda-title title\">\u4fe1\u4efb\u3001\u97cc\u6027\u8207\u667a\u6167\uff1a\u7de8\u6392\u96f2\u7aef AI \u7684\u4e0b\u4e00\u500b\u4e16\u4ee3<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>\u96a8\u8457\u4f01\u696d\u9081\u5411 AI \u9a45\u52d5\u7684\u9ad4\u9a57\u6642\u4ee3\uff0c\u4fe1\u4efb\u8207\u97cc\u6027\u7684\u91cd\u8981\u6027\u524d\u6240\u672a\u6709\u3002<\/p>\n<p>\u672c\u5834\u4e3b\u984c\u6f14\u8b1b\u5c07\u63a2\u8a0e\u4f01\u696d\u5ba2\u6236\u5982\u4f55\u900f\u904e\u96f2\u7aef\u63d0\u5347\u71df\u904b\u6301\u7e8c\u6027\uff0c\u540c\u6642\u7b26\u5408\u76e3\u7ba1\u8207\u6cd5\u898f\u8981\u6c42\u3002<\/p>\n<p>\u6211\u5011\u4e5f\u5c07\u4ee5 HSBC \u7b49\u6848\u4f8b\u8aaa\u660e\uff0c\u4f01\u696d\u5982\u4f55\u6210\u529f\u53d6\u5f97\u8de8\u5883\u96f2\u7aef\u61c9\u7528\u6838\u51c6\uff0c\u4e26\u5efa\u69cb\u5b89\u5168\u4e14\u5177\u97cc\u6027\u7684\u7cfb\u7d71\u67b6\u69cb\u3002<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><em><strong><span class=\"TextRun SCXP206163774 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP206163774 BCX8\">Igor Bozic, Director COE, Security, Privacy, <\/span><\/span><span class=\"TextRun SCXP206163774 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP206163774 BCX8\">Compliance, Genesys<\/span><\/span><\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778602200\" data-start-time=\"04:10 PM\" data-end-time=\"04:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:10 PM &ndash; 04:30 PM<\/p><h3 class=\"agenda-title title\">\u4ee5\u5546\u696d\u50f9\u503c\u5275\u65b0\u9a45\u52d5\u6210\u9577<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>\u7576\u4eca\u6210\u9577\u7684\u95dc\u9375\uff0c\u5df2\u4e0d\u518d\u53ea\u662f\u6548\u7387\u63d0\u5347\uff0c\u66f4\u5728\u65bc\u6301\u7e8c\u5275\u65b0\u50f9\u503c\u7684\u5275\u9020\u8207\u4ea4\u4ed8\u65b9\u5f0f\u3002<\/p>\n<p>\u672c\u5834\u8b70\u7a0b\u5c07\u63a2\u8a0e\u4f01\u696d\u5982\u4f55\u904b\u7528\u79d1\u6280\u3001\u6578\u64da\u8207\u65b0\u578b\u5de5\u4f5c\u6a21\u5f0f\uff0c\u91cb\u653e\u5546\u696d\u50f9\u503c\u3001\u9a45\u52d5\u6210\u9577\uff0c\u4e26\u5728\u5feb\u901f\u8b8a\u52d5\u7684\u5e02\u5834\u4e2d\u7dad\u6301\u7af6\u722d\u512a\u52e2\u3002<\/p>\n<p data-ccp-props=\"{&quot;335559683&quot;:0}\"><em><strong><span class=\"TextRun SCXP13758408 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP13758408 BCX8\">Prerna Pant, Director, Business Value, <\/span><\/span><span class=\"TextRun SCXP13758408 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP13758408 BCX8\">Genesys APAC<\/span><\/span><\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778603400\" data-start-time=\"04:30 PM\" data-end-time=\"04:50 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:30 PM &ndash; 04:50 PM<\/p><h3 class=\"agenda-title title\">Genesys Orchestrators \u6b63\u5f0f\u767b\u5834\uff1aAI \u9a45\u52d5 CX \u7684\u4e0b\u4e00\u7bc7\u7ae0<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>\u672c\u5834\u8b70\u7a0b\u5c07\u4ecb\u7d39 Genesys Orchestrators \u2014\u2014<br \/>\n\u4e00\u500b\u6574\u5408\u5b78\u7fd2\u8cc7\u6e90\u3001\u793e\u7fa4\u4e92\u52d5\u8207 AI \u667a\u6167\u6307\u5f15\u7684\u7d71\u4e00\u5e73\u53f0\u3002<\/p>\n<p>\u4e86\u89e3\u5b83\u5982\u4f55\u5354\u52a9\u4f01\u696d\u8207\u5718\u968a\u5efa\u7acb\u6240\u9700\u6280\u80fd\u8207\u80fd\u529b\uff0c\u8a2d\u8a08\u3001\u64f4\u5c55\u4e26\u5f15\u9818 AI \u9a45\u52d5\u7684\u9ad4\u9a57\u7de8\u6392\u672a\u4f86\u3002<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1778604000\" data-start-time=\"04:40 PM\" data-end-time=\"05:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:40 PM &ndash; 05:00 PM<\/p><h3 class=\"agenda-title title\">\u6d3b\u52d5\u5713\u6eff\u7d50\u675f!<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em><strong><span class=\"TextRun BCX8 SCXP267134743\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP267134743\">Mao Gen Foo, VP Sales Asia, Genesys APAC<\/span><\/span><\/strong><\/em><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;622672&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][vc_column_text css=&#8221;.vc_custom_1776938346627{margin-top: 30px !important;}&#8221;]<\/p>\n<h6><em style=\"color: #ff451a;\">\u672c\u5834\u6b21\u9069\u5408 CX\u3001EX \u8207 AI \u9818\u57df\u5c08\u696d\u4eba\u58eb\uff0c\u5305\u542b Genesys Cloud \u4f7f\u7528\u8005\u3001\u71df\u904b\u4eba\u54e1\uff0c\u4ee5\u53ca\u8ca0\u8cac\u7b56\u7565\u898f\u5283\u3001\u5c0e\u5165\u8207\u6210\u679c\u7ba1\u7406\u7684\u6c7a\u7b56\u8005\u3002<\/em><\/h6>\n<h4>\u9019\u662f\u4e00\u5834\u805a\u7126\u65bc\u5546\u696d\u6210\u679c\u3001\u8f49\u578b\u7b56\u7565\u8207\u6295\u8cc7\u6c7a\u7b56\u7684\u9ad8\u968e\u8ad6\u58c7\u3002<\/h4>\n<h5 data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:8,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\">\u6838\u5fc3\u50f9\u503c\u200b\u200b<\/h5>\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-usefontface=\"false\" data-contrast=\"none\">\u638c\u63e1\u9818\u5148\u4f01\u696d\u5982\u4f55\uff1a <\/span>\u200b\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"2\" data-aria-level=\"2\">\u5927\u898f\u6a21\u63a8\u52d5\u5e73\u53f0\u5c0e\u5165\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-usefontface=\"false\" data-contrast=\"none\">A\u5c07 CX \u8207\u5546\u696d\u6210\u679c\u7dca\u5bc6\u9023\u7d50<\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"4\" data-aria-level=\"2\">\u904b\u7528 AI \u5efa\u7acb\u7af6\u722d\u512a\u52e2\u200b<\/li>\n<\/ul>\n<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"7\" data-aria-level=\"1\">\u63a2\u7d22\u771f\u5be6\u6210\u529f\u6848\u4f8b\u8207\u71df\u904b\u6a21\u5f0f\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"8\" data-aria-level=\"1\">\u6e05\u6670\u638c\u63e1\uff1a\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"7\" data-aria-level=\"2\">\u4e0b\u4e00\u6b65\u6295\u8cc7\u65b9\u5411\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"8\" data-aria-level=\"2\">\u5982\u4f55\u6700\u5927\u5316 CX + AI \u6295\u8cc7\u5831\u916c\u7387\uff08ROI\uff09\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"9\" data-aria-level=\"2\"><span data-usefontface=\"false\" data-contrast=\"none\">\u5982\u4f55\u6253\u9020\u5177\u672a\u4f86\u97cc\u6027\u7684 CX \u7b56\u7565 <\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><em><strong>\u70ba\u4f55\u53c3\u52a0\uff1f<\/strong><\/em><\/p>\n<p style=\"text-align: center;\"><em>\u82e5\u60a8\u6b63\u8ca0\u8cac CX \u8207 AI \u7b56\u7565\u6216\u6295\u8cc7\u6c7a\u7b56\uff0c\u672c\u5834\u6b21\u5c07\u63d0\u4f9b\u95dc\u9375\u6d1e\u5bdf\u8207\u6c7a\u7b56\u4fe1\u5fc3\uff0c\u52a9\u60a8\u5f15\u9818\u8f49\u578b\u3002<\/em><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\u8b1b\u8005\u9663\u5bb9<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/mao-gen-foo.jpeg\" alt=\"Mao Gen Foo\" ><\/div><div class=\"details\"><p class=\"name h5\">Mao Gen Foo<\/p><p class=\"info\">VP Sales Asia, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Jarryd-scaled-2.png\" alt=\"Jarryd Tuyau\" ><\/div><div class=\"details\"><p class=\"name h5\">Jarryd Tuyau<\/p><p class=\"info\">AI Lead Architect, APAC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/b1d723ef-alex-ball-webinar-image.jpg\" alt=\"Alex Ball\" ><\/div><div class=\"details\"><p class=\"name h5\">Alex Ball<\/p><p class=\"info\">SVP, Genesys Cloud Platform<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/louis.png\" alt=\"Louis Teoh\" ><\/div><div class=\"details\"><p class=\"name h5\">Louis Teoh<\/p><p class=\"info\">Regional Director, Commercial Operation, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/a58880de-7e7b-4d5e-912b-6c6d30e76f7c.jpeg\" alt=\"Betty Han\" ><\/div><div class=\"details\"><p class=\"name h5\">Betty Han<\/p><p class=\"info\">Senior Customer Success Manager, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Prerna-Pant-200x200-2.png\" alt=\"Prerna Pant\" ><\/div><div class=\"details\"><p class=\"name h5\">Prerna Pant<\/p><p class=\"info\">Director, Business Value, Genesys<\/p><\/div><\/div><div class=\"bio\"><p><\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/APAC-Tech-Summit_speaker_Igor-Bozic.png\" alt=\"Igor Bozic\" ><\/div><div class=\"details\"><p class=\"name h5\">Igor Bozic<\/p><p class=\"info\">Director COE, Security, Privacy, Compliance, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/1516750284105.jpeg\" alt=\"Pei Wen Quek\" ><\/div><div class=\"details\"><p class=\"name h5\">Pei Wen Quek<\/p><p class=\"info\">Principal Solution Consultant, Genesys<\/p><\/div><\/div><div class=\"bio\"><p><\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/1728376820656.jpeg\" alt=\"Shitta Narendra\" ><\/div><div class=\"details\"><p class=\"name h5\">Shitta Narendra<\/p><p class=\"info\">Senior Solution Consultant, Genesys<\/p><\/div><\/div><div class=\"bio\"><p><\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Catrina-Duff.jpg\" alt=\"Catrina Duff\" ><\/div><div class=\"details\"><p class=\"name h5\">Catrina Duff<\/p><p class=\"info\">PS WEM Business &amp; Strategy Director, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/4ba96265-dba4-470a-99cd-e432df4d7944.jpeg\" alt=\"Chi Hoe Chee\" ><\/div><div class=\"details\"><p class=\"name h5\">Chi Hoe Chee<\/p><p class=\"info\">Professional Services Consulting Senior Director, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Venue<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=&#8221;10&#8243; full_height=&#8221;yes&#8221; equal_height=&#8221;yes&#8221;][vc_column c_scrollable=&#8221;yes&#8221; v_align=&#8221;middle&#8221; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;622701&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_goo_maps location=&#8221;The Peninsula, Bangkok, Thailand&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<div style=\"max-width: 1200px; margin: 0 auto; padding: 40px 24px 28px; text-align: center;\">\n<h2 style=\"margin: 0; font-size: 64px; line-height: 1.1; color: #0b163f; font-weight: 500;\">\u8d0a\u52a9\u55ae\u4f4d<\/h2>\n<p style=\"margin: 20px 0 0; font-size: 18px; line-height: 1.5; color: #0b163f;\">\u7531\u6211\u5011\u7684\u6d3b\u52d5\u5408\u4f5c\u5925\u4f34\u8207\u751f\u614b\u7cfb\u5925\u4f34\u9f0e\u529b\u652f\u6301<\/p>\n<\/div>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<div style=\"max-width: 1200px; margin: 0 auto; padding: 0 24px 60px; text-align: center;\">\n<div style=\"background: #f7f3ee; border-radius: 24px; padding: 38px 24px 42px; margin-bottom: 28px;\">\n<div style=\"font-size: 32px; line-height: 1.2; color: #0b163f; font-weight: 500;\">\u6d3b\u52d5\u5408\u4f5c\u5925\u4f34<\/div>\n<div style=\"width: 52px; height: 4px; background: #ff451a; margin: 16px auto 28px; border-radius: 999px;\"><\/div>\n<p><a style=\"display: inline-block; text-decoration: none;\" href=\"https:\/\/aws.amazon.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n<img decoding=\"async\" style=\"width: 100%; max-width: 260px; height: 120px; object-fit: contain; display: block; margin: 0 auto;\" src=\"https:\/\/www.genesys.com\/media\/aws-final-2.png\" alt=\"AWS\" \/><br \/>\n<\/a><\/p>\n<\/div>\n<div style=\"background: #f7f3ee; border-radius: 24px; padding: 38px 24px 42px; margin-bottom: 28px;\">\n<div style=\"font-size: 32px; line-height: 1.2; color: #0b163f; font-weight: 500;\">\u91d1\u7d1a\u5408\u4f5c\u5925\u4f34<\/div>\n<div style=\"width: 52px; height: 4px; background: #ff451a; margin: 16px auto 28px; border-radius: 999px;\"><\/div>\n<div style=\"display: flex; justify-content: center; align-items: center; flex-wrap: wrap; gap: 32px;\"><a style=\"display: inline-block; text-decoration: none;\" href=\"https:\/\/www.grandsys.com.tw\/\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n<img decoding=\"async\" style=\"width: 100%; max-width: 220px; height: 110px; object-fit: contain; display: block; margin: 0 auto;\" src=\"https:\/\/www.genesys.com\/media\/Gradsys_LOGO_\u6a6b.png\" alt=\"Grandsys TW\" \/><br \/>\n<\/a><br \/>\n<a style=\"display: inline-block; text-decoration: none;\" href=\"https:\/\/hualiteq.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n<img decoding=\"async\" style=\"width: 100%; max-width: 220px; height: 110px; object-fit: contain; display: block; margin: 0 auto;\" src=\"https:\/\/www.genesys.com\/media\/2020_HQ_Logo_RGB_Rain-01-scaled.png\" alt=\"Hualiteq TW\" \/><br \/>\n<\/a><br \/>\n<a style=\"display: inline-block; text-decoration: none;\" href=\"https:\/\/www.nse.com.tw\/\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n<img decoding=\"async\" style=\"width: 100%; max-width: 220px; height: 110px; object-fit: contain; display: block; margin: 0 auto;\" src=\"https:\/\/www.genesys.com\/media\/nse-blue.png\" alt=\"NSE Taiwan\" \/><br \/>\n<\/a><br \/>\n<a style=\"display: inline-block; text-decoration: none;\" href=\"https:\/\/www.vonage.sg\/\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n<img decoding=\"async\" style=\"width: 100%; max-width: 220px; height: 110px; object-fit: contain; display: block; margin: 0 auto;\" src=\"https:\/\/www.genesys.com\/media\/Sponsor-Logo-1600x600_Vonage-Ericsson.png\" alt=\"Vonage\" \/><br \/>\n<\/a><\/div>\n<\/div>\n<div style=\"background: #f7f3ee; border-radius: 24px; padding: 38px 24px 42px;\">\n<div style=\"font-size: 32px; line-height: 1.2; color: #0b163f; font-weight: 500;\">\u652f\u6301\u55ae\u4f4d<\/div>\n<div style=\"width: 52px; height: 4px; background: #ff451a; margin: 16px auto 28px; border-radius: 999px;\"><\/div>\n<p><a style=\"display: inline-block; text-decoration: none;\" href=\"https:\/\/services.global.ntt\/\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n<img decoding=\"async\" style=\"width: 100%; max-width: 220px; height: 110px; object-fit: contain; display: block; margin: 0 auto;\" src=\"https:\/\/www.genesys.com\/media\/GlobalLogo_NTTDATA_FutureBlue_RGB-1.png\" alt=\"NTT Data TW\" \/><br \/>\n<\/a><\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">\u5e38\u898b\u554f\u984c\uff08FAQ\uff09<\/h3>\n<p>\u5982\u60a8\u5c0d CX Tour Taipei \u6709\u4efb\u4f55\u7591\u554f\uff0c\u8acb\u53c3\u8003\u4ee5\u4e0b\u8aaa\u660e\uff1b\u6216\u8acb\u806f\u7e6b\uff1a<strong>AsiaMarketing@genesys.com<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p data-start=\"204\" data-end=\"367\"><strong>\u8ab0\u9069\u5408\u53c3\u52a0\u300c\u5168\u65e5\u9ad4\u9a57\u300d\uff1f<\/strong><br data-start=\"250\" data-end=\"253\" \/>\u5168\u65e5\u9ad4\u9a57\u50c5\u958b\u653e Genesys \u5ba2\u6236\u53c3\u52a0\uff0c\u5305\u542b\u4e0a\u5348\u8207\u4e0b\u5348\u6240\u6709\u5834\u6b21\u3002<\/p>\n<p data-start=\"369\" data-end=\"584\"><strong>\u8ab0\u9069\u5408\u53c3\u52a0\u300c\u4e0b\u5348\u9ad4\u9a57\u300d\uff1f<\/strong><br data-start=\"416\" data-end=\"419\" \/>\u9069\u5408 CX\u3001EX \u8207 AI \u5c08\u696d\u4eba\u58eb\uff0c\u5305\u62ec\u4f01\u696d\u9818\u5c0e\u8005\u3001\u6c7a\u7b56\u4e3b\u7ba1\u53ca\u5c08\u6ce8\u65bc\u7b56\u7565\u8207\u6210\u679c\u7684\u5718\u968a\u3002<\/p>\n<p data-start=\"586\" data-end=\"765\"><strong>\u5168\u65e5\u9ad4\u9a57\u5305\u542b\u54ea\u4e9b\u5167\u5bb9\uff1f<\/strong><br data-start=\"634\" data-end=\"637\" \/>\u5305\u542b\u4e0a\u5348\u8207\u4e0b\u5348\u6240\u6709\u8b70\u7a0b\uff0c\u7d50\u5408\u5be6\u52d9\u64cd\u4f5c\u8207\u7b56\u7565\u6d1e\u5bdf\u3002<\/p>\n<p data-start=\"767\" data-end=\"887\"><strong>\u4e0b\u5348\u9ad4\u9a57\u5305\u542b\u54ea\u4e9b\u5167\u5bb9\uff1f<\/strong><br data-start=\"816\" data-end=\"819\" \/>\u50c5\u5305\u542b\u4e0b\u5348\u4e3b\u8ad6\u58c7\uff08Plenary Session\uff09\u3002<\/p>\n<p data-start=\"889\" data-end=\"1004\"><strong>\u6d3b\u52d5\u5730\u9ede\u5728\u54ea\u88e1\uff1f<\/strong><br data-start=\"931\" data-end=\"934\" \/>\u6d3b\u52d5\u5c07\u65bc\u53f0\u5317\u5bd2\u820d\u827e\u9e97\u9152\u5e97\u8209\u884c\uff0c\u6642\u9593\u70ba 2026 \u5e74 6 \u6708 26 \u65e5\u3002<\/p>\n<p data-start=\"1006\" data-end=\"1161\"><strong>\u9084\u6709\u5176\u4ed6\u554f\u984c\uff1f<\/strong><br data-start=\"1053\" data-end=\"1056\" \/>\u5982\u9700\u66f4\u591a\u5354\u52a9\u6216\u5831\u540d\u76f8\u95dc\u652f\u63f4\uff0c\u8acb\u806f\u7e6b\uff1a<strong>AsiaMarketing@genesys.com<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; par_bg=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row_content&#8221; content_placement=&#8221;middle&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;form&#8221; css=&#8221;.vc_custom_1776796398921{background-image: url(https:\/\/www.genesys.com\/media\/Taiwan2-scaled.jpg?id=623424) !important;}&#8221;][vc_row][vc_column background_color=&#8221;bgc-glass&#8221; width=&#8221;1\/2&#8243;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;] CX Tour Taipei AI \u9a45\u52d5\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u5275\u9020\u53ef\u8861\u91cf\u7684\u5546\u696d\u6210\u679c \u8aa0\u646f\u9080\u8acb\u60a8\u8207 Genesys \u9f4a\u805a\u53f0\u5317\uff0c\u6df1\u5165\u63a2\u7d22 AI \u7684\u5be6\u52d9\u61c9\u7528\u6848\u4f8b\u3001\u9ad4\u9a57\u7de8\u6392\u7b56\u7565\uff0c\u4ee5\u53ca\u5be6\u6230\u65b9\u6cd5\uff0c\u5354\u52a9\u4f01\u696d\u6253\u9020\u53ef\u91cf\u5316\u7684 CX \u6210\u679c\u3002 2026 \u5e74 6 \u6708 26 \u65e5\uff5c\u53f0\u5317\u5bd2\u820d\u827e\u9e97\u9152\u5e97 [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;] Full Day Experience\uff08\u9650 Genesys \u5ba2\u6236\uff09\uff1a\u5305\u542b Genesys Orchestrators \u5de5\u4f5c\u574a\u53ca\u4e0b\u5348\u4e3b\u821e\u53f0\u4e3b\u984c\u6f14\u8b1b\u5165\u5834\u8cc7\u683c\u3002 Afternoon Experience\uff1a\u50c5\u958b\u653e\u53c3\u52a0\u4e3b\u821e\u53f0\u4e3b\u984c\u6f14\u8b1b\uff0c\u9069\u7528\u65bc\u6240\u6709 Genesys \u5ba2\u6236\u8207\u6f5b\u5728\u5ba2\u6236\u3002 [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] \u5b8c\u5584\u7684CX: \u5354\u8abf\u6bcf\u4e00\u500b\u95dc\u9375\u6642\u523b \u771f\u6b63\u505a\u597d CX\uff0c\u4e26\u4e0d\u662f\u5728\u81ea\u52d5\u5316\u8207\u4eba\u5de5\u670d\u52d9\u4e4b\u9593\u4e8c\u9078\u4e00\uff0c \u800c\u662f\u5728\u95dc\u9375\u7576\u4e0b\u7406\u89e3\u5ba2\u6236\u771f\u6b63\u7684\u9700\u6c42\uff0c\u4e26\u5373\u6642\u5354\u8abf [&hellip;]<\/p>\n","protected":false},"author":1158,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[17548],"tax_buying_job":[],"tax_buyer_persona":[16887,16919],"tax_sector":[16931,16966,16986,17015,17025,17050],"tax_segment":[17079],"class_list":["post-623412","events","type-events","status-publish","hentry","event_type-cx-tours","tax_products_programs-genesys-cloud-cx-en-sg","tax_buyer_persona-business-en-sg","tax_buyer_persona-technical-en-sg","tax_sector-financial-en-sg","tax_sector-healthcare-en-sg","tax_sector-industrial-en-sg","tax_sector-public-en-sg","tax_sector-retail-en-sg","tax_sector-technology-en-sg","tax_segment-enterprise-en-sg"],"acf":{"event_type":"xperience","event_start_date":"06\/26\/2026","event_location":"Taipei, Taiwan","event_venue_name":"Humble House Taipei","country":"Taiwan, Province of China","venue_map":{"address":"Humble House Taipei, Curio Collection by Hilton, Songgao Road, Xinyi District, Taipei City, Taiwan","lat":25.0386933,"lng":121.567342,"zoom":14,"place_id":"ChIJaZ9KuiOrQjQR5lAZcRypzNo","name":"Humble House Taipei, Curio Collection by Hilton","street_number":"18\u865f","street_name":"Songgao Road","street_name_short":"Songgao Rd","state":"Taipei City","post_code":"110","country":"Taiwan","country_short":"TW"},"hide_navigation":"mini","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":true,"event_header_title":"CX Tour","event_description_title":"CX Done Right: Orchestrating Every Moment","event_description":"In the experience economy, leading means never standing still. Like elite athletes and teams, the most successful businesses never plateau. Leaders don\u2019t settle \u2014 they look for every edge to outperform the competition.<br \/>\r\n<br \/>\r\nJoin CX Tour Bangkok, the event series for customer experience (CX) leaders looking to harness the power of artificial intelligence (AI) and automation to drive real business outcomes, whilst creating effortless, efficient and personalized experiences.<br \/>\r\n<br \/>\r\n","form_button":"Register now","is_external_registration":[],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"text","af_width":false,"af_label":"Do you have any Special Dietary Requirement?","af_lid":"DietaryRequirement","af_lname":"DietaryRequirement","af_id":"fe460","af_name":"reusableField01Label","af_required":"not-required","af_opt_design":"stacked","af_value":"","select_option":false},{"af_type":"select","af_width":"form-5","af_label":"Choose your Session","af_lid":"SessionSelector","af_lname":"SessionSelector","af_id":"fe460","af_name":"reusableField02Label","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"Orchestrator's Session (AM & PM Sessions)","so_value":"9 AM to 5PM"},{"so_label":"Keynotes (PM Session)","so_value":"12PM to 5PM"}]}]},"cust_form_id":"","form_cid":"701Ht000001CUCgIAO","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"<p data-start=\"227\" data-end=\"278\">Thank you for registering for <strong data-start=\"257\" data-end=\"275\">CX Tour Bangkok<\/strong>.<\/p>\n<p data-start=\"280\" data-end=\"413\"><strong>Please note:<\/strong> your registration is <strong data-start=\"314\" data-end=\"335\">not yet confirmed<\/strong>. You will receive a separate confirmation email once it has been processed.<\/p>\n<p data-start=\"632\" data-end=\"717\">If you have any questions, please reach out to us at <strong data-start=\"685\" data-end=\"714\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"687\" data-end=\"712\">AsiaMarketing@genesys.com<\/a><\/strong><\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":586633,"content_video":""},"text_content":{"sub_title_h4":"Deliver Automation that Feels Human","text_content":"<p>Doing CX right isn\u2019t about choosing between automation or human service. It\u2019s about understanding what the customer needs in the moment \u2014 and orchestrating the right response across people, systems and journeys in real time.<\/p>\n<p data-start=\"317\" data-end=\"530\">When AI connects intent, context and history, decisions happen as experiences unfold. Interactions deliver the right balance of speed and empathy. Organizations move from managing volume to orchestrating outcomes.<\/p>\n<p data-start=\"532\" data-end=\"607\"><strong>And when that shift happens, loyalty and efficiency compound \u2014 not compete.<\/strong><\/p>\n<p data-start=\"609\" data-end=\"662\" data-is-last-node=\"\" data-is-only-node=\"\">CX Tour Bangkok 2026 is where this transformation unfolds\u2014save your seat today<\/p>\n","cta_text":"CX Tour Bangkok","cta_url":""},"disable_speaker_section":false,"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"15\/06\/2026","agenda_tab_label":"Orchestrator's Session","agenda_details":[{"agenda_title":"Arrival, Coffee, Bites & Networking","agenda_start_time":"08:30:00","agenda_end_time":"09:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Welcome to CX Tour Bangkok: Deliver the Next Level of Experience","agenda_start_time":"09:30:00","agenda_end_time":"09:40:00","agenda_single_description":"<p><em><strong>Mao Gen Foo, Vice President \u2013 Asia, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"The State of Customer Experience","agenda_start_time":"09:40:00","agenda_end_time":"10:00:00","agenda_single_description":"<p>Prerna Pant, Director of Global Innovation \u2013 APAC at Genesys, will share key insights from the State of CX in Asia. She will explore how businesses can leverage AI, cloud, and omnichannel innovation to meet rising customer expectations and create seamless, empathetic experiences that drive loyalty and growth.<\/p>\n<p><em><strong>Prerna Pant, Director, Global Innovation \u2013 APAC, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"The Experience Economy Revolution","agenda_start_time":"10:00:00","agenda_end_time":"10:30:00","agenda_single_description":"<p>AI is changing the relationships organisations build with their customers and employees, creating an unprecedented opportunity in the experience economy. The next era of customer experience won\u2019t be shaped by automation alone, but by autonomy. Antoine demystifies the promise of agentic AI and clarifies what true technological agency means as organisations prepare for Level 5 of Experience Orchestration.<\/p>\n<p><em><strong>Antoine Ducarme, Vice President, Solutions Consulting \u2013 APAC, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Embracing the Agentic Era: Innovations and Future Directions in Genesys Cloud","agenda_start_time":"10:30:00","agenda_end_time":"11:00:00","agenda_single_description":"<p>What\u2019s new for Genesys Cloud? Hear the latest updates and roadmap for Genesys Cloud.<\/p>\n<p><em><strong>Jarryd Tuyau, AI Lead \u2013 APAC, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Morning tea & Networking","agenda_start_time":"11:00:00","agenda_end_time":"11:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Elevating CX in Financial Services: Harnessing AI for Secure, Personalised, and Compliant Engagements","agenda_start_time":"11:30:00","agenda_end_time":"11:50:00","agenda_single_description":"<p style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; caret-color: #0d1630; color: #0d1630; font-family: Roboto, -apple-system, system-ui, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; letter-spacing: -0.16px;\">Discover how financial institutions can elevate customer experience with AI-powered platforms that deliver secure, compliant, and personalised engagement. This session highlights how modern CCaaS solutions drive efficiency, empower agents, and enable seamless digital and voice interactions\u2014helping financial services organisations stay competitive and future-ready.<\/p>\n<p style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; caret-color: #0d1630; color: #0d1630; font-family: Roboto, -apple-system, system-ui, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; letter-spacing: -0.16px;\"><em style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-weight: bold;\">David Porter, VP\/Managing Director, Global Banking Industry, Genesys<\/span><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"AI in ASEAN: Impact, Challenges, and Opportunities with AWS & ServiceNow","agenda_start_time":"11:50:00","agenda_end_time":"12:10:00","agenda_single_description":"<div class=\"ewa-rteLine\">\n<p class=\"ewa-rteLine\">AI is reshaping the way enterprises across ASEAN operate and compete. In this keynote, leaders from AWS and ServiceNow will join Genesys and showcase real-world examples of AI adoption that have delivered tangible benefits, from streamlining operations to enriching customer experiences. We shall examine the principal challenges organisations in ASEAN encounter when implementing AI, from integration complexities to workforce readiness, and how together with Genesys, AWS and ServiceNow support them through resilient infrastructure and skills development initiatives. The session will further address ethical AI, data privacy, and security, whilst providing a forward-looking perspective on the evolving role of generative AI in driving innovation across the region.<\/p>\n<p><em><strong>Ashok Sankaran, Director Partner &amp; Alliances \u2013 APAC, Genesys<\/strong><\/em><\/p>\n<p class=\"yITMyFbRrVvopoKFAxTSFHBLAiZrwefcItWAxoI inline t-24 v-align-middle break-words\"><em><strong>Manusnan Harinsuit, Senior Solutions Architect, AWS<\/strong><\/em><\/p>\n<p><em><strong>Varit Ovadhana, Country Manager, Thailand, ServiceNow<\/strong><\/em><\/p>\n<\/div>\n","agenda_session_speakers":false},{"agenda_title":"Customer Panel: Leading the Future of CX","agenda_start_time":"12:10:00","agenda_end_time":"12:30:00","agenda_single_description":"<p>Don\u2019t miss this engaging panel discussion with CX leaders at the forefront of business and technology innovation. These industry experts will explore how they are leading transformative change, sharing key strategies for success in a fast-paced business environment. The panellists will share what it takes to innovate experiences in today\u2019s rapidly evolving, AI-driven world.<\/p>\n<p><em><strong>Dr. Francis Goh, Global Board of Directors, CXPA<\/strong><\/em><\/p>\n<p><em><strong>Prerna Pant, Director, Global Innovation \u2013 APAC, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Dr. <span class=\"outlook-search-highlight\" data-markjs=\"true\">Montree<\/span> <span class=\"outlook-search-highlight\" data-markjs=\"true\">Thirasakthana, Executive Vice President, Technology and Innovation, Thai Life Insurance Public Company Limited<\/span><\/strong><\/em><\/p>\n<p><em><strong>Sarawut Pienluprasith, Executive Vice President &#8211; Information Technology, SCB Protect<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Lunch & Networking","agenda_start_time":"12:30:00","agenda_end_time":"13:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":" Track 1 - Workshop A: From Vision to Value: HSBC's Customer Case Study","agenda_start_time":"13:30:00","agenda_end_time":"14:30:00","agenda_single_description":"<p>Discover how HSBC transformed its customer experience strategy into measurable business value with Genesys Cloud CX. In this session, you\u2019ll learn how AI-driven orchestration, predictive routing, and real-time visibility helped HSBC achieve a projected $60M in value, reduce abandonment rates by nearly half, cut handling times, and boost customer satisfaction. Join us to see how vision translates into tangible results.<\/p>\n<p><em><strong>Glendon Wong, Solution Consulting Senior Manager &#8211; Asia, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Gabriel Ng, Senior Solution Consultant &#8211; Asia, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Track 1 - Workshop B: Agentic AI in Outbound: Balancing Automation and Human Touch","agenda_start_time":"14:30:00","agenda_end_time":"15:30:00","agenda_single_description":"<p class=\"ewa-rteLine\">Discover how agentic AI can transform outbound operations like collections and telesales. We\u2019ll share strategies for scaling AI-driven engagement, teaching AI with human best practices, and knowing when to hand off to humans for empathy and compliance. The session will also spotlight the\u00a0Genesys Roadmap, showing how upcoming innovations support more efficient, human-centric outbound engagement.<\/p>\n<p><em><strong>Jarryd Tuyau, AI Lead \u2013 APAC, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Track 2 - Workshop A: AI-Driven Employee Engagement","agenda_start_time":"13:30:00","agenda_end_time":"14:30:00","agenda_single_description":"<div class=\"ewa-rteLine\">\n<p class=\"ewa-rteLine\">Artificial intelligence is transforming employee engagement. Join this workshop to explore strategies that blend responsible automation with human-centric practices, fostering a thriving workplace. Learn how to support supervisors with the tools they need to lead and inspire effectively by balancing technology with empathy. Equip yourself with the knowledge and skills to elevate employee engagement and create a future-ready workforce.<\/p>\n<div class=\"ewa-rteLine\">\n<p><em><strong>Krissada Kiatumsom, Senior Solution Consultant &#8211; Thailand, Genesys<\/strong><\/em><\/p>\n<\/div>\n<\/div>\n","agenda_session_speakers":false},{"agenda_title":"Track 2 - Workshop B: Evolving with Purpose: CX Transformation Advisory & Advocacy Experience Orchestration Framework","agenda_start_time":"14:30:00","agenda_end_time":"15:30:00","agenda_single_description":"<div class=\"ewa-rteLine\">In this interactive session, you&#8217;ll discover how Genesys helps leading organizations like yours:<\/div>\n<ul>\n<li class=\"ewa-rteLine\">Align every customer and employee journey using Experience Orchestration<\/li>\n<li class=\"ewa-rteLine\">Turn insights into action with help from our CX Advisors<\/li>\n<li class=\"ewa-rteLine\">Maximise platform value through Professional Services<\/li>\n<li class=\"ewa-rteLine\">Drive continuous success with TAM-led engagement<\/li>\n<li class=\"ewa-rteLine\">Join our Advocacy Program to spotlight your achievements<\/li>\n<\/ul>\n<p><em><strong>Christopher Chua, Senior Services Engagement Director \u2013 Asia, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director &#8211; APAC, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Shanker Bharadwaj Ramaiyah, Customer Success Management, Senior Manager &#8211; Asia, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Stalin Singh, Senior Technical Account Manager &#8211; Asia, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Afternoon Tea Break","agenda_start_time":"15:30:00","agenda_end_time":"16:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Demo: Experience how Genesys AI Guide transforms customer engagement with Agentic Bots","agenda_start_time":"16:00:00","agenda_end_time":"16:20:00","agenda_single_description":"<p style=\"font-weight: 400;\">The demo highlights how Agentic AI goes beyond simple automation to provide:\u200b<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Dynamic Q&amp;A with reasoning and adaptation\u200b<\/li>\n<li>Proactive recommendations (e.g., \u201cWould you like to see the keynote agenda?\u201d)\u200b<\/li>\n<li>How Admin create flow using AI Guide<\/li>\n<\/ul>\n<p><em><strong>Partitan Rungkrae, Principal Solution Consultant, Asia, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Fireside Chat: Powering Thailand\u2019s AI Momentum with Bitkub","agenda_start_time":"16:20:00","agenda_end_time":"16:50:00","agenda_single_description":"<p data-start=\"161\" data-end=\"383\">Join us for an exclusive fireside chat at the CX Tour Bangkok with Sakolkorn Sakavee, Co-founder and Chairman of Bitkub Capital Group Holdings, alongside Kulachart Ngernpermpoon, Country Director Indochina &amp; Philippines of Genesys.<\/p>\n<p data-start=\"385\" data-end=\"597\">In today\u2019s experience-driven economy, momentum fuels progress. Just as elite athletes continuously push boundaries, leading organizations in Thailand are leveraging AI and automation to stay ahead of the curve.<\/p>\n<p data-start=\"599\" data-end=\"1021\">In this conversation, Sakolkorn will share his perspective on Thailand\u2019s AI transformation and its impact on the digital economy\u2014highlighting both opportunities and challenges in shaping the future of customer experience. Drawing on Bitkub\u2019s fintech innovation and digital economy expertise, this session will provide thought-provoking insights, practical guidance, and inspiration on harnessing AI for long-term growth.<\/p>\n<p><strong>Kulachart Ngernpermpoon, Country Director Indochina &amp; Philippines, Genesys<\/strong><\/p>\n<p><strong><em>Sakolkorn Sakavee, Co-founder and Chairman, Bitkub Capital Group Holdings<\/em><\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"That's a Wrap on CX Tour Bangkok: Closing Remarks","agenda_start_time":"16:50:00","agenda_end_time":"17:00:00","agenda_single_description":"<p><em><strong>Mao Gen Foo, Vice President &#8211; Asia, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Networking & Lucky Draw","agenda_start_time":"17:00:00","agenda_end_time":"18:00:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_venue_section":false,"enable_map":true,"disable_faq_section":true,"disable_sponsor_section":false,"event_sponsor_tier":[{"sponsor_tier":"Custom","custom_tier":"Premium Partner ","event_sponsors":[{"sponsor_name":"NT DATA","sponsor_image":524569,"sponsor_url":"https:\/\/nttdata-solutions.com\/th\/"}]}],"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"event_date_format":"F j, Y","event_time_format":"g:i a","event_hashtag":"","w_tycontent":"<p>&nbsp;<\/p>\n<p>Thank you for registering for CX Tour.<\/p>\n<p>We have received your registration and are currently reviewing your details. You will hear from us shortly regarding the status of your registration.<\/p>\n<p>Meanwhile if you have any questions please reach out to: AsiaMarketing@genesys.com<\/p>\n","event_status":"ontime","disable_registration":false,"form_header":"","nav_form_text":"","disable_navigation_form_link":false,"event_venue_address":"35th Street, Bonifacio Global City, Taguig","meta_title":"Genesys %%title%%","meta_description":"As companies adapt to a new normal quickly, they discover that the benefits of a cloud contact centre go far beyond enabling agents to work from home. ","event_start_time":"08:30:00","asset_expiration":"","form_header_alignment":"right","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","event_speakers":[{"speaker_name":"Antoine Ducarme","speaker_position":"Vice President, Solutions Consulting, APAC, Genesys","speaker_description":"","speaker_image":508645,"speaker_social":false},{"speaker_name":"Ashok Sankaran","speaker_position":"Director, Parter & Alliances, APAC, Genesys","speaker_description":"","speaker_image":508646,"speaker_social":false},{"speaker_name":"Christopher Chua","speaker_position":"Senior Services Engagement Director - Asia, Genesys","speaker_description":"","speaker_image":589818,"speaker_social":false},{"speaker_name":"David Porter","speaker_position":"Managing Director, VP\/Global Banking Industry, Genesys","speaker_description":"","speaker_image":471311,"speaker_social":false},{"speaker_name":"Dr. Francis Goh","speaker_position":"Global Board of Directors, CXPA","speaker_description":"","speaker_image":592117,"speaker_social":false},{"speaker_name":"Gabriel Ng","speaker_position":"Senior Solution Consultant, APAC, Genesys","speaker_description":"","speaker_image":586640,"speaker_social":false},{"speaker_name":"Glendon Wong","speaker_position":"Solutions Consulting Sr. Manager, APAC, Genesys","speaker_description":"","speaker_image":586639,"speaker_social":false},{"speaker_name":"Jarryd Tuyau","speaker_position":"AI Lead, APAC, Genesys","speaker_description":"","speaker_image":578468,"speaker_social":false},{"speaker_name":"Krissada Kiatumsom","speaker_position":"Senior Solutions Consultant, Apac, Genesys","speaker_description":"","speaker_image":587454,"speaker_social":false},{"speaker_name":"Kulachart Ngernpermpoon","speaker_position":"Country Director Indochina & Philippines, Genesys","speaker_description":"","speaker_image":510507,"speaker_social":false},{"speaker_name":"Mao Gen Foo","speaker_position":"Vice President, APAC, Genesys","speaker_description":"","speaker_image":586637,"speaker_social":false},{"speaker_name":"Dr. Montree Thirasakthana","speaker_position":"Executive Vice President, Technology and Innovation, Thai Life Insurance Public Company Limited","speaker_description":"","speaker_image":592125,"speaker_social":false},{"speaker_name":"Manusnan Harinsuit","speaker_position":"Senior Solutions Architect, AWS","speaker_description":"","speaker_image":592124,"speaker_social":false},{"speaker_name":"Partitan Rungkrae","speaker_position":"Principal Solution Consultant, Asia, Genesys","speaker_description":"","speaker_image":592619,"speaker_social":false},{"speaker_name":"Prerna Pant","speaker_position":"Director, Global Innovation, Genesys","speaker_description":"","speaker_image":540364,"speaker_social":false},{"speaker_name":"Rachana Singh","speaker_position":"Customer Advocacy Director, APAC, Genesys","speaker_description":"","speaker_image":586638,"speaker_social":false},{"speaker_name":"Shanker Bharadwaj Ramaiyah","speaker_position":"Customer Success Management Senior Manager, APAC, Genesys","speaker_description":"","speaker_image":576085,"speaker_social":false},{"speaker_name":"Sakolkorn Sakavee","speaker_position":"Co-founder and Chairman, Bitkub Capital Group Holdings","speaker_description":"","speaker_image":590283,"speaker_social":false},{"speaker_name":"Sarawut Pienluprasith","speaker_position":"Executive Vice President - Information Technology, SCB Protect","speaker_description":"","speaker_image":592116,"speaker_social":false},{"speaker_name":"Stalin Ravindar Singh","speaker_position":"Senior Technical Account Manager - Asia, Genesys","speaker_description":"","speaker_image":589817,"speaker_social":false},{"speaker_name":"Varit Ovadhana ","speaker_position":"Country Manager, Thailand, ServiceNow","speaker_description":"","speaker_image":589838,"speaker_social":false}],"enable_ab_test":false,"event_header_bgc":"orange","enable_external_utm":false,"add_to_global_events":false,"disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":"","form_field_settings":["form_known","form_prefill","form_pp","cb_available","nolazy"],"custom_canonical_url":"","display_desc":false,"title_align":"left","ns_subtitle":"","disable_partner_section":true,"event_partners_title":"","event_partners_subtitle":"","event_partners_columns":"5","additional_content_position":"default","external_registration_link":"https:\/\/conferenceworks.eventsair.com\/cx-tour-auckland-2025\/reg","event_agenda_title":"","remove_agenda_nav":false,"event_agenda_nav":"","event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","remove_venue_nav":false,"event_venue_nav":"","event_faq_title":"","remove_faq_nav":false,"event_faq_nav":"","event_sponsor_title":"Sponsors ","remove_sponsor_nav":false,"event_sponsor_nav":"","remove_partners_nav":false,"event_partners_nav":"","event_agenda_opened":"-1","event_faq_opened":"3","event_end_date":"06\/26\/2026","event_header_image":"https:\/\/www.genesys.com\/media\/bangkok-skyline-cx-tour-2025-scaled-e1752731933710.jpg","event_link":"","get_started_config":"default","gsc_tab":false,"event_venue_bg":"https:\/\/www.genesys.com\/media\/Grand-Hyatt-Location.jpg","enable_intellimize_api":false,"event_end_time":"17:00:00","enable_global_intellimize":true,"enable_anti_flicker":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/623412","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/1158"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/623412\/revisions"}],"predecessor-version":[{"id":625372,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/623412\/revisions\/625372"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=623412"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=623412"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=623412"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=623412"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=623412"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=623412"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=623412"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=623412"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=623412"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=623412"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=623412"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}