{"id":621213,"date":"2026-04-28T17:16:39","date_gmt":"2026-04-29T00:16:39","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=621213"},"modified":"2026-09-23T22:30:08","modified_gmt":"2026-09-24T05:30:08","slug":"xperience-apac","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/xperience-apac","title":{"rendered":"Xperience APAC"},"content":{"rendered":"

[vc_section sec_modern_width=”enable” content_placement=”middle” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D” css=”.vc_custom_1777468349664{background-image: url(https:\/\/www.genesys.com\/media\/xperience-on-tour-sydney-scaled.jpg?id=624160) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row r_gutter_size=”no-gutters” content_placement=”middle” el_id=”row-custom-breakpoints”][vc_column offset=”vc_col-lg-6 vc_col-md-6″ el_class=”bgc-glass rounded p-2 p-lg-4 mt-md-0″][vc_single_image image=”613884″ css=”” si_max_width=”247px” el_class=”mb-2″][vc_column_text css=”” el_class=”mb-0″]<\/p>\n

The CX+AI Event of the year<\/p>\n

Hear from leaders building the future of AI-powered CX<\/h1>\n
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Register today, $449 through 16 October.<\/p>\n<\/div>\n<\/div>\n

11-12 November, 2026 | Sydney, Australia<\/h5>\n

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Register now<\/a><\/div>[\/vc_column][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-5 vc_col-md-offset-1 vc_col-md-5 vc_col-sm-offset-0″][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”1\/2″][vc_single_image image=”623996″ css=”” rounded_corners=”rounded-lg”][\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text css=”” el_id=”mb-0″]<\/p>\n

Why attend?<\/p>\n

Xperience focuses on what works in CX+AI<\/h2>\n

Genesys Xperience is built for the leaders shaping customer experience technology for the age of AI.<\/p>\n

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Gain perspective on how AI and experience orchestration are reshaping competitive strategy<\/h3>\n

Guide investment decisions, manage risk and align priorities across your business.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Learn how to apply emerging technologies and AI in practical, scalable ways<\/h3>\n

Accelerate transformation while maximising the value of your existing investments.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Explore how to build a secure, governed foundation for IT, AI and data<\/h3>\n

Enable experience innovation to scale responsibly across your enterprise.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Visit Orchestrators Hall, where AI comes to life<\/h3>\n

Discover how Genesys advances AI-Powered Experience Orchestration and why you should become a Genesys Orchestrator.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=”enable” background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D” el_class=”mb-4″][vc_row][vc_column width=”2\/3″ offset=”vc_col-sm-offset-2″][vc_column_text css=””]<\/p>\n

Agenda at a glance<\/h2>\n

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Wednesday, 11 November<\/h3><\/div>

12:30 PM – 01:30 PM<\/p>

Xperience APAC Registration & Lunch<\/h3><\/div><\/div>

01:30 PM – 04:30 PM<\/p>

Interactive workshop - Choose one<\/h3><\/div><\/div>

01:30 PM – 04:30 PM<\/p>

Workshop #1 From AI Capabilities to Experience Orchestration: A Practical Introduction to Genesys Cloud AI<\/h3><\/div>

AI delivers the most value when it supports a broader experience strategy. In this three-hour, Education-led session, attendees will explore Genesys Cloud AI and its role across the Levels of Experience Orchestration.\u200b\u200b<\/p>\n

Using a practical business scenario, attendees will see how an organisation can move from early-stage customer experience maturity to a more connected, orchestrated approach. The session will show how automation, augmentation, knowledge, analytics and journey insights can work together to improve customer outcomes, employee experience and business performance.\u200b<\/p>\n

Through practical examples and guided demonstrations, attendees will explore key Genesys Cloud AI capabilities, including Agentic Virtual Agents powered by LAMs, Genesys Cloud Agent Copilot and insights. They\u2019ll leave with a clearer understanding of where these capabilities fit, how they work together across the end-to-end customer journey, and how to continue building their skills after the event.\u200b<\/p>\n<\/div><\/div><\/div>

01:30 PM – 04:30 PM<\/p>

Workshop #2 The AI-Driven Employee: From Outcome Orchestration to Building Agents with Spec-Driven Development<\/h3><\/div>

In this three-hour, hands-on workshop, discover how Genesys is bringing AI into every layer of Workforce Engagement Management through Outcome Orchestration uniting gamification, speech and text analytics, quality management, coaching, learning, AI-powered Virtual Supervisor scoring, and Supervisor Copilot into one intelligent, connected experience.<\/p>\n

You\u2019ll go beyond theory with a live Outcome Orchestration demo and a hands-on exercise, then step into the future of building with AI through Spec-Driven Development (SDD), a game-changing approach to designing Agentic Virtual Agents and quality forms, faster and smarter.<\/p>\n

See it explained, see it demoed, then see it built live.<\/p>\n

Hear real-world perspectives in a customer fireside chat, get a first look at the Workforce Engagement Management roadmap, and leave knowing exactly how Genesys can help make this real for your organisation.<\/p>\n

You\u2019ll walk away with:<\/p>\n