Healthcare is entering a new era, powered by AI, data, and rising expectations from patients, members, and staff. As digital maturity accelerates across APAC, organisations face a critical question: how do we deliver seamless, empathetic, and efficient care at scale?<\/p>\n
At this year\u2019s Summit, we\u2019ll explore:<\/p>\n
Whether you\u2019re a Genesys customer, a healthcare provider exploring transformation, or a partner shaping the future of the sector, this is your opportunity to connect with peers, gain practical insights, and leave with a clearer roadmap for what\u2019s next.<\/p>\n","cta_text":"Health Summit 2026","cta_url":""},"event_speakers":[{"speaker_name":"Tara Mahoney","speaker_position":"Vice President, Global Healthcare, Genesys","speaker_description":"","speaker_image":494261,"speaker_social":false},{"speaker_name":"The Hon. Victor Dominello","speaker_position":"CEO, Future Government Institute","speaker_description":"","speaker_image":622990,"speaker_social":false},{"speaker_name":"Shannon Burrell","speaker_position":"Head of Customer Experience, PRP Diagnostic Imaging","speaker_description":"","speaker_image":623178,"speaker_social":false},{"speaker_name":"Dr Anna Brooks","speaker_position":"Chief Research Officer, Lifeline Australia","speaker_description":"","speaker_image":623179,"speaker_social":false},{"speaker_name":"Priti Thadhani","speaker_position":"Head of Clinical Service Design and Consumer Experience, Lifeline Australia","speaker_description":"","speaker_image":623180,"speaker_social":false},{"speaker_name":"Jenny Reichard","speaker_position":"Senior Industry Executive Healthcare, APAC & Middle East, Genesys","speaker_description":"","speaker_image":513282,"speaker_social":false},{"speaker_name":"Julian Tass","speaker_position":"Principal Solution Consultant, Genesys","speaker_description":"","speaker_image":454104,"speaker_social":false},{"speaker_name":"Tim Deveson","speaker_position":"Account Director, Healthcare, Genesys","speaker_description":"","speaker_image":588323,"speaker_social":false}],"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"09\/06\/2026","agenda_tab_label":"","agenda_details":[{"agenda_title":"Arrival coffee, pastries and registration","agenda_start_time":"08:00:00","agenda_end_time":"09:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Welcome to Genesys Health Summit","agenda_start_time":"09:00:00","agenda_end_time":"09:05:00","agenda_single_description":"
Jenny Reichard, Senior Industry Executive Healthcare, APAC & Middle East, Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"The Next Era of Healthcare Experience: AI, Orchestration and Global Momentum","agenda_start_time":"09:05:00","agenda_end_time":"09:35:00","agenda_single_description":" Healthcare is entering a new phase of transformation, where AI and experience orchestration are redefining how organisations engage patients and support care teams. In this keynote, Tara Mahoney, Global VP of Healthcare at Genesys, shares a global view of the progress made over the past year, including strategic partnerships and the rise of agentic AI, and what it means for healthcare providers. 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In this fireside chat, PRP Imaging shares its journey adopting AI, focusing on how intelligent automation and digital engagement are improving patient experience while supporting clinical workflows.<\/p>\n Shannon Burrell, Head of Customer Experience, PRP Diagnostic Imaging Network with peers<\/p>\n","agenda_session_speakers":false},{"agenda_title":"The Value Equation: Why Patient Engagement Deserves Priority","agenda_start_time":"11:00:00","agenda_end_time":"11:45:00","agenda_single_description":" Healthcare organisations are navigating an unprecedented wave of innovation, from AI and automation to new clinical technologies and digital care models. With so many competing priorities, leaders face a critical question: where should investment focus first to deliver the greatest impact?<\/p>\n This panel brings together healthcare and technology leaders to explore why patient engagement is increasingly becoming a strategic priority. 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\nPriti Thadhani, Head of Clinical Service Design and Consumer Experience
\n<\/strong>Tara Mahoney, Vice President, Global Healthcare, Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Customer Fireside Chat: Adopting AI in Healthcare: Lessons from Diagnostic Imaging","agenda_start_time":"10:00:00","agenda_end_time":"10:25:00","agenda_single_description":"
\n<\/strong>Tim Deveson, Account Director, Healthcare, Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Morning Tea","agenda_start_time":"10:30:00","agenda_end_time":"11:00:00","agenda_single_description":"
\nModerator <\/strong><\/div>\n
\nJenny Reichard, Senior Industry Executive Healthcare, APAC & Middle East, Genesys
\n<\/strong><\/p>\n<\/div>\n","agenda_session_speakers":false},{"agenda_title":"What's Next in Genesys Healthcare","agenda_start_time":"16:30:00","agenda_end_time":"17:15:00","agenda_single_description":"