{"id":620530,"date":"2026-03-30T22:57:37","date_gmt":"2026-03-31T05:57:37","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=620530"},"modified":"2026-04-13T21:06:14","modified_gmt":"2026-04-14T04:06:14","slug":"build-an-agentic-virtual-agent-workshop","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/build-an-agentic-virtual-agent-workshop","title":{"rendered":"Build an Agentic Virtual Agent Workshop"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;form&#8221; css=&#8221;.vc_custom_1773214497813{background-image: url(https:\/\/www.genesys.com\/media\/Web-header.png?id=547707) !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_row_inner el_class=&#8221;bgc-glass rounded p-2 p-lg-3&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"mb-2\">Practical Workshop: Build an Agentic Virtual Agent<\/h1>\n<p class=\"text-20\">Brisbane \u2013 Tuesday, 28 April 2026<\/p>\n<p class=\"text-20\">Melbourne \u2013 Tuesday, 5 May 2026<\/p>\n<p class=\"text-20\">Sydney \u2013 Thursday, 7 May 2026<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init noknown noprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_off white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_off  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><div  class=\"form-row form-floating row-multicid el_field\"><select class=\"form-select multicid_field required\"><option value=\"\" data-ty=\"\"><\/option><option value=\"701Ht000001x8nlIAA\" data-ty=\"\">Brisbane - Tuesday, 28 April<\/option><option value=\"701Ht000001x8nqIAA\" data-ty=\"\">Melbourne - Thursday, 5 May<\/option><option value=\"701Ht000001x8nvIAA\" data-ty=\"\">Sydney - Thursday, 7 May<\/option><\/select><label>Select an event<span class=\"required-asterisk\">*<\/span><\/label><\/div><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/620530\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"events\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/620530\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"620530\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_off  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_off required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_off required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_off required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_off required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_off required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_off required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Event\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"Build an Agentic Virtual Agent Workshop\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/620530\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Register Now\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Register Now\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you p-2 p-lg-3 bgc-glass rounded-lg&#8221;]<\/p>\n<p class=\"h4\">Thank you for registering for the Build an Agentic Virtual Agent Practical Workshop.<\/p>\n<p>You will receive a confirmation email shortly.<\/p>\n<p>If you don&#8217;t receive an email, please contact the Genesys events team via email at <a href=\"mailto:events@cw3.co?subject=Genesys Agentic Virtual Agents Workshop enquiry\">events@cw3.co<\/a> or call +61 3 9870 2611.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><strong>Build the Future of CX: Get Hands-On with Agentic Virtual Agents<\/strong><\/h2>\n<p>Move beyond traditional chatbots and discover a new era of AI-powered customer experience.<\/p>\n<p>In this hands-on workshop, you\u2019ll learn how to design and build your own Agentic Virtual Agent using Genesys Cloud. Powered by large action models (LAMs), these next-generation virtual agents don\u2019t just respond; they reason, take action and resolve customer needs across systems and channels.<\/p>\n<p>Guided by Genesys product experts, you\u2019ll gain practical experience in creating autonomous AI agents that can handle complex, multi-step workflows, adapt in real time and deliver meaningful outcomes. Whether you&#8217;re exploring AI innovation or looking to scale self-service, this session will give you the tools and confidence to bring agentic automation to life.<\/p>\n<p>Join us in Brisbane, Melbourne or Sydney for an immersive half-day experience, followed by networking with your peers and Genesys team over lunch.<\/p>\n<h3>Who should attend:<\/h3>\n<p>This session is designed specifically for:<\/p>\n<ul>\n<li>Platform owners<\/li>\n<li>System administrators<\/li>\n<li>Solution architects and developers<\/li>\n<li>Power users actively configuring and building within Genesys Cloud<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner el_class=&#8221;bgc-lgray mx-0 rounded p-2&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><strong>What you\u2019ll learn:<\/strong><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]How to <strong>design and build an Agentic Virtual Agent<\/strong> using Genesys Cloud AI Studio (no-code)[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]How agentic AI moves from intent recognition to <strong>goal-driven, autonomous action<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]Techniques to<strong> orchestrate workflows <\/strong>across systems, channels and customer journeys[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]How to handle complex, off-script scenarios with <strong>dynamic reasoning and real-time adaptation<\/strong>[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]Best practices for<strong> governance, guardrails and safe deployment<\/strong> at scale[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Join us in a city near you<\/h2>\n<p>[\/vc_column_text]<style type='text\/css'>\r li.vc_tta-tab a { border-color: rgba(13, 22, 48, 0.2) !important; border-radius: 1rem !important; min-width: 120px; } .vc_tta-tabs-container { margin-bottom: 4rem !important; } li.vc_tta-tab a:hover { border-color: #455073 !important; background: #F1EFEA !important; } li.vc_tta-tab.vc_active a { border: 0 !important; background: #F1EFEA !important; } @media only screen and (max-width: 767px) { .vc_tta-panel-title > a{ align-items: center; color: #0D1630 !important; text-align: left; } .vc_tta-panel.vc_active .vc_tta-panel-heading { border: 0 !important; background: #F1EFEA !important; } .vc_tta-panel .vc_tta-panel-heading { border-radius: 1rem !important; } .vc_tta-panel .vc_tta-panel-heading:hover { border-color: #455073 !important; background: #F1EFEA !important; } .vc_tta-panel-title > a .vc_tta-controls-icon { color: #0D1630 !important; } .vc_tta-panel-title > a .vc_tta-controls-icon:after, .vc_tta-panel-title > a .vc_tta-controls-icon:before { border-color: #0D1630 !important; } .vc_tta-panel-title > a .vc_tta-title-text-container { margin-left: 1rem; } .vc_tta-panel-title > a .vc_tta-sub-title-text { margin-left: 0 !important; } }\r <\/style>[\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tabs shape=&#8221;round&#8221; color=&#8221;white&#8221; spacing=&#8221;20&#8243; alignment=&#8221;center&#8221; active_section=&#8221;1&#8243; no_fill_content_area=&#8221;true&#8221;][vc_tta_section title=&#8221;Brisbane&#8221; tab_id=&#8221;1745471266403-405b2ffe-83f6&#8243; sub_title=&#8221;Thursday. 7 May 2026&#8243;][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;620773&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Brisbane<\/h3>\n<p class=\"h5\">Tuesday, 28 April 2026<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;mt-4&#8243;][vc_column_inner width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;][\/vc_column_text]<div class=\"component-agenda agenda-tabs heading-h3\"><div class=\"agenda-title-group-container\"><h3 class=\"agenda-group-title title text-center\">Brisbane Agenda<\/h3><\/div><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-04-28\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Tuesday, 28 April 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title\" data-time=\"1776844800\" data-start-time=\"08:00 AM\" data-end-time=\"09:00 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:00 AM &ndash; 09:00 AM<\/p><h3 class=\"agenda-title title\">Registration &amp; arrival coffee<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776848400\" data-start-time=\"09:00 AM\" data-end-time=\"10:30 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:00 AM &ndash; 10:30 AM<\/p><h3 class=\"agenda-title title\">Workshop begins<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776853800\" data-start-time=\"10:30 AM\" data-end-time=\"11:00 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:30 AM &ndash; 11:00 AM<\/p><h3 class=\"agenda-title title\">Morning tea break<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776855600\" data-start-time=\"11:00 AM\" data-end-time=\"12:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:00 AM &ndash; 12:30 PM<\/p><h3 class=\"agenda-title title\">Workshop continues<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776861000\" data-start-time=\"12:30 PM\" data-end-time=\"01:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:30 PM &ndash; 01:30 PM<\/p><h3 class=\"agenda-title title\">Close of workshop &amp; networking lunch<\/h3><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Brett-Dal-Santo-1.png\" alt=\"Brett Dal Santo\" ><\/div><div class=\"details\"><p class=\"name h5\">Brett Dal Santo<\/p><p class=\"info\">Senior Specialist - AI &amp; Experience Orchestration, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Inspire-Headshot-Booth-2025-Day22088-scaled-e1748901398271.jpeg\" alt=\"Mike Marshall\" ><\/div><div class=\"details\"><p class=\"name h5\">Mike Marshall<\/p><p class=\"info\">Senior Specialist - AI &amp; Experience Orchestration, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Jarryd-scaled-2.png\" alt=\"Jarryd Tuyau\" ><\/div><div class=\"details\"><p class=\"name h5\">Jarryd Tuyau<\/p><p class=\"info\">Lead AI Architect, APAC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Mark-Booth_Profile.png\" alt=\"Mark Booth\" ><\/div><div class=\"details\"><p class=\"name h5\">Mark Booth<\/p><p class=\"info\">Senior Solution Architect, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Kirill-Matienko.jpg\" alt=\"Kirill Matienko\" ><\/div><div class=\"details\"><p class=\"name h5\">Kirill Matienko<\/p><p class=\"info\">Senior Solution Architect, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Melbourne&#8221; tab_id=&#8221;1745471268384-19787b73-87d6&#8243; sub_title=&#8221;Tuesday, 5 May 2026&#8243;][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;141074&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Melbourne<\/h3>\n<p class=\"h5\">Tuesday, 5 May 2026<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;mt-4&#8243;][vc_column_inner width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;][\/vc_column_text]<div class=\"component-agenda agenda-tabs heading-h3\"><div class=\"agenda-title-group-container\"><h3 class=\"agenda-group-title title text-center\">Melbourne Agenda<\/h3><\/div><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-05-05\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Tuesday, 05 May 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title\" data-time=\"1776844800\" data-start-time=\"08:00 AM\" data-end-time=\"09:00 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:00 AM &ndash; 09:00 AM<\/p><h3 class=\"agenda-title title\">Registration &amp; arrival coffee<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776848400\" data-start-time=\"09:00 AM\" data-end-time=\"10:30 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:00 AM &ndash; 10:30 AM<\/p><h3 class=\"agenda-title title\">Workshop begins<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776853800\" data-start-time=\"10:30 AM\" data-end-time=\"11:00 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:30 AM &ndash; 11:00 AM<\/p><h3 class=\"agenda-title title\">Morning tea break<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776855600\" data-start-time=\"11:00 AM\" data-end-time=\"12:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:00 AM &ndash; 12:30 PM<\/p><h3 class=\"agenda-title title\">Workshop continues<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776861000\" data-start-time=\"12:30 PM\" data-end-time=\"01:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:30 PM &ndash; 01:30 PM<\/p><h3 class=\"agenda-title title\">Close of workshop &amp; networking lunch<\/h3><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Brett-Dal-Santo-1.png\" alt=\"Brett Dal Santo\" ><\/div><div class=\"details\"><p class=\"name h5\">Brett Dal Santo<\/p><p class=\"info\">Sr. Solution Consultant, ANZ Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Inspire-Headshot-Booth-2025-Day22088-scaled-e1748901398271.jpeg\" alt=\"Mike Marshall\" ><\/div><div class=\"details\"><p class=\"name h5\">Mike Marshall<\/p><p class=\"info\">Principal Solution Consultant, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Jarryd-scaled-2.png\" alt=\"Jarryd Tuyau\" ><\/div><div class=\"details\"><p class=\"name h5\">Jarryd Tuyau<\/p><p class=\"info\">AI Lead Architect, APAC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Mark-Booth_Profile.png\" alt=\"Mark Booth\" ><\/div><div class=\"details\"><p class=\"name h5\">Mark Booth<\/p><p class=\"info\">Senior Solution Architect Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"details\"><p class=\"name h5\">Kirril Matienko<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Sponsors<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic and AI Photo-booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/csinfocomm.com\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"27061\" height=\"5283\" src=\"https:\/\/www.genesys.com\/media\/CSI-logo-Hires-2.png\" alt=\"CSI-logo-Hires\" ><\/div><div class=\"card-body\"><p class=\"text-24\">CSInfocomm<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/www.tatacommunications.com\/solutions\/unified-communications\/contact-centre-as-a-service\/genesys-cloud-cx\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1498\" height=\"300\" src=\"https:\/\/www.genesys.com\/media\/Tata-Communications-Logo-Stacked-Blue-New-4.png\" alt=\"Tata-Communications-Logo-Stacked-Blue-New\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Tata Communications<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/www.audiocodes.com\/solutions-products\/solutions\/contact-center-innovation\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" style=\"max-width:250px;\"width=\"1800\" height=\"961\" src=\"https:\/\/www.genesys.com\/media\/audiocodes-logo_v2-2.png\" alt=\"audiocodes-logo_v2\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Audiocodes<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/successkpi.com\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/www.genesys.com\/media\/Sponsor-Logo-1600x600_SuccessKPI2025.png\" alt=\"Sponsor Logo 1600x600_SuccessKPI2025\" ><\/div><div class=\"card-body\"><p class=\"text-24\">SuccessKPI<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/visnet.in\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" style=\"max-width:250px;\"width=\"595\" height=\"842\" src=\"https:\/\/www.genesys.com\/media\/VIS_NEW_LOGO_High_Resol_color.jpg\" alt=\"VIS_NEW_LOGO_High_Resol_color\" ><\/div><div class=\"card-body\"><p class=\"text-24\">VIS NETWORKS PVT. LTD.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/www.gnani.ai\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.genesys.com\/media\/Gnani-Logo.png\" alt=\"Gnani Logo\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Gnani.ai<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Sydney&#8221; tab_id=&#8221;1745471270829-7b46db0d-061e&#8221; sub_title=&#8221;Thursday, 7 June 2026&#8243;][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;593158&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Sydney<\/h3>\n<p class=\"h5\">Thursday, 7 May 2026<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;mt-4&#8243;][vc_column_inner width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;][\/vc_column_text]<div class=\"component-agenda agenda-tabs heading-h3\"><div class=\"agenda-title-group-container\"><h3 class=\"agenda-group-title title text-center\">Sydney Agenda<\/h3><\/div><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-05-07\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Thursday, 07 May 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title\" data-time=\"1776844800\" data-start-time=\"08:00 AM\" data-end-time=\"09:00 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:00 AM &ndash; 09:00 AM<\/p><h3 class=\"agenda-title title\">Registration &amp; arrival coffee<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776848400\" data-start-time=\"09:00 AM\" data-end-time=\"10:30 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:00 AM &ndash; 10:30 AM<\/p><h3 class=\"agenda-title title\">Workshop begins<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776853800\" data-start-time=\"10:30 AM\" data-end-time=\"11:00 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:30 AM &ndash; 11:00 AM<\/p><h3 class=\"agenda-title title\">Morning tea break<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776855600\" data-start-time=\"11:00 AM\" data-end-time=\"12:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:00 AM &ndash; 12:30 PM<\/p><h3 class=\"agenda-title title\">Workshop continues<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776861000\" data-start-time=\"12:30 PM\" data-end-time=\"01:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:30 PM &ndash; 01:30 PM<\/p><h3 class=\"agenda-title title\">Close of workshop &amp; networking lunch<\/h3><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Brett-Dal-Santo-1.png\" alt=\"Brett Dal Santo\" ><\/div><div class=\"details\"><p class=\"name h5\">Brett Dal Santo<\/p><p class=\"info\">Principal Solution Consultant, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Inspire-Headshot-Booth-2025-Day22088-scaled-e1748901398271.jpeg\" alt=\"Mike Marshall\" ><\/div><div class=\"details\"><p class=\"name h5\">Mike Marshall<\/p><p class=\"info\">Principal Solution Consultant, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Jarryd-scaled-e1760491118251.png\" alt=\"Jarryd Tuyau\" ><\/div><div class=\"details\"><p class=\"name h5\">Jarryd Tuyau<\/p><p class=\"info\">AI Lead Architect - APAC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Mark-Booth_Profile.png\" alt=\"Mark Booth\" ><\/div><div class=\"details\"><p class=\"name h5\">Mark Booth<\/p><p class=\"info\">Senior Solution Architect, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"details\"><p class=\"name h5\">Kirril Matienko<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221; el_class=&#8221;mt-4&#8243;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10&#8243;]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-title-group-container\"><h2 class=\"agenda-group-title title text-center\">Breakout Sessions<\/h2><\/div><div class=\"agenda-dates\" data-opened=\"2\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track a\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track A<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776880500\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><h3 class=\"agenda-title title\">Connected Intelligence: Rewiring CX with Smart Orchestration that Transforms your Contact Centre Operations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Today\u2019s contact centres are stitched together with legacy systems that don\u2019t talk\u2014and agents who pay the price. Join Tata Communications, a multiple award-winning Genesys partner, as we explore how our AI-powered orchestration engine can connect across your legacy and incumbent platforms into a self-learning, insight-rich ecosystem that drives agent productivity, eliminates CX silos, and delivers the outcomes modern customers demand.<\/p>\n<p>Breakout Room &#8211; Pompapour Salon, Sofitel MG Road<\/p>\n<p><em><strong>Sachin Bharadwaj, Head of CCaaS Business, India &amp; Middle East, Tata Communications<\/strong><\/em><\/p>\n<p><em><strong>Karthik Raja Sivacoumar, Associate Director &#8211; Customer Interaction Suite, Tata Communications<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/PAB_Sachin-TCL.png\" width=\"64\" height=\"64\" alt=\"Pab sachin (tcl)\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Sachin Bharadwaj<\/p><p class=\"speaker-company mb-0\">Head of CCaaS Business, India & Middle East, Tata Communications<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-06-at-2.39.21-PM.jpeg\" width=\"64\" height=\"64\" alt=\"Whatsapp image 2025 06 06 at 2.39.21 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthik Raja Sivacoumar<\/p><p class=\"speaker-company mb-0\">Associate Director - Customer Interaction Suite, Tata Communications<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776880500\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Level up Your Customer and Employee Experience with Genesys\u2019 Proven Experience Orchestration Framework<\/h3>\n<p>In this interactive session, we\u2019ll explore how organizations already on the Genesys journey are scaling their CX and EX impact using digital, AI, self-service, and workforce tools. Share your current challenges, hear success stories, and learn how CX Advisors, Professional Services, and TAMs help you continuously drive value. We\u2019ll also introduce opportunities to elevate your voice through the Genesys Advocacy Program.<\/p>\n<p>Hall Name &#8211; Petite Salon Matisse, Sofitel BKC<\/p>\n<p><em><strong>Shanker Bharadwaj Ramaiyah, Sr. Manager \u2013 Customer Success Management, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Jayaraman Krishnamurthy, Sr. Technical Account Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Shanker_Headshot.jpg\" width=\"64\" height=\"64\" alt=\"Shanker headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Shanker Bharadwaj Ramaiyah<\/p><p class=\"speaker-company mb-0\">Sr. Manager \u2013 Customer Success Management, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Jay_TAM_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Jay tam headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Jayaraman Krishnamurthy<\/p><p class=\"speaker-company mb-0\">Sr. Technical Account Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/IMG_20220417_2021372_Original.jpeg\" width=\"64\" height=\"64\" alt=\"Img 20220417 202137~2 original\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Rachana Singh<\/p><p class=\"speaker-company mb-0\">Customer Advocacy Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776880500\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Rise of Agentic AI: A CX Game Changer<\/h3>\n<p>AI (Artificial Intelligence) is not just responding\u2014it\u2019s started thinking, planning, and acting?<\/p>\n<p>In this breakout session, Anil Joglekar unpacks the seismic shift to Agentic AI, the next frontier in CX evolution. Unlike traditional or even generative AI, Agentic AI enables autonomous, multi-step customer interactions that feel natural, proactive, and deeply personalised.<\/p>\n<p>Key Takeaways:<\/p>\n<ul>\n<li>Why Gen AI is not enough\u2014and what Agentic AI brings to the table<\/li>\n<li>Core concepts: autonomy, memory, and orchestration in action<\/li>\n<li>Use cases across Retail, BFSI, Healthcare, and Telecom<\/li>\n<li>How you can start building Agentic CX right now<\/li>\n<\/ul>\n<p>If you\u2019re still building with Gen AI, you\u2019re already behind.<\/p>\n<p>Hall Name &#8211; Grand Salon, Sofitel BKC<\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track b\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track B<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776882600\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><h3 class=\"agenda-title title\">Connected Intelligence: Rewiring CX with Smart Orchestration that Transforms your Contact Centre Operations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Today\u2019s contact centres are stitched together with legacy systems that don\u2019t talk\u2014and agents who pay the price. Join Tata Communications, a multiple award-winning Genesys partner, as we explore how our AI-powered orchestration engine can connect across your legacy and incumbent platforms into a self-learning, insight-rich ecosystem that drives agent productivity, eliminates CX silos, and delivers the outcomes modern customers demand.<\/p>\n<p>Breakout Room &#8211; Pompapour Salon, Sofitel MG Road<\/p>\n<p><em><strong>Sachin Bharadwaj, Head of CCaaS Business, India &amp; Middle East, Tata Communications<\/strong><\/em><\/p>\n<p><em><strong>Karthik Raja Sivacoumar, Associate Director &#8211; Customer Interaction Suite, Tata Communications<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/PAB_Sachin-TCL.png\" width=\"64\" height=\"64\" alt=\"Pab sachin (tcl)\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Sachin Bharadwaj<\/p><p class=\"speaker-company mb-0\">Head of CCaaS Business, India & Middle East, Tata Communications<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-06-at-2.39.21-PM.jpeg\" width=\"64\" height=\"64\" alt=\"Whatsapp image 2025 06 06 at 2.39.21 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthik Raja Sivacoumar<\/p><p class=\"speaker-company mb-0\">Associate Director - Customer Interaction Suite, Tata Communications<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776882600\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Level up Your Customer and Employee Experience with Genesys\u2019 Proven Experience Orchestration Framework<\/h3>\n<p>In this interactive session, we\u2019ll explore how organizations already on the Genesys journey are scaling their CX and EX impact using digital, AI, self-service, and workforce tools. Share your current challenges, hear success stories, and learn how CX Advisors, Professional Services, and TAMs help you continuously drive value. We\u2019ll also introduce opportunities to elevate your voice through the Genesys Advocacy Program.<\/p>\n<p>Hall Name &#8211; Petite Salon Matisse, Sofitel BKC<\/p>\n<p><em><strong>Shanker Bharadwaj Ramaiyah, Sr. Manager \u2013 Customer Success Management, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Jayaraman Krishnamurthy, Sr. Technical Account Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Shanker_Headshot.jpg\" width=\"64\" height=\"64\" alt=\"Shanker headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Shanker Bharadwaj Ramaiyah<\/p><p class=\"speaker-company mb-0\">Sr. Manager \u2013 Customer Success Management, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Jay_TAM_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Jay tam headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Jayaraman Krishnamurthy<\/p><p class=\"speaker-company mb-0\">Sr. Technical Account Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/IMG_20220417_2021372_Original.jpeg\" width=\"64\" height=\"64\" alt=\"Img 20220417 202137~2 original\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Rachana Singh<\/p><p class=\"speaker-company mb-0\">Customer Advocacy Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776882600\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Rise of Agentic AI: A CX Game Changer<\/h3>\n<p>AI (Artificial Intelligence) is not just responding\u2014it\u2019s started thinking, planning, and acting?<\/p>\n<p>In this breakout session, Anil Joglekar unpacks the seismic shift to Agentic AI, the next frontier in CX evolution. Unlike traditional or even generative AI, Agentic AI enables autonomous, multi-step customer interactions that feel natural, proactive, and deeply personalised.<\/p>\n<p>Key Takeaways:<\/p>\n<ul>\n<li>Why Gen AI is not enough\u2014and what Agentic AI brings to the table<\/li>\n<li>Core concepts: autonomy, memory, and orchestration in action<\/li>\n<li>Use cases across Retail, BFSI, Healthcare, and Telecom<\/li>\n<li>How you can start building Agentic CX right now<\/li>\n<\/ul>\n<p>If you\u2019re still building with Gen AI, you\u2019re already behind.<\/p>\n<p>Hall Name &#8211; Grand Salon, Sofitel BKC<\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Sponsors<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic and AI Photo-booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/csinfocomm.com\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"27061\" height=\"5283\" src=\"https:\/\/www.genesys.com\/media\/CSI-logo-Hires-2.png\" alt=\"CSI-logo-Hires\" ><\/div><div class=\"card-body\"><p class=\"text-24\">CSInfocomm<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/www.tatacommunications.com\/solutions\/unified-communications\/contact-centre-as-a-service\/genesys-cloud-cx\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1498\" height=\"300\" src=\"https:\/\/www.genesys.com\/media\/Tata-Communications-Logo-Stacked-Blue-New-3.png\" alt=\"Tata-Communications-Logo-Stacked-Blue-New\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Tata Communications<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Engagement Zone<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/www.audiocodes.com\/solutions-products\/solutions\/contact-center-innovation\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/www.genesys.com\/media\/Sponsor-Logo-1600x600_AudioCodes2025.png\" alt=\"Sponsor Logo 1600x600_AudioCodes2025\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Audiocodes<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/successkpi.com\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/www.genesys.com\/media\/Sponsor-Logo-1600x600_SuccessKPI2025.png\" alt=\"Sponsor Logo 1600x600_SuccessKPI2025\" ><\/div><div class=\"card-body\"><p class=\"text-24\">SuccessKPI<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1745460060610{padding-top: 0px !important;}&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; el_class=&#8221;form-card&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Questions?<\/h2>\n<p class=\"text-20\" style=\"text-align: center;\">Please <a href=\"mailto:events@cw3.co?Subject=Genesys Agentic Virtual Agents Workshop enquiry\">contact us<\/a> and a member of the Genesys events team will respond.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;form&#8221; css=&#8221;.vc_custom_1773214497813{background-image: url(https:\/\/www.genesys.com\/media\/Web-header.png?id=547707) !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_row_inner el_class=&#8221;bgc-glass rounded p-2 p-lg-3&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;] Practical Workshop: Build an Agentic Virtual Agent Brisbane \u2013 Tuesday, 28 April 2026 Melbourne \u2013 Tuesday, 5 May 2026 Sydney \u2013 Thursday, 7 May 2026 [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221; 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