{"id":620380,"date":"2026-04-15T10:59:32","date_gmt":"2026-04-15T17:59:32","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=620380"},"modified":"2026-04-15T10:59:32","modified_gmt":"2026-04-15T17:59:32","slug":"cx-tour-bangkok-26","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/cx-tour-bangkok-26","title":{"rendered":"CX Tour, Bangkok 2026"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; par_bg=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;form&#8221; css=&#8221;.vc_custom_1776275919231{background-image: url(https:\/\/www.genesys.com\/media\/Thailand-1.png?id=622539) !important;}&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>CX Tour Bangkok<\/h1>\n<h3>15 June 2026<\/h3>\n<h4>The Peninsula Bangkok<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht000001x8wiIAA\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/620380?thankyou=620380&page_type=events\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/620380\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"events\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/620380\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"620380\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Job Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Center Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations \/ Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Job Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-floating form-row el_field \"><input type=\"hidden\" name=\"reusableField01Label\" id=\"fe460\" value=\"Sessions\"><select class=\"form-select el_field elq-item-select required select\" id=\"fe461\" name=\"reusableField01Value\" data-value=\"\"><option value=\"Genesys Orchestrators\">Morning Session<\/option><option value=\"Genesys Orchestrators & Plenery Session\">Full Day Session<\/option><\/select><label for=\"fe461\">Sessions<span class=\"required-asterisk\">*<\/span><\/label><\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Register\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Register\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>CX Done Right: Orchestrating Every Moment<\/h2>\n<p>Doing CX right isn\u2019t about choosing between automation or human service.\u00a0It\u2019s about understanding what the customer needs in the moment \u2014 and orchestrating the right response across people, systems and journeys in real time.<\/p>\n<p data-start=\"317\" data-end=\"530\">When AI connects intent, context and history, decisions happen as experiences unfold. Interactions deliver the right balance of speed and empathy. Organisations move from managing volume to orchestrating outcomes.<\/p>\n<p data-start=\"532\" data-end=\"607\"><strong>And when that shift happens, loyalty and efficiency compound \u2014 not compete.<\/strong><\/p>\n<p data-start=\"609\" data-end=\"662\" data-is-last-node=\"\" data-is-only-node=\"\">CX Tour Bangkok 2026 is where this transformation unfolds\u2014save your seat today<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"h4 mb-0 font-weight-bold\">Why Attend:<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<strong class=\"text-20\" data-start=\"454\" data-end=\"493\">Explore a unified platform approach<\/strong> \u2014 connect people, systems and journeys seamlessly.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<strong class=\"text-20\" data-start=\"263\" data-end=\"283\">See AI in action<\/strong> \u2014 understand how intent, context and conversation data drive smarter decisions in the moment.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<strong class=\"text-20\">Attend expert-led workshops<\/strong> &#8211; learn how to make CX Done Right a reality in your organization.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<strong class=\"text-20\" data-start=\"549\" data-end=\"585\">Hear real transformation stories<\/strong> from your peers.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; m_background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Choose Your Experience<\/h2>\n<h4 style=\"text-align: center;\">Tailored sessions designed for where you are in your CX journey.<\/h4>\n<p style=\"text-align: center;\"><strong>Select the session that best matches your role, goals, and level of experience with Genesys Cloud.<\/strong><\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r li.vc_tta-tab a { border-color: rgba(13, 22, 48, 0.2) !important; border-radius: 1rem !important; min-width: 120px; } .vc_tta-tabs-container { margin-bottom: 4rem !important; } li.vc_tta-tab a:hover { border-color: #455073 !important; background: #F1EFEA !important; } li.vc_tta-tab.vc_active a { border: 0 !important; background: #F1EFEA !important; } @media only screen and (max-width: 767px) { .vc_tta-panel-title > a{ align-items: center; color: #0D1630 !important; text-align: left; } .vc_tta-panel.vc_active .vc_tta-panel-heading { border: 0 !important; background: #F1EFEA !important; } .vc_tta-panel .vc_tta-panel-heading { border-radius: 1rem !important; } .vc_tta-panel .vc_tta-panel-heading:hover { border-color: #455073 !important; background: #F1EFEA !important; } .vc_tta-panel-title > a .vc_tta-controls-icon { color: #0D1630 !important; } .vc_tta-panel-title > a .vc_tta-controls-icon:after, .vc_tta-panel-title > a .vc_tta-controls-icon:before { border-color: #0D1630 !important; } .vc_tta-panel-title > a .vc_tta-title-text-container { margin-left: 1rem; } .vc_tta-panel-title > a .vc_tta-sub-title-text { margin-left: 0 !important; } }\r <\/style>[\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tabs shape=&#8221;round&#8221; color=&#8221;white&#8221; spacing=&#8221;20&#8243; alignment=&#8221;center&#8221; active_section=&#8221;&#8221; no_fill_content_area=&#8221;true&#8221;][vc_tta_section title=&#8221;Morning Session&#8221; tab_id=&#8221;1776195276652-a97c4654-e71d&#8221; sub_title=&#8221;For: Existing Genesys Cloud Users&#8221;][vc_row_inner r_gutter_size=&#8221;gutter-large&#8221; equal_height=&#8221;yes&#8221; gap=&#8221;10&#8243;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;622557&#8243; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1776269165734{border-bottom-width: 30px !important;}&#8221; rounded_corners=&#8221;rounded&#8221;][vc_column_text css=&#8221;.vc_custom_1776273136954{margin-top: 30px !important;}&#8221;]<\/p>\n<h4><span class=\"LineBox BCX8 SCXP105799532\"><span class=\"TextRun BCX8 SCXP105799532\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP105799532\">A practical, guided workshop designed to help current customers <\/span><\/span><\/span><span class=\"LineBox BCX8 SCXP105799532\"><span class=\"TextRun BCX8 SCXP105799532\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP105799532\">level up their capabilities on Genesys Cloud CX.\u00a0<\/span><\/span><\/span><\/h4>\n<h5 data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:8,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">Value proposition:\u00a0<\/span>\u200b<\/h5>\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-usefontface=\"false\" data-contrast=\"none\"><strong>Move from using Genesys Cloud \u2192<\/strong> to building and orchestrating <\/span><span data-usefontface=\"false\" data-contrast=\"none\">experiences\u00a0<\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-usefontface=\"false\" data-contrast=\"none\"><strong>Kickstart your AI journey<\/strong> with real, applicable use cases\u00a0<\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-usefontface=\"false\" data-contrast=\"none\"><strong>Gain hands-on exposure<\/strong> to:\u00a0<\/span>\u200b\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"4\" data-aria-level=\"2\"><span data-usefontface=\"false\" data-contrast=\"none\">Bots &amp; automation\u00a0<\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"5\" data-aria-level=\"2\"><span data-usefontface=\"false\" data-contrast=\"none\">Predictive engagement\u00a0<\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"6\" data-aria-level=\"2\"><span data-usefontface=\"false\" data-contrast=\"none\">Generative AI capabilities\u00a0<\/span>\u200b<\/li>\n<\/ul>\n<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"7\" data-aria-level=\"1\"><strong>Understand how to progress through the Orchestrators program <\/strong><span data-usefontface=\"false\" data-contrast=\"none\">toward Conductor tier\u00a0<\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"8\" data-aria-level=\"1\"><span data-usefontface=\"false\" data-contrast=\"none\"><strong>Map your growth with certification pathways<\/strong> (Professional, <\/span><span data-usefontface=\"false\" data-contrast=\"none\">Developer, Specialist)\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><em><span class=\"LineBox BCX8 SCXP175491541\"><strong><span class=\"TextRun BCX8 SCXP175491541\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@FF441A,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP175491541\">Why attend?\u00a0<\/span><\/span><\/strong><span class=\"TextRun BCX8 SCXP175491541\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@FF441A,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP175491541\">\u201cIf you&#8217;re already on Genesys Cloud, this <\/span><\/span><\/span><span class=\"LineBox BCX8 SCXP175491541\"><span class=\"TextRun BCX8 SCXP175491541\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@FF441A,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP175491541\">session helps you unlock more value from your platform \u2014<\/span><\/span><\/span><span class=\"LineBox BCX8 SCXP175491541\"><span class=\"TextRun BCX8 SCXP175491541\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@FF441A,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP175491541\">faster, smarter, and with AI at the core.&#8221;<\/span><\/span><\/span><\/em><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component-agenda agenda-tabs heading-h3\"><div class=\"agenda-title-group-container\"><h3 class=\"agenda-group-title title text-center\">Genesys Orchestrators<\/h3><\/div><div class=\"agenda-dates\" data-opened=\"0\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-06-15\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Monday, 15 June 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776328200\" data-start-time=\"08:30 AM\" data-end-time=\"09:00 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:30 AM &ndash; 09:00 AM<\/p><h3 class=\"agenda-title title\">Registration and Networking<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Connect with Genesys experts, partners and your peers over coffee &amp; tea<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776330000\" data-start-time=\"09:00 AM\" data-end-time=\"09:10 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:00 AM &ndash; 09:10 AM<\/p><h3 class=\"agenda-title title\">Welcome to the Genesys Orchestrators Session<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><span class=\"TextRun SCXP162635772 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP162635772 BCX8\">An opening perspective on how AI is reshaping customer experience today\u2014and why <\/span><\/span><span class=\"TextRun SpellingErrorZoomed SCXP162635772 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-4c6982f5-3b2e-43b1-98da-e4e4d7b619eb SCXP162635772 BCX8\">organisations<\/span><\/span><span class=\"TextRun SCXP162635772 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP162635772 BCX8\"> must move from exploration to practical application.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776330600\" data-start-time=\"09:10 AM\" data-end-time=\"10:10 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">09:10 AM &ndash; 10:10 AM<\/p><h3 class=\"agenda-title title\">Workforce Engagement Management (WEM) Foundations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><span class=\"TextRun SCXP81502423 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP81502423 BCX8\">Understand how strong WEM foundations enable performance, continuous improvement, <\/span><\/span><span class=\"TextRun SCXP81502423 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP81502423 BCX8\">and readiness for AI adoption across the contact <\/span><\/span><span class=\"TextRun SpellingErrorZoomed SCXP81502423 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-1637b750-54fb-4425-860d-8e543b5dc129 SCXP81502423 BCX8\">centre<\/span><\/span><span class=\"TextRun SCXP81502423 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP81502423 BCX8\">.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776334200\" data-start-time=\"10:10 AM\" data-end-time=\"10:25 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:10 AM &ndash; 10:25 AM<\/p><h3 class=\"agenda-title title\">Coffee &amp; Tea Break<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776335100\" data-start-time=\"10:25 AM\" data-end-time=\"11:25 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">10:25 AM &ndash; 11:25 AM<\/p><h3 class=\"agenda-title title\">Genesys Cloud Agent Copilot &amp; Agentic AI<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><span class=\"TextRun SCXP121948984 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP121948984 BCX8\">Explore how Agent Copilot can unlock near-term value today, while building toward more <\/span><\/span><span class=\"TextRun SCXP121948984 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP121948984 BCX8\">advanced Agentic AI capabilities that enhance productivity, decision-making, and <\/span><\/span><span class=\"TextRun SCXP121948984 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP121948984 BCX8\">experience outcomes.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776338700\" data-start-time=\"11:25 AM\" data-end-time=\"11:50 AM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:25 AM &ndash; 11:50 AM<\/p><h3 class=\"agenda-title title\">From Insight to Action<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><span class=\"TextRun SCXP119718640 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP119718640 BCX8\">Key takeaways, next steps, and a clear call to action\u2014helping you assess readiness, <\/span><\/span><span class=\"TextRun SpellingErrorZoomed SCXP119718640 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-4ab58302-397b-4554-87fc-a1c770ee4679 SCXP119718640 BCX8\">prioritise<\/span><\/span><span class=\"TextRun SCXP119718640 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP119718640 BCX8\"> use cases, and move forward with confidence in applying AI for <\/span><\/span><span class=\"TextRun SCXP119718640 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-ad4637e7-4cb0-44fd-8049-1474692d8c66 AdvancedProofingIssueZoomed SCXP119718640 BCX8\">real business<\/span><\/span> <span class=\"TextRun SCXP119718640 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP119718640 BCX8\">impact.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776340200\" data-start-time=\"11:50 AM\" data-end-time=\"01:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">11:50 AM &ndash; 01:30 PM<\/p><h3 class=\"agenda-title title\">Lunch &amp; Networking<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Wrap up the session over good food and meaningful networking with industry peers, Genesys team and our partners.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Afternoon Session&#8221; tab_id=&#8221;1776195276660-376d75aa-a51a&#8221; sub_title=&#8221;For: Designed for CX, EX, and AI professionals&#8221;][vc_row_inner r_gutter_size=&#8221;no-gutters&#8221; equal_height=&#8221;yes&#8221; gap=&#8221;10&#8243;][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-title-group-container\"><h2 class=\"agenda-group-title title text-center\">Plenary &amp; Keynotes<\/h2><\/div><div class=\"agenda-dates\" data-opened=\"0\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-06-15\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Monday, 15 June 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776340800\" data-start-time=\"12:00 PM\" data-end-time=\"01:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">12:00 PM &ndash; 01:30 PM<\/p><h3 class=\"agenda-title title\">Registration, Lunch and Networking<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Start CX Tour over good food and meaningful networking with industry peers, Genesys team and our partners.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776346200\" data-start-time=\"01:30 PM\" data-end-time=\"01:40 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">01:30 PM &ndash; 01:40 PM<\/p><h3 class=\"agenda-title title\">Welcome to CX Tour Bangkok!<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776346800\" data-start-time=\"01:40 PM\" data-end-time=\"02:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">01:40 PM &ndash; 02:00 PM<\/p><h3 class=\"agenda-title title\">Leading the AI Acceleration<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">AI <\/span><span data-usefontface=\"false\" data-contrast=\"none\">isn\u2019t<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> coming \u2014 <\/span><span data-usefontface=\"false\" data-contrast=\"none\">it\u2019s<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> already reshaping customer experience. In this high-impact keynote, <\/span><span data-usefontface=\"false\" data-contrast=\"none\">Kulachart<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> shares a bold vision for the future <\/span><span data-usefontface=\"false\" data-contrast=\"none\">of CX in the age of AI. <\/span>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">Discover how businesses are moving beyond basic automation into agentic AI \u2014 where intelligent systems <\/span><span data-usefontface=\"false\" data-contrast=\"none\">don\u2019t<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> just <\/span><span data-usefontface=\"false\" data-contrast=\"none\">assist<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> but <\/span><span data-usefontface=\"false\" data-contrast=\"none\">actively orchestrate end-to-end customer journeys. From blending human empathy with AI at scale to driving faster outcomes, lower <\/span><span data-usefontface=\"false\" data-contrast=\"none\">costs, and deeper loyalty, this is a look at <\/span><span data-usefontface=\"false\" data-contrast=\"none\">what\u2019s<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> happening right now.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776348000\" data-start-time=\"02:00 PM\" data-end-time=\"02:20 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">02:00 PM &ndash; 02:20 PM<\/p><h3 class=\"agenda-title title\">Building the Future: Universal Agentic Experience Orchestration<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">Jeff presents Genesys\u2019 vision for a truly unified customer experience platform\u2014one that seamlessly connects data lakes, <\/span><span data-usefontface=\"false\" data-contrast=\"none\">communication channels, AI, and workflows into a cohesive, intelligent system. By removing fragmentation, this approach empowers <\/span><span data-usefontface=\"false\" data-contrast=\"none\">organisations<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> to deliver consistent, scalable, and high-quality experiences at every touchpoint. <\/span>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">Central to this vision is the evolution toward agentic AI, enabling autonomous, context-aware interactions driven by unified data and <\/span><span data-usefontface=\"false\" data-contrast=\"none\">deep integrations with enterprise ecosystems such as Salesforce and Scaled Cognition. <\/span>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">Jeff highlights how adaptive automation and real-time, insight-led engagement are reshaping customer journeys and defining the <\/span><span data-usefontface=\"false\" data-contrast=\"none\">future of experience orchestration.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776349200\" data-start-time=\"02:20 PM\" data-end-time=\"02:40 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">02:20 PM &ndash; 02:40 PM<\/p><h3 class=\"agenda-title title\">From Language to Action: How LAMs Enable Experience Orchestration<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">LLMs changed how AI understands and communicates\u2014but they <\/span><span data-usefontface=\"false\" data-contrast=\"none\">don\u2019t<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> get work done. Large Action Models (LAMs) take the next step, <\/span><span data-usefontface=\"false\" data-contrast=\"none\">enabling AI to decide, execute, and complete tasks across real systems and workflows. <\/span>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">In this presentation, Josh will explore how combining LLM intelligence with LAM execution unlocks agentic orchestration\u2014shifting AI <\/span><span data-usefontface=\"false\" data-contrast=\"none\">from passive assistant to autonomous operator. The result is a new enterprise paradigm: moving beyond conversation to true end-to-<\/span><span data-usefontface=\"false\" data-contrast=\"none\">end resolution, where AI <\/span><span data-usefontface=\"false\" data-contrast=\"none\">doesn\u2019t<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> just understand intent\u2014it delivers outcomes.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776350400\" data-start-time=\"02:40 PM\" data-end-time=\"03:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">02:40 PM &ndash; 03:00 PM<\/p><h3 class=\"agenda-title title\">Trust Is the Dealbreaker: See Enterprise-Ready AI in Action (Live Demo)<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><span class=\"TextRun SCXP210610271 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP210610271 BCX8\">Trust is what makes or breaks AI in the enterprise. In this <strong>live demo<\/strong>, we <\/span><\/span><span class=\"TextRun SCXP210610271 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-4008ae4a-11b3-4f20-8850-e0c3333f5d02 AdvancedProofingIssueZoomed SCXP210610271 BCX8\">showcase<\/span><\/span><span class=\"TextRun SCXP210610271 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP210610271 BCX8\"> agentic AI in action\u2014how it can make decisions, <\/span><\/span><span class=\"TextRun SCXP210610271 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP210610271 BCX8\">take actions, and still stay secure, compliant, and under control. See how <\/span><\/span><span class=\"TextRun SpellingErrorZoomed SCXP210610271 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-30518b0c-0fbb-4c28-bde9-fab1dea83c0e SCXP210610271 BCX8\">organisations<\/span><\/span><span class=\"TextRun SCXP210610271 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP210610271 BCX8\"> can confidently deploy AI that is not just <\/span><\/span><span class=\"TextRun SCXP210610271 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP210610271 BCX8\">powerful, but truly enterprise-ready.<\/span><\/span><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776351600\" data-start-time=\"03:00 PM\" data-end-time=\"03:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">03:00 PM &ndash; 03:30 PM<\/p><h3 class=\"agenda-title title\">Coffee &amp; Tea Break<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776353400\" data-start-time=\"03:30 PM\" data-end-time=\"03:50 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">03:30 PM &ndash; 03:50 PM<\/p><h3 class=\"agenda-title title\">Orchestrating Work at Scale: The Future of Intelligent Task Routing<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">In today\u2019s experience economy, customer journeys <\/span><span data-usefontface=\"false\" data-contrast=\"none\">don\u2019t<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> stop at the contact center\u2014they extend deep into the back office, across <\/span><span data-usefontface=\"false\" data-contrast=\"none\">systems, teams, and workflows. Yet too often, this critical work <\/span><span data-usefontface=\"false\" data-contrast=\"none\">remains<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> fragmented, invisible, and unmanaged. <\/span>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">This keynote unveils how Genesys Cloud\u2122 Work Automation and Task Routing is redefining how enterprises execute work\u2014bringing <\/span><span data-usefontface=\"false\" data-contrast=\"none\">end-to-end orchestration, real-time intelligence, and AI-powered coordination to every task, every team, and every moment that matters.<\/span>\u200b<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776354600\" data-start-time=\"03:50 PM\" data-end-time=\"04:10 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">03:50 PM &ndash; 04:10 PM<\/p><h3 class=\"agenda-title title\">From Insight to Orchestration: The New Era of Customer Journeys<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">Customers do not concern themselves with channels; their focus lies squarely upon results. However, many <\/span><span data-usefontface=\"false\" data-contrast=\"none\">organisations<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> persist in <\/span><span data-usefontface=\"false\" data-contrast=\"none\">operating<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> within disjointed structures, where data is fragmented, interactions are isolated, and true visibility <\/span><span data-usefontface=\"false\" data-contrast=\"none\">remains<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> elusive. The <\/span><span data-usefontface=\"false\" data-contrast=\"none\">consequence is clear: lost opportunities, uneven experiences, and ever-increasing customer expectations that go unfulfilled. <\/span>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">This keynote reveals how forward-thinking <\/span><span data-usefontface=\"false\" data-contrast=\"none\">organisations<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> are addressing this divide, elevating customer journey management from a <\/span><span data-usefontface=\"false\" data-contrast=\"none\">static reporting exercise into a dynamic, AI-driven catalyst for growth.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776355800\" data-start-time=\"04:10 PM\" data-end-time=\"04:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:10 PM &ndash; 04:25 PM<\/p><h3 class=\"agenda-title title\">Driving Growth Through Business Value Innovation<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p data-ccp-props=\"{&quot;335559683&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">Growth today depends on more than efficiency\u2014it requires continuous innovation in how value is created and delivered. This session <\/span><span data-usefontface=\"false\" data-contrast=\"none\">explores how <\/span><span data-usefontface=\"false\" data-contrast=\"none\">organisations<\/span><span data-usefontface=\"false\" data-contrast=\"none\"> are using technology, data, and new ways of working to unlock business value, drive growth, and stay <\/span><span data-usefontface=\"false\" data-contrast=\"none\">competitive in a fast-changing market.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776356700\" data-start-time=\"04:25 PM\" data-end-time=\"04:40 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:25 PM &ndash; 04:40 PM<\/p><h3 class=\"agenda-title title\">Customer Fireside Chat<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776357600\" data-start-time=\"04:40 PM\" data-end-time=\"05:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:40 PM &ndash; 05:00 PM<\/p><h3 class=\"agenda-title title\">That's a Wrap for CX Tour Bangkok<\/h3><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;622672&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][vc_column_text css=&#8221;.vc_custom_1776273225512{margin-top: 30px !important;}&#8221;]<\/p>\n<h4><span class=\"LineBox BCX8 SCXP141701902\"><span class=\"TextRun BCX8 SCXP141701902\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP141701902\">A strategic forum focused on business outcomes, transformation, <\/span><\/span><\/span><span class=\"LineBox BCX8 SCXP141701902\"><span class=\"TextRun BCX8 SCXP141701902\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP141701902\">and investment decisions.\u00a0<\/span><\/span><\/span><\/h4>\n<h5 data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:8,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"false\" data-contrast=\"none\">Value proposition:\u00a0<\/span>\u200b\u200b<\/h5>\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-usefontface=\"false\" data-contrast=\"none\"><span class=\"TextRun BCX8 SCXP103009631\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP103009631\">Understand how leading\u00a0<\/span><\/span><span class=\"TextRun SpellingErrorZoomed BCX8 SCXP103009631\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"annotation-0d21f9c8-8862-46df-99c1-029ff4312ef3 BCX8 SCXP103009631\">organisations<\/span><\/span><span class=\"TextRun BCX8 SCXP103009631\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP103009631\"> are<\/span><\/span>: <\/span>\u200b\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"2\" data-aria-level=\"2\"><span data-usefontface=\"false\" data-contrast=\"none\">Driving platform adoption at scale\u00a0<\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"3\" data-aria-level=\"2\"><span data-usefontface=\"false\" data-contrast=\"none\">Aligning CX with business outcomes\u00a0<\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"4\" data-aria-level=\"2\"><span data-usefontface=\"false\" data-contrast=\"none\">Leveraging AI for competitive advantage\u00a0<\/span><span data-usefontface=\"false\" data-contrast=\"none\">\u00a0<\/span>\u200b<\/li>\n<\/ul>\n<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span class=\"TextRun SCXP236448728 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP236448728 BCX8\"><strong>Explore real-world success<\/strong> stories and operating models <\/span><\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"270\" data-aria-posinset=\"8\" data-aria-level=\"1\"><span class=\"TextRun BCX8 SCXP249017912\" lang=\"EN-US\" xml:lang=\"EN-US\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP249017912\">Gain clarity on: <\/span><\/span>\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"7\" data-aria-level=\"2\"><span data-usefontface=\"false\" data-contrast=\"none\">Where to invest next\u00a0<\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"8\" data-aria-level=\"2\"><span data-usefontface=\"false\" data-contrast=\"none\">How\u00a0<\/span><span data-usefontface=\"false\" data-contrast=\"none\">to\u00a0<\/span><span data-usefontface=\"false\" data-contrast=\"none\">maximise<\/span><span data-usefontface=\"false\" data-contrast=\"none\">\u00a0ROI from CX + AI platforms\u00a0<\/span>\u200b<\/li>\n<li data-charcodes=\"111\" data-font=\"Courier New,monospace\" data-buautonum=\"8\" data-margin=\"750\" data-aria-posinset=\"9\" data-aria-level=\"2\"><span data-usefontface=\"false\" data-contrast=\"none\">How to future-proof your customer experience strategy\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><em><span class=\"LineBox BCX8 SCXP175491541\"><span class=\"TextRun BCX8 SCXP175491541\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@FF441A,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP175491541\"><strong>Why attend? <\/strong><span class=\"LineBox BCX8 SCXP178463664\"><span class=\"TextRun BCX8 SCXP178463664\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@FF441A,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP178463664\">\u201cIf you&#8217;re shaping CX + AI strategy or investment <\/span><\/span><\/span><span class=\"LineBox BCX8 SCXP178463664\"><span class=\"TextRun BCX8 SCXP178463664\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@FF441A,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP178463664\">decisions, this session gives you the insight and confidence to <\/span><\/span><\/span><span class=\"LineBox BCX8 SCXP178463664\"><span class=\"TextRun BCX8 SCXP178463664\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@FF441A,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun BCX8 SCXP178463664\">lead transformation.\u201d<\/span><\/span><\/span><\/span><\/span><\/span><\/em><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Meet Our Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/mao-gen-foo.jpeg\" alt=\"Mao Gen Foo\" ><\/div><div class=\"details\"><p class=\"name h5\">Mao Gen Foo<\/p><p class=\"info\">VP Sales Asia, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Kulachart-Ngernpermpoon-1600.png\" alt=\"Kulachart Ngernpermpoon\" ><\/div><div class=\"details\"><p class=\"name h5\">Kulachart Ngernpermpoon<\/p><p class=\"info\">Country Manager, Philippines, Thailand, and Indo China, Genesys <\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Jeff-Wise.jpg\" alt=\"Jeff Wise\" ><\/div><div class=\"details\"><p class=\"name h5\">Jeff Wise<\/p><p class=\"info\">VP Product Management, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Goldlust-e1753370016170.jpg\" alt=\"Josh Goldlust\" ><\/div><div class=\"details\"><p class=\"name h5\">Josh Goldlust<\/p><p class=\"info\">VP of Product Management Agent Experiences &amp; Channels, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/partitan.jpeg\" alt=\"Partitan Rungkrae\" ><\/div><div class=\"details\"><p class=\"name h5\">Partitan Rungkrae<\/p><p class=\"info\">Principal Solution Consultant, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/b9e0f573-4cd0-409c-b11b-d945fa4c1cd3.jpg\" alt=\"Krissada Kiatumsom\" ><\/div><div class=\"details\"><p class=\"name h5\">Krissada Kiatumsom<\/p><p class=\"info\">Senior Solutions Consultant, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/marc-sassoon-webinar-image_250sm.jpg\" alt=\"Marc Sassoon\" ><\/div><div class=\"details\"><p class=\"name h5\">Marc Sassoon<\/p><p class=\"info\">Principal Solution Architect Digital and AI, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/tarek.jpg\" alt=\"Tarek Elachkar\" ><\/div><div class=\"details\"><p class=\"name h5\">Tarek Elachkar<\/p><p class=\"info\">Lead Solution Architect, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Prerna-Pant-200x200-2.png\" alt=\"Prerna Pant, Director\" ><\/div><div class=\"details\"><p class=\"name h5\">Prerna Pant, Director<\/p><p class=\"info\">Business Value, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Venue<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=&#8221;10&#8243; full_height=&#8221;yes&#8221; equal_height=&#8221;yes&#8221;][vc_column c_scrollable=&#8221;yes&#8221; v_align=&#8221;middle&#8221; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;622701&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_goo_maps location=&#8221;The Peninsula, Bangkok, Thailand&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; par_bg=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;form&#8221; css=&#8221;.vc_custom_1776275919231{background-image: url(https:\/\/www.genesys.com\/media\/Thailand-1.png?id=622539) !important;}&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;] CX Tour Bangkok 15 June 2026 The Peninsula Bangkok [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] CX Done Right: Orchestrating Every Moment Doing CX right isn\u2019t about choosing between automation or human service.\u00a0It\u2019s about understanding what the customer needs in the moment \u2014 and orchestrating the right [&hellip;]<\/p>\n","protected":false},"author":1158,"featured_media":622694,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[17548],"tax_buying_job":[],"tax_buyer_persona":[16887,16919],"tax_sector":[16931,16966,16986,17015,17025,17050],"tax_segment":[17079],"class_list":["post-620380","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-cx-tours","tax_products_programs-genesys-cloud-cx-en-sg","tax_buyer_persona-business-en-sg","tax_buyer_persona-technical-en-sg","tax_sector-financial-en-sg","tax_sector-healthcare-en-sg","tax_sector-industrial-en-sg","tax_sector-public-en-sg","tax_sector-retail-en-sg","tax_sector-technology-en-sg","tax_segment-enterprise-en-sg"],"acf":{"event_type":"xperience","event_start_date":"06\/15\/2026","event_location":"Bangkok, Thailand","event_venue_name":"The Peninsula Bangkok","country":"Thailand","venue_map":{"address":"The Peninsula Bangkok, Charoen Nakhon Road, Khlong Ton Sai, Khlong San, Bangkok, Thailand","lat":13.7231212,"lng":100.5108006,"zoom":14,"place_id":"ChIJp8e_7NOY4jARN83NYCd7tVc","name":"The Peninsula Bangkok","street_number":"333","street_name":"Charoen Nakhon Road","street_name_short":"Charoen Nakhon Rd","state":"Krung Thep Maha Nakhon","post_code":"10600","country":"Thailand","country_short":"TH"},"hide_navigation":"mini","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":true,"event_header_title":"CX Tour","event_description_title":"CX Done Right: Orchestrating Every Moment","event_description":"In the experience economy, leading means never standing still. Like elite athletes and teams, the most successful businesses never plateau. Leaders don\u2019t settle \u2014 they look for every edge to outperform the competition.<br \/>\r\n<br \/>\r\nJoin CX Tour Bangkok, the event series for customer experience (CX) leaders looking to harness the power of artificial intelligence (AI) and automation to drive real business outcomes, whilst creating effortless, efficient and personalized experiences.<br \/>\r\n<br \/>\r\n","form_button":"Register now","is_external_registration":[],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"text","af_width":false,"af_label":"Do you have any Special Dietary Requirement?","af_lid":"DietaryRequirement","af_lname":"DietaryRequirement","af_id":"fe460","af_name":"reusableField01Label","af_required":"not-required","af_opt_design":"stacked","af_value":"","select_option":false},{"af_type":"select","af_width":"form-5","af_label":"Choose your Session","af_lid":"SessionSelector","af_lname":"SessionSelector","af_id":"fe460","af_name":"reusableField02Label","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"Orchestrator's Session (AM & PM Sessions)","so_value":"9 AM to 5PM"},{"so_label":"Keynotes (PM Session)","so_value":"12PM to 5PM"}]}]},"cust_form_id":"","form_cid":"701Ht000001CUCgIAO","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"<p data-start=\"227\" data-end=\"278\">Thank you for registering for <strong data-start=\"257\" data-end=\"275\">CX Tour Bangkok<\/strong>.<\/p>\n<p data-start=\"280\" data-end=\"413\"><strong>Please note:<\/strong> your registration is <strong data-start=\"314\" data-end=\"335\">not yet confirmed<\/strong>. You will receive a separate confirmation email once it has been processed.<\/p>\n<p data-start=\"632\" data-end=\"717\">If you have any questions, please reach out to us at <strong data-start=\"685\" data-end=\"714\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"687\" data-end=\"712\">AsiaMarketing@genesys.com<\/a><\/strong><\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":586633,"content_video":""},"text_content":{"sub_title_h4":"Deliver Automation that Feels Human","text_content":"<p>Doing CX right isn\u2019t about choosing between automation or human service. It\u2019s about understanding what the customer needs in the moment \u2014 and orchestrating the right response across people, systems and journeys in real time.<\/p>\n<p data-start=\"317\" data-end=\"530\">When AI connects intent, context and history, decisions happen as experiences unfold. Interactions deliver the right balance of speed and empathy. Organizations move from managing volume to orchestrating outcomes.<\/p>\n<p data-start=\"532\" data-end=\"607\"><strong>And when that shift happens, loyalty and efficiency compound \u2014 not compete.<\/strong><\/p>\n<p data-start=\"609\" data-end=\"662\" data-is-last-node=\"\" data-is-only-node=\"\">CX Tour Bangkok 2026 is where this transformation unfolds\u2014save your seat today<\/p>\n","cta_text":"CX Tour Bangkok","cta_url":""},"disable_speaker_section":false,"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"15\/06\/2026","agenda_tab_label":"Orchestrator's Session","agenda_details":[{"agenda_title":"Arrival, Coffee, Bites & Networking","agenda_start_time":"08:30:00","agenda_end_time":"09:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Welcome to CX Tour Bangkok: Deliver the Next Level of Experience","agenda_start_time":"09:30:00","agenda_end_time":"09:40:00","agenda_single_description":"<p><em><strong>Mao Gen Foo, Vice President \u2013 Asia, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"The State of Customer Experience","agenda_start_time":"09:40:00","agenda_end_time":"10:00:00","agenda_single_description":"<p>Prerna Pant, Director of Global Innovation \u2013 APAC at Genesys, will share key insights from the State of CX in Asia. She will explore how businesses can leverage AI, cloud, and omnichannel innovation to meet rising customer expectations and create seamless, empathetic experiences that drive loyalty and growth.<\/p>\n<p><em><strong>Prerna Pant, Director, Global Innovation \u2013 APAC, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"The Experience Economy Revolution","agenda_start_time":"10:00:00","agenda_end_time":"10:30:00","agenda_single_description":"<p>AI is changing the relationships organisations build with their customers and employees, creating an unprecedented opportunity in the experience economy. The next era of customer experience won\u2019t be shaped by automation alone, but by autonomy. Antoine demystifies the promise of agentic AI and clarifies what true technological agency means as organisations prepare for Level 5 of Experience Orchestration.<\/p>\n<p><em><strong>Antoine Ducarme, Vice President, Solutions Consulting \u2013 APAC, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Embracing the Agentic Era: Innovations and Future Directions in Genesys Cloud","agenda_start_time":"10:30:00","agenda_end_time":"11:00:00","agenda_single_description":"<p>What\u2019s new for Genesys Cloud? Hear the latest updates and roadmap for Genesys Cloud.<\/p>\n<p><em><strong>Jarryd Tuyau, AI Lead \u2013 APAC, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Morning tea & Networking","agenda_start_time":"11:00:00","agenda_end_time":"11:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Elevating CX in Financial Services: Harnessing AI for Secure, Personalised, and Compliant Engagements","agenda_start_time":"11:30:00","agenda_end_time":"11:50:00","agenda_single_description":"<p style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; caret-color: #0d1630; color: #0d1630; font-family: Roboto, -apple-system, system-ui, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; letter-spacing: -0.16px;\">Discover how financial institutions can elevate customer experience with AI-powered platforms that deliver secure, compliant, and personalised engagement. This session highlights how modern CCaaS solutions drive efficiency, empower agents, and enable seamless digital and voice interactions\u2014helping financial services organisations stay competitive and future-ready.<\/p>\n<p style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; caret-color: #0d1630; color: #0d1630; font-family: Roboto, -apple-system, system-ui, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; letter-spacing: -0.16px;\"><em style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-weight: bold;\">David Porter, VP\/Managing Director, Global Banking Industry, Genesys<\/span><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"AI in ASEAN: Impact, Challenges, and Opportunities with AWS & ServiceNow","agenda_start_time":"11:50:00","agenda_end_time":"12:10:00","agenda_single_description":"<div class=\"ewa-rteLine\">\n<p class=\"ewa-rteLine\">AI is reshaping the way enterprises across ASEAN operate and compete. In this keynote, leaders from AWS and ServiceNow will join Genesys and showcase real-world examples of AI adoption that have delivered tangible benefits, from streamlining operations to enriching customer experiences. We shall examine the principal challenges organisations in ASEAN encounter when implementing AI, from integration complexities to workforce readiness, and how together with Genesys, AWS and ServiceNow support them through resilient infrastructure and skills development initiatives. The session will further address ethical AI, data privacy, and security, whilst providing a forward-looking perspective on the evolving role of generative AI in driving innovation across the region.<\/p>\n<p><em><strong>Ashok Sankaran, Director Partner &amp; Alliances \u2013 APAC, Genesys<\/strong><\/em><\/p>\n<p class=\"yITMyFbRrVvopoKFAxTSFHBLAiZrwefcItWAxoI inline t-24 v-align-middle break-words\"><em><strong>Manusnan Harinsuit, Senior Solutions Architect, AWS<\/strong><\/em><\/p>\n<p><em><strong>Varit Ovadhana, Country Manager, Thailand, ServiceNow<\/strong><\/em><\/p>\n<\/div>\n","agenda_session_speakers":false},{"agenda_title":"Customer Panel: Leading the Future of CX","agenda_start_time":"12:10:00","agenda_end_time":"12:30:00","agenda_single_description":"<p>Don\u2019t miss this engaging panel discussion with CX leaders at the forefront of business and technology innovation. These industry experts will explore how they are leading transformative change, sharing key strategies for success in a fast-paced business environment. The panellists will share what it takes to innovate experiences in today\u2019s rapidly evolving, AI-driven world.<\/p>\n<p><em><strong>Dr. Francis Goh, Global Board of Directors, CXPA<\/strong><\/em><\/p>\n<p><em><strong>Prerna Pant, Director, Global Innovation \u2013 APAC, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Dr. <span class=\"outlook-search-highlight\" data-markjs=\"true\">Montree<\/span> <span class=\"outlook-search-highlight\" data-markjs=\"true\">Thirasakthana, Executive Vice President, Technology and Innovation, Thai Life Insurance Public Company Limited<\/span><\/strong><\/em><\/p>\n<p><em><strong>Sarawut Pienluprasith, Executive Vice President &#8211; Information Technology, SCB Protect<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Lunch & Networking","agenda_start_time":"12:30:00","agenda_end_time":"13:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":" Track 1 - Workshop A: From Vision to Value: HSBC's Customer Case Study","agenda_start_time":"13:30:00","agenda_end_time":"14:30:00","agenda_single_description":"<p>Discover how HSBC transformed its customer experience strategy into measurable business value with Genesys Cloud CX. In this session, you\u2019ll learn how AI-driven orchestration, predictive routing, and real-time visibility helped HSBC achieve a projected $60M in value, reduce abandonment rates by nearly half, cut handling times, and boost customer satisfaction. Join us to see how vision translates into tangible results.<\/p>\n<p><em><strong>Glendon Wong, Solution Consulting Senior Manager &#8211; Asia, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Gabriel Ng, Senior Solution Consultant &#8211; Asia, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Track 1 - Workshop B: Agentic AI in Outbound: Balancing Automation and Human Touch","agenda_start_time":"14:30:00","agenda_end_time":"15:30:00","agenda_single_description":"<p class=\"ewa-rteLine\">Discover how agentic AI can transform outbound operations like collections and telesales. We\u2019ll share strategies for scaling AI-driven engagement, teaching AI with human best practices, and knowing when to hand off to humans for empathy and compliance. The session will also spotlight the\u00a0Genesys Roadmap, showing how upcoming innovations support more efficient, human-centric outbound engagement.<\/p>\n<p><em><strong>Jarryd Tuyau, AI Lead \u2013 APAC, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Track 2 - Workshop A: AI-Driven Employee Engagement","agenda_start_time":"13:30:00","agenda_end_time":"14:30:00","agenda_single_description":"<div class=\"ewa-rteLine\">\n<p class=\"ewa-rteLine\">Artificial intelligence is transforming employee engagement. Join this workshop to explore strategies that blend responsible automation with human-centric practices, fostering a thriving workplace. Learn how to support supervisors with the tools they need to lead and inspire effectively by balancing technology with empathy. Equip yourself with the knowledge and skills to elevate employee engagement and create a future-ready workforce.<\/p>\n<div class=\"ewa-rteLine\">\n<p><em><strong>Krissada Kiatumsom, Senior Solution Consultant &#8211; Thailand, Genesys<\/strong><\/em><\/p>\n<\/div>\n<\/div>\n","agenda_session_speakers":false},{"agenda_title":"Track 2 - Workshop B: Evolving with Purpose: CX Transformation Advisory & Advocacy Experience Orchestration Framework","agenda_start_time":"14:30:00","agenda_end_time":"15:30:00","agenda_single_description":"<div class=\"ewa-rteLine\">In this interactive session, you&#8217;ll discover how Genesys helps leading organizations like yours:<\/div>\n<ul>\n<li class=\"ewa-rteLine\">Align every customer and employee journey using Experience Orchestration<\/li>\n<li class=\"ewa-rteLine\">Turn insights into action with help from our CX Advisors<\/li>\n<li class=\"ewa-rteLine\">Maximise platform value through Professional Services<\/li>\n<li class=\"ewa-rteLine\">Drive continuous success with TAM-led engagement<\/li>\n<li class=\"ewa-rteLine\">Join our Advocacy Program to spotlight your achievements<\/li>\n<\/ul>\n<p><em><strong>Christopher Chua, Senior Services Engagement Director \u2013 Asia, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director &#8211; APAC, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Shanker Bharadwaj Ramaiyah, Customer Success Management, Senior Manager &#8211; Asia, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Stalin Singh, Senior Technical Account Manager &#8211; Asia, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Afternoon Tea Break","agenda_start_time":"15:30:00","agenda_end_time":"16:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Demo: Experience how Genesys AI Guide transforms customer engagement with Agentic Bots","agenda_start_time":"16:00:00","agenda_end_time":"16:20:00","agenda_single_description":"<p style=\"font-weight: 400;\">The demo highlights how Agentic AI goes beyond simple automation to provide:\u200b<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Dynamic Q&amp;A with reasoning and adaptation\u200b<\/li>\n<li>Proactive recommendations (e.g., \u201cWould you like to see the keynote agenda?\u201d)\u200b<\/li>\n<li>How Admin create flow using AI Guide<\/li>\n<\/ul>\n<p><em><strong>Partitan Rungkrae, Principal Solution Consultant, Asia, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Fireside Chat: Powering Thailand\u2019s AI Momentum with Bitkub","agenda_start_time":"16:20:00","agenda_end_time":"16:50:00","agenda_single_description":"<p data-start=\"161\" data-end=\"383\">Join us for an exclusive fireside chat at the CX Tour Bangkok with Sakolkorn Sakavee, Co-founder and Chairman of Bitkub Capital Group Holdings, alongside Kulachart Ngernpermpoon, Country Director Indochina &amp; Philippines of Genesys.<\/p>\n<p data-start=\"385\" data-end=\"597\">In today\u2019s experience-driven economy, momentum fuels progress. Just as elite athletes continuously push boundaries, leading organizations in Thailand are leveraging AI and automation to stay ahead of the curve.<\/p>\n<p data-start=\"599\" data-end=\"1021\">In this conversation, Sakolkorn will share his perspective on Thailand\u2019s AI transformation and its impact on the digital economy\u2014highlighting both opportunities and challenges in shaping the future of customer experience. 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