{"id":615538,"date":"2026-03-20T13:20:49","date_gmt":"2026-03-20T20:20:49","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=615538"},"modified":"2026-03-31T06:01:01","modified_gmt":"2026-03-31T13:01:01","slug":"cx-tour-india-2026","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/cx-tour-india-2026","title":{"rendered":"CX Tour India 2026"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;form&#8221; css=&#8221;.vc_custom_1773214497813{background-image: url(https:\/\/www.genesys.com\/media\/Web-header.png?id=547707) !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_row_inner el_class=&#8221;bgc-glass rounded p-2 p-lg-3&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"mb-2\">CX Tour India<\/h1>\n<p class=\"text-20\">CX Tour Delhi | 15 May 2026<\/p>\n<p class=\"text-20\">CX Tour Bengaluru | 20 May 2026<\/p>\n<p class=\"text-20\">CX Tour Mumbai | 22 May 2026<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><div  class=\"form-row form-floating row-multicid el_field\"><select class=\"form-select multicid_field required\"><option value=\"\" data-ty=\"\"><\/option><option value=\"701Ht000001ebqtIAA\" data-ty=\"\">CX Tour Delhi, May 15<\/option><option value=\"701Ht000001ebr3IAA\" data-ty=\"\">CX Tour Bengaluru, 20 May<\/option><option value=\"701Ht000001ebr8IAA\" data-ty=\"\">CX Tour Mumbai, 22 May<\/option><\/select><label>Select an event<span class=\"required-asterisk\">*<\/span><\/label><\/div><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/615538\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"events\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/615538\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"615538\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Job Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Center Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations \/ Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Job Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Register Now\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Register Now\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you p-2 p-lg-3 bgc-glass rounded-lg&#8221;]<\/p>\n<p class=\"h4\">Thank you for registering for CX Tour.<\/p>\n<p>We have received your registration and are currently reviewing your details. You will hear from us shortly regarding the status of your registration.<\/p>\n<p>Meanwhile if you have any questions please reach out to <a href=\"mailto:aastha.gupta@genesys.com\">aastha.gupta@genesys.com<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>CX Done Right: Orchestrating Every Moment<\/h2>\n<p>Doing CX right isn\u2019t about choosing between automation or human service.\u00a0It\u2019s about understanding what the customer needs in the moment \u2014 and orchestrating the right response across people, systems and journeys in real time.<\/p>\n<p data-start=\"317\" data-end=\"530\">When AI connects intent, context and history, decisions happen as experiences unfold. Interactions deliver the right balance of speed and empathy. Organisations move from managing volume to orchestrating outcomes.<\/p>\n<p data-start=\"532\" data-end=\"607\"><strong>And when that shift happens, loyalty and efficiency compound \u2014 not compete.<\/strong><\/p>\n<p data-start=\"609\" data-end=\"662\" data-is-last-node=\"\" data-is-only-node=\"\">CX Tour India 2026 is where this transformation unfolds\u2014save your seat today<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner el_class=&#8221;bgc-lgray mx-0 rounded p-2&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"h4 mb-0 font-weight-bold\">Why Attend:<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<strong class=\"text-20\" data-start=\"454\" data-end=\"493\">Explore a unified platform approach<\/strong> \u2014 connect people, systems and journeys seamlessly.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<strong class=\"text-20\" data-start=\"263\" data-end=\"283\">See AI in action<\/strong> \u2014 understand how intent, context and conversation data drive smarter decisions in the moment.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<strong class=\"text-20\">Attend expert-led workshops<\/strong> &#8211; learn how to make CX Done Right a reality in your organization.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<strong class=\"text-20\" data-start=\"549\" data-end=\"585\">Hear real transformation stories<\/strong> from your peers.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Join us in a city near you<\/h2>\n<p style=\"text-align: center;\">Discover why Genesys is trusted where CX is most complex &#8211; high-stakes, high-volume and hardest to orchestrate.<\/p>\n<p style=\"text-align: center;\"><strong>When CX is done right, every moment works harder for your customers and your business.<\/strong><\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r li.vc_tta-tab a { border-color: rgba(13, 22, 48, 0.2) !important; border-radius: 1rem !important; min-width: 120px; } .vc_tta-tabs-container { margin-bottom: 4rem !important; } li.vc_tta-tab a:hover { border-color: #455073 !important; background: #F1EFEA !important; } li.vc_tta-tab.vc_active a { border: 0 !important; background: #F1EFEA !important; } @media only screen and (max-width: 767px) { .vc_tta-panel-title > a{ align-items: center; color: #0D1630 !important; text-align: left; } .vc_tta-panel.vc_active .vc_tta-panel-heading { border: 0 !important; background: #F1EFEA !important; } .vc_tta-panel .vc_tta-panel-heading { border-radius: 1rem !important; } .vc_tta-panel .vc_tta-panel-heading:hover { border-color: #455073 !important; background: #F1EFEA !important; } .vc_tta-panel-title > a .vc_tta-controls-icon { color: #0D1630 !important; } .vc_tta-panel-title > a .vc_tta-controls-icon:after, .vc_tta-panel-title > a .vc_tta-controls-icon:before { border-color: #0D1630 !important; } .vc_tta-panel-title > a .vc_tta-title-text-container { margin-left: 1rem; } .vc_tta-panel-title > a .vc_tta-sub-title-text { margin-left: 0 !important; } }\r <\/style>[\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tabs shape=&#8221;round&#8221; color=&#8221;white&#8221; spacing=&#8221;20&#8243; alignment=&#8221;center&#8221; active_section=&#8221;1&#8243; no_fill_content_area=&#8221;true&#8221;][vc_tta_section title=&#8221;Delhi&#8221; tab_id=&#8221;1745471266403-405b2ffe-83f6&#8243; sub_title=&#8221;Friday, 13 June 2025&#8243;][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;618092&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>CX Tour Delhi<\/h3>\n<p class=\"h5\">Friday, 15 May 2026<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;mt-4&#8243;][vc_column_inner width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;][\/vc_column_text]<div class=\"component-agenda agenda-tabs heading-h3\"><div class=\"agenda-title-group-container\"><h3 class=\"agenda-group-title title text-center\">Delhi Agenda<\/h3><\/div><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-05-15\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Friday, 15 May 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1775998800\" data-start-time=\"01:00 PM\" data-end-time=\"02:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">01:00 PM &ndash; 02:30 PM<\/p><h3 class=\"agenda-title title\">Registration and Networking Lunch<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Connect with Genesys experts, partners and your peers over networking lunch.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776004200\" data-start-time=\"02:30 PM\" data-end-time=\"02:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">02:30 PM &ndash; 02:45 PM<\/p><h3 class=\"agenda-title title\">CX Tour Opening<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776005100\" data-start-time=\"02:45 PM\" data-end-time=\"03:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">02:45 PM &ndash; 03:45 PM<\/p><h3 class=\"agenda-title title\">Celebrity Speaker<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776008700\" data-start-time=\"03:45 PM\" data-end-time=\"04:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">03:45 PM &ndash; 04:00 PM<\/p><h3 class=\"agenda-title title\">Welcome and Intro<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Explore how organisations can transform customer interactions into measurable business outcomes. This session will reveal why loyalty and efficiency are not competing priorities \u2014 but the result of intelligent orchestration done right.<\/p>\n<p><em><strong>Raja Lakshmipathy, Vice President and Managing Director, India, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776009600\" data-start-time=\"04:00 PM\" data-end-time=\"04:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:00 PM &ndash; 04:30 PM<\/p><h3 class=\"agenda-title title\">Preparing for Universal Agentic Experience Orchestration<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Aditya Garg shares how Genesys provides the agentic AI you need to deliver superior experiences to your customers and employees.<\/p>\n<p>The next era of customer experience won\u2019t be shaped by automation alone, but by autonomy. In this keynote, Aditya Garg demystifies the promise of agentic AI and clarifies what true technological agency means as organisations prepare for Level 5 of Experience Orchestration.<\/p>\n<p>Aditya will explore how reasoning, non-determinism and agent-to-agent collaboration will transform the CX landscape, and the new guardrails enterprises must implement to stay in control. He\u2019ll highlight how Genesys is bridging these worlds through structured, autonomous decision-making.<\/p>\n<p><strong><i>Aditya Garg, Head of Solutions Consulting, India, Genesys\u00a0<\/i><\/strong><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776011400\" data-start-time=\"04:30 PM\" data-end-time=\"04:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:30 PM &ndash; 04:45 PM<\/p><h3 class=\"agenda-title title\">Experience in Action: How a Genesys Customer is Driving Customer Loyalty<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Hear from your peer as they share how they\u2019re using Genesys Cloud and AI to connect data, teams and journeys to deliver smarter, real-time experiences. Learn how they\u2019re building customer loyalty while improving operational efficiency, the measurable impact they\u2019ve achieved, and how their CX roadmap is evolving with orchestration at the core.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776012300\" data-start-time=\"04:45 PM\" data-end-time=\"05:15 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:45 PM &ndash; 05:15 PM<\/p><h3 class=\"agenda-title title\">AI Designed to Deliver \u2014 Proven Live<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>See how Genesys removes the uncertainty from AI-powered experiences. Policy-aware. Governance-driven. Secure by design. Our solution prevents hallucinated responses and ensures outcomes are accurate, compliant and actionable \u2014 in real time.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776014100\" data-start-time=\"05:15 PM\" data-end-time=\"05:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:15 PM &ndash; 05:45 PM<\/p><h3 class=\"agenda-title title\">Networking Break - Connect and Refresh<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776015900\" data-start-time=\"05:45 PM\" data-end-time=\"06:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:45 PM &ndash; 06:45 PM<\/p><h3 class=\"agenda-title title\">Breakout Sessions<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776019500\" data-start-time=\"06:45 PM\" data-end-time=\"07:15 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:45 PM &ndash; 07:15 PM<\/p><h3 class=\"agenda-title title\">Networking Break: Connect over Tea &amp; Coffee<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776021300\" data-start-time=\"07:15 PM\" data-end-time=\"07:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:15 PM &ndash; 07:45 PM<\/p><h3 class=\"agenda-title title\">Beyond the Hype: AI that Works<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Listen to CX leaders who are using AI to reduce effort, improve responsiveness and connect experiences across teams and systems. Real strategies. Real challenges. Real results.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776023100\" data-start-time=\"07:45 PM\" data-end-time=\"08:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:45 PM &ndash; 08:00 PM<\/p><h3 class=\"agenda-title title\">Closing Remarks<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em><strong>Raja Lakshmipathy, Vice President and Managing Director, India, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776024000\" data-start-time=\"08:00 PM\" data-end-time=\"10:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:00 PM &ndash; 10:30 PM<\/p><h3 class=\"agenda-title title\">Evening Mixer: Dinner, Cocktails and Conversation<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Delhi Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Raja_8731-copy-scaled-e1618589573127.jpg\" alt=\"Raja Lakshmipathy\" ><\/div><div class=\"details\"><p class=\"name h5\">Raja Lakshmipathy<\/p><p class=\"info\">Vice President and Managing Director - India and SAARC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2024-09-05-at-7.19.47-PM.jpeg\" alt=\"Aditya Garg\" ><\/div><div class=\"details\"><p class=\"name h5\">Aditya Garg<\/p><p class=\"info\">Head of Solutions Consulting - India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Sian-Jenkins.jpg\" alt=\"Sian Jenkins\" ><\/div><div class=\"details\"><p class=\"name h5\">Sian Jenkins<\/p><p class=\"info\">Marketing Director, India and ANZ, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/ad1fffc6-d58c-4d7a-bc72-d5e1ab642a80.jpg\" alt=\"Dan Ferns\" ><\/div><div class=\"details\"><p class=\"name h5\">Dan Ferns<\/p><p class=\"info\">VP, Global Head Delivery, AIonOS<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/SAT_Photo_202310-e1723136135609.png\" alt=\"Satish Annamalai\" ><\/div><div class=\"details\"><p class=\"name h5\">Satish Annamalai<\/p><p class=\"info\">Senior Business Value Specialist, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-02-at-2.31.38-PM.jpeg\" alt=\"Rajiv Makhni\" ><\/div><div class=\"details\"><p class=\"name h5\">Rajiv Makhni<\/p><p class=\"info\">India Tech Guru, TV and Radio Show Host, Author, and the Founder &amp; Chairman of RM MAARRG (a Global Media Group)<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-09-at-3.46.01-PM.jpeg\" alt=\"Ajay Nambiar\" ><\/div><div class=\"details\"><p class=\"name h5\">Ajay Nambiar<\/p><p class=\"info\">COO-PYP and CSO-M3M &amp; Smartworld<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/ad9f3999-650a-4a1f-9865-52a50fdc9379.jpg\" alt=\"Irendra Chhabra\" ><\/div><div class=\"details\"><p class=\"name h5\">Irendra Chhabra<\/p><p class=\"info\">President, Bharuwa Solutions<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Shruti.png\" alt=\"Shruti Srivastav\" ><\/div><div class=\"details\"><p class=\"name h5\">Shruti Srivastav<\/p><p class=\"info\">Advisory Solution Consultant CSM, ServiceNow<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Ajay-Natarajan.jpg\" alt=\"Ajay Natarajan\" ><\/div><div class=\"details\"><p class=\"name h5\">Ajay Natarajan<\/p><p class=\"info\">Head BPO Vertical, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Raghav-Kumaria.jpeg\" alt=\"Raghav Kumaria\" ><\/div><div class=\"details\"><p class=\"name h5\">Raghav Kumaria<\/p><p class=\"info\">Head of Technology &amp; CX Transformation, AIonOS<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2024-09-11-at-10.21.11-PM.jpeg\" alt=\"Shrish Trivedi\" ><\/div><div class=\"details\"><p class=\"name h5\">Shrish Trivedi<\/p><p class=\"info\">Director - Post Sales Product, MakeMyTrip<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Vikram-Singh_-Air-India.jpeg\" alt=\"Vikram Singh\" ><\/div><div class=\"details\"><p class=\"name h5\">Vikram Singh<\/p><p class=\"info\">CRM Head, Air India<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221; el_class=&#8221;my-5&#8243;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10&#8243;]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-title-group-container\"><h2 class=\"agenda-group-title title text-center\">Breakout Sessions<\/h2><\/div><div class=\"agenda-dates\" data-opened=\"2\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track a\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track A<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776016500\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><h3 class=\"agenda-title title\">Connected Intelligence: Rewiring CX with Smart Orchestration that Transforms your Contact Centre Operations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Today\u2019s contact centres are stitched together with legacy systems that don\u2019t talk\u2014and agents who pay the price. Join Tata Communications, a multiple award-winning Genesys partner, as we explore how our AI-powered orchestration engine can connect across your legacy and incumbent platforms into a self-learning, insight-rich ecosystem that drives agent productivity, eliminates CX silos, and delivers the outcomes modern customers demand.<\/p>\n<p>Breakout Room &#8211; Rosewood, Leela Ambience<\/p>\n<p><em><strong>Sachin Bharadwaj, Head of CCaaS Business, India &amp; Middle East, Tata Communications<\/strong><\/em><\/p>\n<p><em><strong>Karthik Raja Sivacoumar, Associate Director &#8211; Customer Interaction Suite, Tata Communications<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/PAB_Sachin-TCL.png\" width=\"64\" height=\"64\" alt=\"Pab sachin (tcl)\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Sachin Bharadwaj<\/p><p class=\"speaker-company mb-0\">Head of CCaaS Business, India & Middle East, Tata Communications<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-06-at-2.39.21-PM.jpeg\" width=\"64\" height=\"64\" alt=\"Whatsapp image 2025 06 06 at 2.39.21 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthik Raja Sivacoumar<\/p><p class=\"speaker-company mb-0\">Associate Director - Customer Interaction Suite, Tata Communications<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776016500\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Level up Your Customer and Employee Experience with Genesys\u2019 Proven Experience Orchestration Framework<\/h3>\n<p>In this interactive session, we\u2019ll explore how organisations already on the Genesys journey are scaling their CX and EX impact using digital, AI, self-service, and workforce tools. Share your current challenges, hear success stories, and learn how CX Advisors, Professional Services, and TAMs help you continuously drive value. We\u2019ll also introduce opportunities to elevate your voice through the Genesys Advocacy Program.<\/p>\n<p>Hall Name &#8211; Royal Grand, Leela Ambience<\/p>\n<p><em><strong>Kaushik Ananda, Sr. Customer Success Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Arockia Meetpan, Sr. Manager, Technical Account Management, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Kaushik_Headshot.jpg\" width=\"64\" height=\"64\" alt=\"Kaushik headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Kaushik Ananda<\/p><p class=\"speaker-company mb-0\">Sr. Customer Success Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Meet_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Meet headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Arockia Meetpan<\/p><p class=\"speaker-company mb-0\">Sr. Manager, Technical Account Management, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/IMG_20220417_2021372_Original.jpeg\" width=\"64\" height=\"64\" alt=\"Img 20220417 202137~2 original\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Rachana Singh<\/p><p class=\"speaker-company mb-0\">Customer Advocacy Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776016500\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Rise of Agentic AI: A CX Game Changer<\/h3>\n<div>\n<p>AI (Artificial Intelligence) is not just responding\u2014it\u2019s started thinking, planning, and acting?<\/p>\n<p>In this breakout session, Anil Joglekar unpacks the seismic shift to Agentic AI, the next frontier in CX evolution. Unlike traditional or even generative AI, Agentic AI enables autonomous, multi-step customer interactions that feel natural, proactive, and deeply personalised.<\/p>\n<p>Key Takeaways:<\/p>\n<ul>\n<li>Why Gen AI is not enough\u2014and what Agentic AI brings to the table<\/li>\n<li>Core concepts: autonomy, memory, and orchestration in action<\/li>\n<li>Use cases across Retail, BFSI, Healthcare, and Telecom<\/li>\n<li>How you can start building Agentic CX right now<\/li>\n<\/ul>\n<p>If you\u2019re still building with Gen AI, you\u2019re already behind.<\/p>\n<\/div>\n<p>Hall Name &#8211; Cedar, Leela Ambience<\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track b\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track B<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776018600\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><h3 class=\"agenda-title title\">Connected Intelligence: Rewiring CX with Smart Orchestration that Transforms your Contact Centre Operations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Today\u2019s contact centres are stitched together with legacy systems that don\u2019t talk\u2014and agents who pay the price. Join Tata Communications, a multiple award-winning Genesys partner, as we explore how our AI-powered orchestration engine can connect across your legacy and incumbent platforms into a self-learning, insight-rich ecosystem that drives agent productivity, eliminates CX silos, and delivers the outcomes modern customers demand.<\/p>\n<p>Breakout Room &#8211; Rosewood, Leela Ambience<\/p>\n<p><em><strong>Sachin Bharadwaj, Head of CCaaS Business, India &amp; Middle East, Tata Communications<\/strong><\/em><\/p>\n<p><em><strong>Karthik Raja Sivacoumar, Associate Director &#8211; Customer Interaction Suite, Tata Communications<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Sachin-Photo-1.png\" width=\"64\" height=\"64\" alt=\"Sachin photo\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Sachin Bharadwaj<\/p><p class=\"speaker-company mb-0\">Head of CCaaS Business, India & Middle East, Tata Communications<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-06-at-2.39.21-PM.jpeg\" width=\"64\" height=\"64\" alt=\"Whatsapp image 2025 06 06 at 2.39.21 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthik Raja Sivacoumar<\/p><p class=\"speaker-company mb-0\">Associate Director - Customer Interaction Suite, Tata Communications<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776018600\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Level up Your Customer and Employee Experience with Genesys\u2019 Proven Experience Orchestration Framework<\/h3>\n<p>In this interactive session, we\u2019ll explore how organisations already on the Genesys journey are scaling their CX and EX impact using digital, AI, self-service, and workforce tools. Share your current challenges, hear success stories, and learn how CX Advisors, Professional Services, and TAMs help you continuously drive value. We\u2019ll also introduce opportunities to elevate your voice through the Genesys Advocacy Program.<\/p>\n<p>Hall Name &#8211; Royal Grand, Leela Ambience<\/p>\n<p><em><strong>Kaushik Ananda, Sr. Customer Success Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Arockia Meetpan, Sr. Manager, Technical Account Management, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Kaushik_Headshot.jpg\" width=\"64\" height=\"64\" alt=\"Kaushik headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Kaushik Ananda<\/p><p class=\"speaker-company mb-0\">Sr. Customer Success Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Meet_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Meet headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Arockia Meetpan<\/p><p class=\"speaker-company mb-0\">Sr. Manager, Technical Account Management, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/IMG_20220417_2021372_Original.jpeg\" width=\"64\" height=\"64\" alt=\"Img 20220417 202137~2 original\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Rachana Singh<\/p><p class=\"speaker-company mb-0\">Customer Advocacy Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776018600\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Rise of Agentic AI: A CX Game Changer<\/h3>\n<p>AI (Artificial Intelligence) is not just responding\u2014it\u2019s started thinking, planning, and acting?<\/p>\n<p>In this breakout session, Anil Joglekar unpacks the seismic shift to Agentic AI, the next frontier in CX evolution. Unlike traditional or even generative AI, Agentic AI enables autonomous, multi-step customer interactions that feel natural, proactive, and deeply personalised.<\/p>\n<p>Key Takeaways:<\/p>\n<ul>\n<li>Why Gen AI is not enough\u2014and what Agentic AI brings to the table<\/li>\n<li>Core concepts: autonomy, memory, and orchestration in action<\/li>\n<li>Use cases across Retail, BFSI, Healthcare, and Telecom<\/li>\n<li>How you can start building Agentic CX right now<\/li>\n<\/ul>\n<p>If you\u2019re still building with Gen AI, you\u2019re already behind.<\/p>\n<p>Hall Name &#8211; Cedar, Leela Ambience<\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Sponsors<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic and AI Photo-booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/csinfocomm.com\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"27061\" height=\"5283\" src=\"https:\/\/www.genesys.com\/media\/CSI-logo-Hires-2.png\" alt=\"CSI-logo-Hires\" ><\/div><div class=\"card-body\"><p class=\"text-24\">CSInfocomm<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/url.us.m.mimecastprotect.com\/s\/733yCjROnWSjpjOxxcWfwfmMkSb?domain=tatacommunications.com\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1498\" height=\"300\" src=\"https:\/\/www.genesys.com\/media\/Tata-Communications-Logo-Stacked-Blue-New-3.png\" alt=\"Tata-Communications-Logo-Stacked-Blue-New\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Tata Communications<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Engagement Zone<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/www.audiocodes.com\/solutions-products\/solutions\/contact-center-innovation\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1800\" height=\"961\" src=\"https:\/\/www.genesys.com\/media\/audiocodes-logo_v2-2.png\" alt=\"audiocodes-logo_v2\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Audiocodes<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/successkpi.com\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1564\" height=\"740\" src=\"https:\/\/www.genesys.com\/media\/SuccessKPI_0D4DCE-2.png\" alt=\"SuccessKPI_0D4DCE\" ><\/div><div class=\"card-body\"><p class=\"text-24\">SuccessKPI<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Bengaluru&#8221; tab_id=&#8221;1745471268384-19787b73-87d6&#8243; sub_title=&#8221;Wednesday, 18 June 2025&#8243;][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;618094&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>CX Tour Bengaluru<\/h3>\n<p class=\"h5\">Wednesday, 20 May 2026<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;mt-4&#8243;][vc_column_inner width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;][\/vc_column_text]<div class=\"component-agenda agenda-tabs heading-h3\"><div class=\"agenda-title-group-container\"><h3 class=\"agenda-group-title title text-center\">Bengaluru Agenda<\/h3><\/div><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-05-20\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Wednesday, 20 May 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1775998800\" data-start-time=\"01:00 PM\" data-end-time=\"02:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">01:00 PM &ndash; 02:30 PM<\/p><h3 class=\"agenda-title title\">Registration and Networking Lunch<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Connect with Genesys experts, partners and your peers over networking lunch<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776004200\" data-start-time=\"02:30 PM\" data-end-time=\"02:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">02:30 PM &ndash; 02:45 PM<\/p><h3 class=\"agenda-title title\">CX Tour Opening<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776005100\" data-start-time=\"02:45 PM\" data-end-time=\"03:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">02:45 PM &ndash; 03:45 PM<\/p><h3 class=\"agenda-title title\">Celebrity Speaker<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776008700\" data-start-time=\"03:45 PM\" data-end-time=\"04:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">03:45 PM &ndash; 04:00 PM<\/p><h3 class=\"agenda-title title\">Welcome and Intro<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Explore how organisations can transform customer interactions into measurable business outcomes. This session will reveal why loyalty and efficiency are not competing priorities \u2014 but the result of intelligent orchestration done right.<\/p>\n<p><strong><em>Albert Nel, Senior Vice President, APAC, Genesys<\/em><\/strong><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776009600\" data-start-time=\"04:00 PM\" data-end-time=\"04:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:00 PM &ndash; 04:30 PM<\/p><h3 class=\"agenda-title title\">Preparing for Universal Agentic Experience Orchestration<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Jarryd Tuyau shares how Genesys provides the agentic AI you need to deliver superior experiences to your customers and employees.<\/p>\n<p>The next era of customer experience won\u2019t be shaped by automation alone, but by autonomy. In this keynote, Jarryd Tuyau demystifies the promise of agentic AI and clarifies what true technological agency means as organisations prepare for Level 5 of Experience Orchestration.<\/p>\n<p>Jarryd will explore how reasoning, non-determinism and agent-to-agent collaboration will transform the CX landscape, and the new guardrails enterprises must implement to stay in control. He\u2019ll highlight how Genesys is bridging these worlds through structured, autonomous decision-making.<\/p>\n<p><em><strong>Jarryd Tuyau, AI Lead Architect, APAC, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776011400\" data-start-time=\"04:30 PM\" data-end-time=\"04:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:30 PM &ndash; 04:45 PM<\/p><h3 class=\"agenda-title title\">Experience in Action: How a Genesys Customer is Driving Customer Loyalty<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Hear from your peer as they share how they\u2019re using Genesys Cloud and AI to connect data, teams and journeys to deliver smarter, real-time experiences. Learn how they\u2019re building customer loyalty while improving operational efficiency, the measurable impact they\u2019ve achieved, and how their CX roadmap is evolving with orchestration at the core.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776012300\" data-start-time=\"04:45 PM\" data-end-time=\"05:15 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:45 PM &ndash; 05:15 PM<\/p><h3 class=\"agenda-title title\">AI Designed to Deliver \u2014 Proven Live<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p class=\"p1\">See how Genesys removes the uncertainty from AI-powered experiences. Policy-aware. Governance-driven. Secure by design. Our solution prevents hallucinated responses and ensures outcomes are accurate, compliant and actionable \u2014 in real time.<\/p>\n<p><strong><i>Aditya Garg, Head of Solutions Consulting, India, Genesys\u00a0<\/i><\/strong><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776014100\" data-start-time=\"05:15 PM\" data-end-time=\"05:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:15 PM &ndash; 05:45 PM<\/p><h3 class=\"agenda-title title\">Networking Break - Connect and Refresh<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776015900\" data-start-time=\"05:45 PM\" data-end-time=\"06:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:45 PM &ndash; 06:45 PM<\/p><h3 class=\"agenda-title title\">Breakout Sessions<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776019500\" data-start-time=\"06:45 PM\" data-end-time=\"07:15 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:45 PM &ndash; 07:15 PM<\/p><h3 class=\"agenda-title title\">Networking Break: Connect over Tea &amp; Coffee<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776021300\" data-start-time=\"07:15 PM\" data-end-time=\"07:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:15 PM &ndash; 07:45 PM<\/p><h3 class=\"agenda-title title\">Beyond the Hype: AI that Works<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Hear from diverse panel of CX leaders across industries as they share real-world strategies, challenges and successes in delivering exceptional customer experience in an AI-driven world.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776023100\" data-start-time=\"07:45 PM\" data-end-time=\"08:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:45 PM &ndash; 08:00 PM<\/p><h3 class=\"agenda-title title\">Closing Remarks<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em><strong>Raja Lakshmipathy, Vice President and Managing Director, India, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776024000\" data-start-time=\"08:00 PM\" data-end-time=\"10:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:00 PM &ndash; 10:30 PM<\/p><h3 class=\"agenda-title title\">Evening Mixer: Dinner, Cocktails and Conversation<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Bengaluru Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/APAC-Tech-Summit_speaker_Albert.png\" alt=\"Albert Nel\" ><\/div><div class=\"details\"><p class=\"name h5\">Albert Nel<\/p><p class=\"info\">Senior Vice President, APAC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Raja_8731-copy-scaled-e1618589573127.jpg\" alt=\"Raja Lakshmipathy\" ><\/div><div class=\"details\"><p class=\"name h5\">Raja Lakshmipathy<\/p><p class=\"info\">Vice President and Managing Director, India and SAARC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Aditya-Garg-Profile-Pic-Square.png\" alt=\"Aditya Garg\" ><\/div><div class=\"details\"><p class=\"name h5\">Aditya Garg<\/p><p class=\"info\">Head of Solutions Consulting, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Jarryd-scaled-e1760491118251.png\" alt=\"Jarryd Tuyau\" ><\/div><div class=\"details\"><p class=\"name h5\">Jarryd Tuyau<\/p><p class=\"info\">AI Lead Architect - APAC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Picture-1-3.png\" alt=\"Paddy Upton\" ><\/div><div class=\"details\"><p class=\"name h5\">Paddy Upton<\/p><p class=\"info\">Leadership, High-performance coach, Author, Speaker and Professor<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Lakshmanan.jpeg\" alt=\"Dr. Lakshmanan Ramanathan\" ><\/div><div class=\"details\"><p class=\"name h5\">Dr. Lakshmanan Ramanathan<\/p><p class=\"info\">AVP, Business Head \u2013 Technology and Automation, Infosys BPM<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/SAT_Photo_202310-e1723136135609.png\" alt=\"Satish Annamalai\" ><\/div><div class=\"details\"><p class=\"name h5\">Satish Annamalai<\/p><p class=\"info\">Senior Business Value Specialist, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Sian-Jenkins.jpg\" alt=\"Sian Jenkins\" ><\/div><div class=\"details\"><p class=\"name h5\">Sian Jenkins<\/p><p class=\"info\">Marketing Director, India and ANZ, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/a8bdd1b5-51de-497e-a11b-4b16b3b8ca9a.jpg\" alt=\"Amit Kumar Singh\" ><\/div><div class=\"details\"><p class=\"name h5\">Amit Kumar Singh<\/p><p class=\"info\">National Head Phone Banking Vertical, VP-II, Ujjivan Small Finance Bank<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Lavanya-S.jpg.png\" alt=\"Lavanya Sadasivan\" ><\/div><div class=\"details\"><p class=\"name h5\">Lavanya Sadasivan<\/p><p class=\"info\">Sr. Advisory Solution Consultant CSM, ServiceNow<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Ajay-Natarajan.jpg\" alt=\"Ajay Natarajan\" ><\/div><div class=\"details\"><p class=\"name h5\">Ajay Natarajan<\/p><p class=\"info\">Head BPO Vertical, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/d5fbdd0e-7f48-41ef-a8a7-dd942a219b0f.jpg\" alt=\"Vinod Jayakumar\" ><\/div><div class=\"details\"><p class=\"name h5\">Vinod Jayakumar<\/p><p class=\"info\">Head of Engineering, Credit Saison, India<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221; el_class=&#8221;my-5&#8243;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10&#8243;]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-title-group-container\"><h2 class=\"agenda-group-title title text-center\">Breakout Sessions<\/h2><\/div><div class=\"agenda-dates\" data-opened=\"2\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track a\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track A<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776016500\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><h3 class=\"agenda-title title\">Connected Intelligence: Rewiring CX with Smart Orchestration that Transforms your Contact Centre Operations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Today\u2019s contact centres are stitched together with legacy systems that don\u2019t talk\u2014and agents who pay the price. Join Tata Communications, a multiple award-winning Genesys partner, as we explore how our AI-powered orchestration engine can connect across your legacy and incumbent platforms into a self-learning, insight-rich ecosystem that drives agent productivity, eliminates CX silos, and delivers the outcomes modern customers demand.<\/p>\n<p>Breakout Room &#8211; Richmond, Taj MG Road<\/p>\n<p><em><strong>Sachin Bharadwaj, Head of CCaaS Business, India &amp; Middle East, Tata Communications<\/strong><\/em><\/p>\n<p><em><strong>Karthik Raja Sivacoumar, Associate Director &#8211; Customer Interaction Suite, Tata Communications<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/PAB_Sachin-TCL.png\" width=\"64\" height=\"64\" alt=\"Pab sachin (tcl)\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Sachin Bharadwaj<\/p><p class=\"speaker-company mb-0\">Head of CCaaS Business, India & Middle East, Tata Communications<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-06-at-2.39.21-PM.jpeg\" width=\"64\" height=\"64\" alt=\"Whatsapp image 2025 06 06 at 2.39.21 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthik Raja Sivacoumar<\/p><p class=\"speaker-company mb-0\">Associate Director - Customer Interaction Suite, Tata Communications<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776016500\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Level up Your Customer and Employee Experience with Genesys\u2019 Proven Experience Orchestration Framework<\/h3>\n<p>In this interactive session, we\u2019ll explore how organisations already on the Genesys journey are scaling their CX and EX impact using digital, AI, self-service, and workforce tools. Share your current challenges, hear success stories, and learn how CX Advisors, Professional Services, and TAMs help you continuously drive value. We\u2019ll also introduce opportunities to elevate your voice through the Genesys Advocacy Program.<\/p>\n<p>Hall Name &#8211; Vijaynagar, Taj MG Road<\/p>\n<p><em><strong>Karthikeyan Muttan, Sr. Customer Success Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>John Sunder, Sr. Technical Account Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Karthik_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Karthik headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthikeyan Muttan<\/p><p class=\"speaker-company mb-0\">Sr. Customer Success Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/John_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"John headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">John Sunder<\/p><p class=\"speaker-company mb-0\">Sr. Technical Account Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/IMG_20220417_2021372_Original.jpeg\" width=\"64\" height=\"64\" alt=\"Img 20220417 202137~2 original\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Rachana Singh<\/p><p class=\"speaker-company mb-0\">Customer Advocacy Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776016500\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Rise of Agentic AI: A CX Game Changer<\/h3>\n<p>AI (Artificial Intelligence) is not just responding\u2014it\u2019s started thinking, planning, and acting?<\/p>\n<p>In this breakout session, Anil Joglekar unpacks the seismic shift to Agentic AI, the next frontier in CX evolution. Unlike traditional or even generative AI, Agentic AI enables autonomous, multi-step customer interactions that feel natural, proactive, and deeply personalised.<\/p>\n<p>Key Takeaways:<\/p>\n<ul>\n<li>Why Gen AI is not enough\u2014and what Agentic AI brings to the table<\/li>\n<li>Core concepts: autonomy, memory, and orchestration in action<\/li>\n<li>Use cases across Retail, BFSI, Healthcare, and Telecom<\/li>\n<li>How you can start building Agentic CX right now<\/li>\n<\/ul>\n<p>If you\u2019re still building with Gen AI, you\u2019re already behind.<\/p>\n<p>Hall Name &#8211; Kensington, Taj MG Road<\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track b\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track B<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776018600\" data-start-time=\"06:30 PM\" data-end-time=\"07:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:30 PM<\/p><h3 class=\"agenda-title title\">Connected Intelligence: Rewiring CX with Smart Orchestration that Transforms your Contact Centre Operations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Today\u2019s contact centres are stitched together with legacy systems that don\u2019t talk\u2014and agents who pay the price. Join Tata Communications, a multiple award-winning Genesys partner, as we explore how our AI-powered orchestration engine can connect across your legacy and incumbent platforms into a self-learning, insight-rich ecosystem that drives agent productivity, eliminates CX silos, and delivers the outcomes modern customers demand.<\/p>\n<p>Breakout Room &#8211; Richmond, Taj MG Road<\/p>\n<p><em><strong>Sachin Bharadwaj, Head of CCaaS Business, India &amp; Middle East, Tata Communications<\/strong><\/em><\/p>\n<p><em><strong>Karthik Raja Sivacoumar, Associate Director &#8211; Customer Interaction Suite, Tata Communications<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Sachin-Photo-1.png\" width=\"64\" height=\"64\" alt=\"Sachin photo\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Sachin Bharadwaj<\/p><p class=\"speaker-company mb-0\">Head of CCaaS Business, India & Middle East, Tata Communications<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-06-at-2.39.21-PM.jpeg\" width=\"64\" height=\"64\" alt=\"Whatsapp image 2025 06 06 at 2.39.21 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthik Raja Sivacoumar<\/p><p class=\"speaker-company mb-0\">Associate Director - Customer Interaction Suite, Tata Communications<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776018600\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Level up Your Customer and Employee Experience with Genesys\u2019 Proven Experience Orchestration Framework<\/h3>\n<p>In this interactive session, we\u2019ll explore how organisations already on the Genesys journey are scaling their CX and EX impact using digital, AI, self-service, and workforce tools. Share your current challenges, hear success stories, and learn how CX Advisors, Professional Services, and TAMs help you continuously drive value. We\u2019ll also introduce opportunities to elevate your voice through the Genesys Advocacy Program.<\/p>\n<p>Hall Name &#8211; Vijaynagar, Taj MG Road<\/p>\n<p><em><strong>Karthikeyan Muttan, Sr. Customer Success Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>John Sunder, Sr. Technical Account Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Karthik_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Karthik headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthikeyan Muttan<\/p><p class=\"speaker-company mb-0\">Sr. Customer Success Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/John_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"John headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">John Sunder<\/p><p class=\"speaker-company mb-0\">Sr. Technical Account Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/IMG_20220417_2021372_Original.jpeg\" width=\"64\" height=\"64\" alt=\"Img 20220417 202137~2 original\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Rachana Singh<\/p><p class=\"speaker-company mb-0\">Customer Advocacy Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776018600\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Rise of Agentic AI: A CX Game Changer<\/h3>\n<p>AI (Artificial Intelligence) is not just responding\u2014it\u2019s started thinking, planning, and acting?<\/p>\n<p>In this breakout session, Anil Joglekar unpacks the seismic shift to Agentic AI, the next frontier in CX evolution. Unlike traditional or even generative AI, Agentic AI enables autonomous, multi-step customer interactions that feel natural, proactive, and deeply personalised.<\/p>\n<p>Key Takeaways:<\/p>\n<ul>\n<li>Why Gen AI is not enough\u2014and what Agentic AI brings to the table<\/li>\n<li>Core concepts: autonomy, memory, and orchestration in action<\/li>\n<li>Use cases across Retail, BFSI, Healthcare, and Telecom<\/li>\n<li>How you can start building Agentic CX right now<\/li>\n<\/ul>\n<p>If you\u2019re still building with Gen AI, you\u2019re already behind.<\/p>\n<p>Hall Name &#8211; Kensington, Taj MG Road<\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Sponsors<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic and AI Photo-booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/csinfocomm.com\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"27061\" height=\"5283\" src=\"https:\/\/www.genesys.com\/media\/CSI-logo-Hires-2.png\" alt=\"CSI-logo-Hires\" ><\/div><div class=\"card-body\"><p class=\"text-24\">CSInfocomm<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/www.tatacommunications.com\/solutions\/unified-communications\/contact-centre-as-a-service\/genesys-cloud-cx\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1498\" height=\"300\" src=\"https:\/\/www.genesys.com\/media\/Tata-Communications-Logo-Stacked-Blue-New-4.png\" alt=\"Tata-Communications-Logo-Stacked-Blue-New\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Tata Communications<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/www.audiocodes.com\/solutions-products\/solutions\/contact-center-innovation\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" style=\"max-width:250px;\"width=\"1800\" height=\"961\" src=\"https:\/\/www.genesys.com\/media\/audiocodes-logo_v2-2.png\" alt=\"audiocodes-logo_v2\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Audiocodes<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/successkpi.com\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/www.genesys.com\/media\/Sponsor-Logo-1600x600_SuccessKPI2025.png\" alt=\"Sponsor Logo 1600x600_SuccessKPI2025\" ><\/div><div class=\"card-body\"><p class=\"text-24\">SuccessKPI<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/visnet.in\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" style=\"max-width:250px;\"width=\"595\" height=\"842\" src=\"https:\/\/www.genesys.com\/media\/VIS_NEW_LOGO_High_Resol_color.jpg\" alt=\"VIS_NEW_LOGO_High_Resol_color\" ><\/div><div class=\"card-body\"><p class=\"text-24\">VIS NETWORKS PVT. LTD.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/www.gnani.ai\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.genesys.com\/media\/Gnani-Logo.png\" alt=\"Gnani Logo\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Gnani.ai<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Mumbai&#8221; tab_id=&#8221;1745471270829-7b46db0d-061e&#8221; sub_title=&#8221;Friday, 20 June 2025&#8243;][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;618095&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>CX Tour Mumbai<\/h3>\n<p class=\"h5\">Friday, 22 May 2026<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;mt-4&#8243;][vc_column_inner width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;][\/vc_column_text]<div class=\"component-agenda agenda-tabs heading-h3\"><div class=\"agenda-title-group-container\"><h3 class=\"agenda-group-title title text-center\">Mumbai Agenda<\/h3><\/div><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2026-05-22\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Friday, 22 May 2026<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1775998800\" data-start-time=\"01:00 PM\" data-end-time=\"02:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">01:00 PM &ndash; 02:30 PM<\/p><h3 class=\"agenda-title title\">Registration and Networking Lunch<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Connect with Genesys experts, partners and your peers over networking lunch.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776004200\" data-start-time=\"02:30 PM\" data-end-time=\"02:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">02:30 PM &ndash; 02:45 PM<\/p><h3 class=\"agenda-title title\">CX Tour Opening<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776005100\" data-start-time=\"02:45 PM\" data-end-time=\"03:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">02:45 PM &ndash; 03:45 PM<\/p><h3 class=\"agenda-title title\">Celebrity Speaker<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776008700\" data-start-time=\"03:45 PM\" data-end-time=\"04:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">03:45 PM &ndash; 04:00 PM<\/p><h3 class=\"agenda-title title\">Welcome and Intro<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Orchestrating Every Moment: The New Standard for CX<\/p>\n<p>Explore how organisations can transform customer interactions into measurable business outcomes. This session will reveal why loyalty and efficiency are not competing priorities \u2014 but the result of intelligent orchestration done right.<\/p>\n<p><em><strong>Raja Lakshmipathy, Vice President and Managing Director, India, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776009600\" data-start-time=\"04:00 PM\" data-end-time=\"04:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:00 PM &ndash; 04:30 PM<\/p><h3 class=\"agenda-title title\">Preparing for Universal Agentic Experience Orchestration<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Jarryd Tuyau shares how Genesys provides the agentic AI you need to deliver superior experiences to your customers and employees.<\/p>\n<p>The next era of customer experience won\u2019t be shaped by automation alone, but by autonomy. In this keynote, Jarryd Tuyau demystifies the promise of agentic AI and clarifies what true technological agency means as organisations prepare for Level 5 of Experience Orchestration.<\/p>\n<p>Jarryd will explore how reasoning, non-determinism and agent-to-agent collaboration will transform the CX landscape, and the new guardrails enterprises must implement to stay in control. He\u2019ll highlight how Genesys is bridging these worlds through structured, autonomous decision-making.<\/p>\n<p><em><strong>Jarryd Tuyau, AI Lead Architect, APAC, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776011400\" data-start-time=\"04:30 PM\" data-end-time=\"04:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:30 PM &ndash; 04:45 PM<\/p><h3 class=\"agenda-title title\">Experience in Action: How a Genesys Customer is Driving Customer Loyalty<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Hear from your peer as they share how they\u2019re using Genesys Cloud and AI to connect data, teams and journeys to deliver smarter, real-time experiences. Learn how they\u2019re building customer loyalty while improving operational efficiency, the measurable impact they\u2019ve achieved, and how their CX roadmap is evolving with orchestration at the core.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776012300\" data-start-time=\"04:45 PM\" data-end-time=\"05:15 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:45 PM &ndash; 05:15 PM<\/p><h3 class=\"agenda-title title\">AI Designed to Deliver \u2014 Proven Live<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p class=\"p1\">See how Genesys removes the uncertainty from AI-powered experiences. Policy-aware. Governance-driven. Secure by design. Our solution prevents hallucinated responses and ensures outcomes are accurate, compliant and actionable \u2014 in real time.<\/p>\n<p><strong><i>Aditya Garg, Head of Solutions Consulting, India, Genesys\u00a0<\/i><\/strong><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776014100\" data-start-time=\"05:15 PM\" data-end-time=\"05:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:15 PM &ndash; 05:45 PM<\/p><h3 class=\"agenda-title title\">Networking Break: Connect and Refresh<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776015900\" data-start-time=\"05:45 PM\" data-end-time=\"06:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:45 PM &ndash; 06:45 PM<\/p><h3 class=\"agenda-title title\">Breakout Sessions<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776019500\" data-start-time=\"06:45 PM\" data-end-time=\"07:15 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:45 PM &ndash; 07:15 PM<\/p><h3 class=\"agenda-title title\">Networking Break: Connect over Tea &amp; Coffee<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776021300\" data-start-time=\"07:15 PM\" data-end-time=\"07:45 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:15 PM &ndash; 07:45 PM<\/p><h3 class=\"agenda-title title\">Beyond the Hype: AI that Works<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Hear from diverse panel of CX leaders across industries as they share real-world strategies, challenges and successes in delivering exceptional customer experience in an AI-driven world.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776023100\" data-start-time=\"07:45 PM\" data-end-time=\"08:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:45 PM &ndash; 08:00 PM<\/p><h3 class=\"agenda-title title\">Closing Remarks<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em><strong>Raja Lakshmipathy, Vice President and Managing Director, India, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776024000\" data-start-time=\"08:00 PM\" data-end-time=\"10:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:00 PM &ndash; 10:30 PM<\/p><h3 class=\"agenda-title title\">Evening Mixer: Dinner, Cocktails and Conversation<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Mumbai Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Raja_8731-copy-scaled-e1618589573127.jpg\" alt=\"Raja Lakshmipathy\" ><\/div><div class=\"details\"><p class=\"name h5\">Raja Lakshmipathy<\/p><p class=\"info\">Vice President and Managing Director, India and SAARC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2024-09-05-at-7.19.47-PM.jpeg\" alt=\"Aditya Garg\" ><\/div><div class=\"details\"><p class=\"name h5\">Aditya Garg<\/p><p class=\"info\">Head of Solutions Consulting, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Jarryd-scaled-e1760491118251.png\" alt=\"Jarryd Tuyau\" ><\/div><div class=\"details\"><p class=\"name h5\">Jarryd Tuyau<\/p><p class=\"info\">AI Lead Architect - APAC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/SAT_Photo_202310-e1723136135609.png\" alt=\"Satish Annamalai\" ><\/div><div class=\"details\"><p class=\"name h5\">Satish Annamalai<\/p><p class=\"info\">Senior Business Value Specialist, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/APAC-Tech-Summit_speaker_Albert.png\" alt=\"Albert Nel\" ><\/div><div class=\"details\"><p class=\"name h5\">Albert Nel<\/p><p class=\"info\">Senior Vice President, APAC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Vinod-V.png\" alt=\"Vinod Venkateswaran\" ><\/div><div class=\"details\"><p class=\"name h5\">Vinod Venkateswaran<\/p><p class=\"info\">Chief Operating Officer, PGIM India<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Mahendra-Bindra.jpeg\" alt=\"Mahendra Bindra\" ><\/div><div class=\"details\"><p class=\"name h5\">Mahendra Bindra<\/p><p class=\"info\">Head \u2013 Customer Excellence, Unity Small Finance Bank Limited<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2025-04-21-at-2.12.39\u202fPM.png\" alt=\"Preethi Nair\" ><\/div><div class=\"details\"><p class=\"name h5\">Preethi Nair<\/p><p class=\"info\">Corporate Vice President \u2013 Customer Experience, Credit Saison India<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Sian-Jenkins.jpg\" alt=\"Sian Jenkins\" ><\/div><div class=\"details\"><p class=\"name h5\">Sian Jenkins<\/p><p class=\"info\">Marketing Director, India and ANZ, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-17-at-4.49.23-PM.jpeg\" alt=\"Nitish Purohit\" ><\/div><div class=\"details\"><p class=\"name h5\">Nitish Purohit<\/p><p class=\"info\">Sr. Advisory Solution Consultant, ServiceNow<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Ajay-Natarajan.jpg\" alt=\"Ajay Natarajan\" ><\/div><div class=\"details\"><p class=\"name h5\">Ajay Natarajan<\/p><p class=\"info\">Head BPO Vertical, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Raghav.jpeg\" alt=\"Raghav Kumaria\" ><\/div><div class=\"details\"><p class=\"name h5\">Raghav Kumaria<\/p><p class=\"info\">Head of Technology &amp; CX Transformation, AIonOS<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/IMG_2755.jpg\" alt=\"Shankar Shukla,\" ><\/div><div class=\"details\"><p class=\"name h5\">Shankar Shukla,<\/p><p class=\"info\">VP, Head IT Infra Network and Technology, Kotak Mahindra Bank<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Murali_Mumbai.jpg\" alt=\"Murali Kondur\" ><\/div><div class=\"details\"><p class=\"name h5\">Murali Kondur<\/p><p class=\"info\">ECBO - Digital Service Desk \u2013 Practice Head, Tata Consultancy Services<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221; el_class=&#8221;mt-4&#8243;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10&#8243;]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-title-group-container\"><h2 class=\"agenda-group-title title text-center\">Breakout Sessions<\/h2><\/div><div class=\"agenda-dates\" data-opened=\"2\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track a\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track A<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776016500\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><h3 class=\"agenda-title title\">Connected Intelligence: Rewiring CX with Smart Orchestration that Transforms your Contact Centre Operations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Today\u2019s contact centres are stitched together with legacy systems that don\u2019t talk\u2014and agents who pay the price. Join Tata Communications, a multiple award-winning Genesys partner, as we explore how our AI-powered orchestration engine can connect across your legacy and incumbent platforms into a self-learning, insight-rich ecosystem that drives agent productivity, eliminates CX silos, and delivers the outcomes modern customers demand.<\/p>\n<p>Breakout Room &#8211; Pompapour Salon, Sofitel MG Road<\/p>\n<p><em><strong>Sachin Bharadwaj, Head of CCaaS Business, India &amp; Middle East, Tata Communications<\/strong><\/em><\/p>\n<p><em><strong>Karthik Raja Sivacoumar, Associate Director &#8211; Customer Interaction Suite, Tata Communications<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/PAB_Sachin-TCL.png\" width=\"64\" height=\"64\" alt=\"Pab sachin (tcl)\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Sachin Bharadwaj<\/p><p class=\"speaker-company mb-0\">Head of CCaaS Business, India & Middle East, Tata Communications<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-06-at-2.39.21-PM.jpeg\" width=\"64\" height=\"64\" alt=\"Whatsapp image 2025 06 06 at 2.39.21 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthik Raja Sivacoumar<\/p><p class=\"speaker-company mb-0\">Associate Director - Customer Interaction Suite, Tata Communications<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776016500\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Level up Your Customer and Employee Experience with Genesys\u2019 Proven Experience Orchestration Framework<\/h3>\n<p>In this interactive session, we\u2019ll explore how organizations already on the Genesys journey are scaling their CX and EX impact using digital, AI, self-service, and workforce tools. Share your current challenges, hear success stories, and learn how CX Advisors, Professional Services, and TAMs help you continuously drive value. We\u2019ll also introduce opportunities to elevate your voice through the Genesys Advocacy Program.<\/p>\n<p>Hall Name &#8211; Petite Salon Matisse, Sofitel BKC<\/p>\n<p><em><strong>Shanker Bharadwaj Ramaiyah, Sr. Manager \u2013 Customer Success Management, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Jayaraman Krishnamurthy, Sr. Technical Account Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Shanker_Headshot.jpg\" width=\"64\" height=\"64\" alt=\"Shanker headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Shanker Bharadwaj Ramaiyah<\/p><p class=\"speaker-company mb-0\">Sr. Manager \u2013 Customer Success Management, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Jay_TAM_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Jay tam headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Jayaraman Krishnamurthy<\/p><p class=\"speaker-company mb-0\">Sr. Technical Account Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/IMG_20220417_2021372_Original.jpeg\" width=\"64\" height=\"64\" alt=\"Img 20220417 202137~2 original\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Rachana Singh<\/p><p class=\"speaker-company mb-0\">Customer Advocacy Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776016500\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Rise of Agentic AI: A CX Game Changer<\/h3>\n<p>AI (Artificial Intelligence) is not just responding\u2014it\u2019s started thinking, planning, and acting?<\/p>\n<p>In this breakout session, Anil Joglekar unpacks the seismic shift to Agentic AI, the next frontier in CX evolution. Unlike traditional or even generative AI, Agentic AI enables autonomous, multi-step customer interactions that feel natural, proactive, and deeply personalised.<\/p>\n<p>Key Takeaways:<\/p>\n<ul>\n<li>Why Gen AI is not enough\u2014and what Agentic AI brings to the table<\/li>\n<li>Core concepts: autonomy, memory, and orchestration in action<\/li>\n<li>Use cases across Retail, BFSI, Healthcare, and Telecom<\/li>\n<li>How you can start building Agentic CX right now<\/li>\n<\/ul>\n<p>If you\u2019re still building with Gen AI, you\u2019re already behind.<\/p>\n<p>Hall Name &#8211; Grand Salon, Sofitel BKC<\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track b\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track B<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776018600\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><h3 class=\"agenda-title title\">Connected Intelligence: Rewiring CX with Smart Orchestration that Transforms your Contact Centre Operations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Today\u2019s contact centres are stitched together with legacy systems that don\u2019t talk\u2014and agents who pay the price. Join Tata Communications, a multiple award-winning Genesys partner, as we explore how our AI-powered orchestration engine can connect across your legacy and incumbent platforms into a self-learning, insight-rich ecosystem that drives agent productivity, eliminates CX silos, and delivers the outcomes modern customers demand.<\/p>\n<p>Breakout Room &#8211; Pompapour Salon, Sofitel MG Road<\/p>\n<p><em><strong>Sachin Bharadwaj, Head of CCaaS Business, India &amp; Middle East, Tata Communications<\/strong><\/em><\/p>\n<p><em><strong>Karthik Raja Sivacoumar, Associate Director &#8211; Customer Interaction Suite, Tata Communications<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/PAB_Sachin-TCL.png\" width=\"64\" height=\"64\" alt=\"Pab sachin (tcl)\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Sachin Bharadwaj<\/p><p class=\"speaker-company mb-0\">Head of CCaaS Business, India & Middle East, Tata Communications<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-06-at-2.39.21-PM.jpeg\" width=\"64\" height=\"64\" alt=\"Whatsapp image 2025 06 06 at 2.39.21 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthik Raja Sivacoumar<\/p><p class=\"speaker-company mb-0\">Associate Director - Customer Interaction Suite, Tata Communications<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776018600\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Level up Your Customer and Employee Experience with Genesys\u2019 Proven Experience Orchestration Framework<\/h3>\n<p>In this interactive session, we\u2019ll explore how organizations already on the Genesys journey are scaling their CX and EX impact using digital, AI, self-service, and workforce tools. Share your current challenges, hear success stories, and learn how CX Advisors, Professional Services, and TAMs help you continuously drive value. We\u2019ll also introduce opportunities to elevate your voice through the Genesys Advocacy Program.<\/p>\n<p>Hall Name &#8211; Petite Salon Matisse, Sofitel BKC<\/p>\n<p><em><strong>Shanker Bharadwaj Ramaiyah, Sr. Manager \u2013 Customer Success Management, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Jayaraman Krishnamurthy, Sr. Technical Account Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Shanker_Headshot.jpg\" width=\"64\" height=\"64\" alt=\"Shanker headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Shanker Bharadwaj Ramaiyah<\/p><p class=\"speaker-company mb-0\">Sr. Manager \u2013 Customer Success Management, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Jay_TAM_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Jay tam headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Jayaraman Krishnamurthy<\/p><p class=\"speaker-company mb-0\">Sr. Technical Account Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/IMG_20220417_2021372_Original.jpeg\" width=\"64\" height=\"64\" alt=\"Img 20220417 202137~2 original\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Rachana Singh<\/p><p class=\"speaker-company mb-0\">Customer Advocacy Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776018600\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Rise of Agentic AI: A CX Game Changer<\/h3>\n<p>AI (Artificial Intelligence) is not just responding\u2014it\u2019s started thinking, planning, and acting?<\/p>\n<p>In this breakout session, Anil Joglekar unpacks the seismic shift to Agentic AI, the next frontier in CX evolution. Unlike traditional or even generative AI, Agentic AI enables autonomous, multi-step customer interactions that feel natural, proactive, and deeply personalised.<\/p>\n<p>Key Takeaways:<\/p>\n<ul>\n<li>Why Gen AI is not enough\u2014and what Agentic AI brings to the table<\/li>\n<li>Core concepts: autonomy, memory, and orchestration in action<\/li>\n<li>Use cases across Retail, BFSI, Healthcare, and Telecom<\/li>\n<li>How you can start building Agentic CX right now<\/li>\n<\/ul>\n<p>If you\u2019re still building with Gen AI, you\u2019re already behind.<\/p>\n<p>Hall Name &#8211; Grand Salon, Sofitel BKC<\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Sponsors<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic and AI Photo-booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/csinfocomm.com\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"27061\" height=\"5283\" src=\"https:\/\/www.genesys.com\/media\/CSI-logo-Hires-2.png\" alt=\"CSI-logo-Hires\" ><\/div><div class=\"card-body\"><p class=\"text-24\">CSInfocomm<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/www.tatacommunications.com\/solutions\/unified-communications\/contact-centre-as-a-service\/genesys-cloud-cx\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1498\" height=\"300\" src=\"https:\/\/www.genesys.com\/media\/Tata-Communications-Logo-Stacked-Blue-New-3.png\" alt=\"Tata-Communications-Logo-Stacked-Blue-New\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Tata Communications<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Engagement Zone<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/www.audiocodes.com\/solutions-products\/solutions\/contact-center-innovation\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/www.genesys.com\/media\/Sponsor-Logo-1600x600_AudioCodes2025.png\" alt=\"Sponsor Logo 1600x600_AudioCodes2025\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Audiocodes<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/successkpi.com\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/www.genesys.com\/media\/Sponsor-Logo-1600x600_SuccessKPI2025.png\" alt=\"Sponsor Logo 1600x600_SuccessKPI2025\" ><\/div><div class=\"card-body\"><p class=\"text-24\">SuccessKPI<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; 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