AsiaMarketing@genesys.com<\/a><\/strong><\/p>\n"},"additional_form_content":"Registration is now closed<\/strong>. Thank you for your interest in joining CX Tour Bangkok<\/strong>.<\/p>\nFor any inquiries, please email us at AsiaMarketing@genesys.com<\/p>\n","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":586633,"content_video":""},"text_content":{"sub_title_h4":"Register today and redefine what\u2019s possible for CX with AI-Powered Experience Orchestration","text_content":"
Learn how to drive meaningful outcomes and build deeper relationships with experience orchestration, which enables you to deliver personalized customer and employee experiences at scale \u2014 the right experience at the right time, every time.<\/p>\n
\n- Discover the latest advancements in digital, AI and journey management \u2014 and how AI-Powered Experience Orchestration can help you break away from the competition.<\/li>\n
- Hear from industry-leading organizations on how they are using digital, AI, cloud and workforce engagement tools to elevate their customer and employee experience.<\/li>\n
- Join a deep dive workshop for expert insights in creating customer experiences that build loyalty.<\/li>\n<\/ul>\n
Join us for a day of networking with peers, industry experts and the Genesys team.<\/p>\n","cta_text":"CX Tour Bangkok","cta_url":""},"disable_speaker_section":false,"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"25\/09\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Arrival, Coffee, Bites & Networking","agenda_start_time":"08:30:00","agenda_end_time":"09:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Welcome to CX Tour Bangkok: Deliver the Next Level of Experience","agenda_start_time":"09:30:00","agenda_end_time":"09:40:00","agenda_single_description":"
Mao Gen Foo, Vice President \u2013 Asia, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"The State of Customer Experience","agenda_start_time":"09:40:00","agenda_end_time":"10:00:00","agenda_single_description":"Prerna Pant, Director of Global Innovation \u2013 APAC at Genesys, will share key insights from the State of CX in Asia. She will explore how businesses can leverage AI, cloud, and omnichannel innovation to meet rising customer expectations and create seamless, empathetic experiences that drive loyalty and growth.<\/p>\n
Prerna Pant, Director, Global Innovation \u2013 APAC, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"The Experience Economy Revolution","agenda_start_time":"10:00:00","agenda_end_time":"10:30:00","agenda_single_description":"AI is changing the relationships organisations build with their customers and employees, creating an unprecedented opportunity in the experience economy. The next era of customer experience won\u2019t be shaped by automation alone, but by autonomy. Antoine demystifies the promise of agentic AI and clarifies what true technological agency means as organisations prepare for Level 5 of Experience Orchestration.<\/p>\n
Antoine Ducarme, Vice President, Solutions Consulting \u2013 APAC, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Embracing the Agentic Era: Innovations and Future Directions in Genesys Cloud","agenda_start_time":"10:30:00","agenda_end_time":"11:00:00","agenda_single_description":"What\u2019s new for Genesys Cloud? Hear the latest updates and roadmap for Genesys Cloud.<\/p>\n
Jarryd Tuyau, AI Lead \u2013 APAC, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Morning tea & Networking","agenda_start_time":"11:00:00","agenda_end_time":"11:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Elevating CX in Financial Services: Harnessing AI for Secure, Personalised, and Compliant Engagements","agenda_start_time":"11:30:00","agenda_end_time":"11:50:00","agenda_single_description":"Discover how financial institutions can elevate customer experience with AI-powered platforms that deliver secure, compliant, and personalised engagement. This session highlights how modern CCaaS solutions drive efficiency, empower agents, and enable seamless digital and voice interactions\u2014helping financial services organisations stay competitive and future-ready.<\/p>\n
David Porter, VP\/Managing Director, Global Banking Industry, Genesys<\/span><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"AI in ASEAN: Impact, Challenges, and Opportunities with AWS & ServiceNow","agenda_start_time":"11:50:00","agenda_end_time":"12:10:00","agenda_single_description":"\n
AI is reshaping the way enterprises across ASEAN operate and compete. In this keynote, leaders from AWS and ServiceNow will join Genesys and showcase real-world examples of AI adoption that have delivered tangible benefits, from streamlining operations to enriching customer experiences. We shall examine the principal challenges organisations in ASEAN encounter when implementing AI, from integration complexities to workforce readiness, and how together with Genesys, AWS and ServiceNow support them through resilient infrastructure and skills development initiatives. The session will further address ethical AI, data privacy, and security, whilst providing a forward-looking perspective on the evolving role of generative AI in driving innovation across the region.<\/p>\n
Ashok Sankaran, Director Partner & Alliances \u2013 APAC, Genesys<\/strong><\/em><\/p>\nManusnan Harinsuit, Senior Solutions Architect, AWS<\/strong><\/em><\/p>\nVarit Ovadhana, Country Manager, Thailand, ServiceNow<\/strong><\/em><\/p>\n<\/div>\n","agenda_session_speakers":false},{"agenda_title":"Customer Panel: Leading the Future of CX","agenda_start_time":"12:10:00","agenda_end_time":"12:30:00","agenda_single_description":"Don\u2019t miss this engaging panel discussion with CX leaders at the forefront of business and technology innovation. These industry experts will explore how they are leading transformative change, sharing key strategies for success in a fast-paced business environment. The panellists will share what it takes to innovate experiences in today\u2019s rapidly evolving, AI-driven world.<\/p>\n
Dr. Francis Goh, Global Board of Directors, CXPA<\/strong><\/em><\/p>\nPrerna Pant, Director, Global Innovation \u2013 APAC, Genesys<\/strong><\/em><\/p>\nDr. Montree<\/span> Thirasakthana, Executive Vice President, Technology and Innovation, Thai Life Insurance Public Company Limited<\/span><\/strong><\/em><\/p>\nSarawut Pienluprasith, Executive Vice President – Information Technology, SCB Protect<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Lunch & Networking","agenda_start_time":"12:30:00","agenda_end_time":"13:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":" Track 1 - Workshop A: From Vision to Value: HSBC's Customer Case Study","agenda_start_time":"13:30:00","agenda_end_time":"14:30:00","agenda_single_description":"Discover how HSBC transformed its customer experience strategy into measurable business value with Genesys Cloud CX. In this session, you\u2019ll learn how AI-driven orchestration, predictive routing, and real-time visibility helped HSBC achieve a projected $60M in value, reduce abandonment rates by nearly half, cut handling times, and boost customer satisfaction. Join us to see how vision translates into tangible results.<\/p>\n
Glendon Wong, Solution Consulting Senior Manager – Asia, Genesys<\/strong><\/em><\/p>\nGabriel Ng, Senior Solution Consultant – Asia, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Track 1 - Workshop B: Agentic AI in Outbound: Balancing Automation and Human Touch","agenda_start_time":"14:30:00","agenda_end_time":"15:30:00","agenda_single_description":"Discover how agentic AI can transform outbound operations like collections and telesales. We\u2019ll share strategies for scaling AI-driven engagement, teaching AI with human best practices, and knowing when to hand off to humans for empathy and compliance. The session will also spotlight the\u00a0Genesys Roadmap, showing how upcoming innovations support more efficient, human-centric outbound engagement.<\/p>\n
Jarryd Tuyau, AI Lead \u2013 APAC, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Track 2 - Workshop A: AI-Driven Employee Engagement","agenda_start_time":"13:30:00","agenda_end_time":"14:30:00","agenda_single_description":"\n
Artificial intelligence is transforming employee engagement. Join this workshop to explore strategies that blend responsible automation with human-centric practices, fostering a thriving workplace. Learn how to support supervisors with the tools they need to lead and inspire effectively by balancing technology with empathy. Equip yourself with the knowledge and skills to elevate employee engagement and create a future-ready workforce.<\/p>\n
\n
Krissada Kiatumsom, Senior Solution Consultant – Thailand, Genesys<\/strong><\/em><\/p>\n<\/div>\n<\/div>\n","agenda_session_speakers":false},{"agenda_title":"Track 2 - Workshop B: Evolving with Purpose: CX Transformation Advisory & Advocacy Experience Orchestration Framework","agenda_start_time":"14:30:00","agenda_end_time":"15:30:00","agenda_single_description":"In this interactive session, you’ll discover how Genesys helps leading organizations like yours:<\/div>\n
\n- Align every customer and employee journey using Experience Orchestration<\/li>\n
- Turn insights into action with help from our CX Advisors<\/li>\n
- Maximise platform value through Professional Services<\/li>\n
- Drive continuous success with TAM-led engagement<\/li>\n
- Join our Advocacy Program to spotlight your achievements<\/li>\n<\/ul>\n
Christopher Chua, Senior Services Engagement Director \u2013 Asia, Genesys<\/strong><\/em><\/p>\nRachana Singh, Customer Advocacy Director – APAC, Genesys<\/strong><\/em><\/p>\nShanker Bharadwaj Ramaiyah, Customer Success Management, Senior Manager – Asia, Genesys<\/strong><\/em><\/p>\nStalin Singh, Senior Technical Account Manager – Asia, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Afternoon Tea Break","agenda_start_time":"15:30:00","agenda_end_time":"16:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Demo: Experience how Genesys AI Guide transforms customer engagement with Agentic Bots","agenda_start_time":"16:00:00","agenda_end_time":"16:20:00","agenda_single_description":"The demo highlights how Agentic AI goes beyond simple automation to provide:\u200b<\/p>\n
\n- Dynamic Q&A with reasoning and adaptation\u200b<\/li>\n
- Proactive recommendations (e.g., \u201cWould you like to see the keynote agenda?\u201d)\u200b<\/li>\n
- How Admin create flow using AI Guide<\/li>\n<\/ul>\n
Partitan Rungkrae, Principal Solution Consultant, Asia, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Fireside Chat: Powering Thailand\u2019s AI Momentum with Bitkub","agenda_start_time":"16:20:00","agenda_end_time":"16:50:00","agenda_single_description":"Join us for an exclusive fireside chat at the CX Tour Bangkok with Sakolkorn Sakavee, Co-founder and Chairman of Bitkub Capital Group Holdings, alongside Kulachart Ngernpermpoon, Country Director Indochina & Philippines of Genesys.<\/p>\n
In today\u2019s experience-driven economy, momentum fuels progress. Just as elite athletes continuously push boundaries, leading organizations in Thailand are leveraging AI and automation to stay ahead of the curve.<\/p>\n
In this conversation, Sakolkorn will share his perspective on Thailand\u2019s AI transformation and its impact on the digital economy\u2014highlighting both opportunities and challenges in shaping the future of customer experience. Drawing on Bitkub\u2019s fintech innovation and digital economy expertise, this session will provide thought-provoking insights, practical guidance, and inspiration on harnessing AI for long-term growth.<\/p>\n
Kulachart Ngernpermpoon, Country Director Indochina & Philippines, Genesys<\/strong><\/p>\nSakolkorn Sakavee, Co-founder and Chairman, Bitkub Capital Group Holdings<\/em><\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"That's a Wrap on CX Tour Bangkok: Closing Remarks","agenda_start_time":"16:50:00","agenda_end_time":"17:00:00","agenda_single_description":"Mao Gen Foo, Vice President – Asia, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Networking & Lucky Draw","agenda_start_time":"17:00:00","agenda_end_time":"18:00:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_venue_section":false,"enable_map":true,"disable_faq_section":true,"disable_sponsor_section":false,"event_sponsor_tier":[{"sponsor_tier":"Custom","custom_tier":"Premium Partner ","event_sponsors":[{"sponsor_name":"NT DATA","sponsor_image":524569,"sponsor_url":"https:\/\/nttdata-solutions.com\/th\/"}]}],"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"event_date_format":"F j, Y","event_time_format":"g:i a","event_hashtag":"","w_tycontent":"","event_status":"ontime","disable_registration":true,"form_header":"","nav_form_text":"","disable_navigation_form_link":false,"event_venue_address":"35th Street, Bonifacio Global City, Taguig","meta_title":"Genesys %%title%%","meta_description":"As companies adapt to a new normal quickly, they discover that the benefits of a cloud contact centre go far beyond enabling agents to work from home. 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