{"id":568146,"date":"2025-04-27T02:31:03","date_gmt":"2025-04-27T09:31:03","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=568146"},"modified":"2026-03-31T00:06:58","modified_gmt":"2026-03-31T07:06:58","slug":"cx-tour-india-2025","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/cx-tour-india-2025","title":{"rendered":"CX Tour India 2025"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;form&#8221; css=&#8221;.vc_custom_1745460191262{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_row_inner el_class=&#8221;bgc-glass rounded p-2 p-lg-3&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"mb-2\">Deliver the next level of experience<\/h1>\n<p class=\"text-20\">CX Tour Delhi | 13 June 2025<\/p>\n<p class=\"text-20\">CX Tour Bengaluru | 18 June 2025<\/p>\n<p class=\"text-20\">CX Tour Mumbai | 20 June 2025<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_row_inner el_class=&#8221;bgc-glass rounded p-2 p-lg-3&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]Registration for this event is now closed. Please visit <a href=\"https:\/\/www.genesys.com\/en-sg\/events\">our events page<\/a> for more upcoming events.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Redefine what\u2019s possible for CX with AI-powered Experience Orchestration<\/h2>\n<p>Imagine a world where AI-powered technology seamlessly orchestrates contextual, efficient, and personalised experiences\u2014crafted for tomorrow\u2019s needs and available today. Join us at our CX Tour India as we unveil the next evolution in AI-driven innovation. The future is here. It\u2019s intelligent, unified, and designed to accelerate your business growth.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner el_class=&#8221;bgc-lgray mx-0 rounded p-2&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"h4 mb-0 font-weight-bold\">Why Attend:<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-20\">Discover the latest advancements in digital, and AI\u2014 how AI-Powered Experience Orchestration can help you break away from the competition.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-20\">Hear from industry-leading organisations on how they are using digital, AI and cloud to elevate their customer experience.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-20\">Join a deep dive workshop for expert insights in creating customer experiences that build loyalty.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Join us in a city near you<\/h2>\n<p style=\"text-align: center;\">Unlock new possibilities in customer engagement by leveraging AI to deliver personalised, seamless, and context-driven experiences. Redefine what&#8217;s possible, build lasting loyalty, and elevate every interaction to create exceptional value for your customers. Get exclusive insights into our latest AI-powered solutions from Genesys executives, our customers and partners.<\/p>\n<p style=\"text-align: center;\">Are you ready to deliver the next level of experience?<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r li.vc_tta-tab a { border-color: rgba(13, 22, 48, 0.2) !important; border-radius: 1rem !important; min-width: 120px; } .vc_tta-tabs-container { margin-bottom: 4rem !important; } li.vc_tta-tab a:hover { border-color: #455073 !important; background: #F1EFEA !important; } li.vc_tta-tab.vc_active a { border: 0 !important; background: #F1EFEA !important; } @media only screen and (max-width: 767px) { .vc_tta-panel-title > a{ align-items: center; color: #0D1630 !important; text-align: left; } .vc_tta-panel.vc_active .vc_tta-panel-heading { border: 0 !important; background: #F1EFEA !important; } .vc_tta-panel .vc_tta-panel-heading { border-radius: 1rem !important; } .vc_tta-panel .vc_tta-panel-heading:hover { border-color: #455073 !important; background: #F1EFEA !important; } .vc_tta-panel-title > a .vc_tta-controls-icon { color: #0D1630 !important; } .vc_tta-panel-title > a .vc_tta-controls-icon:after, .vc_tta-panel-title > a .vc_tta-controls-icon:before { border-color: #0D1630 !important; } .vc_tta-panel-title > a .vc_tta-title-text-container { margin-left: 1rem; } .vc_tta-panel-title > a .vc_tta-sub-title-text { margin-left: 0 !important; } }\r <\/style>[\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_tabs shape=&#8221;round&#8221; color=&#8221;white&#8221; spacing=&#8221;20&#8243; alignment=&#8221;center&#8221; active_section=&#8221;1&#8243; no_fill_content_area=&#8221;true&#8221;][vc_tta_section title=&#8221;Delhi&#8221; tab_id=&#8221;1745471266403-405b2ffe-83f6&#8243; sub_title=&#8221;Friday, 13 June 2025&#8243;][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;582699&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>CX Tour Delhi<\/h3>\n<p class=\"h5\">13 June 2025<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;mt-4&#8243;][vc_column_inner width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;][\/vc_column_text]<div class=\"component-agenda agenda-tabs heading-h3\"><div class=\"agenda-title-group-container\"><h3 class=\"agenda-group-title title text-center\">Delhi Agenda<\/h3><\/div><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2025-06-13\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Friday, 13 June 2025<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776610800\" data-start-time=\"03:00 PM\" data-end-time=\"03:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">03:00 PM &ndash; 03:30 PM<\/p><h3 class=\"agenda-title title\">Registration and Networking<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Connect with Genesys experts, partners and your peers over networking Tea\/Coffee.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776612600\" data-start-time=\"03:30 PM\" data-end-time=\"04:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">03:30 PM &ndash; 04:00 PM<\/p><h3 class=\"agenda-title title\">The Art of Experience: Personalisation, Loyalty and the Power of AI by Rajiv Makhni<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>In today\u2019s experience-driven economy, personalisation is the new loyalty. Brands that truly understand and anticipate customer needs are the ones building deeper, lasting relationships. But delivering on that promise requires more than data \u2014 it demands imagination. Discover how the fusion of personalisation and intelligent innovation is reshaping the future of customer experience.<\/p>\n<p><em><strong>Rajiv Makhni, India Tech Guru, TV and Radio Show Host, Author, and the Founder &amp; Chairman of RM MAARRG (a Global Media Group)<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776614400\" data-start-time=\"04:00 PM\" data-end-time=\"04:40 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:00 PM &ndash; 04:40 PM<\/p><h3 class=\"agenda-title title\">From Services to Experience: The New Age of Customer Expectations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Welcome note and kick start CX Tour Delhi.<\/p>\n<p><span style=\"font-weight: 400;\">Goods are fungible. Services are intangible. Experiences are memorable.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In today\u2019s experience economy, delivering a product or completing a service is no longer enough. Customers expect seamless, personalised interactions that make them feel seen and valued.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Join us as our speaker explores how AI is reshaping the future of customer experience\u2014building intelligent systems that anticipate needs and deliver truly personalised journeys.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Discover how to move beyond transactions and create moments that matter<\/span><\/p>\n<p><em><strong>Raja Lakshmipathy, Vice President and Managing Director, India and SAARC, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776616800\" data-start-time=\"04:40 PM\" data-end-time=\"04:55 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:40 PM &ndash; 04:55 PM<\/p><h3 class=\"agenda-title title\">Genesys Customer Speaker: Real Story, Real Experience<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>What\u2019s more inspiring than hearing directly from your peer? Discover how leading brand &#8211; AIonOS, is navigating their CX journeys and transforming customer experiences in today\u2019s AI-Powered Experience Orchestration Era<\/p>\n<p><strong><em>Dan Ferns, VP Global Head Delivery, AIonOS<\/em><\/strong><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776617700\" data-start-time=\"04:55 PM\" data-end-time=\"05:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:55 PM &ndash; 05:25 PM<\/p><h3 class=\"agenda-title title\">Live Demo: Creating Exceptional Customer Experiences with Genesys AI<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>AI-empowered business outcomes leverage artificial intelligence (AI) to enhance decision-making processes, streamline operations, and personalise customer experiences. In this demo, learn how leverage Genesys AI powered experience orchestration to deliver personalised journeys for you customers, drive improved operational efficiency and improve the CX within your organisation<\/p>\n<p><em><strong>Aditya Garg, Head of Solutions Consulting &#8211; India, Genesys\u00a0<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776619500\" data-start-time=\"05:25 PM\" data-end-time=\"05:55 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:25 PM &ndash; 05:55 PM<\/p><h3 class=\"agenda-title title\">Networking Break: Connect Over Tea &amp; Coffee<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Recharge and connect with fellow attendees, Genesys team and partners over tea and coffee. Don&#8217;t miss the chance to capture your personalised AI picture at our sponsor&#8217;s photo booth<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776621300\" data-start-time=\"05:55 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 07:00 PM<\/p><h3 class=\"agenda-title title\">Breakout sessions<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776625200\" data-start-time=\"07:00 PM\" data-end-time=\"07:20 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:00 PM &ndash; 07:20 PM<\/p><h3 class=\"agenda-title title\">Break - Connect and Refresh<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776626400\" data-start-time=\"07:20 PM\" data-end-time=\"07:35 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:20 PM &ndash; 07:35 PM<\/p><h3 class=\"agenda-title title\">The Art of Profitability with Genesys Cloud - Customer Value Platform<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>While innovation is exciting, business run on Profitability and not on Possibilities. Genesys cloud solution don\u2019t just push the boundaries of what\u2019s possible \u2013 they help businesses drive measurable, scalable and repeatable ROI<\/p>\n<p><em><strong>Satish Annamalai, Senior Business Value Specialist, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776627300\" data-start-time=\"07:35 PM\" data-end-time=\"07:50 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:35 PM &ndash; 07:50 PM<\/p><h3 class=\"agenda-title title\">Unified Experience from Genesys and ServiceNow<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Meeting expectations and SLAs requires a unified experience for both you customers and employees. Give your customer service teams all the interaction controls and customer context they need in one unified, AI-powered desktop. With the ServiceNow and Genesys integration, you can consolidate and automate routing rules, customer tasks and other workflows to speed time to resolution and improve data accuracy.<\/p>\n<p><em><strong>Shruti Srivastav, Advisory Solution Consultant CSM, ServiceNow<\/strong><\/em><\/p>\n<p><em><strong>Ajay Natarajan, Head BPO Vertical, India, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776628200\" data-start-time=\"07:50 PM\" data-end-time=\"08:10 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:50 PM &ndash; 08:10 PM<\/p><h3 class=\"agenda-title title\">Hear as our CX Thought Leaders Share their Playbook<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Hear from diverse panel of CX leaders across industries as they share real-world strategies, challenges and successes in delivering exceptional customer experience in an AI-driven world.<\/p>\n<p><em><strong><span class=\"searchHighlight\">Ajay<\/span> Nambiar, COO-PYP and CSO-M3M &amp; Smartworld<\/strong><\/em><\/p>\n<p><em><strong>Irendra Chhabra, President, Bharuwa Solutions<\/strong><\/em><\/p>\n<p><em><strong>Sian Jenkins, Marketing Director, India and ANZ, Genesys (Moderator)<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776629400\" data-start-time=\"08:10 PM\" data-end-time=\"08:15 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:10 PM &ndash; 08:15 PM<\/p><h3 class=\"agenda-title title\">Closing Remarks<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em><strong>Raja Lakshmipathy, Vice President and Managing Director, India and SAARC, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776629700\" data-start-time=\"08:15 PM\" data-end-time=\"10:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:15 PM &ndash; 10:30 PM<\/p><h3 class=\"agenda-title title\">Evening Mixer: Dinner, Cocktails and Conversation<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Delhi Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-02-at-2.31.38-PM.jpeg\" alt=\"Rajiv Makhni\" ><\/div><div class=\"details\"><p class=\"name h5\">Rajiv Makhni<\/p><p class=\"info\">India Tech Guru, TV and Radio Show Host, Author, and the Founder &amp; Chairman of RM MAARRG (a Global Media Group)<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Raja_8731-copy-scaled-e1618589573127.jpg\" alt=\"Raja Lakshmipathy\" ><\/div><div class=\"details\"><p class=\"name h5\">Raja Lakshmipathy<\/p><p class=\"info\">Vice President and Managing Director - India and SAARC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2024-09-05-at-7.19.47-PM.jpeg\" alt=\"Aditya Garg\" ><\/div><div class=\"details\"><p class=\"name h5\">Aditya Garg<\/p><p class=\"info\">Head of Solutions Consulting - India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/ad1fffc6-d58c-4d7a-bc72-d5e1ab642a80.jpg\" alt=\"Dan Ferns\" ><\/div><div class=\"details\"><p class=\"name h5\">Dan Ferns<\/p><p class=\"info\">VP, Global Head Delivery, AIonOS<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/SAT_Photo_202310-e1723136135609.png\" alt=\"Satish Annamalai\" ><\/div><div class=\"details\"><p class=\"name h5\">Satish Annamalai<\/p><p class=\"info\">Senior Business Value Specialist, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Sian-Jenkins.jpg\" alt=\"Sian Jenkins\" ><\/div><div class=\"details\"><p class=\"name h5\">Sian Jenkins<\/p><p class=\"info\">Marketing Director, India and ANZ, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-09-at-3.46.01-PM.jpeg\" alt=\"Ajay Nambiar\" ><\/div><div class=\"details\"><p class=\"name h5\">Ajay Nambiar<\/p><p class=\"info\">COO-PYP and CSO-M3M &amp; Smartworld<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/ad9f3999-650a-4a1f-9865-52a50fdc9379.jpg\" alt=\"Irendra Chhabra\" ><\/div><div class=\"details\"><p class=\"name h5\">Irendra Chhabra<\/p><p class=\"info\">President, Bharuwa Solutions<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Shruti.png\" alt=\"Shruti Srivastav\" ><\/div><div class=\"details\"><p class=\"name h5\">Shruti Srivastav<\/p><p class=\"info\">Advisory Solution Consultant CSM, ServiceNow<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Ajay-Natarajan.jpg\" alt=\"Ajay Natarajan\" ><\/div><div class=\"details\"><p class=\"name h5\">Ajay Natarajan<\/p><p class=\"info\">Head BPO Vertical, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Raghav-Kumaria.jpeg\" alt=\"Raghav Kumaria\" ><\/div><div class=\"details\"><p class=\"name h5\">Raghav Kumaria<\/p><p class=\"info\">Head of Technology &amp; CX Transformation, AIonOS<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2024-09-11-at-10.21.11-PM.jpeg\" alt=\"Shrish Trivedi\" ><\/div><div class=\"details\"><p class=\"name h5\">Shrish Trivedi<\/p><p class=\"info\">Director - Post Sales Product, MakeMyTrip<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Vikram-Singh_-Air-India.jpeg\" alt=\"Vikram Singh\" ><\/div><div class=\"details\"><p class=\"name h5\">Vikram Singh<\/p><p class=\"info\">CRM Head, Air India<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;my-5&#8243;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10&#8243;]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-title-group-container\"><h2 class=\"agenda-group-title title text-center\">Breakout Sessions<\/h2><\/div><div class=\"agenda-dates\" data-opened=\"2\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track a\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track A<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776621300\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><h3 class=\"agenda-title title\">Connected Intelligence: Rewiring CX with Smart Orchestration that Transforms your Contact Centre Operations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Today\u2019s contact centres are stitched together with legacy systems that don\u2019t talk\u2014and agents who pay the price. Join Tata Communications, a multiple award-winning Genesys partner, as we explore how our AI-powered orchestration engine can connect across your legacy and incumbent platforms into a self-learning, insight-rich ecosystem that drives agent productivity, eliminates CX silos, and delivers the outcomes modern customers demand.<\/p>\n<p>Breakout Room &#8211; Rosewood, Leela Ambience<\/p>\n<p><em><strong>Sachin Bharadwaj, Head of CCaaS Business, India &amp; Middle East, Tata Communications<\/strong><\/em><\/p>\n<p><em><strong>Karthik Raja Sivacoumar, Associate Director &#8211; Customer Interaction Suite, Tata Communications<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/PAB_Sachin-TCL.png\" width=\"64\" height=\"64\" alt=\"Pab sachin (tcl)\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Sachin Bharadwaj<\/p><p class=\"speaker-company mb-0\">Head of CCaaS Business, India & Middle East, Tata Communications<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-06-at-2.39.21-PM.jpeg\" width=\"64\" height=\"64\" alt=\"Whatsapp image 2025 06 06 at 2.39.21 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthik Raja Sivacoumar<\/p><p class=\"speaker-company mb-0\">Associate Director - Customer Interaction Suite, Tata Communications<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776621300\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Level up Your Customer and Employee Experience with Genesys\u2019 Proven Experience Orchestration Framework<\/h3>\n<p>In this interactive session, we\u2019ll explore how organisations already on the Genesys journey are scaling their CX and EX impact using digital, AI, self-service, and workforce tools. Share your current challenges, hear success stories, and learn how CX Advisors, Professional Services, and TAMs help you continuously drive value. We\u2019ll also introduce opportunities to elevate your voice through the Genesys Advocacy Program.<\/p>\n<p>Hall Name &#8211; Royal Grand, Leela Ambience<\/p>\n<p><em><strong>Kaushik Ananda, Sr. Customer Success Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Arockia Meetpan, Sr. Manager, Technical Account Management, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Kaushik_Headshot.jpg\" width=\"64\" height=\"64\" alt=\"Kaushik headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Kaushik Ananda<\/p><p class=\"speaker-company mb-0\">Sr. Customer Success Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Meet_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Meet headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Arockia Meetpan<\/p><p class=\"speaker-company mb-0\">Sr. Manager, Technical Account Management, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/IMG_20220417_2021372_Original.jpeg\" width=\"64\" height=\"64\" alt=\"Img 20220417 202137~2 original\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Rachana Singh<\/p><p class=\"speaker-company mb-0\">Customer Advocacy Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776621300\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Rise of Agentic AI: A CX Game Changer<\/h3>\n<div>\n<p>AI (Artificial Intelligence) is not just responding\u2014it\u2019s started thinking, planning, and acting?<\/p>\n<p>In this breakout session, Anil Joglekar unpacks the seismic shift to Agentic AI, the next frontier in CX evolution. Unlike traditional or even generative AI, Agentic AI enables autonomous, multi-step customer interactions that feel natural, proactive, and deeply personalised.<\/p>\n<p>Key Takeaways:<\/p>\n<ul>\n<li>Why Gen AI is not enough\u2014and what Agentic AI brings to the table<\/li>\n<li>Core concepts: autonomy, memory, and orchestration in action<\/li>\n<li>Use cases across Retail, BFSI, Healthcare, and Telecom<\/li>\n<li>How you can start building Agentic CX right now<\/li>\n<\/ul>\n<p>If you\u2019re still building with Gen AI, you\u2019re already behind.<\/p>\n<\/div>\n<p>Hall Name &#8211; Cedar, Leela Ambience<\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track b\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track B<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776623400\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><h3 class=\"agenda-title title\">Connected Intelligence: Rewiring CX with Smart Orchestration that Transforms your Contact Centre Operations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Today\u2019s contact centres are stitched together with legacy systems that don\u2019t talk\u2014and agents who pay the price. Join Tata Communications, a multiple award-winning Genesys partner, as we explore how our AI-powered orchestration engine can connect across your legacy and incumbent platforms into a self-learning, insight-rich ecosystem that drives agent productivity, eliminates CX silos, and delivers the outcomes modern customers demand.<\/p>\n<p>Breakout Room &#8211; Rosewood, Leela Ambience<\/p>\n<p><em><strong>Sachin Bharadwaj, Head of CCaaS Business, India &amp; Middle East, Tata Communications<\/strong><\/em><\/p>\n<p><em><strong>Karthik Raja Sivacoumar, Associate Director &#8211; Customer Interaction Suite, Tata Communications<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Sachin-Photo-1.png\" width=\"64\" height=\"64\" alt=\"Sachin photo\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Sachin Bharadwaj<\/p><p class=\"speaker-company mb-0\">Head of CCaaS Business, India & Middle East, Tata Communications<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-06-at-2.39.21-PM.jpeg\" width=\"64\" height=\"64\" alt=\"Whatsapp image 2025 06 06 at 2.39.21 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthik Raja Sivacoumar<\/p><p class=\"speaker-company mb-0\">Associate Director - Customer Interaction Suite, Tata Communications<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776623400\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Level up Your Customer and Employee Experience with Genesys\u2019 Proven Experience Orchestration Framework<\/h3>\n<p>In this interactive session, we\u2019ll explore how organisations already on the Genesys journey are scaling their CX and EX impact using digital, AI, self-service, and workforce tools. Share your current challenges, hear success stories, and learn how CX Advisors, Professional Services, and TAMs help you continuously drive value. We\u2019ll also introduce opportunities to elevate your voice through the Genesys Advocacy Program.<\/p>\n<p>Hall Name &#8211; Royal Grand, Leela Ambience<\/p>\n<p><em><strong>Kaushik Ananda, Sr. Customer Success Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Arockia Meetpan, Sr. Manager, Technical Account Management, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Kaushik_Headshot.jpg\" width=\"64\" height=\"64\" alt=\"Kaushik headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Kaushik Ananda<\/p><p class=\"speaker-company mb-0\">Sr. Customer Success Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Meet_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Meet headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Arockia Meetpan<\/p><p class=\"speaker-company mb-0\">Sr. Manager, Technical Account Management, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/IMG_20220417_2021372_Original.jpeg\" width=\"64\" height=\"64\" alt=\"Img 20220417 202137~2 original\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Rachana Singh<\/p><p class=\"speaker-company mb-0\">Customer Advocacy Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776623400\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Rise of Agentic AI: A CX Game Changer<\/h3>\n<p>AI (Artificial Intelligence) is not just responding\u2014it\u2019s started thinking, planning, and acting?<\/p>\n<p>In this breakout session, Anil Joglekar unpacks the seismic shift to Agentic AI, the next frontier in CX evolution. Unlike traditional or even generative AI, Agentic AI enables autonomous, multi-step customer interactions that feel natural, proactive, and deeply personalised.<\/p>\n<p>Key Takeaways:<\/p>\n<ul>\n<li>Why Gen AI is not enough\u2014and what Agentic AI brings to the table<\/li>\n<li>Core concepts: autonomy, memory, and orchestration in action<\/li>\n<li>Use cases across Retail, BFSI, Healthcare, and Telecom<\/li>\n<li>How you can start building Agentic CX right now<\/li>\n<\/ul>\n<p>If you\u2019re still building with Gen AI, you\u2019re already behind.<\/p>\n<p>Hall Name &#8211; Cedar, Leela Ambience<\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Sponsors<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic and AI Photo-booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/csinfocomm.com\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"27061\" height=\"5283\" src=\"https:\/\/www.genesys.com\/media\/CSI-logo-Hires-2.png\" alt=\"CSI-logo-Hires\" ><\/div><div class=\"card-body\"><p class=\"text-24\">CSInfocomm<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/url.us.m.mimecastprotect.com\/s\/733yCjROnWSjpjOxxcWfwfmMkSb?domain=tatacommunications.com\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1498\" height=\"300\" src=\"https:\/\/www.genesys.com\/media\/Tata-Communications-Logo-Stacked-Blue-New-3.png\" alt=\"Tata-Communications-Logo-Stacked-Blue-New\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Tata Communications<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Engagement Zone<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/www.audiocodes.com\/solutions-products\/solutions\/contact-center-innovation\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1800\" height=\"961\" src=\"https:\/\/www.genesys.com\/media\/audiocodes-logo_v2-2.png\" alt=\"audiocodes-logo_v2\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Audiocodes<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/successkpi.com\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1564\" height=\"740\" src=\"https:\/\/www.genesys.com\/media\/SuccessKPI_0D4DCE-2.png\" alt=\"SuccessKPI_0D4DCE\" ><\/div><div class=\"card-body\"><p class=\"text-24\">SuccessKPI<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Bengaluru&#8221; tab_id=&#8221;1745471268384-19787b73-87d6&#8243; sub_title=&#8221;Wednesday, 18 June 2025&#8243;][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;568760&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>CX Tour Bengaluru<\/h3>\n<p class=\"h5\">18 June 2025<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;mt-4&#8243;][vc_column_inner width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;][\/vc_column_text]<div class=\"component-agenda agenda-tabs heading-h3\"><div class=\"agenda-title-group-container\"><h3 class=\"agenda-group-title title text-center\">Bengaluru Agenda<\/h3><\/div><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2025-06-18\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Wednesday, 18 June 2025<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776605400\" data-start-time=\"01:30 PM\" data-end-time=\"02:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">01:30 PM &ndash; 02:30 PM<\/p><h3 class=\"agenda-title title\">Registration and Networking over Lunch<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Connect with Genesys experts, partners and your peers over networking lunch<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776609000\" data-start-time=\"02:30 PM\" data-end-time=\"04:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">02:30 PM &ndash; 04:00 PM<\/p><h3 class=\"agenda-title title\">Leadership Masterclass by Paddy Upton<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em><strong>Paddy Upton, Leadership, High-performance coach, Author, Speaker and Professor<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776614400\" data-start-time=\"04:00 PM\" data-end-time=\"04:10 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:00 PM &ndash; 04:10 PM<\/p><h3 class=\"agenda-title title\">Welcome Note<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Welcome and kick start CX Tour Bengaluru<\/p>\n<p><em><strong>Raja Lakshmipathy, Vice President and Managing Director \u2013 India and SAARC, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776615000\" data-start-time=\"04:10 PM\" data-end-time=\"04:40 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:10 PM &ndash; 04:40 PM<\/p><h3 class=\"agenda-title title\">AI-Powered Experience Orchestration for the Experience Economy<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><span style=\"font-weight: 400;\">Goods are fungible. Services are intangible. Experiences are memorable.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In today\u2019s experience economy, delivering a product or completing a service is no longer enough. Customers expect seamless, personalised interactions that make them feel seen and valued.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Join us as our speaker explores how AI is reshaping the future of customer experience\u2014building intelligent systems that anticipate needs and deliver truly personalised journeys.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Discover how to move beyond transactions and create moments that matter.<\/span><\/p>\n<p><strong><em>Albert Nel, Senior Vice President &#8211; APAC, Genesys<\/em><\/strong><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776616800\" data-start-time=\"04:40 PM\" data-end-time=\"04:55 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:40 PM &ndash; 04:55 PM<\/p><h3 class=\"agenda-title title\">Genesys Customer Speaker: Real Story, Real Experience<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>What\u2019s more inspiring than hearing directly from your peer? Discover how leading brand- IDP, is navigating their CX journeys and transforming customer experiences in today\u2019s AI-Powered Experience Orchestration Era<\/p>\n<p><em><strong>Neeraja Krishnan, Director \u2013 Digital Campus &amp; Global Engineering &amp; Delivery, IDP<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776617700\" data-start-time=\"04:55 PM\" data-end-time=\"05:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:55 PM &ndash; 05:25 PM<\/p><h3 class=\"agenda-title title\">Live Demo: Creating Exceptional Customer Experiences with Genesys AI<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>AI-empowered business outcomes leverage artificial intelligence (AI) to enhance decision-making processes, streamline operations, and personalise customer experiences. In this demo, learn how leverage Genesys AI powered experience orchestration to deliver personalised journeys for you customers, drive improved operational efficiency and improve the CX within your organisation.<\/p>\n<p><em><strong>Aditya Garg, Head of Solutions Consulting &#8211; India, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776619500\" data-start-time=\"05:25 PM\" data-end-time=\"05:55 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:25 PM &ndash; 05:55 PM<\/p><h3 class=\"agenda-title title\">Networking Break: Connect Over Tea &amp; Coffee<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p class=\"p1\">Recharge and connect with fellow attendees, Genesys team and partners over tea and coffee. Don\u2019t miss the chance to capture your personalised AI picture at our sponsor\u2019s photo booth<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776621300\" data-start-time=\"05:55 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 07:00 PM<\/p><h3 class=\"agenda-title title\">Breakout sessions<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776625200\" data-start-time=\"07:00 PM\" data-end-time=\"07:20 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:00 PM &ndash; 07:20 PM<\/p><h3 class=\"agenda-title title\">Break - Connect and Refresh<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776626400\" data-start-time=\"07:20 PM\" data-end-time=\"07:35 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:20 PM &ndash; 07:35 PM<\/p><h3 class=\"agenda-title title\">The Art of Profitability with Genesys Cloud - Customer Value Platform<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>While innovation is exciting, business run on Profitability and not on Possibilities. Genesys cloud solution don\u2019t just push the boundaries of what\u2019s possible \u2013 they help businesses drive measurable, scalable and repeatable ROI.<\/p>\n<p><em><strong>Satish Annamalai, Senior Business Value Specialist, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776627300\" data-start-time=\"07:35 PM\" data-end-time=\"08:05 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:35 PM &ndash; 08:05 PM<\/p><h3 class=\"agenda-title title\">Customer Panel - Hear as our CX Thought Leaders Share their Playbook<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Hear from diverse panel of CX leaders across industries as they share real-world strategies, challenges and successes in delivering exceptional customer experience in an AI-driven world.<\/p>\n<p><em><strong><span class=\"searchHighlight\">Dr. Lak<\/span>shmanan Ramanathan, AVP, Business Head \u2013 Technology and Automation, Infosys BPM<\/strong><\/em><\/p>\n<p><em><strong>Amit Kumar Singh, National Head Phone Banking Vertical, VP-II, Ujjivan Small Finance Bank <\/strong><\/em><\/p>\n<p><em><strong>Vinod Jayakumar, Head of Engineering, Credit Saison, India<\/strong><\/em><\/p>\n<p><em><strong>Sian Jenkins, Marketing Director, India and ANZ, Genesys (Moderator)<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776629100\" data-start-time=\"08:05 PM\" data-end-time=\"08:20 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:05 PM &ndash; 08:20 PM<\/p><h3 class=\"agenda-title title\">Unified Experience from Genesys and ServiceNow<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Meeting expectations and SLAs requires a unified experience for both your customers and employees. Give your customer service teams all the interaction controls and customer context they need in one unified, AI-powered desktop. With the ServiceNow and Genesys integration, you can consolidate and automate routing rules, customer tasks and other workflows to speed time to resolution and improve data accuracy.<\/p>\n<p><em><strong>Lavanya Sadasivan, Sr Advisory Solution Consultant CSM, ServiceNow<\/strong><\/em><\/p>\n<p><em><strong>Ajay Natarajan, Head BPO Vertical, India, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776630000\" data-start-time=\"08:20 PM\" data-end-time=\"08:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:20 PM &ndash; 08:25 PM<\/p><h3 class=\"agenda-title title\">Closing Remarks<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em><strong>Raja Lakshmipathy, Vice President and Managing Director, India and SAARC, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776630300\" data-start-time=\"08:25 PM\" data-end-time=\"10:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:25 PM &ndash; 10:30 PM<\/p><h3 class=\"agenda-title title\">Evening Mixer: Dinner, Cocktails and Conversation<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Bengaluru Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Picture-1-3.png\" alt=\"Paddy Upton\" ><\/div><div class=\"details\"><p class=\"name h5\">Paddy Upton<\/p><p class=\"info\">Leadership, High-performance coach, Author, Speaker and Professor<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/APAC-Tech-Summit_speaker_Albert.png\" alt=\"Albert Nel\" ><\/div><div class=\"details\"><p class=\"name h5\">Albert Nel<\/p><p class=\"info\">Senior Vice President, APAC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Raja_8731-copy-scaled-e1618589573127.jpg\" alt=\"Raja Lakshmipathy\" ><\/div><div class=\"details\"><p class=\"name h5\">Raja Lakshmipathy<\/p><p class=\"info\">Vice President and Managing Director, India and SAARC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Aditya-Garg-Profile-Pic-Square.png\" alt=\"Aditya Garg\" ><\/div><div class=\"details\"><p class=\"name h5\">Aditya Garg<\/p><p class=\"info\">Head of Solutions Consulting, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-05-21-at-11.54.36-AM.jpeg\" alt=\"Neeraja Krishnan\" ><\/div><div class=\"details\"><p class=\"name h5\">Neeraja Krishnan<\/p><p class=\"info\">Director \u2013 Digital Campus &amp; Global Engineering &amp; Delivery, IDP<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Lakshmanan.jpeg\" alt=\"Dr. Lakshmanan Ramanathan\" ><\/div><div class=\"details\"><p class=\"name h5\">Dr. Lakshmanan Ramanathan<\/p><p class=\"info\">AVP, Business Head \u2013 Technology and Automation, Infosys BPM<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/SAT_Photo_202310-e1723136135609.png\" alt=\"Satish Annamalai\" ><\/div><div class=\"details\"><p class=\"name h5\">Satish Annamalai<\/p><p class=\"info\">Senior Business Value Specialist, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Sian-Jenkins.jpg\" alt=\"Sian Jenkins\" ><\/div><div class=\"details\"><p class=\"name h5\">Sian Jenkins<\/p><p class=\"info\">Marketing Director, India and ANZ, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/a8bdd1b5-51de-497e-a11b-4b16b3b8ca9a.jpg\" alt=\"Amit Kumar Singh\" ><\/div><div class=\"details\"><p class=\"name h5\">Amit Kumar Singh<\/p><p class=\"info\">National Head Phone Banking Vertical, VP-II, Ujjivan Small Finance Bank<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Lavanya-S.jpg.png\" alt=\"Lavanya Sadasivan\" ><\/div><div class=\"details\"><p class=\"name h5\">Lavanya Sadasivan<\/p><p class=\"info\">Sr. Advisory Solution Consultant CSM, ServiceNow<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Ajay-Natarajan.jpg\" alt=\"Ajay Natarajan\" ><\/div><div class=\"details\"><p class=\"name h5\">Ajay Natarajan<\/p><p class=\"info\">Head BPO Vertical, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/d5fbdd0e-7f48-41ef-a8a7-dd942a219b0f.jpg\" alt=\"Vinod Jayakumar\" ><\/div><div class=\"details\"><p class=\"name h5\">Vinod Jayakumar<\/p><p class=\"info\">Head of Engineering, Credit Saison, India<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;my-5&#8243;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10&#8243;]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-title-group-container\"><h2 class=\"agenda-group-title title text-center\">Breakout Sessions<\/h2><\/div><div class=\"agenda-dates\" data-opened=\"2\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track a\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track A<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776621300\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><h3 class=\"agenda-title title\">Connected Intelligence: Rewiring CX with Smart Orchestration that Transforms your Contact Centre Operations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Today\u2019s contact centres are stitched together with legacy systems that don\u2019t talk\u2014and agents who pay the price. Join Tata Communications, a multiple award-winning Genesys partner, as we explore how our AI-powered orchestration engine can connect across your legacy and incumbent platforms into a self-learning, insight-rich ecosystem that drives agent productivity, eliminates CX silos, and delivers the outcomes modern customers demand.<\/p>\n<p>Breakout Room &#8211; Richmond, Taj MG Road<\/p>\n<p><em><strong>Sachin Bharadwaj, Head of CCaaS Business, India &amp; Middle East, Tata Communications<\/strong><\/em><\/p>\n<p><em><strong>Karthik Raja Sivacoumar, Associate Director &#8211; Customer Interaction Suite, Tata Communications<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/PAB_Sachin-TCL.png\" width=\"64\" height=\"64\" alt=\"Pab sachin (tcl)\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Sachin Bharadwaj<\/p><p class=\"speaker-company mb-0\">Head of CCaaS Business, India & Middle East, Tata Communications<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-06-at-2.39.21-PM.jpeg\" width=\"64\" height=\"64\" alt=\"Whatsapp image 2025 06 06 at 2.39.21 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthik Raja Sivacoumar<\/p><p class=\"speaker-company mb-0\">Associate Director - Customer Interaction Suite, Tata Communications<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776621300\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Level up Your Customer and Employee Experience with Genesys\u2019 Proven Experience Orchestration Framework<\/h3>\n<p>In this interactive session, we\u2019ll explore how organisations already on the Genesys journey are scaling their CX and EX impact using digital, AI, self-service, and workforce tools. Share your current challenges, hear success stories, and learn how CX Advisors, Professional Services, and TAMs help you continuously drive value. We\u2019ll also introduce opportunities to elevate your voice through the Genesys Advocacy Program.<\/p>\n<p>Hall Name &#8211; Vijaynagar, Taj MG Road<\/p>\n<p><em><strong>Karthikeyan Muttan, Sr. Customer Success Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>John Sunder, Sr. Technical Account Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Karthik_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Karthik headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthikeyan Muttan<\/p><p class=\"speaker-company mb-0\">Sr. Customer Success Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/John_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"John headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">John Sunder<\/p><p class=\"speaker-company mb-0\">Sr. Technical Account Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/IMG_20220417_2021372_Original.jpeg\" width=\"64\" height=\"64\" alt=\"Img 20220417 202137~2 original\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Rachana Singh<\/p><p class=\"speaker-company mb-0\">Customer Advocacy Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776621300\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Rise of Agentic AI: A CX Game Changer<\/h3>\n<p>AI (Artificial Intelligence) is not just responding\u2014it\u2019s started thinking, planning, and acting?<\/p>\n<p>In this breakout session, Anil Joglekar unpacks the seismic shift to Agentic AI, the next frontier in CX evolution. Unlike traditional or even generative AI, Agentic AI enables autonomous, multi-step customer interactions that feel natural, proactive, and deeply personalised.<\/p>\n<p>Key Takeaways:<\/p>\n<ul>\n<li>Why Gen AI is not enough\u2014and what Agentic AI brings to the table<\/li>\n<li>Core concepts: autonomy, memory, and orchestration in action<\/li>\n<li>Use cases across Retail, BFSI, Healthcare, and Telecom<\/li>\n<li>How you can start building Agentic CX right now<\/li>\n<\/ul>\n<p>If you\u2019re still building with Gen AI, you\u2019re already behind.<\/p>\n<p>Hall Name &#8211; Kensington, Taj MG Road<\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track b\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track B<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776623400\" data-start-time=\"06:30 PM\" data-end-time=\"07:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:30 PM<\/p><h3 class=\"agenda-title title\">Connected Intelligence: Rewiring CX with Smart Orchestration that Transforms your Contact Centre Operations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Today\u2019s contact centres are stitched together with legacy systems that don\u2019t talk\u2014and agents who pay the price. Join Tata Communications, a multiple award-winning Genesys partner, as we explore how our AI-powered orchestration engine can connect across your legacy and incumbent platforms into a self-learning, insight-rich ecosystem that drives agent productivity, eliminates CX silos, and delivers the outcomes modern customers demand.<\/p>\n<p>Breakout Room &#8211; Richmond, Taj MG Road<\/p>\n<p><em><strong>Sachin Bharadwaj, Head of CCaaS Business, India &amp; Middle East, Tata Communications<\/strong><\/em><\/p>\n<p><em><strong>Karthik Raja Sivacoumar, Associate Director &#8211; Customer Interaction Suite, Tata Communications<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Sachin-Photo-1.png\" width=\"64\" height=\"64\" alt=\"Sachin photo\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Sachin Bharadwaj<\/p><p class=\"speaker-company mb-0\">Head of CCaaS Business, India & Middle East, Tata Communications<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-06-at-2.39.21-PM.jpeg\" width=\"64\" height=\"64\" alt=\"Whatsapp image 2025 06 06 at 2.39.21 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthik Raja Sivacoumar<\/p><p class=\"speaker-company mb-0\">Associate Director - Customer Interaction Suite, Tata Communications<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776623400\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Level up Your Customer and Employee Experience with Genesys\u2019 Proven Experience Orchestration Framework<\/h3>\n<p>In this interactive session, we\u2019ll explore how organisations already on the Genesys journey are scaling their CX and EX impact using digital, AI, self-service, and workforce tools. Share your current challenges, hear success stories, and learn how CX Advisors, Professional Services, and TAMs help you continuously drive value. We\u2019ll also introduce opportunities to elevate your voice through the Genesys Advocacy Program.<\/p>\n<p>Hall Name &#8211; Vijaynagar, Taj MG Road<\/p>\n<p><em><strong>Karthikeyan Muttan, Sr. Customer Success Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>John Sunder, Sr. Technical Account Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Karthik_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Karthik headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthikeyan Muttan<\/p><p class=\"speaker-company mb-0\">Sr. Customer Success Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/John_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"John headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">John Sunder<\/p><p class=\"speaker-company mb-0\">Sr. Technical Account Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/IMG_20220417_2021372_Original.jpeg\" width=\"64\" height=\"64\" alt=\"Img 20220417 202137~2 original\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Rachana Singh<\/p><p class=\"speaker-company mb-0\">Customer Advocacy Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776623400\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Rise of Agentic AI: A CX Game Changer<\/h3>\n<p>AI (Artificial Intelligence) is not just responding\u2014it\u2019s started thinking, planning, and acting?<\/p>\n<p>In this breakout session, Anil Joglekar unpacks the seismic shift to Agentic AI, the next frontier in CX evolution. Unlike traditional or even generative AI, Agentic AI enables autonomous, multi-step customer interactions that feel natural, proactive, and deeply personalised.<\/p>\n<p>Key Takeaways:<\/p>\n<ul>\n<li>Why Gen AI is not enough\u2014and what Agentic AI brings to the table<\/li>\n<li>Core concepts: autonomy, memory, and orchestration in action<\/li>\n<li>Use cases across Retail, BFSI, Healthcare, and Telecom<\/li>\n<li>How you can start building Agentic CX right now<\/li>\n<\/ul>\n<p>If you\u2019re still building with Gen AI, you\u2019re already behind.<\/p>\n<p>Hall Name &#8211; Kensington, Taj MG Road<\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Sponsors<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic and AI Photo-booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/csinfocomm.com\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"27061\" height=\"5283\" src=\"https:\/\/www.genesys.com\/media\/CSI-logo-Hires-2.png\" alt=\"CSI-logo-Hires\" ><\/div><div class=\"card-body\"><p class=\"text-24\">CSInfocomm<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/www.tatacommunications.com\/solutions\/unified-communications\/contact-centre-as-a-service\/genesys-cloud-cx\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1498\" height=\"300\" src=\"https:\/\/www.genesys.com\/media\/Tata-Communications-Logo-Stacked-Blue-New-4.png\" alt=\"Tata-Communications-Logo-Stacked-Blue-New\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Tata Communications<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/www.audiocodes.com\/solutions-products\/solutions\/contact-center-innovation\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" style=\"max-width:250px;\"width=\"1800\" height=\"961\" src=\"https:\/\/www.genesys.com\/media\/audiocodes-logo_v2-2.png\" alt=\"audiocodes-logo_v2\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Audiocodes<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/successkpi.com\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/www.genesys.com\/media\/Sponsor-Logo-1600x600_SuccessKPI2025.png\" alt=\"Sponsor Logo 1600x600_SuccessKPI2025\" ><\/div><div class=\"card-body\"><p class=\"text-24\">SuccessKPI<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/visnet.in\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" style=\"max-width:250px;\"width=\"595\" height=\"842\" src=\"https:\/\/www.genesys.com\/media\/VIS_NEW_LOGO_High_Resol_color.jpg\" alt=\"VIS_NEW_LOGO_High_Resol_color\" ><\/div><div class=\"card-body\"><p class=\"text-24\">VIS NETWORKS PVT. LTD.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/www.gnani.ai\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.genesys.com\/media\/Gnani-Logo.png\" alt=\"Gnani Logo\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Gnani.ai<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Mumbai&#8221; tab_id=&#8221;1745471270829-7b46db0d-061e&#8221; sub_title=&#8221;Friday, 20 June 2025&#8243;][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;568762&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>CX Tour Mumbai<\/h3>\n<p class=\"h5\">20 June 2025<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;mt-4&#8243;][vc_column_inner width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;][\/vc_column_text]<div class=\"component-agenda agenda-tabs heading-h3\"><div class=\"agenda-title-group-container\"><h3 class=\"agenda-group-title title text-center\">Mumbai Agenda<\/h3><\/div><div class=\"agenda-dates\" data-opened=\"3\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"2025-06-20\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Friday, 20 June 2025<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776605400\" data-start-time=\"01:30 PM\" data-end-time=\"02:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">01:30 PM &ndash; 02:30 PM<\/p><h3 class=\"agenda-title title\">Registration and Networking over Lunch<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Connect with Genesys experts, partners and your peers over networking lunch.<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776609000\" data-start-time=\"02:30 PM\" data-end-time=\"04:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">02:30 PM &ndash; 04:00 PM<\/p><h3 class=\"agenda-title title\">Leadership Masterclass by Paddy Upton<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><strong><em>Paddy Upton, Leadership, High-performance coach, Author, Speaker and Professor<\/em><\/strong><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776614400\" data-start-time=\"04:00 PM\" data-end-time=\"04:10 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:00 PM &ndash; 04:10 PM<\/p><h3 class=\"agenda-title title\">Welcome Note<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Welcome and kick start CX Tour Mumbai<\/p>\n<p><em><strong>Raja Lakshmipathy, Vice President and Managing Director, India and SAARC, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776615000\" data-start-time=\"04:10 PM\" data-end-time=\"04:40 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:10 PM &ndash; 04:40 PM<\/p><h3 class=\"agenda-title title\">AI-Powered Experience Orchestration for the Experience Economy<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><span style=\"font-weight: 400;\">Goods are fungible. Services are intangible. Experiences are memorable.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In today\u2019s experience economy, delivering a product or completing a service is no longer enough. Customers expect seamless, personalised interactions that make them feel seen and valued.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Join us as our speaker explores how AI is reshaping the future of customer experience\u2014building intelligent systems that anticipate needs and deliver truly personalised journeys.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Discover how to move beyond transactions and create moments that matter<\/span><\/p>\n<p><strong><em>Albert Nel, Senior Vice President, APAC, Genesys<\/em><\/strong><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776617700\" data-start-time=\"04:55 PM\" data-end-time=\"05:15 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:55 PM &ndash; 05:15 PM<\/p><h3 class=\"agenda-title title\">Genesys Customer Speaker: Real Story, Real Experience<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>What\u2019s more inspiring than hearing directly from your peer? Discover how leading brand \u2013 AIonOS, is navigating their CX journeys and transforming customer experiences in today\u2019s AI-Powered Experience Orchestration Era<\/p>\n<p><strong><em>Raghav Kumaria, Head of Technology &amp; CX Transformation, AIonOS<\/em><\/strong><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776617700\" data-start-time=\"04:55 PM\" data-end-time=\"05:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">04:55 PM &ndash; 05:25 PM<\/p><h3 class=\"agenda-title title\">Live Demo: Creating Exceptional Customer Experiences with Genesys AI<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>AI-empowered business outcomes leverage artificial intelligence (AI) to enhance decision-making processes, streamline operations, and personalise customer experiences. In this demo, learn how leverage Genesys AI powered experience orchestration to deliver personalised journeys for you customers, drive improved operational efficiency and improve the CX within your organisation<\/p>\n<p><em><strong>Aditya Garg, Head of Solutions Consulting, India, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776619500\" data-start-time=\"05:25 PM\" data-end-time=\"05:55 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:25 PM &ndash; 05:55 PM<\/p><h3 class=\"agenda-title title\">Networking Break: Connect Over Tea &amp; Coffee<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p class=\"p1\">Recharge and connect with fellow attendees, Genesys team and partners over tea and coffee. Don\u2019t miss the chance to capture your personalised AI picture at our sponsor\u2019s photo booth<\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776621300\" data-start-time=\"05:55 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 07:00 PM<\/p><h3 class=\"agenda-title title\">Breakout sessions<\/h3><\/div><\/div><div class=\"agenda-session has-title\" data-time=\"1776625200\" data-start-time=\"07:00 PM\" data-end-time=\"07:20 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:00 PM &ndash; 07:20 PM<\/p><h3 class=\"agenda-title title\">Break - Connect and Refresh<\/h3><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776626400\" data-start-time=\"07:20 PM\" data-end-time=\"07:35 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:20 PM &ndash; 07:35 PM<\/p><h3 class=\"agenda-title title\">The Art of Profitability with Genesys Cloud - Customer Value Platform<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>While innovation is exciting, business run on Profitability and not on Possibilities. Genesys cloud solution don\u2019t just push the boundaries of what\u2019s possible \u2013 they help businesses drive measurable, scalable and repeatable ROI<\/p>\n<p><em><strong>Satish Annamalai, Senior Business Value Specialist, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776627300\" data-start-time=\"07:35 PM\" data-end-time=\"07:50 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:35 PM &ndash; 07:50 PM<\/p><h3 class=\"agenda-title title\">Unified Experience from Genesys and ServiceNow<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Meeting expectations and SLAs requires a unified experience for both your customers and employees. Give your customer service teams all the interaction controls and customer context they need in one unified, AI-powered desktop. With the ServiceNow and Genesys integration, you can consolidate and automate routing rules, customer tasks and other workflows to speed time to resolution and improve data accuracy.<\/p>\n<p><em><strong><b>Nitish Purohit, <\/b>Sr. Advisory Solution Consultant, ServiceNow<\/strong><\/em><\/p>\n<p><em><strong>Ajay Natarajan, Head BPO Vertical, India, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776628200\" data-start-time=\"07:50 PM\" data-end-time=\"08:20 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">07:50 PM &ndash; 08:20 PM<\/p><h3 class=\"agenda-title title\">Customer Panel - Hear as our CX Thought Leaders Share their Playbook<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Hear from diverse panel of CX leaders across industries as they share real-world strategies, challenges and successes in delivering exceptional customer experience in an AI-driven world.<\/p>\n<p><strong><em>Vinod Venkateswaran, Chief Operating Officer, PGIM India<\/em><\/strong><\/p>\n<p><strong><em>Preethi Nair, Corporate Vice President \u2013 Customer Experience, Credit Saison India<\/em><\/strong><\/p>\n<p><strong><em>Mahendra Bindra, Head \u2013 Customer Excellence, Unity Small Finance Bank Limited<\/em><\/strong><\/p>\n<p><strong><em>Shankar Shukla, VP, Head IT Infra Network and Technology, Kotak Mahindra Bank<\/em><\/strong><\/p>\n<p><em><strong>Sian Jenkins, Marketing Director, India and ANZ, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776630000\" data-start-time=\"08:20 PM\" data-end-time=\"08:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:20 PM &ndash; 08:25 PM<\/p><h3 class=\"agenda-title title\">Closing Remarks<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p><em><strong>Raja Lakshmipathy, Vice President and Managing Director, India and SAARC, Genesys<\/strong><\/em><\/p>\n<\/div><\/div><\/div><div class=\"agenda-session has-title has-content\" data-time=\"1776630300\" data-start-time=\"08:25 PM\" data-end-time=\"10:30 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">08:25 PM &ndash; 10:30 PM<\/p><h3 class=\"agenda-title title\">Evening Mixer: Dinner, Cocktails and Conversation<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Mumbai Speakers<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Picture-1-3.png\" alt=\"Paddy Upton\" ><\/div><div class=\"details\"><p class=\"name h5\">Paddy Upton<\/p><p class=\"info\">Leadership, High-performance coach, Author, Speaker and Professor<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/APAC-Tech-Summit_speaker_Albert.png\" alt=\"Albert Nel\" ><\/div><div class=\"details\"><p class=\"name h5\">Albert Nel<\/p><p class=\"info\">Senior Vice President, APAC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Raja_8731-copy-scaled-e1618589573127.jpg\" alt=\"Raja Lakshmipathy\" ><\/div><div class=\"details\"><p class=\"name h5\">Raja Lakshmipathy<\/p><p class=\"info\">Vice President and Managing Director, India and SAARC, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2024-09-05-at-7.19.47-PM.jpeg\" alt=\"Aditya Garg\" ><\/div><div class=\"details\"><p class=\"name h5\">Aditya Garg<\/p><p class=\"info\">Head of Solutions Consulting, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/SAT_Photo_202310-e1723136135609.png\" alt=\"Satish Annamalai\" ><\/div><div class=\"details\"><p class=\"name h5\">Satish Annamalai<\/p><p class=\"info\">Senior Business Value Specialist, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Vinod-V.png\" alt=\"Vinod Venkateswaran\" ><\/div><div class=\"details\"><p class=\"name h5\">Vinod Venkateswaran<\/p><p class=\"info\">Chief Operating Officer, PGIM India<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Mahendra-Bindra.jpeg\" alt=\"Mahendra Bindra\" ><\/div><div class=\"details\"><p class=\"name h5\">Mahendra Bindra<\/p><p class=\"info\">Head \u2013 Customer Excellence, Unity Small Finance Bank Limited<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2025-04-21-at-2.12.39\u202fPM.png\" alt=\"Preethi Nair\" ><\/div><div class=\"details\"><p class=\"name h5\">Preethi Nair<\/p><p class=\"info\">Corporate Vice President \u2013 Customer Experience, Credit Saison India<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Sian-Jenkins.jpg\" alt=\"Sian Jenkins\" ><\/div><div class=\"details\"><p class=\"name h5\">Sian Jenkins<\/p><p class=\"info\">Marketing Director, India and ANZ, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-17-at-4.49.23-PM.jpeg\" alt=\"Nitish Purohit\" ><\/div><div class=\"details\"><p class=\"name h5\">Nitish Purohit<\/p><p class=\"info\">Sr. Advisory Solution Consultant, ServiceNow<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Ajay-Natarajan.jpg\" alt=\"Ajay Natarajan\" ><\/div><div class=\"details\"><p class=\"name h5\">Ajay Natarajan<\/p><p class=\"info\">Head BPO Vertical, India, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Raghav.jpeg\" alt=\"Raghav Kumaria\" ><\/div><div class=\"details\"><p class=\"name h5\">Raghav Kumaria<\/p><p class=\"info\">Head of Technology &amp; CX Transformation, AIonOS<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/IMG_2755.jpg\" alt=\"Shankar Shukla,\" ><\/div><div class=\"details\"><p class=\"name h5\">Shankar Shukla,<\/p><p class=\"info\">VP, Head IT Infra Network and Technology, Kotak Mahindra Bank<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Murali_Mumbai.jpg\" alt=\"Murali Kondur\" ><\/div><div class=\"details\"><p class=\"name h5\">Murali Kondur<\/p><p class=\"info\">ECBO - Digital Service Desk \u2013 Practice Head, Tata Consultancy Services<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;mt-4&#8243;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10&#8243;]<div class=\"component-agenda agenda-tabs heading-h2\"><div class=\"agenda-title-group-container\"><h2 class=\"agenda-group-title title text-center\">Breakout Sessions<\/h2><\/div><div class=\"agenda-dates\" data-opened=\"2\"><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track a\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track A<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776621300\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><h3 class=\"agenda-title title\">Connected Intelligence: Rewiring CX with Smart Orchestration that Transforms your Contact Centre Operations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Today\u2019s contact centres are stitched together with legacy systems that don\u2019t talk\u2014and agents who pay the price. Join Tata Communications, a multiple award-winning Genesys partner, as we explore how our AI-powered orchestration engine can connect across your legacy and incumbent platforms into a self-learning, insight-rich ecosystem that drives agent productivity, eliminates CX silos, and delivers the outcomes modern customers demand.<\/p>\n<p>Breakout Room &#8211; Pompapour Salon, Sofitel MG Road<\/p>\n<p><em><strong>Sachin Bharadwaj, Head of CCaaS Business, India &amp; Middle East, Tata Communications<\/strong><\/em><\/p>\n<p><em><strong>Karthik Raja Sivacoumar, Associate Director &#8211; Customer Interaction Suite, Tata Communications<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/PAB_Sachin-TCL.png\" width=\"64\" height=\"64\" alt=\"Pab sachin (tcl)\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Sachin Bharadwaj<\/p><p class=\"speaker-company mb-0\">Head of CCaaS Business, India & Middle East, Tata Communications<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-06-at-2.39.21-PM.jpeg\" width=\"64\" height=\"64\" alt=\"Whatsapp image 2025 06 06 at 2.39.21 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthik Raja Sivacoumar<\/p><p class=\"speaker-company mb-0\">Associate Director - Customer Interaction Suite, Tata Communications<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776621300\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Level up Your Customer and Employee Experience with Genesys\u2019 Proven Experience Orchestration Framework<\/h3>\n<p>In this interactive session, we\u2019ll explore how organizations already on the Genesys journey are scaling their CX and EX impact using digital, AI, self-service, and workforce tools. Share your current challenges, hear success stories, and learn how CX Advisors, Professional Services, and TAMs help you continuously drive value. We\u2019ll also introduce opportunities to elevate your voice through the Genesys Advocacy Program.<\/p>\n<p>Hall Name &#8211; Petite Salon Matisse, Sofitel BKC<\/p>\n<p><em><strong>Shanker Bharadwaj Ramaiyah, Sr. Manager \u2013 Customer Success Management, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Jayaraman Krishnamurthy, Sr. Technical Account Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Shanker_Headshot.jpg\" width=\"64\" height=\"64\" alt=\"Shanker headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Shanker Bharadwaj Ramaiyah<\/p><p class=\"speaker-company mb-0\">Sr. Manager \u2013 Customer Success Management, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Jay_TAM_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Jay tam headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Jayaraman Krishnamurthy<\/p><p class=\"speaker-company mb-0\">Sr. Technical Account Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/IMG_20220417_2021372_Original.jpeg\" width=\"64\" height=\"64\" alt=\"Img 20220417 202137~2 original\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Rachana Singh<\/p><p class=\"speaker-company mb-0\">Customer Advocacy Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776621300\" data-start-time=\"05:55 PM\" data-end-time=\"06:25 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">05:55 PM &ndash; 06:25 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Rise of Agentic AI: A CX Game Changer<\/h3>\n<p>AI (Artificial Intelligence) is not just responding\u2014it\u2019s started thinking, planning, and acting?<\/p>\n<p>In this breakout session, Anil Joglekar unpacks the seismic shift to Agentic AI, the next frontier in CX evolution. Unlike traditional or even generative AI, Agentic AI enables autonomous, multi-step customer interactions that feel natural, proactive, and deeply personalised.<\/p>\n<p>Key Takeaways:<\/p>\n<ul>\n<li>Why Gen AI is not enough\u2014and what Agentic AI brings to the table<\/li>\n<li>Core concepts: autonomy, memory, and orchestration in action<\/li>\n<li>Use cases across Retail, BFSI, Healthcare, and Telecom<\/li>\n<li>How you can start building Agentic CX right now<\/li>\n<\/ul>\n<p>If you\u2019re still building with Gen AI, you\u2019re already behind.<\/p>\n<p>Hall Name &#8211; Grand Salon, Sofitel BKC<\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><div class=\"agenda-date-container  has-agenda-date\" data-date=\"track b\"><div class=\"agenda-date\"><h3 class=\"agenda-date-label title h5\">Track B<\/h3><\/div><div class=\"agenda-sessions-container\"><div class=\"agenda-session has-title has-content\" data-time=\"1776623400\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><h3 class=\"agenda-title title\">Connected Intelligence: Rewiring CX with Smart Orchestration that Transforms your Contact Centre Operations<\/h3><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><p>Today\u2019s contact centres are stitched together with legacy systems that don\u2019t talk\u2014and agents who pay the price. Join Tata Communications, a multiple award-winning Genesys partner, as we explore how our AI-powered orchestration engine can connect across your legacy and incumbent platforms into a self-learning, insight-rich ecosystem that drives agent productivity, eliminates CX silos, and delivers the outcomes modern customers demand.<\/p>\n<p>Breakout Room &#8211; Pompapour Salon, Sofitel MG Road<\/p>\n<p><em><strong>Sachin Bharadwaj, Head of CCaaS Business, India &amp; Middle East, Tata Communications<\/strong><\/em><\/p>\n<p><em><strong>Karthik Raja Sivacoumar, Associate Director &#8211; Customer Interaction Suite, Tata Communications<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/PAB_Sachin-TCL.png\" width=\"64\" height=\"64\" alt=\"Pab sachin (tcl)\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Sachin Bharadwaj<\/p><p class=\"speaker-company mb-0\">Head of CCaaS Business, India & Middle East, Tata Communications<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/WhatsApp-Image-2025-06-06-at-2.39.21-PM.jpeg\" width=\"64\" height=\"64\" alt=\"Whatsapp image 2025 06 06 at 2.39.21 pm\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Karthik Raja Sivacoumar<\/p><p class=\"speaker-company mb-0\">Associate Director - Customer Interaction Suite, Tata Communications<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776623400\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Level up Your Customer and Employee Experience with Genesys\u2019 Proven Experience Orchestration Framework<\/h3>\n<p>In this interactive session, we\u2019ll explore how organizations already on the Genesys journey are scaling their CX and EX impact using digital, AI, self-service, and workforce tools. Share your current challenges, hear success stories, and learn how CX Advisors, Professional Services, and TAMs help you continuously drive value. We\u2019ll also introduce opportunities to elevate your voice through the Genesys Advocacy Program.<\/p>\n<p>Hall Name &#8211; Petite Salon Matisse, Sofitel BKC<\/p>\n<p><em><strong>Shanker Bharadwaj Ramaiyah, Sr. Manager \u2013 Customer Success Management, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Jayaraman Krishnamurthy, Sr. Technical Account Manager, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Vishal Marwaha, Service Engagement Director, Genesys<\/strong><\/em><\/p>\n<p><em><strong>Rachana Singh, Customer Advocacy Director, Genesys<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Shanker_Headshot.jpg\" width=\"64\" height=\"64\" alt=\"Shanker headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Shanker Bharadwaj Ramaiyah<\/p><p class=\"speaker-company mb-0\">Sr. Manager \u2013 Customer Success Management, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Jay_TAM_Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Jay tam headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Jayaraman Krishnamurthy<\/p><p class=\"speaker-company mb-0\">Sr. Technical Account Manager, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Vishal-Headshot-scaled.jpg\" width=\"64\" height=\"64\" alt=\"Vishal headshot\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Vishal Marwaha<\/p><p class=\"speaker-company mb-0\">Service Engagement Director, Genesys<\/p><\/div><\/div><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/IMG_20220417_2021372_Original.jpeg\" width=\"64\" height=\"64\" alt=\"Img 20220417 202137~2 original\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Rachana Singh<\/p><p class=\"speaker-company mb-0\">Customer Advocacy Director, Genesys<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"agenda-session has-content\" data-time=\"1776623400\" data-start-time=\"06:30 PM\" data-end-time=\"07:00 PM\"><div class=\"agenda-session-heading\"><p class=\"agenda-time text-14 font-weight-bold\">06:30 PM &ndash; 07:00 PM<\/p><\/div><div class=\"agenda-content\"><div class=\"agenda-content-container\"><h3 class=\"h5\">Rise of Agentic AI: A CX Game Changer<\/h3>\n<p>AI (Artificial Intelligence) is not just responding\u2014it\u2019s started thinking, planning, and acting?<\/p>\n<p>In this breakout session, Anil Joglekar unpacks the seismic shift to Agentic AI, the next frontier in CX evolution. Unlike traditional or even generative AI, Agentic AI enables autonomous, multi-step customer interactions that feel natural, proactive, and deeply personalised.<\/p>\n<p>Key Takeaways:<\/p>\n<ul>\n<li>Why Gen AI is not enough\u2014and what Agentic AI brings to the table<\/li>\n<li>Core concepts: autonomy, memory, and orchestration in action<\/li>\n<li>Use cases across Retail, BFSI, Healthcare, and Telecom<\/li>\n<li>How you can start building Agentic CX right now<\/li>\n<\/ul>\n<p>If you\u2019re still building with Gen AI, you\u2019re already behind.<\/p>\n<p>Hall Name &#8211; Grand Salon, Sofitel BKC<\/p>\n<p><em><strong>Anil Joglekar, Managing Director, CS Infocomm<\/strong><\/em><\/p>\n<div class=\"session-speakers\"><p class=\"speakers-title font-weight-bold\">Speakers<\/p><div class=\"speaker-list row mt-0\"><div class=\"speaker-item col-md-5\"><div class=\"speaker-photo\"><img decoding=\"async\" class=\"speaker-img rounded object-fit-cover\" src=\"https:\/\/www.genesys.com\/media\/Anil-Joglekar.png\" width=\"64\" height=\"64\" alt=\"Anil joglekar\"><\/div><div class=\"speaker-details\"><p class=\"speaker-name font-weight-bold mb-0\">Anil Joglekar<\/p><p class=\"speaker-company mb-0\">Managing Director, CS Infocomm<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Sponsors<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic and AI Photo-booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/csinfocomm.com\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"27061\" height=\"5283\" src=\"https:\/\/www.genesys.com\/media\/CSI-logo-Hires-2.png\" alt=\"CSI-logo-Hires\" ><\/div><div class=\"card-body\"><p class=\"text-24\">CSInfocomm<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Strategic<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/www.tatacommunications.com\/solutions\/unified-communications\/contact-centre-as-a-service\/genesys-cloud-cx\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1498\" height=\"300\" src=\"https:\/\/www.genesys.com\/media\/Tata-Communications-Logo-Stacked-Blue-New-3.png\" alt=\"Tata-Communications-Logo-Stacked-Blue-New\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Tata Communications<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Engagement Zone<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/www.audiocodes.com\/solutions-products\/solutions\/contact-center-innovation\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/www.genesys.com\/media\/Sponsor-Logo-1600x600_AudioCodes2025.png\" alt=\"Sponsor Logo 1600x600_AudioCodes2025\" ><\/div><div class=\"card-body\"><p class=\"text-24\">Audiocodes<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: left;\">Booth<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" href=\"https:\/\/successkpi.com\/\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:200px;\"><img decoding=\"async\" width=\"1600\" height=\"600\" src=\"https:\/\/www.genesys.com\/media\/Sponsor-Logo-1600x600_SuccessKPI2025.png\" alt=\"Sponsor Logo 1600x600_SuccessKPI2025\" ><\/div><div class=\"card-body\"><p class=\"text-24\">SuccessKPI<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1745460060610{padding-top: 0px !important;}&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; 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