{"id":565555,"date":"2025-05-16T18:05:25","date_gmt":"2025-05-17T01:05:25","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=565555"},"modified":"2025-07-16T18:12:30","modified_gmt":"2025-07-17T01:12:30","slug":"cx-tour-nz-auckland","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/cx-tour-nz-auckland","title":{"rendered":"CX Tour, Auckland"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":856,"featured_media":572967,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-565555","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-cx-tours"],"acf":{"event_type":"cxtour","event_start_date":"07\/22\/2025","event_location":"Auckland, New Zealand","event_venue_name":"Park Hyatt Auckland","country":"New Zealand","venue_map":{"address":"99 Halsey Street, Auckland Central, Auckland, New Zealand","lat":-36.8424098,"lng":174.7580022,"zoom":14,"place_id":"ChIJQ2iLm_ZHDW0RxpcIpJ1QhtY","name":"99 Halsey Street","street_number":"99","street_name":"Halsey Street","street_name_short":"Halsey St","city":"Auckland","state":"Auckland","post_code":"1010","country":"New Zealand","country_short":"NZ"},"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":true,"event_header_title":"CX Tour","event_description_title":"Deliver the next level of experience","event_description":"In the experience economy, leading means never standing still. Like elite athletes and teams, the most successful businesses never plateau. Leaders don\u2019t settle \u2014 they look for every edge to outperform the competition.<br \/>\r\n<br \/>\r\nJoin CX Tour New Zealand, the event series for customer experience (CX) leaders looking to harness the power of artificial intelligence (AI) and automation to drive real business outcomes, whilst creating effortless, efficient and personalised experiences.<br \/>\r\n<br \/>\r\n","form_button":"Register now","is_external_registration":["External Registration"],"form_setup":{"events_field_config":"hot","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001YphJQAS","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"<p>Thank you for registering for our CX Tour, Perth<\/p>\n<p>Date: Thursday 20 October<\/p>\n<p>Time: 9:30am for optional workshop \/ 12:30pm for CX Tour<\/p>\n<p>Location: The Ritz-Carlton, 1 Barrack Street, Perth WA<\/p>\n<p>For further information, or to cancel your registration, please email <a href=\"http:\/\/chanelle@conferenceworks.com.au.\">chanelle@conferenceworks.com.au.<\/a><\/p>\n<p>We look forward to seeing you on the day.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"d1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":false,"content_video":""},"text_content":{"sub_title_h4":"Register today and redefine what\u2019s possible for CX with AI-Powered Experience Orchestration","text_content":"<p style=\"text-align: left;\">Learn how to drive meaningful outcomes and build deeper relationships with experience orchestration, which enables you to deliver personalised customer and employee experiences at scale \u2014 the right experience at the right time, every time.<\/p>\n<ul style=\"text-align: left;\">\n<li style=\"text-align: left;\">Discover the latest advancements in digital, AI and journey management \u2014 and how AI-Powered Experience Orchestration can help you break away from the competition.<\/li>\n<li style=\"text-align: left;\">Hear from industry-leading organisations on how they are using digital, AI, cloud and workforce engagement tools to elevate their customer and employee experience.<\/li>\n<li style=\"text-align: left;\">Join a deep dive workshop for expert insights in creating customer experiences that build loyalty.<\/li>\n<\/ul>\n<p style=\"text-align: left;\">Join us for a day of networking with peers, industry experts and the Genesys team.<\/p>\n","cta_text":"CX Tour Auckland","cta_url":""},"disable_speaker_section":false,"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"Agenda","event_agenda":[{"agenda_date":"22\/07\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Arrival Coffee & Bites","agenda_start_time":"08:00:00","agenda_end_time":"08:50:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Welcome to CX Tour Auckland: Deliver the Next Level of Experience","agenda_start_time":"08:50:00","agenda_end_time":"09:10:00","agenda_single_description":"<p><em><strong>Albert Nel, Senior Vice President, APAC, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"The Experience Economy Revolution","agenda_start_time":"09:10:00","agenda_end_time":"09:40:00","agenda_single_description":"<p>AI is changing the relationships organisations build with their customers and employees, creating an unprecedented opportunity in the experience economy. 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The panellists will share what it takes to innovate experiences in today\u2019s rapidly evolving, AI-driven world.<\/p>\n<p><em><strong>Panellists:<br \/>\nAmanda Gray, Service Owner, Inland Revenue<br \/>\nMark Atherton, General Manager Technology, Suncorp New Zealand<\/strong><\/em><\/p>\n<p><em><strong>Moderator: Robyn O&#8217;Reilly, Head of Resolution Management, APAC, Genesys<\/strong><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Lunch","agenda_start_time":"12:30:00","agenda_end_time":"13:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Afternoon Workshop A- AI-Driven Employee Engagement","agenda_start_time":"13:30:00","agenda_end_time":"16:00:00","agenda_single_description":"<p>Artificial intelligence is transforming employee engagement. Join this workshop to explore strategies that blend responsible automation with human-centric practices, fostering a thriving workplace. 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