aastha.gupta@genesys.com<\/a><\/p>\nWe look forward to seeing you.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"d1","event_title_group":{"title":"Transforming Customer Experience in BFSI with AI Powered Experience Orchestration","sub_title":""},"media_content":{"select_media":"image","content_image":false,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"
In today’s digital-first world, Indian customers expect more than just basic banking; they seek seamless, personalised interactions at their fingertips.<\/p>\n
As the BFSI sector transitions to this new era of customer engagement, adopting cloud-based systems is essential. However, challenges related to data security, compliance, and legacy system integration remain. Join us for an insightful evening where you will hear from your peers about how they have successfully navigated these challenges and leveraged cloud solutions. We will also discuss the importance of understanding when to utilize AI and when human support is necessary to enhance customer experiences. Genesys will guide you in balancing these elements to drive innovation and shape the future of financial services in India.<\/p>\n
Topics will include:<\/strong><\/span><\/p>\n\n- Navigating Change in a Digital-First World<\/strong>: Strategies for Indian Banks to Adapt to Evolving Consumer Expectations.<\/li>\n
- Leveraging Cloud Solutions for Enhanced Customer Engagement<\/strong>: Best Practices from Leading Indian Banks.<\/li>\n
- Balancing AI and Human Support<\/strong>: When to Automate and When to Personalize in Customer Interactions.<\/li>\n
- Security Challenges in a Cloud Environment<\/strong>: Ensuring Robust Data Protection while Embracing Digital Transformation<\/li>\n
- Measuring Business Value from Cloud Adoption<\/strong>: Key Metrics and ROI for Financial Institutions.<\/li>\n<\/ul>\n","cta_text":"","cta_url":""},"disable_speaker_section":false,"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"Agenda","event_agenda":[{"agenda_date":"29\/04\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Registration and Networking","agenda_start_time":"16:00:00","agenda_end_time":"16:30:00","agenda_single_description":"
Meet Genesys experts over Tea\/Coffee to learn more about the Genesys solutions for BFSI.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Welcome","agenda_start_time":"16:30:00","agenda_end_time":"16:35:00","agenda_single_description":"
Raja Lakshmipathy, VP and MD – India, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"How cloud is transforming BFSI industry in India: Seamless and secure CX","agenda_start_time":"16:35:00","agenda_end_time":"17:00:00","agenda_single_description":"
India\u2019s BFSI sector is rapidly evolving with cloud technology driving secure, seamless customer experiences. Genesys, trusted by leading banks globally, empowers institutions with AI-driven, cloud-based CX solutions that enhance efficiency and personalisation. <\/span>Hear from our BFSI expert at the event as they share real-world use cases, tackle key challenges, and showcase how Genesys is enabling the future of banking.<\/p>\nAlbert Tay, Head of Banking and Finance – Asia Pacific, Genesys<\/p>\n
Gordon Sexton, Global Financial Services Design Lead, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Fireside Chat","agenda_start_time":"17:00:00","agenda_end_time":"17:15:00","agenda_single_description":"
Hear directly from a BFSI leader who has successfully navigated the complex journey of cloud adoption and CX transformation. Discover what sparked their transformation and the tangible business outcomes achieved.<\/p>\n
Mahendra Bindra, Head – Customer Excellence, Unity Small Finance Bank Limited<\/p>\n
Gordon Sexton, Global Financial Services Design Lead, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Product Demo ","agenda_start_time":"17:15:00","agenda_end_time":"17:45:00","agenda_single_description":"
Aditya Garg, Head of Solutions Consulting – India, Genesys<\/p>\n
Amit Vishwakarma, Principal Solution Consultant – India, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Panel Discussion","agenda_start_time":"17:45:00","agenda_end_time":"18:15:00","agenda_single_description":"
Join an insightful panel of industry leaders and cloud transformation experts as they dive into the real-world challenges and opportunities shaping the future of customer experience in the BFSI sector. Expect bold ideas, practical insights and thought-provoking perspectives.<\/p>\n
Vinod Venkateswaran, Chief Operating Officer, PGIM India<\/p>\n
Naved Hussain, Head of IT and Business Solutions Group, Tyger Capital<\/p>\n
Preethi Nair, Corporate Vice President – Customer Experience, Credit Saison India<\/p>\n
Albert Tay, Head of Banking and Finance – Asia Pacific, Genesys (Moderator)<\/p>\n","agenda_session_speakers":false},{"agenda_title":"The Art of Profitability with Genesys Cloud - Customer Value Paltform","agenda_start_time":"18:15:00","agenda_end_time":"18:40:00","agenda_single_description":"
While innovation is exciting, business run on Profitability and not on Possibilities. Genesys cloud solution don\u2019t just push the boundaries of what\u2019s possible \u2013 they help businesses drive measurable, scalable and repeatable ROI.<\/p>\n
Satish Annamalai, Senior Business Value Specialist<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Closing Note","agenda_start_time":"18:40:00","agenda_end_time":"18:45:00","agenda_single_description":"
Closing note and QnA, followed by networking dinner and cocktails.<\/p>\n
Raja Lakshmipathy, VP and MD \u2013 India, Genesys<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_venue_section":false,"enable_map":true,"disable_faq_section":true,"disable_sponsor_section":true,"event_sponsor_tier":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"event_date_format":"F j, Y","event_time_format":"g:i a","event_hashtag":"","w_tycontent":"","event_status":"ontime","disable_registration":true,"form_header":"","nav_form_text":"","disable_navigation_form_link":false,"event_venue_address":"","meta_title":"Genesys %%title%%","meta_description":"Customer experience and empathy has never been more important, however contact centres continue to struggle with a series of disparate touchpoints without an overarching strategy to ensure consistent and effortless CX across channels and departments.","event_start_time":"16:00:00","asset_expiration":"","form_header_alignment":"left","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","event_speakers":[{"speaker_name":"Raja Lakshmipathy","speaker_position":"VP And MD - 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