{"id":514112,"date":"2024-04-11T21:21:17","date_gmt":"2024-04-12T04:21:17","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=514112"},"modified":"2024-05-15T18:40:15","modified_gmt":"2024-05-16T01:40:15","slug":"build-business-case-ai-workshops","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/build-business-case-ai-workshops","title":{"rendered":"Build a Business Case for AI Workshop Series"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1051,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-514112","events","type-events","status-publish","hentry","event_type-cx-tours"],"acf":{"event_type":"cxtour","event_status":"ontime","event_location":"Auckland, Brisbane, Canberra, Melbourne, Sydney, Wellington","event_venue_name":"","country":"Australia","venue_map":false,"meta_title":"","meta_description":"Join us for an immersive workshop where you'll learn how to identify business cases that leverage Genesys AI-Powered Experience Orchestration to drive operational efficiency and improve the CX within your organisation.","no_index":false,"no_follow":false,"meta_twitter_title":"Build a Business Case for AI Workshop Series","meta_twitter_description":"Join us for an immersive workshop where you'll learn how to identify business cases that leverage Genesys AI-Powered Experience Orchestration to drive operational efficiency and improve the CX within your organisation.","meta_facebook_title":"Build a Business Case for AI Workshop Series","meta_facebook_description":"Join us for an immersive workshop where you'll learn how to identify business cases that leverage Genesys AI-Powered Experience Orchestration to drive operational efficiency and improve the CX within your organisation.","custom_canonical_url":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"Unlock AI-Powered Business Success: Workshop Series","event_description_title":"","event_description":"<b>4 \u2013 20 June, 2024<\/b><br \/>\r\n<b>12:30 PM - 4:30 PM (lunch included)<\/b><br \/>\r\n<br \/>\r\nJoin us for an immersive workshop where you'll learn how to identify business cases that leverage Genesys AI-Powered Experience Orchestration to drive operational efficiency and improve the CX within your organisation.","disable_registration":false,"form_header_alignment":"left","form_header":"","form_button":"Register now","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","nolazy"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"select","af_width":"form-row","af_label":"Select City","af_lid":"fe460","af_lname":"reusableField01Label","af_id":"fe461","af_name":"reusableField01Value","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"Brisbane - 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Learn how to identify and implement business cases that drive personalised customer journeys, increase operational efficiency, and elevate overall customer satisfaction within your organisation.<\/p>\n<p><strong>You\u2019ll leave with the knowledge to:<\/strong><\/p>\n<ul>\n<li>Identify strategic business opportunities to optimise resources, enhance efficiency, and foster sustainable growth<\/li>\n<li>Build AI-driven customer experiences, including knowledge bases and agile bots, using Genesys AI<\/li>\n<li>Create your own continous optimisation cycle for your contact centre<\/li>\n<\/ul>\n<p>Join us and gain the knowledge and tools to propel your business forward with AI-powered success!<\/p>\n<p><strong>Agenda<\/strong><\/p>\n<table style=\"border-collapse: collapse; width: 55.9901%;\">\n<tbody>\n<tr>\n<td style=\"width: 7.84097%;\">Lunch<\/td>\n<td style=\"width: 48.1503%;\">12:30 PM &#8211; 1:30 PM<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 7.84097%;\">Workshop<\/td>\n<td style=\"width: 48.1503%;\">1:30 PM &#8211; 4:30 PM<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","cta_text":"","cta_url":""},"disable_agenda_section":true,"event_agenda_title":"","remove_agenda_nav":false,"event_agenda_nav":"","disable_speaker_section":false,"event_speaker_title":"Workshop Facilitator","remove_speaker_nav":true,"event_speaker_nav":"","disable_venue_section":true,"remove_venue_nav":false,"event_venue_nav":"","enable_map":true,"disable_faq_section":true,"event_faq_title":"","remove_faq_nav":false,"event_faq_nav":"","disable_sponsor_section":false,"event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":true,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","disable_additional_content_section":false,"additional_content_template":"a1","additional_content_position":"speaker","additional_title_group":{"title":"Location details","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"<table style=\"border-collapse: collapse; width: 102.528%; height: 138px;\">\n<tbody>\n<tr style=\"height: 23px;\">\n<td style=\"width: 24.6071%; height: 23px;\"><strong>Brisbane<\/strong><\/td>\n<td style=\"width: 20.0618%; height: 23px;\">June 4<\/td>\n<td style=\"width: 136.178%; height: 23px;\"><a href=\"https:\/\/www.google.com\/maps?sca_esv=6de2b24feb12280a&amp;rlz=1C1GCEA_enAU1084AU1084&amp;output=search&amp;q=hyatt+brisbane&amp;source=lnms&amp;entry=mc&amp;ved=1t:200715&amp;ictx=111\" target=\"_blank\" rel=\"noopener\">Hyatt Brisbane<\/a><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 24.6071%; height: 23px;\"><strong>Canberra<\/strong><\/td>\n<td style=\"width: 20.0618%; height: 23px;\">June 6<\/td>\n<td style=\"width: 136.178%; height: 23px;\"><a href=\"https:\/\/www.google.com\/maps\/place\/Midnight+Hotel,+Autograph+Collection\/@-35.2729403,149.1308774,15z\/data=!4m9!3m8!1s0x6b164df584fc597b:0x7abc97ca21ffe8b!5m2!4m1!1i2!8m2!3d-35.2729403!4d149.1308774!16s%2Fg%2F11gszkz835?entry=ttu\" target=\"_blank\" rel=\"noopener\">Midnight Hotel, Autograph Collection<\/a><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 24.6071%; height: 23px;\"><strong>Melbourne<\/strong><\/td>\n<td style=\"width: 20.0618%; height: 23px;\">June 11<\/td>\n<td style=\"width: 136.178%; height: 23px;\"><a href=\"https:\/\/www.google.com\/maps\/place\/Hyatt+Centric+Melbourne\/@-37.8202336,144.9555669,15z\/data=!4m2!3m1!1s0x0:0xbf713a25d6e7188b?sa=X&amp;ved=1t:2428&amp;ictx=111\" target=\"_blank\" rel=\"noopener\">Hyatt Centric Melbourne<\/a><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 24.6071%; height: 23px;\"><strong>Sydney<\/strong><\/td>\n<td style=\"width: 20.0618%; height: 23px;\">June 12<\/td>\n<td style=\"width: 136.178%; height: 23px;\"><a href=\"https:\/\/www.google.com\/maps\/place\/Park+Hyatt+Sydney\/@-33.8557543,151.2093354,15z\/data=!4m9!3m8!1s0x6b12ae5d85cd8021:0x8bd10336683856bb!5m2!4m1!1i2!8m2!3d-33.8557543!4d151.2093354!16s%2Fg%2F1v16qg4h?entry=ttu\" target=\"_blank\" rel=\"noopener\">Park Hyatt Sydney<\/a><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 24.6071%; height: 23px;\"><strong>Auckland<\/strong><\/td>\n<td style=\"width: 20.0618%; height: 23px;\">June 18<\/td>\n<td style=\"width: 136.178%; height: 23px;\"><a href=\"https:\/\/www.google.com\/maps\/place\/QT+Auckland\/@-36.8453553,174.7596178,15z\/data=!4m2!3m1!1s0x0:0xb9fde4b11d599abc?sa=X&amp;ved=1t:2428&amp;ictx=111\" target=\"_blank\" rel=\"noopener\">QT Auckland\u00a0<\/a><\/td>\n<\/tr>\n<tr style=\"height: 23px;\">\n<td style=\"width: 24.6071%; height: 23px;\"><strong>Wellington<\/strong><\/td>\n<td style=\"width: 20.0618%; height: 23px;\">June 20<\/td>\n<td style=\"width: 136.178%; height: 23px;\"><a href=\"https:\/\/www.google.com\/maps\/place\/QT+Wellington\/@-41.2917242,174.7641181,15z\/data=!3m1!4b1!4m9!3m8!1s0x6d38afd03f2b453d:0x687bcd10ca9e0dd1!5m2!4m1!1i2!8m2!3d-41.2917418!4d174.7825721!16s%2Fg%2F11cff2r43?entry=ttu\" target=\"_blank\" rel=\"noopener\">QT Wellington<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"M j, Y","event_time_format":"h:i a","event_hashtag":"","w_tycontent":"","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_header_image":"https:\/\/www.genesys.com\/media\/event-background.png","event_speakers":[{"speaker_name":"Phill Townsend","speaker_position":"Strategic Director Innovation \u2013 APAC, Genesys","speaker_description":"Join Phill as he shares valuable insights and guides you toward unlocking the full potential of AI-driven innovation within your organisation.","speaker_image":510338,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/phillip-townsend-a0125838"}]}],"event_agenda_opened":"1","event_faq_opened":"3","event_start_date":"06\/04\/2024","event_end_date":"06\/20\/2024"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/514112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/1051"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/514112\/revisions"}],"predecessor-version":[{"id":520063,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/514112\/revisions\/520063"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=514112"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=514112"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=514112"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=514112"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=514112"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=514112"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=514112"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=514112"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=514112"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=514112"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=514112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}