{"id":508532,"date":"2024-03-11T23:19:15","date_gmt":"2024-03-12T06:19:15","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=508532"},"modified":"2024-05-29T02:31:02","modified_gmt":"2024-05-29T09:31:02","slug":"genesys-apac-partner-conference-2024","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/genesys-apac-partner-conference-2024","title":{"rendered":"Genesys APAC Partner Conference 2024"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":962,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-508532","events","type-events","status-publish","hentry"],"acf":{"event_type":"partner","event_location":"Bangkok Thailand","hide_navigation":"true","hide_footer":"mini","utm_pass":false,"disable_chat":false,"event_description_title":"","event_description":"Your future is now, and it\u2019s intelligent, unified, and ready to accelerate as one with Genesys. Join us in Bangkok from 28th to 30th May 2024 for the highly anticipated APAC Partner Conference.","event_header_image":"https:\/\/www.genesys.com\/media\/Genesys-APAC-Partner-Conference-2024_Theme-BG-1360x600-1.jpg","is_external_registration":["External Registration"],"disable_content_section":false,"event_content_template":"b1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"lightbox","content_image":510518,"content_video":"https:\/\/www.youtube.com\/embed\/V2gBcjoKW18?si=b86FRseLZGkYmLtN"},"text_content":{"sub_title_h4":"Accelerate As One","text_content":"

Gear up for the 9th annual APAC Partner Conference<\/strong>\u00a0as we explore the theme of “Accelerate as One”<\/em><\/strong> – shaping and accelerating the future with our partners in a landscape marked by rapid changes.<\/p>\n

Speed is key and be prepared to partake in the shared vision where Customer and Employee Experience transforms into immediate realities with Genesys Cloud. Picture a world where AI-powered technology effortlessly orchestrates contextual, efficient, and personalised experiences designed for tomorrow\u2019s needs \u2013 available now.<\/p>\n","cta_text":"Register Now","cta_url":""},"disable_speaker_section":false,"event_speakers":[{"speaker_name":"Alex Hamberger","speaker_position":"Director, Strategic Accounts, Blitzz","speaker_description":"","speaker_image":517751,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/alex-hamberger\/"}]},{"speaker_name":"Antoine Ducarme ","speaker_position":"Vice President, Solutions Consulting, APAC, Genesys","speaker_description":"","speaker_image":508645,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/antoine-ducarme-42743b1b\/"}]},{"speaker_name":"Ashok Sankaran","speaker_position":"Director, Partners and Alliances, APAC, Genesys","speaker_description":"","speaker_image":508646,"speaker_social":[{"social_site_link":"https:\/\/sg.linkedin.com\/in\/ashoksankaran"}]},{"speaker_name":"Brooke Hardy","speaker_position":"Director, Renewal Management, APAC, Genesys","speaker_description":"","speaker_image":509416,"speaker_social":false},{"speaker_name":"Corrie Briscoe","speaker_position":"Head of Partner Sales, Asia Pacific and Japan. AWS,","speaker_description":"","speaker_image":515128,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/corrie-briscoe-2683491\/"}]},{"speaker_name":"Dan Domingo","speaker_position":"Senior Manager, Credit & Collections, APAC, Genesys","speaker_description":"","speaker_image":510503,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/dan-domingo-50404866\/"}]},{"speaker_name":"David Janssen","speaker_position":"Vice President, Professional Services & Customer Success Management, Genesys","speaker_description":"","speaker_image":509408,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/david-janssen-4421601\/"}]},{"speaker_name":"David Okulicz","speaker_position":"Managing Director, Kytec","speaker_description":"","speaker_image":511995,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/davidokulicz\/"}]},{"speaker_name":"Erwann Thomassain","speaker_position":"Vice President, Marketing, APAC, Genesys","speaker_description":"","speaker_image":521080,"speaker_social":[{"social_site_link":"https:\/\/sg.linkedin.com\/in\/erwannthomassain"}]},{"speaker_name":"Frank Mastronardo","speaker_position":"Advisor, Strategy and Growth, Ensighted","speaker_description":"","speaker_image":514633,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/frankmastronardo\/"}]},{"speaker_name":"George Aprane","speaker_position":"Vice President, Partners & Alliances APAC, Genesys","speaker_description":"","speaker_image":508649,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/georgeaprane\/"}]},{"speaker_name":"Gwilym Funnell","speaker_position":"Senior Vice President, APAC, Genesys","speaker_description":"","speaker_image":508650,"speaker_social":[{"social_site_link":"https:\/\/au.linkedin.com\/in\/gwilym-funnell-584587"}]},{"speaker_name":"Holli Bingham","speaker_position":"Senior Vice President, Renewal Management, Genesys","speaker_description":"","speaker_image":509409,"speaker_social":false},{"speaker_name":"James Walford","speaker_position":"Senior Director, Global Innovation, Genesys","speaker_description":"","speaker_image":509410,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/jameswalford"}]},{"speaker_name":"Jim Wagstaff","speaker_position":"Co-Founder & Managing Director, Jam Factory","speaker_description":"","speaker_image":510504,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/jimwagstaffsg\/"}]},{"speaker_name":"Kristin Witteveen","speaker_position":"Managing Corporate Counsel, Genesys","speaker_description":"","speaker_image":509411,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/kristin-witteveen-b04a51b\/"}]},{"speaker_name":"Kulachart Ngernpermpoon","speaker_position":"Sales Director, Indochina & Philippines, Genesys\u00a0","speaker_description":"","speaker_image":510507,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/kulachartngernpermpoon\/"}]},{"speaker_name":"Mark Buckley","speaker_position":"Vice President, ANZ, Genesys","speaker_description":"","speaker_image":509412,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/buckleymark\/"}]},{"speaker_name":"Nora DiBene","speaker_position":"Senior Director, Global Alliances, Genesys","speaker_description":"","speaker_image":509413,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/noradibene\/"}]},{"speaker_name":"Patrick Forrester-Roberts","speaker_position":"Vice President, Global Sales, SuccessKPI","speaker_description":"","speaker_image":510508,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/patrick-forrester-roberts-9913574b\/"}]},{"speaker_name":"Phillip Townsend","speaker_position":"Strategic Director, Innovation, APAC, Genesys","speaker_description":"","speaker_image":510509,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/phillip-townsend-a0125838\/"}]},{"speaker_name":"Rajesh Yadav","speaker_position":"Global Technology Head, CS Infocomm","speaker_description":"","speaker_image":521079,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/rajesh-yadav-8b0527a\/"}]},{"speaker_name":"Rahul Garg","speaker_position":"Vice President, Product, AI & Self Service, Genesys","speaker_description":"","speaker_image":515127,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/rgarg\/"}]},{"speaker_name":"Rob Alexander","speaker_position":"Account Director, Partner Sales, APAC, Genesys","speaker_description":"","speaker_image":510511,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/robpalexander\/"}]},{"speaker_name":"Robyn O\u2019Reilly","speaker_position":"Head of Resolution Management, APAC, Genesys","speaker_description":"","speaker_image":510512,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/robyn-o-reilly-aa637418\/"}]},{"speaker_name":"Scott Chambers","speaker_position":"Managing Director, Australia, QPC","speaker_description":"","speaker_image":510513,"speaker_social":false},{"speaker_name":"Shanker Bharadwaj","speaker_position":"Senior Manager, Customer Success, APAC, Genesys","speaker_description":"","speaker_image":510514,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/shankerbharadwaj\/"}]},{"speaker_name":"Tamsen Bhachech","speaker_position":"Deputy General Counsel, Partner and Alliances, Genesys","speaker_description":"","speaker_image":517752,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/tamsen-bhachech-esq-090679\/"}]}],"disable_agenda_section":false,"disable_venue_section":false,"event_venue_name":"The Peninsula Bangkok","enable_map":true,"venue_map":{"address":"The Peninsula Bangkok, Charoen Nakhon Road, Khlong Ton Sai, Khlong San, Bangkok, Thailand","lat":13.7231212,"lng":100.5108006,"zoom":14,"place_id":"ChIJp8e_7NOY4jARN83NYCd7tVc","name":"The Peninsula Bangkok","street_number":"333","street_name":"Charoen Nakhon Road","street_name_short":"Charoen Nakhon Rd","state":"Krung Thep Maha Nakhon","post_code":"10600","country":"Thailand","country_short":"TH"},"disable_faq_section":true,"event_faq":[{"faq_question":"What are the transport options from Bangkok airport","faq_answer":"

You have multiple options:<\/p>\n

    \n
  1. Public transport:
    \nTake the Airport Rail Link and connect to the BTS Skytrain. Exit at Saphan Taksin and board Avani\u2019s complimentary shuttle boat. The service is available every day from 7.15 am – 12.00 midnight.
    \nClick here for the shuttle boat schedule<\/a>
    \n    Download handy location map<\/a><\/li>\n<\/ol>\n
      \n
    1. Grab a pre-paid taxi from the airport. Public taxis are available from the pick-up stand at the airport or here are few vendor options:\n
        \n
      1. https:\/\/www.taxi2airport.com\/<\/a><\/li>\n
      2. https:\/\/gettransfer.com\/en<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n
          \n
        1. Hotel Airport Transfers
          \nAvani can arrange easy airport transfers to Avani+ Riverside Bangkok Hotel. Their airport representative will meet you at arrival Gate 5 and whisk you directly to the hotel. Via a Mercedes Benz E-Class 300, the transfer is THB 2,500 one-way, and THB 4,800 round-trip. Via a Mercedes Benz Vito, a one-way transfer is THB 3,500 and THB 6,600 round-trip. Limousine service can be reserved by calling +66 2 431 9100.<\/li>\n<\/ol>\n"},{"faq_question":"Will Genesys provide airport transfers?","faq_answer":"

          All attendees will need to arrange for own airport transfers. For all travel options to the venue from airports and bus stations, please view the question above.<\/p>\n"},{"faq_question":"How do I book rooms?","faq_answer":"

          As part of the conference registration, Avani Riverside and Anantara Riverside are offering all delegates a very special room rate with breakfast and internet included. If you would like us to reserve the room for you, please Register<\/a> and answer the accommodation request question.<\/p>\n"},{"faq_question":"Is there a cost to attend?","faq_answer":"

          Fee varies with attendee types. For accurate information please click on \u2018Register Now\u2019 button.<\/p>\n

          The fee is greatly discounted for sponsors, do checkout the Sponsorship Prospectus<\/a> here.<\/p>\n"},{"faq_question":"How can my organisation become a sponsor?","faq_answer":"

          For sponsorship and information options please download the Sponsorship Prospectus<\/a> and contact Ericia Lim<\/a>, Director of Partner Marketing, APAC.<\/p>\n"},{"faq_question":"Is the accommodation cost included in the registration fee?","faq_answer":"

          No, the accommodation costs are not included in the registration fee. But you can request room reservation during registration.<\/p>\n"},{"faq_question":"Which payment types are accepted for the conference fee?","faq_answer":"

          All Credit Cards are accepted<\/p>\n"},{"faq_question":"What is the cancellation policy?","faq_answer":"

          Delegates may nominate an alternative person from their organisation to attend up to 24 hours prior to the start of the event at no extra charge. Should substitution not be possible, cancellation 5 business days prior to the start of the event will cover 100% of the delegate fee. Please note: All substitutions and cancellations must be received in writing.<\/p>\n"},{"faq_question":"Where can I get specific directions to the conference venue?","faq_answer":"

          Click here for directions<\/a><\/p>\n"},{"faq_question":"What is the dress code?","faq_answer":"

          Business Casuals. Keep in mind that the meeting rooms often vary in temperature, so you may want to wear layers to be comfortable.<\/p>\n"},{"faq_question":"What is the event Hashtag?","faq_answer":"

          #GenPartners<\/p>\n"},{"faq_question":"When will we receive the content used during the conference sessions?","faq_answer":"

          All conference links to pictures and session presentations will be shared within 3-5 days after the conference.<\/p>\n"}],"disable_sponsor_section":false,"event_sponsor_tier":[{"sponsor_tier":"Gold","custom_tier":"Supporting Partners","event_sponsors":[{"sponsor_name":"AIVolveX","sponsor_image":521086,"sponsor_url":"https:\/\/www.aivolvex.com\/"},{"sponsor_name":"SuccessKPI","sponsor_image":474694,"sponsor_url":"https:\/\/successkpi.com"}]},{"sponsor_tier":"Silver","custom_tier":"","event_sponsors":[{"sponsor_name":"Audiocodes","sponsor_image":474686,"sponsor_url":"https:\/\/www.audiocodes.com\/solutions-products\/solutions\/contact-center-innovation\/contact-center-cloud-migration"},{"sponsor_name":"Blitzz","sponsor_image":474681,"sponsor_url":"https:\/\/blitzz.co\/genesys-apac"},{"sponsor_name":"Celebal Technologies","sponsor_image":514886,"sponsor_url":"https:\/\/www.celebaltech.com\/"},{"sponsor_name":"CC Expertise","sponsor_image":514632,"sponsor_url":"https:\/\/cx-mobile.com\/cc-expertise\/"},{"sponsor_name":"Emite","sponsor_image":520075,"sponsor_url":"https:\/\/www.emite.com\/"},{"sponsor_name":"SoftPhone","sponsor_image":510857,"sponsor_url":"https:\/\/www.softphone.it\/"},{"sponsor_name":"Vonage","sponsor_image":474685,"sponsor_url":"https:\/\/www.vonage.com\/"}]},{"sponsor_tier":"Bronze","custom_tier":"","event_sponsors":[{"sponsor_name":"Omni Intelligence","sponsor_image":509795,"sponsor_url":"https:\/\/omniintelligence.online\/"},{"sponsor_name":"PCI Pal","sponsor_image":510395,"sponsor_url":"https:\/\/www.pcipal.com\/en-au\/"}]}],"disable_additional_content_section":false,"additional_content_template":"f","additional_title_group":{"title":"Become a Sponsor","sub_title":""},"additional_text_content":{"sub_title_h4":"","text_content":"

          Don\u2019t miss the chance to be part of this transformative journey and to gain paramount exposure within our partner community. Join us as a Sponsor at the APAC Partner Conference, where \u2018Accelerate As One\u2019<\/em><\/strong> defines the present and shapes the future.<\/strong><\/p>\n

          Download Sponsorship Prospectus<\/a><\/p>\n

          For any queries please email Robert Billing or Ericia Lim at AsiaMarketing@genesys.com<\/a>.<\/p>\n","cta_text":"","cta_url":""},"nav_logo":178882,"event_date_format":"F j, Y","event_time_format":"h:i a","event_hashtag":"APACPartnerConference @Genesys","w_tycontent":"","additional_media_content":{"select_media":"image","content_image":207555,"content_video":""},"additional_text_content_2":{"sub_title_h4":"Easy and valuable","text_content":"

          Signing up as a sponsor is an easy process. You will be continuously supported by a team of people, who are dedicated to making your experience at the event seamless and exceptional value.<\/p>\n

          Download Sponsorship Prospectus<\/a><\/p>\n

          Please contact ericia.lim@genesys.com<\/a> or call +65 9688 2907 <\/a><\/p>\n","cta_text":"","cta_url":""},"item_nav_hide":"no","custom_date_format":"d\/m\/y","form_button":"Register Now","additional_form_content":"

          Registration for APAC Partner Conference 2024 has officially closed.
          \nKindly contact           AsiaMarketing@genesys.com<\/a> should you require further assistance.<\/p>\n","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"28\/05\/2024","agenda_tab_label":"","agenda_details":[{"agenda_title":"Partner Advisory Board \/ Partner User Group Session","agenda_start_time":"12:30:00","agenda_end_time":"17:30:00","agenda_single_description":"

          Please note: The Partner Advisory Board and Partner User Group sessions are by invitation only.<\/i><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Welcome Cocktails","agenda_start_time":"18:00:00","agenda_end_time":"20:00:00","agenda_single_description":"","agenda_session_speakers":false}]},{"agenda_date":"29\/05\/2024","agenda_tab_label":"","agenda_details":[{"agenda_title":"Registration & Exhibition","agenda_start_time":"08:15:00","agenda_end_time":"08:55:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Conference Opening - Day 1","agenda_start_time":"09:00:00","agenda_end_time":"09:15:00","agenda_single_description":"

          Jim Wagstaff, Managing Director, Jam Factory<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Accelerating our Future in the Age of AI","agenda_start_time":"09:15:00","agenda_end_time":"10:25:00","agenda_single_description":"

          Antoine Ducarme, Vice President, Solutions Consulting, APAC, Genesys
          \n<\/i>Gwilym Funnell, Senior Vice President, APAC, Genesys
          \n<\/i>James Walford, Senior Director, Global Innovation, Genesys
          \n<\/i>Jarryd <\/i>Tuyau<\/i>, Principal Solution Consultant, APAC, Genesys
          \n<\/i>Rahul Garg, Vice President, Product, AI & Self Service, Genesys <\/i><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Accelerate as ONE","agenda_start_time":"10:25:00","agenda_end_time":"10:50:00","agenda_single_description":"

          Moderator:
          \n<\/i>Jim Wagstaff, Managing Director, Jam Factory<\/i><\/p>\n

          Panelists:
          \n<\/i>Antoine Ducarme, Vice President, Solutions Consulting, APAC, Genesys<\/i>
          \n<\/i>Erwann Thomassain, Vice President, Marketing, APAC, Genesys
          \nGeorge Aprane, Vice President, Partners & Alliances, APAC, Genesys
          \n<\/i>Gwilym Funnell, Senior Vice President, APAC, Genesys<\/i><\/p>\n

          \u00a0<\/i><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Coffee Break & Exhibition","agenda_start_time":"10:50:00","agenda_end_time":"11:15:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Breakout Track 1","agenda_start_time":"11:15:00","agenda_end_time":"15:00:00","agenda_single_description":"\n\n\n\n\n\n\n\n\n\n
          11:15 am \u2013 11:45 am<\/td>\n\n

          Proving the value of AI: Unleashing the Power of Genesys AI leveraging Free Trials<\/p>\n<\/td>\n

          		<\/td>\n<\/tr>\n
          11:45 am \u2013 12:15 pm<\/td>\nInnovative Solutions Showcase: Insights from Our Reseller Partner – Celebal Technologies<\/td>\n<\/td>\n<\/tr>\n
          12:15 pm \u2013 12:30 pm<\/td>\nInnovative Solutions Showcase: Insights from Our AppFoundry Partner \u2013 emite<\/span><\/td>\n<\/td>\n<\/tr>\n
          12.30 pm \u2013 12:45 pm<\/td>\nInnovative Solutions Showcase: Insights from Our AppFoundry Partner \u2013 Blitzz<\/td>\n<\/td>\n<\/tr>\n
          12:45 pm \u2013 2:00 pm<\/td>\nLunch & Exhibition<\/td>\n<\/td>\n<\/tr>\n
          2:00 pm \u2013 2:30 pm<\/td>\nProving the value of AI: Unleashing the Power of Genesys AI leveraging Free Trials<\/td>\n<\/td>\n<\/tr>\n
          2:30 pm \u2013 3:00 pm<\/td>\nOrchestrating Customer Success with Genesys Partners<\/td>\n<\/td>\n<\/tr>\n
          <\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","agenda_session_speakers":false},{"agenda_title":"Breakout Track 2","agenda_start_time":"11:15:00","agenda_end_time":"15:00:00","agenda_single_description":"\n\n\n\n\n\n\n\n\n
          11:15 am \u2013 11:45 am<\/td>\n\n

          Clarity in transition: Genesys Engage – Ask me anything forum<\/p>\n<\/td>\n<\/tr>\n

          11:45 am \u2013 12:15 pm<\/td>\nUnify Your Channels and Data for AI-Powered Customer Service \u2013 Genesys \/ Salesforce<\/td>\n<\/tr>\n
          12:15 pm \u2013 12:30 pm<\/td>\nInnovative Solutions Showcase: Insights from Our AppFoundry Partner – Audiocodes<\/span><\/td>\n<\/tr>\n
          12.30 pm \u2013 12:45 pm<\/td>\nInnovative Solutions Showcase: Insights from Our AppFoundry Partner – Vonage<\/td>\n<\/tr>\n
          12:45 pm \u2013 2:00 pm<\/td>\nLunch & Exhibition<\/td>\n<\/tr>\n
          2:00 pm \u2013 2:30 pm<\/td>\nUnify Your Channels and Data for AI-Powered Customer Service \u2013 Genesys \/ Salesforce<\/td>\n<\/tr>\n
          2:30 pm \u2013 3:00 pm<\/td>\nAccelerating the New Social Experience on Genesys Cloud<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","agenda_session_speakers":false},{"agenda_title":"Breakout Track 3","agenda_start_time":"11:15:00","agenda_end_time":"15:00:00","agenda_single_description":"\n\n\n\n\n\n\n\n\n
          11:15 am \u2013 11:45 am<\/td>\n\n

          A better way to work: The future of employee experience<\/p>\n<\/td>\n<\/tr>\n

          11:45 am \u2013 12:15 pm<\/td>\nOrchestrating Customer Success with Genesys Partners<\/td>\n<\/tr>\n
          12:15 pm \u2013 12:30 pm<\/td>\nInnovative Solutions Showcase: Insights from Our AppFoundry Partner – Softphone<\/span><\/td>\n<\/tr>\n
          12.30 pm \u2013 12:45 pm<\/td>\nInnovative Solutions Showcase: Insights from Our AppFoundry Partner – CC Expertise<\/td>\n<\/tr>\n
          12:45 pm \u2013 2:00 pm<\/td>\nLunch & Exhibition<\/td>\n<\/tr>\n
          2:00 pm \u2013 2:30 pm<\/td>\nAccelerating the New Social Experience on Genesys Cloud<\/td>\n<\/tr>\n
          2:30 pm \u2013 3:00 pm<\/td>\nA better way to work: The future of employee experience<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","agenda_session_speakers":false},{"agenda_title":"Coffee Break & Exhibition","agenda_start_time":"15:00:00","agenda_end_time":"15:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Build-a-Bot: 3-Legged Race","agenda_start_time":"15:30:00","agenda_end_time":"15:55:00","agenda_single_description":"

          Jim Wagstaff, Managing Director, Jam Factory
          \n<\/em>Jarryd Tuyau, Principal Solution Consultant, APAC, Genesys
          \n<\/i>Philip Townsend, Strategic Director, Innovation, APAC, Genesys<\/em><\/p>\n

          \u00a0<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"How to GO BIG with AWS & Salesforce","agenda_start_time":"15:55:00","agenda_end_time":"16:25:00","agenda_single_description":"

          Nora DiBene, Senior Director, Global Alliances, Genesys
          \n<\/i>Corrie Briscoe, Head of Partner Sales, AWS
          \n<\/i>Boo <\/i>Beng<\/i> Khoo, Managing Director, Customer Services Practice Lead, Accenture
          \n<\/i>Rabos<\/i> Suvanamas<\/i>, Senior Manager, Salesforce<\/i><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Digital Transformation with AIVolveX","agenda_start_time":"16:25:00","agenda_end_time":"16:40:00","agenda_single_description":"

          Umashankar Nedunchezhian, Chief Technology Officer, 1CloudHub-AWS Ambassador
          \n<\/i><\/p>\n","agenda_session_speakers":false},{"agenda_title":"A Complete Ecosystem for Partner and Customer Success","agenda_start_time":"16:40:00","agenda_end_time":"17:05:00","agenda_single_description":"

          Ashok Sankaran, Director, Partners and Alliances, APAC, Genesys<\/i>
          \n<\/i>Patrick Forrester-Roberts, Vice President, Global Sales, <\/i>SuccessKPI<\/i><\/p>\n","agenda_session_speakers":false},{"agenda_title":"It's Game On!","agenda_start_time":"17:05:00","agenda_end_time":"17:20:00","agenda_single_description":"

          Jim Wagstaff, Managing Director, Jam Factory<\/i><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Reflections and Revelations: Day 1 Closing Session","agenda_start_time":"17:20:00","agenda_end_time":"17:30:00","agenda_single_description":"

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          Step three: enter the verification code sent to your nominated email address<\/p>\n

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