Date: 14 December 2023, 7 – 10pm
\nDress Code: Smart Casual<\/p>\n","disable_content_section":true,"event_content_template":"f","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"video","content_image":430604,"content_video":"https:\/\/www.youtube.com\/embed\/Hrkbaq0qTbE"},"text_content":{"sub_title_h4":"Highlights at G-Summit Asia 2023","text_content":"","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":true,"disable_venue_section":false,"enable_map":true,"disable_faq_section":true,"disable_sponsor_section":false,"disable_additional_content_section":false,"additional_content_template":"f","additional_title_group":{"title":"Contact Information","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"
For assistance, please contact Robert Billing at robert.billing@genesys.com<\/a><\/p>\n","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"d\/m\/Y","event_time_format":"h:i a","event_hashtag":"","meta_title":"","meta_description":"","no_index":true,"no_follow":true,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_header_image":"https:\/\/www.genesys.com\/media\/Customer-New-Year-Event-2023_thailand.png","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"14\/12\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"Cocktail Reception & Networking","agenda_start_time":"19:00:00","agenda_end_time":"19:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Welcome Address and Acknowledgement of Guests","agenda_start_time":"19:30:00","agenda_end_time":"19:45:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Gourmet Dinner and Drinks","agenda_start_time":"19:45:00","agenda_end_time":"20:45:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Insights from Genesys Experience Index & CX Advisory Vision","agenda_start_time":"20:45:00","agenda_end_time":"21:45:00","agenda_single_description":" Gainful insights from Genesys Experience Index and understand from the unique perspectives of our G-Summit SEAsia site visit hosts on customers success journey. G-Summit SEAsia 2023 is taking place at The Athenee Hotel, Bangkok, Thailand.<\/p>\n"},{"faq_question":"Am I required to attend all three days?","faq_answer":" There are two types of Conference Pass available:<\/p>\n 3-Day Pass (10-12 Oct 2023):<\/strong> Admission to the 2-day Conference including CX Award Dinner and Vertical Workshop + Pre-Conference activities including Customer Site Visits followed by a Welcome Reception.<\/p>\n 1-Day Pass (11 Oct 2023):<\/strong> Admission to Main Conference Day 1\u00a0 and CX Award Dinner<\/p>\n Selection can be made during registration process.<\/p>\n"},{"faq_question":"What\u2019s the dress code? ","faq_answer":" Smart Casual.<\/p>\n"},{"faq_question":"How can I sponsor the conference?","faq_answer":" Please email your request to robert.billing@genesys.com<\/a> or ericia.lim@genesys.com<\/a>.<\/p>\n"},{"faq_question":"I have accessibility requirements. How can I let the event team know? ","faq_answer":" Any accessibility requirements can be recorded during the registration process.<\/p>\n"},{"faq_question":"I have special dietary requirements. How can I let the event team know? ","faq_answer":" Any special dietary requirements can be recorded during the registration process.<\/p>\n"}],"display_desc":false,"title_align":"left","ns_subtitle":"","disable_partner_section":true,"event_partners_title":"Customer Speakers","event_partners_subtitle":"","event_partners_columns":"3","toggle_exceed_chat":false,"nav_logo_url":"https:\/\/www,genesys.com\/en-sg","additional_content_position":"default","event_agenda_title":"","remove_agenda_nav":false,"event_agenda_nav":"","event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","remove_venue_nav":false,"event_venue_nav":"","event_faq_title":"","remove_faq_nav":false,"event_faq_nav":"","event_sponsor_title":"Special Thanks","remove_sponsor_nav":false,"event_sponsor_nav":"","remove_partners_nav":false,"event_partners_nav":"","external_registration_link":"https:\/\/forms.office.com\/r\/sAP6WpxSGZ","event_agenda_opened":"1","event_faq_opened":"3"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/499461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/962"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/499461\/revisions"}],"predecessor-version":[{"id":567181,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/499461\/revisions\/567181"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=499461"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=499461"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=499461"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=499461"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=499461"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=499461"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=499461"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=499461"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=499461"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=499461"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=499461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Closing Remarks and Networking Opportunities","agenda_start_time":"21:45:00","agenda_end_time":"22:00:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_sponsor_tier":[{"sponsor_tier":"Custom","custom_tier":"","event_sponsors":[{"sponsor_name":"DTAC","sponsor_image":492703,"sponsor_url":""},{"sponsor_name":"Robinhood","sponsor_image":490841,"sponsor_url":""},{"sponsor_name":"One to One Contacts","sponsor_image":490842,"sponsor_url":""},{"sponsor_name":"PTT Digital","sponsor_image":490862,"sponsor_url":""},{"sponsor_name":"Siam Commercial Bank","sponsor_image":491929,"sponsor_url":""}]}],"raw_css":".event-tier-2 .event-header-template:after {\r\ndisplay: none;\r\n}","event_venue_address":"488 George St, Sydney NSW 2000","event_venue_bg":"https:\/\/www.genesys.com\/media\/2019_HiltonSydneyExterior4.jpg","event_speakers":[{"speaker_name":"Hery Septiadi","speaker_position":"Senior Lead Customer Experience, Tokopedia","speaker_description":"","speaker_image":492218,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/heryseptiadi\/?originalSubdomain=id"}]},{"speaker_name":"Joseph Yew","speaker_position":"Chief Information Officer, MSIG Asia Pte Ltd","speaker_description":"","speaker_image":485628,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/josephyew\/"}]},{"speaker_name":"Dr. Lisa Patvivatsiri","speaker_position":"Group COO and Business & Digital Transformation, Thai Group Holdings","speaker_description":"","speaker_image":491058,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/lisa-patvivatsiri-52531937\/?original_referer=https%3A%2F%2Fwww%2Egoogle%2Ecom%2F&originalSubdomain=th"}]},{"speaker_name":"Mark Ian Pacay","speaker_position":"Regional Manager Operations, AXA","speaker_description":"","speaker_image":494346,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/mark-ian-pacay-689b95a3\/"}]},{"speaker_name":"Morakot Apinyankul","speaker_position":"VP, Application and ICT Solutions, National Telecom Public Company Limited (NT)","speaker_description":"","speaker_image":494927,"speaker_social":false},{"speaker_name":"Munirah Zaharudin ","speaker_position":"Solution Operations Lead at Tenaga Nasional Berhad","speaker_description":"","speaker_image":493606,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/munirah-zaharudin-50998654\/?originalSubdomain=my"}]},{"speaker_name":"Myla Untalan","speaker_position":"Senior Vice President, Retail, Security Bank","speaker_description":"","speaker_image":494933,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/myla-resurreccion-untalan-97235660\/"}]},{"speaker_name":"Nedino Cayetano","speaker_position":"Chief Technology Officer, Vice President, Maxicare Healthcare Corporation","speaker_description":"","speaker_image":494137,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/nedinocayetano\/?originalSubdomain=ph"}]},{"speaker_name":"Nuttapol (Nutt) Plukpaiboon","speaker_position":"Head of Acquisition, Private Sector Fundraising and Partnership, Unicef","speaker_description":"","speaker_image":494480,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/nuttapol-plukpaiboon-4a97a3148\/?originalSubdomain=th"}]},{"speaker_name":"Encik Risham Akashah","speaker_position":"CEO, Affin Business Services & Group COO, Affin Bank","speaker_description":"","speaker_image":493610,"speaker_social":false},{"speaker_name":"Verapat Chantaravannakul","speaker_position":"CTO, InnovestX Securities Co., Ltd. (a subsidiary of SCBX Group)","speaker_description":"","speaker_image":493608,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/verapatc\/?original_referer=https%3A%2F%2Fwww%2Egoogle%2Ecom%2F&originalSubdomain=th"}]},{"speaker_name":"Vigneswaran Sivalingam ","speaker_position":"Country Director, Malaysia, TDCX","speaker_description":"","speaker_image":491989,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/vigneswaran-sivalingam-a5227014\/"}]},{"speaker_name":"William C.","speaker_position":"Vice President CX Delivery, Innovation, and Business Intelligence, NTT Business Process Outsourcing","speaker_description":"","speaker_image":493607,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/william-c-1640ba17\/?originalSubdomain=ca"}]},{"speaker_name":"Zarir Mohd Rawi","speaker_position":"COO, Bank Simpanan Nasional","speaker_description":"","speaker_image":493609,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/zarir-mohd-rawi-15b704123\/?original_referer=https%3A%2F%2Fwww%2Egoogle%2Ecom%2F&originalSubdomain=my"}]},{"speaker_name":"Patrick Forrester-Roberts","speaker_position":"Vice President, Head of Global Sales","speaker_description":"","speaker_image":494902,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/patrick-forrester-roberts-9913574b\/"}]},{"speaker_name":"Felix Leong","speaker_position":"Senior Director, API Sales, APAC, Vonage","speaker_description":"","speaker_image":494901,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/felix-leong-4b440a74\/"}]},{"speaker_name":"Manoj Menon","speaker_position":" Founder & CEO, twimbit","speaker_description":"","speaker_image":484394,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/manoj-menon-002b68\/"}]},{"speaker_name":"Shivanu Shukla","speaker_position":"Principal Advisor, CX Practice, twimbit","speaker_description":"","speaker_image":486030,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/shivanushukla\/"}]},{"speaker_name":"Varnika Goel","speaker_position":"Co-Founder, twimbit","speaker_description":"","speaker_image":490871,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/varnika-goel-2a851165\/?originalSubdomain=in"}]},{"speaker_name":"Vivek Mahapatra","speaker_position":"Regional Vice President, Salesforce","speaker_description":"","speaker_image":493403,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/vivekmahapatra\/?originalSubdomain=sg"}]},{"speaker_name":"Antoine Ducarme","speaker_position":"Vice President, Solutions Consultants, Genesys","speaker_description":"","speaker_image":493405,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/antoine-ducarme-42743b1b\/"}]},{"speaker_name":"Assaf Tarnopolsky","speaker_position":"Senior Vice President and General Manager, APAC, Genesys","speaker_description":"","speaker_image":485629,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/assaftarnopolsky\/"}]},{"speaker_name":"Chris Becker","speaker_position":"Global VP, Architecture & Industry Innovation Group, Genesys","speaker_description":"","speaker_image":486948,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/chris-becker-300a25\/"}]},{"speaker_name":"Doddy Kartiwa","speaker_position":"Principal Solution Consultant, SEA, Genesys","speaker_description":"","speaker_image":490866,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/doddy-kartiwa-7337964\/?originalSubdomain=id"}]},{"speaker_name":"Kelvin Tan","speaker_position":"Regional Sales Director, SEA, Genesys","speaker_description":"","speaker_image":484348,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/kelvin-tan-6978896\/"}]},{"speaker_name":"Kulachart Ngernpermpoon","speaker_position":"Country Manager, IndoChina, Genesys","speaker_description":"","speaker_image":484393,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/kulachartngernpermpoon\/"}]},{"speaker_name":"Merijn te Booij","speaker_position":"General Manager, WEM, Genesys","speaker_description":"","speaker_image":484568,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/merijntebooij\/"}]},{"speaker_name":"Partitan Rungkrae","speaker_position":"Principal Solution Consultant, SEA, Genesys","speaker_description":"","speaker_image":490867,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/partitan-rungkrae-30b35427\/?originalSubdomain=th"}]},{"speaker_name":"Phillip Townsend","speaker_position":"Digital & AI Lead, Genesys","speaker_description":"","speaker_image":484395,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/phillip-townsend-a0125838\/"}]},{"speaker_name":"Pranay Anand","speaker_position":"Vice President, NTT Singapore","speaker_description":"","speaker_image":490868,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/pranay-anand-8854b62\/?originalSubdomain=sg"}]},{"speaker_name":"Satish Annamalai","speaker_position":"Journey Analytics Lead, APAC, Genesys","speaker_description":"","speaker_image":490869,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/satish-annamalai\/"}]},{"speaker_name":"Sim Hua Lui","speaker_position":"Vice President, Sales, Asia, Genesys","speaker_description":"","speaker_image":484397,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/simhua-lui-03637615\/"}]},{"speaker_name":"Steve Jagannathan","speaker_position":"Director \u2013 Customer Success & Services,\u00a0APAC, Genesys","speaker_description":"","speaker_image":491078,"speaker_social":false},{"speaker_name":"Albert Tay","speaker_position":"Senior Director, Banking & Finance, APAC, Genesys","speaker_description":"","speaker_image":484349,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/albert-tay-8401985a\/"}]},{"speaker_name":"Angel Kuan","speaker_position":"Insurance Vertical Leader, APAC, Genesys","speaker_description":"","speaker_image":484392,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/angel-kuan-089a8570\/"}]},{"speaker_name":"Carl Jones","speaker_position":"Director Digital and AI Specialists, APAC, Genesys","speaker_description":"","speaker_image":490865,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/carlgjones\/?originalSubdomain=au"}]},{"speaker_name":"Desiree Koh","speaker_position":"Senior Principal Value Consultant, Genesys","speaker_description":"","speaker_image":492222,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/desiree-koh-52aa885\/"}]},{"speaker_name":"Glendon Wong","speaker_position":"Manager ASEAN Solution Consulting, Genesys","speaker_description":"","speaker_image":491059,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/glendon-wong-a1a77259\/?original_referer=https%3A%2F%2Fwww%2Egoogle%2Ecom%2F&originalSubdomain=sg"}]}],"disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":"","domain_list":"conferenceworks.eventsair.com\r\n","event_faq":[{"faq_question":"Where is G-Summit SEAsia being held? ","faq_answer":"