aastha.gupta@genesys.com<\/a>.<\/p>\nStay tuned!<\/p>\n
Aastha Gupta
\nGenesys India<\/p>\n","event_agenda_group":[{"agenda_group_title":"Agenda","event_agenda":[{"agenda_date":"04\/10\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"Arrival and Networking over Coffee\/Tea","agenda_start_time":"18:00:00","agenda_end_time":"18:30:00","agenda_single_description":"
Join us for the networking over Coffee\/Tea<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Introduction","agenda_start_time":"18:30:00","agenda_end_time":"18:35:00","agenda_single_description":"
\u2013 Manoj Agrawal, Group Editor at Banking Frontiers; Founder Director at Glocal Infomart Pvt. Ltd.<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Welcome Note ","agenda_start_time":"18:35:00","agenda_end_time":"18:45:00","agenda_single_description":"\u2013 Raja Lakshmipathy, Vice President and Managing Director, India and SAARC, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Customer Experience in a Channel-less Future","agenda_start_time":"18:45:00","agenda_end_time":"19:00:00","agenda_single_description":"In this session, you\u2019ll learn how to deliver a CX strategy that\u2019s focused on your customers \u2014 not your channels. You\u2019ll leave understanding how to gain an advantage by enabling deeply interconnected digital banking experiences for both your customers and employees.<\/p>\n
\u2013 Dr. Chris Becker, Global VP, Architecture & Industry Innovation Group, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Banking-as-a-Service: Next Gen-AI-CX","agenda_start_time":"19:00:00","agenda_end_time":"19:15:00","agenda_single_description":"From this session, understand trends and insights relating to volume, customer satisfaction, resolution rates, sentiments as well as customer value, while diving into key drivers of customer demand. Understand how to address customer pain points and automation opportunities in your organisation based on data-driven insights. We will be also taking about gamification and how to bridge gap between EX and CX.<\/p>\n
\u2013 Albert Tay, Senior Director, Banking & Finance, APAC, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Can you be Customer-Centric Without Full Visibility of the Customer Journey?","agenda_start_time":"19:15:00","agenda_end_time":"19:30:00","agenda_single_description":"Engagement is meaningless if it doesn\u2019t help your customers reach their goals. Demystifying customer journey management. From omnichannel to orchestration, challenges of balancing customer experience and cost reduction, we will have Genesys expert answer all your queries.<\/p>\n
\u2013 Satish Annamalai, Enterprise Sales Director – APAC, Genesys<\/span><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Panel Discussion with Industry Experts","agenda_start_time":"19:30:00","agenda_end_time":"20:00:00","agenda_single_description":"The CX journey has evolved and businesses that understand the transformation deliver on moments that matter for their customers. In tandem with these discussions, we will also hear experts talk about security and compliance challenges in migrating from legacy to new platform and latest banking guidelines.<\/p>\n
\u2013 Eric Anklesaria, Advisor Strategy, PSB Alliance Private Limited<\/em><\/p>\n\u2013 Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys<\/em><\/p>\n\u2013 Jan Botha, Global Enterprise Security Solution Architect, Genesys<\/em><\/p>\n\u2013 Aditya Garg, Head of Solution Consulting,\u00a0 India and SAARC, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Closing Remarks","agenda_start_time":"20:00:00","agenda_end_time":"20:05:00","agenda_single_description":"\u2013 Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Networking over Dinner and Cocktails","agenda_start_time":"20:05:00","agenda_end_time":"22:30:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":"","toggle_exceed_chat":false,"display_desc":false,"title_align":"left","ns_subtitle":"","event_speakers":[{"speaker_name":"Raja Lakshmipathy","speaker_position":"Vice President and Managing Director - India and SAARC, Genesys","speaker_description":"","speaker_image":477880,"speaker_social":false},{"speaker_name":"Eric Anklesaria ","speaker_position":"Advisor Strategy, PSB Alliance Private Limited","speaker_description":"","speaker_image":492043,"speaker_social":false},{"speaker_name":"Dr. Chris Becker","speaker_position":"Global VP, Architecture & Industry Innovation Group, Genesys","speaker_description":"","speaker_image":492037,"speaker_social":false},{"speaker_name":"Albert Tay","speaker_position":"Director and Head of Banking and Finance - APAC, Genesys","speaker_description":"","speaker_image":492041,"speaker_social":false},{"speaker_name":"Jan Botha","speaker_position":"Global Enterprise Security Solution Architect, Genesys","speaker_description":"","speaker_image":492038,"speaker_social":false},{"speaker_name":"Aditya Garg","speaker_position":"Head of Solution Consulting \u2013 India and SAARC, Genesys","speaker_description":"","speaker_image":492045,"speaker_social":false},{"speaker_name":"Satish Annamalai","speaker_position":"Enterprise Sales Director - APAC, Genesys","speaker_description":"","speaker_image":492042,"speaker_social":false},{"speaker_name":"Manoj Agrawal ","speaker_position":"Group Editor - Banking Frontiers; Founder Director - Glocal Infomart Pvt. 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