{"id":490856,"date":"2023-09-11T22:41:05","date_gmt":"2023-09-12T05:41:05","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=490856"},"modified":"2023-10-09T19:22:29","modified_gmt":"2023-10-10T02:22:29","slug":"genesys-trends-cxevent","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/genesys-trends-cxevent","title":{"rendered":"Win big with conversational AI and Empathy"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":962,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-490856","events","type-events","status-publish","hentry"],"acf":{"event_type":"partner","event_status":"ontime","event_start_date":"10\/17\/2023","event_start_time":"13:00:00","event_end_date":"10\/17\/2023","event_location":"Manila, Philippines","event_venue_name":"Shangri-La The Fort, Manila","country":"Philippines","venue_map":{"address":"Shangri-La at the Fort, 5th Avenue, Taguig, Metro Manila, Philippines","lat":14.5524816,"lng":121.0468063,"zoom":14,"place_id":"ChIJaRjc7_DIlzMRB7lcNfVF11U","name":"Shangri-La The Fort, Manila","street_number":"corner","street_name":"5th Avenue","street_name_short":"5th Ave","city":"Taguig","state":"Metro Manila","state_short":"NCR","post_code":"1634","country":"Philippines","country_short":"PH"},"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_header_bgc":"navy","event_header_title":"WIN BIG WITH CONVERSATIONAL AI AND EMPATHY","event_description_title":"","event_description":"Join this tailor-made workshop where professionals come together to collaborate, provide advice, share industry best practices, and embrace the future of CX with the power of AI, all designed to give you the confidence and knowledge to achieve results with your customer and employee experiences.<br \/>\r\n<br \/>\r\nThis is a great opportunity to learn and network with like-minded professionals. Reserve your spot now and be part of this exclusive CX event.","disable_registration":false,"form_header_alignment":"left","form_header":"","form_button":"","is_external_registration":["External Registration"],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7014X000002PdTtQAK","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"<p>Thank you for registering. You are now registered for the event. We will be contacting you shortly to confirm your registration.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/media\/Win-Big-with-Conversational-AI-and-Empathy-Genesys-Trends.ics\">Add event to Calendar<\/a><\/p>\n<p>For assistance, please contact Robert Billing at\u00a0<a href=\"mailto:chanelle@conferenceworks.com.au\">robert.billing@genesys.com<\/a>.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":492235,"content_video":""},"text_content":{"sub_title_h4":"Event Overview","text_content":"<p><strong>This event is in joint partnership with Trends &amp; Technologies.<\/strong><\/p>\n<p>As customers\u2019 way of reaching out to organizations evolve, your CX design has to proactively adapt to suit their needs. AI has been trending in complementing CX for more personalized superior omnichannel experiences.<\/p>\n<p>Providing efficient CX is no longer enough for today\u2019s businesses. Customers want to be heard, seen and helped \u2014 and they expect great customer service infused with empathy. Every Genesys AI product personalises customer experiences to deliver support with empathy through a four-step cycle:<\/p>\n<ul>\n<li><strong>Listen\u00a0<\/strong>as customers engage agents across digital and voice channels<\/li>\n<li><strong>Understand\u00a0<\/strong>and predict what customers want based on their behaviour<\/li>\n<li><strong>Act\u00a0<\/strong>by connecting customers to the right agent or self-service resource<\/li>\n<li><strong>Learn\u00a0<\/strong>from all interaction results to continuously improve<\/li>\n<\/ul>\n<p>This event will present the art of possibility when it comes to Generative AI and business transformation.<\/p>\n<p>&nbsp;<\/p>\n<p>*attendance is subject to availability &amp; approval<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"17\/10\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"Registration and Networking","agenda_start_time":"13:00:00","agenda_end_time":"13:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Welcome Remarks","agenda_start_time":"13:30:00","agenda_end_time":"13:45:00","agenda_single_description":"<p><em>&#8211; Leah Carandang, Senior Sales and Technology Lead, Trends &amp; Technologies<\/em><\/p>\n<p><em>&#8211; Paul Bisnar, Country Director, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Experience Orchestration: Leveraging AI to deliver personalisation at Scale","agenda_start_time":"13:45:00","agenda_end_time":"14:30:00","agenda_single_description":"<p>Join us for an exhilarating session as we unravel the immense potential of Genesys AI! 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