{"id":489537,"date":"2023-08-30T23:02:33","date_gmt":"2023-08-31T06:02:33","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=489537"},"modified":"2025-04-02T22:10:58","modified_gmt":"2025-04-03T05:10:58","slug":"healthcare-roundtable-event-with-ntt","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/healthcare-roundtable-event-with-ntt","title":{"rendered":"Healthcare Roundtable Event with NTT"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":962,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-489537","events","type-events","status-publish","hentry"],"acf":{"event_type":"partner","event_status":"ontime","event_start_date":"10\/03\/2023","event_start_time":"15:00:00","event_end_date":"10\/03\/2023","event_location":"Singapore","event_venue_name":"East India Room, Raffles Hotel, Singapore","country":"Singapore","venue_map":{"address":"1 Beach Road, Raffles Singapore, Singapore","lat":1.294889,"lng":103.854483,"zoom":14,"place_id":"ChIJwUTKu6UZ2jERwt5ctkU4f2Q","name":"Raffles Singapore","street_number":"1","street_name":"Beach Road","street_name_short":"Beach Rd","city":"Singapore","post_code":"189673","country":"Singapore","country_short":"SG"},"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_header_bgc":"cobalt","event_header_title":"Healthcare Contact Centers: How to Modernize Medical CX","event_description_title":"","event_description":"Join this tailor-made workshop where healthcare professionals come together to collaborate, provide advice, share new trends and technology, and embrace the future of patient access together. Attend to gain relevant information and solutions addressing your healthcare needs to advance access for a better patient experience.","disable_registration":false,"form_header_alignment":"left","form_header":"","form_button":"","is_external_registration":["External Registration"],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7014X000002Pd9rQAC","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

Thank you for registering. You are now registered for the event. We will be contacting you shortly to confirm your registration.<\/p>\n

For assistance, please contact Robert Billing at\u00a0robert.billing@genesys.com<\/a>.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"Event overview","sub_title":""},"media_content":{"select_media":"image","content_image":490378,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

This event is in joint partnership with NTT Singapore.<\/strong><\/p>\n

In today’s healthcare landscape, exceptional patient journeys are the bedrock of successful healthcare outcomes, satisfaction, care plan adherence, and operational efficiency. However, the reality often falls short, resulting in fragmented healthcare experiences.<\/p>\n

With the increasing digitalisation of healthcare systems and abundance of data being generated, healthcare organisations are beset by the need to deliver more distributed and digital-first care, connect increasingly complex technology, and drive ever more secure, data-rich, fast-paced and multi-faceted care at reduced real-terms costs.<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"03\/10\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"Registration & Networking","agenda_start_time":"15:00:00","agenda_end_time":"15:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Welcome Remarks","agenda_start_time":"15:30:00","agenda_end_time":"15:40:00","agenda_single_description":"

\u2013\u00a0Kelvin Tan,\u00a0Regional Sales Director, SEA, Genesys<\/em><\/p>\n

\u2013 Pranay Anand, Vice President, NTT Singapore<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"State of Customer Experience in Healthcare","agenda_start_time":"15:40:00","agenda_end_time":"16:00:00","agenda_single_description":"

\u2013 Pranay Anand, Vice President, NTT Singapore<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Experience as a Service: key findings for Healthcare","agenda_start_time":"16:00:00","agenda_end_time":"16:10:00","agenda_single_description":"

\u2013 Shivanu Shukla,\u00a0Principal Advisor, CX Practice, twimbit<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Panel Discussion: Transform patient journeys with empathetic interactions","agenda_start_time":"16:10:00","agenda_end_time":"16:30:00","agenda_single_description":"

Healthcare experiences for a patient can be complex and fragmented. A contact centre that connects the dots across the patient journey transforms the experience from complex to seamless. In this panel discussion hear from leading experts about how to elevate your standard of care across every channel and shift from traditional call centre services to personalised patient engagement.<\/p>\n

Moderator:<\/em><\/p>\n

\u2013 Shivanu Shukla,\u00a0Principal Advisor, CX Practice, twimbit<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Coffee\/Tea Break & Networking","agenda_start_time":"16:30:00","agenda_end_time":"17:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Roundtable Discussion","agenda_start_time":"17:00:00","agenda_end_time":"17:50:00","agenda_single_description":"