{"id":481167,"date":"2023-07-19T00:09:26","date_gmt":"2023-07-19T07:09:26","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=481167"},"modified":"2025-04-02T22:11:26","modified_gmt":"2025-04-03T05:11:26","slug":"g-summit-seasia-2023","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/g-summit-seasia-2023","title":{"rendered":"G-Summit SEAsia 2023"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":962,"featured_media":485753,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-481167","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-event","event_type-g-summit","event_type-genesys-events"],"acf":{"event_type":"gsummit","event_status":"ontime","event_start_date":"10\/10\/2023","event_end_date":"10\/12\/2023","event_location":"Bangkok, Thailand","event_venue_name":"The Athenee Hotel, Bangkok","country":"Thailand","venue_map":{"address":"The Athenee Hotel, a Luxury Collection Hotel, Bangkok Witthayu Road, Lumphini, Pathum Wan, Bangkok, Thailand","lat":13.7413541,"lng":100.547775,"zoom":13,"place_id":"ChIJMXY3B02X4jARMI0eJI0FkP0","name":"The Athenee Hotel, a Luxury Collection Hotel, Bangkok","street_number":"61","street_name":"Thanon Witthayu","state":"Krung Thep Maha Nakhon","post_code":"10330","country":"Thailand","country_short":"TH"},"hide_navigation":"false","hide_footer":"false","w_tycontent":"","item_nav_hide":"hide","utm_pass":true,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"enable_external_utm":true,"add_to_global_events":false,"event_header_bgc":"cobalt","event_header_title":"G-Summit SouthEast Asia 2023","event_description_title":"Bold New Steps Forward in Transforming CX ","event_description":"Embark on a transformative journey as we take on bold perspectives on the power of empathy, extensibility and evolution of customer experiences, at scale. Observe Cloud CX in action with exclusive customer visits and demos, while discovering the latest innovations in digital, AI, and experience orchestration from leading industry experts and customers alike.<br \/>\r\n<br \/>\r\nAn experience with knowledge sharing, networking opportunities, and well-deserved recognition ensues!","disable_registration":true,"form_header_alignment":"center","form_header":"Join us in Bangkok!","form_button":"Register Now","is_external_registration":["External Registration"],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001YvnmQAC","multiple_cid":true,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":""},"additional_form_content":"<p><strong>**Registration has officially closed**<br \/>\n<\/strong><em>Please email <a href=\"mailto:robert.billing@genesys.com\">robert.billing@genesys.com<\/a> should you require any assistance. Thank you.<\/em><\/p>\n<p>For those who have successfully registered, please <strong><a href=\"https:\/\/yzho.app.link\/KXTZnKEtFDb?_p=c11131dc9a0662eee51e90feed\">download the \u201cCvent Events\u201d app<\/a><\/strong> from App\/Play Store now and search for the \u201c<strong>G-Summit SEAsia<\/strong>\u201d event within the Attendee Hub.<\/p>\n<p style=\"text-align: left;\">10 Oct (Tue): <strong>Customer Site Visits &amp; Welcome Reception<\/strong><br \/>\n11 Oct (Wed): <strong>Keynotes, Breakouts &amp;\u00a0CX Awards Dinner<br \/>\n<\/strong>12 Oct (Thu): <strong>Industry Vertical Workshops<\/strong><\/p>\n","disable_content_section":true,"event_content_template":"f","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"video","content_image":430604,"content_video":"https:\/\/www.youtube.com\/embed\/Hrkbaq0qTbE"},"text_content":{"sub_title_h4":"Highlights at G-Summit Asia 2023","text_content":"<p>As the gateway to Southeast Asia, Bangkok provides the perfect backdrop to bring together industry experts, valued customers, and Genesys partners from across the region. With its rich culture and warm hospitality, the city sets the stage for a memorable and impactful event.<\/p>\n<p>During this multi-day conference, attendees can expect a diverse range of activities including: &#8211;<\/p>\n<ul>\n<li>Customer Site Visits<\/li>\n<li>Engaging Mainstage Keynotes &amp; Breakout Sessions<\/li>\n<li>Vertical Workshops moderated by analysts; and<\/li>\n<li>An esteemed Industry CX Award Dinner, <em>featuring the renowned industry awards program managed by <\/em><a href=\"https:\/\/app.mktg.genesys.com\/e\/er?utm_medium=email&amp;utm_source=eloqua&amp;utm_campaign=2023_Q3_APAC_EVT_G-SummitAsia-SaveTheDate&amp;utm_content=2023_Q3_APAC_EVT_G-SummitAsia-SaveTheDate&amp;s=1260946616&amp;lid=7375&amp;elqTrackId=2aadbb6f754f4bb2b75f8db79dbe0048&amp;elq=2808fe71e9c64fadb534e684933b197d&amp;elqaid=8001&amp;elqat=1\"><em><strong>twimbit<\/strong><\/em><\/a><em> with our sponsorship<\/em><\/li>\n<\/ul>\n<p>This comprehensive program ensures a valuable experience filled with knowledge sharing, networking opportunities, and well-deserved recognition and celebrations.<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":false,"additional_content_template":"f","additional_title_group":{"title":"Contact Information","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"<p style=\"text-align: center;\">For assistance, please contact Robert Billing at <a href=\"mailto:chanelle@conferenceworks.com.au\">robert.billing@genesys.com<br \/>\n<script type=\"text\/javascript\">\n_linkedin_partner_id = \"7902\";\nwindow._linkedin_data_partner_ids = window._linkedin_data_partner_ids || [];\nwindow._linkedin_data_partner_ids.push(_linkedin_partner_id);\n<\/script><script type=\"text\/javascript\">\n(function(l) {\nif (!l){window.lintrk = function(a,b){window.lintrk.q.push([a,b])};\nwindow.lintrk.q=[]}\nvar s = document.getElementsByTagName(\"script\")[0];\nvar b = document.createElement(\"script\");\nb.type = \"text\/javascript\";b.async = true;\nb.src = \"https:\/\/snap.licdn.com\/li.lms-analytics\/insight.min.js\";\ns.parentNode.insertBefore(b, s);})(window.lintrk);\n<\/script><br \/>\n<noscript><br \/>\n<img decoding=\"async\" height=\"1\" width=\"1\" style=\"display:none;\" alt=\"\" src=\"https:\/\/px.ads.linkedin.com\/collect\/?pid=7902&#038;fmt=gif\" \/><br \/>\n<\/noscript><\/a>.<\/p>\n","cta_text":"","cta_url":""},"nav_logo":483965,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"d\/m\/Y","event_time_format":"h:i a","event_hashtag":"GSummitSEAsia  #Genesys  #GSummit","meta_title":"G-Summit SEAsia 2023 - Highly Anticipated CX Event in Southeast Asia","meta_description":"Embark on a transformative journey as Genesys takes on bold perspectives on the power of empathy, extensibility and evolution of customer experiences, at scale. 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Transportation included.<\/em><\/p>\n<p>Confirmed sites:<\/p>\n<ul>\n<li>DTAC<\/li>\n<li>One to One Contacts<\/li>\n<li>PTT Digital<\/li>\n<li>Robinhood<\/li>\n<li>Siam Commercial Bank<\/li>\n<\/ul>\n<p>*subjected to availability &amp; approval<br \/>\n*opened to customers and prospects only with one site visit per person<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Welcome Reception","agenda_start_time":"17:30:00","agenda_end_time":"19:00:00","agenda_single_description":"","agenda_session_speakers":false}]},{"agenda_date":"11\/10\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"Registration and Exhibition","agenda_start_time":"08:15:00","agenda_end_time":"08:55:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Welcome to G-Summit SEAsia","agenda_start_time":"09:00:00","agenda_end_time":"09:10:00","agenda_single_description":"<p><em>&#8211; Sim Hua Lui, Vice President, SEA &amp; Greater China, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Bold Vision: Deliver the Power of Empathy to Every Experience","agenda_start_time":"09:10:00","agenda_end_time":"09:30:00","agenda_single_description":"<div>\n<p>Joined by Dr. Lisa Patvivatsiri, Group COO and Business &amp; Digital Transformation at Thai Holdings Group, and led by our SVP &amp; GM for APAC, Assaf\u00a0<em><span lang=\"EN-GB\">Tarnopolsky<\/span><\/em>, hear about our bold vision for the future. 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Hear what\u2019s to come on Genesys Cloud that keeps you competitive, relevant and supporting your customers and employees. Merijn will share our key R&amp;D priorities, advancements in Experience Orchestration and how innovation will help you continuously optimise your CX strategy to stay ahead.<\/p>\n<p><em>&#8211; Merijn te Booij, General Manager, WEM, Genesys<br \/>\n<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Experience Orchestration: Leveraging AI to deliver personalisation at Scale","agenda_start_time":"10:15:00","agenda_end_time":"10:45:00","agenda_single_description":"<p>Leveraging AI for personalized customer experiences is revolutionizing business competitiveness in the digital era. By analyzing a plethora of customer data, AI can anticipate individual needs and preferences, facilitating real-time responses and personalized product recommendations. This transition to a more individual-centric approach not only enhances customer satisfaction but also augments business efficiency and revenue generation. Hear how genesys is leveraging AI to deliver personalisation at scale.<\/p>\n<p><em>&#8211; Phillip Townsend, Digital &amp; AI Lead, Genesys, APAC, Genesys<\/em><\/p>\n<p><em>&#8211; Satish Annamalai, Journey Analytics Lead, APAC, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Coffee Break & Exhibition","agenda_start_time":"10:45:00","agenda_end_time":"11:15:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Fireside chat: NTT\u2019s 2023 Global Customer Experience Report\u00a0","agenda_start_time":"11:15:00","agenda_end_time":"11:35:00","agenda_single_description":"<p>In this session, Pranay Anand, VP NTT Singapore, will share the stage with William C., VP CX Delivery, Innovation, and Business Intelligence, NTT Business Processing Outsourcing, for a fireside chat to share insights from NTT\u2019s 2023 Global Customer Experience Report and discuss how NTT is helping organizations in leveraging technology to digitalize, innovate, enable and empower employees to drive efficiency and exceptional customer experience.<\/p>\n<p><em>\u2013 Pranay Anand, Vice President, NTT\u00a0Singapore<\/em><\/p>\n<p><em>\u2013 William C., VP CX Delivery, Innovation, and Business Intelligence, NTT Business Processing Outsourcing<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Customer experience in a channel-less future","agenda_start_time":"11:35:00","agenda_end_time":"11:55:00","agenda_single_description":"<p>In this session, you\u2019ll learn how to deliver a CX strategy that\u2019s focused on your customers \u2014 not your channels. You\u2019ll leave understanding how to gain an advantage by enabling deeply interconnected digital experiences for both your customers and employees.<\/p>\n<p><em>&#8211; Chris Becker, Global VP, Architecture &amp; Industry Innovation Group, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Extend Genesys Cloud Beyond the contact with AppFoundry\u00ae Marketplace","agenda_start_time":"11:55:00","agenda_end_time":"12:15:00","agenda_single_description":"<p><em>&#8211; Felix Leong, Senior Director, API Sales, APAC, Vonage<\/em><\/p>\n<p><em>\u2013 George Aprane, VP, Channels &amp; Alliances APAC, Genesys<\/em><\/p>\n<p><em>\u2013 Kulachart\u00a0Ngernpermpoon, Country Manager, IndoChina<\/em><\/p>\n<p><em>&#8211; Morakot Apinyankul, Vice President, Application and ICT Solutions, National Telecom Public Company Limited (NT)<\/em><\/p>\n<p><em>\u2013 Patrick Forrester-Roberts, Vice President Global Sales, SuccessKPI<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Fireside chat: Genesys and Salesforce AI Powered Customer Experience and Relationship Management Solution ","agenda_start_time":"12:15:00","agenda_end_time":"12:35:00","agenda_single_description":"<p>In this fireside chat hear from Antoine Ducarme, VP Solutions Consultants from Genesys, and Vivek Mahapatra, Regional VP from Salesforce, as the discuss how the strategic collaboration is helping businesses bring together their data, agents, bots and communication channels for smarter end-to-end customers and employee experiences.<\/p>\n<p><em>\u2013 Antoine Ducarme, VP Solutions Consultants, Genesys<\/em><\/p>\n<p><em>\u2013 Vivek Mahapatra, Regional VP, Salesforce<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Experience Orchestration live demo","agenda_start_time":"12:35:00","agenda_end_time":"13:00:00","agenda_single_description":"<p>Join us live to see how Genesys can empower you to create exceptional experiences on any channel the customer chooses.<\/p>\n<p><em>&#8211; Doddy Kartiwa, Principal Solution Consultant, SEA, Genesys<\/em><\/p>\n<p><em>\u2013 Glendon Wong, Manager ASEAN Solution Consulting, Genesys<\/em><\/p>\n<p><em>&#8211; Partitan Rungkrae, Principal Solution Consultant, SEA, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Lunch & Exhibition","agenda_start_time":"13:00:00","agenda_end_time":"14:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Breakout Track One","agenda_start_time":"02:00:00","agenda_end_time":"15:40:00","agenda_single_description":"<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 14.6602%;\">2:00pm &#8211; 2:30pm<\/td>\n<td style=\"width: 85.3398%;\">5 Global Verticals Themes, Trends and Opportunities \u2013 Driving Customer Contact<\/p>\n<p>Operative Intelligence will present the latest data on what\u2019s driving customer contact across 5 Global verticals (Insurance, Financial Services, Healthcare, Consumer Goods, Travel &amp; Hospitality). From this session, understand trends and insights relating to volume, customer satisfaction, resolution rates, sentiments as well as customer value, while diving into key drivers of customer demand. Understand common themes and opportunities to address customer pain points and automation opportunities in your organisation based on data-driven insights.<\/p>\n<p><em>&#8211; Albert Tay, Senior Director, Banking &amp; Finance, APAC, Genesys<\/em><\/p>\n<p><em>&#8211; Angel Kuan, Insurance Vertical Leader, APAC, Genesys<\/em><\/p>\n<p><em>&#8211; Chris Becker, Vice President, Global Solution Business Consulting &amp; Industry, Genesys<\/em><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 14.6602%;\">2:30pm &#8211; 2:35pm<\/td>\n<td style=\"width: 85.3398%;\">Break<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 14.6602%;\">2:35pm &#8211; 3:05pm<\/td>\n<td style=\"width: 85.3398%;\">Making data-driven decisions\u00a0using Journey Analytics<\/p>\n<p>If your organization lacks a true 360-degree view of the customer or you\u2019re making customer experience decisions based on a hunch, this is the session for you. Hear how our customers have solved these challenges by using the Genesys journey analytics tool. You\u2019ll leave with practical examples of where to start, what to measure and how to get buy-in from your leadership.<\/p>\n<p><em>&#8211; Satish Annamalai, Journey Analytics Lead, APAC, Genesys<\/em><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 14.6602%;\">3:05pm &#8211; 3:10pm<\/td>\n<td style=\"width: 85.3398%;\">Break<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 14.6602%;\">3:10pm &#8211; 3:40pm<\/td>\n<td style=\"width: 85.3398%;\">Elevate CX and achieve your business outcomes: Making a business case for Customer Journey Management<\/p>\n<p>We\u2019ll explore the transformative concept of customer journey management for visualizing and analysing the impact of customer behaviours on your business outcomes. By breaking down silos, this approach enables your company to measure, monitor and optimize CX. In this session, we will share how some of our customers achieved their outcomes, and show the business value of Customer Journey Analytics in hard numbers, as well as soft benefits.<\/p>\n<p><em>&#8211; Desiree Koh, Sr. Principal Value Consultant, Genesys<\/em><\/p>\n<p><em>&#8211; Satish Annamalai, Journey Analytics Lead, APAC, Genesys<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","agenda_session_speakers":false},{"agenda_title":"Breakout Track Two","agenda_start_time":"14:00:00","agenda_end_time":"15:40:00","agenda_single_description":"<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 14.958686559351557%;\">2:00pm &#8211; 2:30pm<\/td>\n<td style=\"width: 85.04131344064842%;\">Turning the \u201cArt of the Possible\u201d into Reality. Digital and AI powered Customer Experience Orchestration<\/p>\n<p>You\u2019ll hear what\u2019s on the roadmap for digital and AI from our product leaders. Get a sneak peek into how Genesys is enabling the contact centre of the future by blending modern experiences with new insights and incorporating AI innovations such as generative AI and machine translation.<\/p>\n<p><em>&#8211; Phillip Townsend, Sales Specialist, Genesys Cloud Digital &amp; AI Solutions, APAC, Genesys<\/em><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 14.958686559351557%;\">2:30pm &#8211; 2:35pm<\/td>\n<td style=\"width: 85.04131344064842%;\">Break<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 14.958686559351557%;\">2:35pm &#8211; 3:05pm<\/td>\n<td style=\"width: 85.04131344064842%;\">Making the Business Case for AI: \u201cShow me the Money- Building The Where and How To!\u201d Showing Customers and Partners How Genesys can help make it a Reality!<\/p>\n<p>Join us for an exhilarating session as we unravel the immense potential of Genesys AI! The buzz surrounding this transformative technology is undeniable, and we\u2019re here to show you why it\u2019s more than just a large language model behind a chatbot. Discover the secrets to unlocking exceptional value with AI that goes beyond expectations. This session includes an Example Customer to show and discuss how Genesys brought the business value of AI in hard numbers, as well as soft benefits.<\/p>\n<p><em>&#8211; Carl Jones, Director Digital and AI Specialists, APAC, Genesys<\/em><\/p>\n<p><em>&#8211; Glendon Wong, Manager ASEAN Solution Consulting, Genesys<\/em><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 14.958686559351557%;\">3:05pm &#8211; 3:10pm<\/td>\n<td style=\"width: 85.04131344064842%;\">Break<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 14.958686559351557%;\">3:10pm &#8211; 3:40pm<\/td>\n<td style=\"width: 85.04131344064842%;\">Better Bots, Better Service: Proven Optimisation Strategies<\/p>\n<p>\u201cSet it and forget it\u201d is a losing strategy for Conversational AI. In this session, you\u2019ll learn how to optimise your bots with proven strategies and \u201cBest Practices\u201d to grow adoption rates. We\u2019ll also explore what\u2019s new for optimisation, leveraging usage insights that improve every aspect of bot continuous innovation and development evolution.<\/p>\n<p><em>&#8211; Carl Jones, Director Digital and AI Specialists, APAC, Genesys<\/em><\/p>\n<p><em>&#8211; Glendon Wong, Manager ASEAN Solution Consulting, Genesys<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","agenda_session_speakers":false},{"agenda_title":"Breakout Track Three","agenda_start_time":"14:00:00","agenda_end_time":"15:40:00","agenda_single_description":"<table style=\"border-collapse: collapse; width: 99.72829999999999%; height: 688px;\">\n<tbody>\n<tr style=\"height: 329px;\">\n<td style=\"width: 14.880952380952381%; height: 299px;\">2:00pm &#8211; 2:30pm<\/td>\n<td style=\"width: 84.82142857142857%; height: 299px;\">A Story of Power of Extensibility with Genesys Cloud<\/p>\n<p>As the experience economy becomes reality, consumers will expect companies to do something meaningful with the data they share. Learn how to use Genesys Cloud to create unique, differentiated experiences for customers and employees. You\u2019ll hear the importance of creating experiences that align to your brand promise and leave with confidence that you can advance to exceed your customer expectations, unite with your existing systems, and scale to meet your demands.<\/p>\n<p><em>&#8211; Partitan Rungkrae, Principal Solution Consultant, SEA, Genesys<\/em><\/td>\n<\/tr>\n<tr style=\"height: 47px;\">\n<td style=\"width: 14.880952380952381%; height: 10px;\">2:30pm &#8211; 2:35pm<\/td>\n<td style=\"width: 84.82142857142857%; height: 10px;\">Break<\/td>\n<\/tr>\n<tr style=\"height: 173px;\">\n<td style=\"width: 14.880952380952381%; height: 173px;\">2:35pm &#8211; 3:05pm<\/td>\n<td style=\"width: 84.82142857142857%; height: 173px;\">Go Big and Bold with Workforce Engagement Management<\/p>\n<p>A key differentiator across industries today is the ability to deliver both next level customer and employee experience. Come and hear how you can win in the employee experience economy by leveraging an inter-connected suite of WEM solutions including quality management, speech and text analytics, forecasting and scheduling, and performance management to drive your business results. This session will include Desiree Koh to discuss how to show the business value of Workforce Engagement Management in hard numbers, as well as soft benefits.<\/p>\n<p><em>&#8211; Desiree Koh, Sr. Principal Value Consultant, Genesys<\/em><\/p>\n<p><em>&#8211; Merijn te Booij, General Manager, Genesys<\/em><\/td>\n<\/tr>\n<tr style=\"height: 10px;\">\n<td style=\"width: 14.880952380952381%; height: 10px;\">3:05pm &#8211; 3:10pm<\/td>\n<td style=\"width: 84.82142857142857%; height: 10px;\">Break<\/td>\n<\/tr>\n<tr style=\"height: 196px;\">\n<td style=\"width: 14.880952380952381%; height: 196px;\">3:10pm &#8211; 3:40pm<\/td>\n<td style=\"width: 84.82142857142857%; height: 196px;\">Best Practices for Quality Management and Speech \/ Text Analytics<\/p>\n<p>In this session, you\u2019ll hear how to solve workforce challenges and reach business outcomes with the quality management and speech and text analytics capabilities of Genesys Cloud. You\u2019ll leave with some practical ideas you can apply to your contact centre.<\/p>\n<p><em>&#8211; \u00a0Doddy Kartiwa, Principal Solution Consultant, SEA, Genesys<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","agenda_session_speakers":false},{"agenda_title":"Coffee Break & Exhibition","agenda_start_time":"15:40:00","agenda_end_time":"16:10:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Customer Panel Discussion: A New Paradigm - Personalised, Empathetic Experiences at Scale","agenda_start_time":"16:10:00","agenda_end_time":"16:30:00","agenda_single_description":"<p>Rapidly shifting customer preferences and declining satisfaction with digital channels are creating mounting business risks for organizations worldwide. In surveying CX leaders, the State of CX report uncovers profound challenges in digital transformation strategy and execution and shares a powerful roadmap for delivering empathetic experiences at scale. Hear the perspectives of CX leaders from leading organizations.<\/p>\n<p>Moderator:<\/p>\n<p><em>&#8211; Manoj Menon, Founder &amp; CEO, twimbit<\/em><\/p>\n<p>Panelists:<\/p>\n<p><em>&#8211; Myla Untalan, Senior Vice President, Retail, Security Bank<\/em><\/p>\n<p><em>&#8211; Joseph Yew, Chief Information Officer, MSIG Asia Pte Ltd<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Bold Results: Transform your Business with Experience Orchestration ","agenda_start_time":"16:30:00","agenda_end_time":"17:00:00","agenda_single_description":"<p>Genesys customers and partners join our executive for Professional Services &amp; Customer Success Management to discuss how to take customer loyalty to new heights while increasing profitability. 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","faq_answer":"<p>G-Summit SEAsia 2023 is taking place at The Athenee Hotel, Bangkok, Thailand.<\/p>\n"},{"faq_question":"Am I required to attend all three days?","faq_answer":"<p>There are two types of Conference Pass available:<\/p>\n<p><strong>3-Day Pass (10-12 Oct 2023):<\/strong> Admission to the 2-day Conference including CX Award Dinner and Vertical Workshop + Pre-Conference activities including Customer Site Visits followed by a Welcome Reception.<\/p>\n<p><strong>1-Day Pass (11 Oct 2023):<\/strong> Admission to Main Conference Day 1\u00a0 and CX Award Dinner<\/p>\n<p>Selection can be made during registration process.<\/p>\n"},{"faq_question":"What\u2019s the dress code? 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