{"id":476643,"date":"2023-05-12T01:26:10","date_gmt":"2023-05-12T08:26:10","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=476643"},"modified":"2023-06-08T04:53:26","modified_gmt":"2023-06-08T11:53:26","slug":"genesys-cx-tour-india-bangalore-2023","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/genesys-cx-tour-india-bangalore-2023","title":{"rendered":"Genesys Tour India &#8211; Bangalore 2023"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":950,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-476643","events","type-events","status-publish","hentry"],"acf":{"event_type":"cxtour","event_status":"ontime","event_start_date":"06\/09\/2023","event_start_time":"17:00:00","event_end_date":"06\/09\/2023","event_location":"Bangalore","event_venue_name":"The Ritz-Carlton, Bangalore","country":"India","venue_map":{"address":"The Ritz-Carlton, Bangalore, Residency Road, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka, India","lat":12.9682361,"lng":77.6013085,"zoom":14,"place_id":"ChIJM-8dtHgWrjsRf8ioCwDoiv4","name":"The Ritz-Carlton, Bangalore","street_number":"99","street_name":"Residency Road","street_name_short":"Residency Rd","city":"Bengaluru","state":"Karnataka","state_short":"KA","post_code":"560025","country":"India","country_short":"IN"},"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":true,"disable_chat":false,"enable_ab_test":false,"event_header_bgc":"navy","event_header_title":"CX Tour Bangalore 2023","event_description_title":"CloudXperience: Redefining Customer Journey in the Digital Age","event_description":"In today's rapidly evolving business landscape, understanding and enhancing the customer journey at every stage has become a critical factor in achieving success. With the rise of digital channels and technologies, the customer journey has transformed, and businesses must adapt to stay ahead of the competition.<br \/>\r\n<br \/>\r\nJoin us for the CX Tour India to experience the power of digital capabilities that can elevate your customer experience and increase your ROI.","event_header_image":"https:\/\/www.genesys.com\/media\/chandan-chaurasia-fuLPFeAd17E-unsplash-1-scaled.jpg","disable_registration":true,"form_header_alignment":"center","form_header":"","form_button":"Register Now","is_external_registration":[],"form_field_settings":["form_reach","strictform"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_city","fl_title"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7014X000002u99XQAQ","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"<p><strong>Thank you for registering for the CX Tour Bangalore!<\/strong> This registration is still not confirmed. We will send you an email to confirm your attendance.<\/p>\n<p>For further information, or to cancel your registration, please email <a href=\"mailto:aastha.gupta@genesys.com\">aastha.gupta@genesys.com<\/a>. Stay tuned!<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"Deliver CX Success Across Every Dimension With Advanced Digital Capabilities","sub_title":""},"media_content":{"select_media":"image","content_image":477908,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"<p style=\"text-align: left;\">Customer expectations are constantly evolving, and businesses need to keep up to stay competitive. Genesys Cloud is designed to take full advantage of modern cloud strategies and technologies. And there&#8217;s a reason it&#8217;s a leading platform for seamlessly integrating voice and digital channels.<\/p>\n<ul>\n<li>Leverage the power of cloud<\/li>\n<li>Provide seamless digital channels<\/li>\n<li>Reinvent employee experiences with AI in the workplace<\/li>\n<li>Be ready for whatever tomorrow brings<\/li>\n<li>Gain industry insights and visit Genesys partner booths<\/li>\n<\/ul>\n<p style=\"text-align: left;\">Join us at CX Tour Mumbai and take this opportunity to come together and meet your peers face-to-face and advance your business by interacting with Genesys users, CX leaders, Genesys team and partners.<\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/www.genesys.com\/en-sg\/events\/genesys-cx-tour-india-bangalore-2023\">Register today<\/a> and join us for an interactive and fun-filled evening.<\/p>\n<p>In case you have team members in Mumbai and Delhi and want to join us for other locations too, please register using the link below:<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/en-sg\/events\/genesys-cx-tour-india-delhi-2023\">Register for Delhi<\/a><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/en-sg\/events\/genesys-cx-tour-india-mumbai-2023\">Register for Mumbai<\/a><\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"F j, Y","event_time_format":"h:i a","event_hashtag":"","w_tycontent":"<p>Hi,<\/p>\n<p>Thank you for registering for the Genesys Tour Bangalore! Your registration is still not confirmed. We will soon send you an email confirmation to confirm your attendance.<\/p>\n<p>For further information, or to cancel your registration, please email <a href=\"mailto:aastha.gupta@genesys.com\">aastha.gupta@genesys.com<\/a>. Stay tuned!<\/p>\n<p>Aastha Gupta<br \/>\nGenesys<\/p>\n","event_agenda_group":[{"agenda_group_title":"Agenda","event_agenda":[{"agenda_date":"09\/06\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"Arrival and Registration","agenda_start_time":"17:00:00","agenda_end_time":"17:30:00","agenda_single_description":"<p>Join us for the networking, visit partner booths and interact with Genesys team.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Motivational Speaker","agenda_start_time":"17:30:00","agenda_end_time":"18:05:00","agenda_single_description":"<p><span class=\"TextRun SCXP58601026 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP58601026 BCX0\">Meet Anna\u00a0<\/span><\/span><span class=\"TextRun SCXP58601026 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP58601026 BCX0\">Durai<\/span><\/span><span class=\"TextRun SCXP58601026 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP58601026 BCX0\">, an Auto Driver with a big heart from Chennai, strong customer focus with\u00a0<\/span><\/span><span class=\"TextRun SCXP58601026 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP58601026 BCX0\">his auto being most tech enabling. He also wants to give back to the society by providing\u00a0<\/span><\/span><span class=\"TextRun SCXP58601026 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP58601026 BCX0\">free rides to front line health workers and teachers.<\/span><\/span><\/p>\n<p><em>Anna Durai<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Welcome to CX Tour Bangalore","agenda_start_time":"18:05:00","agenda_end_time":"18:10:00","agenda_single_description":"<p><em>Raja Lakshmipathy, Vice President and Managing Director &#8211; India and SAARC, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Transforming Relationships with Experience Orchestration","agenda_start_time":"18:10:00","agenda_end_time":"18:30:00","agenda_single_description":"<p>Succeeding in today\u2019s digital landscape means staying on top of innovations. Genesys Cloud offers the broadest and deepest set of capabilities in the market, and the list continues to grow. Hear from our expert as he takes you through journey of experience orchestration.<\/p>\n<p><em>Mark Buckley, Vice President &#8211; Australia &amp; New Zealand, Genesys\u00a0<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Customer: What Defines a Great Customer Service Experience","agenda_start_time":"18:30:00","agenda_end_time":"18:45:00","agenda_single_description":"<p>The CX journey has evolved and businesses that understand the transformation deliver on moments that matter for their customers. Hear from an industry peer about how they have optimised their customer journey with Genesys technology.<\/p>\n<p><em>Kumar KV, Group CIO, Narayana Hrudayalaya Limited<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"The Modern CX Cookbook: Recipes for Digital Success","agenda_start_time":"18:45:00","agenda_end_time":"19:00:00","agenda_single_description":"<p>Join us as we bring the essential ingredients for mastering experiences to the table. You\u2019ll leave with a step-by-step recipe and new flavours for delivering deeply interconnected digital experiences that leverage AI to orchestrate seamless customer engagements across channels.<\/p>\n<p><em>Aditya Garg, Head of Solution Consulting &#8211; India and SAARC, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Can you be Customer-Centric Without Full Visibility of the Customer Journey?","agenda_start_time":"19:00:00","agenda_end_time":"19:15:00","agenda_single_description":"<p>Engagement is meaningless if it doesn\u2019t help your customers reach their goals. Demystifying customer journey management. From omnichannel to orchestration, challenges of balancing customer experience and cost reduction, we will have Genesys expert answer all your queries.<\/p>\n<p><em><span class=\"searchHighlight\">Emmanuel Garcin, <\/span>Vice President of Pointillist EMEA \/ APAC, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Panel Discussion - Key Approaches to Align Your CX Evolution Plan With Your Unique Business Needs","agenda_start_time":"19:15:00","agenda_end_time":"19:50:00","agenda_single_description":"<p>Together with our partners and customers, Genesys is creating a new standard for using technology to bring human understanding to customer experience. Hear from them on how they have delivered empathetic experiences, deepened customer relationships and generated new business value.<\/p>\n<p><em>Sian Jenkins, Marketing Director \u2013 India, Australia and New Zealand, Genesys<\/em><\/p>\n<p><em>Subramanya C, President and Global CTO, Sagility Health<\/em><\/p>\n<p><em>Anil Joglekar, Managing Director, CS Infocomm<\/em><\/p>\n<p><em>Jeyavelan S, AVP &amp; Business Head &#8211; UC, CC and Mobility, Tata Communications Ltd.<\/em><\/p>\n<p>Arvindhan Sridharan, Business Head &#8211; India, Uniphore<\/p>\n<p><em>Kabir Talwar, Sales Director, Audiocodes<\/em><\/p>\n<p><!--StartFragment --><\/p>\n<p class=\"pf0\"><span class=\"cf0\"><!--EndFragment --><\/span><\/p>\n<p><!--EndFragment --><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Closing Remarks","agenda_start_time":"19:50:00","agenda_end_time":"20:00:00","agenda_single_description":"<p><em>Raja Lakshmipathy, Vice President and Managing Director &#8211; India and SAARC, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Networking, Booth Visit followed by Dinner and Cocktails","agenda_start_time":"20:00:00","agenda_end_time":"22:30:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":"","toggle_exceed_chat":false,"display_desc":false,"title_align":"left","ns_subtitle":"","event_speakers":[{"speaker_name":"Anna Durai","speaker_position":"Social Entrepreneur and Auto Rickshaw Driver","speaker_description":"","speaker_image":477753,"speaker_social":false},{"speaker_name":"Raja Lakshmipathy","speaker_position":"Vice President and Managing Director \u2013 India and SAARC, Genesys","speaker_description":"","speaker_image":477880,"speaker_social":false},{"speaker_name":"Mark Buckley","speaker_position":"Vice President - Australia & New Zealand, Genesys\u00a0","speaker_description":"","speaker_image":478625,"speaker_social":false},{"speaker_name":"Kumar Krishnamurthy Venkateswaran","speaker_position":"Group CIO, Narayana Health","speaker_description":"","speaker_image":479048,"speaker_social":false},{"speaker_name":"Aditya Garg","speaker_position":"Head of Solution Consulting \u2013 India and SAARC, Genesys","speaker_description":"","speaker_image":477906,"speaker_social":false},{"speaker_name":"Emmanuel Garcin","speaker_position":"VP Pointillist EMEA\/APAC Sales, Genesys","speaker_description":"","speaker_image":477883,"speaker_social":false},{"speaker_name":"Sian Jenkins","speaker_position":"Marketing Director - India, Australia and New Zealand, Genesys","speaker_description":"","speaker_image":477885,"speaker_social":false},{"speaker_name":"Subramanya C","speaker_position":"President and Global CTO, Sagility Health","speaker_description":"","speaker_image":478980,"speaker_social":false},{"speaker_name":"Arvindhan Sridharan ","speaker_position":"Business Head - India, Uniphore","speaker_description":"","speaker_image":478981,"speaker_social":false},{"speaker_name":"Anil Joglekar ","speaker_position":"Managing Director, CS Infocomm","speaker_description":"","speaker_image":479093,"speaker_social":false},{"speaker_name":"Jeyavlan S ","speaker_position":"AVP & Business Head - UC, CC and Mobility, Tata Communications Ltd.","speaker_description":"","speaker_image":479050,"speaker_social":false},{"speaker_name":"Kabir Talwar","speaker_position":"Sales Director, Audiocodes","speaker_description":"","speaker_image":479038,"speaker_social":false}],"disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","event_partners_columns":"5","event_sponsor_tier":[{"sponsor_tier":"Custom","custom_tier":"National Sponsor","event_sponsors":[{"sponsor_name":"Tata Communications Limited","sponsor_image":475882,"sponsor_url":"https:\/\/protect-us.mimecast.com\/s\/CWRHC68z0pHrQy174hp7y2O?domain=tatacommunications.com"}]},{"sponsor_tier":"Custom","custom_tier":"Platinum Sponsor","event_sponsors":[{"sponsor_name":"Uniphore","sponsor_image":475915,"sponsor_url":"https:\/\/www.uniphore.com\/"},{"sponsor_name":"CSInfocomm","sponsor_image":475885,"sponsor_url":"https:\/\/www.csinfocomm.com"}]},{"sponsor_tier":"Gold","custom_tier":"","event_sponsors":[{"sponsor_name":"EPOS","sponsor_image":475907,"sponsor_url":"https:\/\/www.eposaudio.com\/en\/in"},{"sponsor_name":"AudioCodes","sponsor_image":475919,"sponsor_url":"https:\/\/www.audiocodes.com\/"},{"sponsor_name":"NTT","sponsor_image":478642,"sponsor_url":"https:\/\/www.global.ntt\/"}]}],"event_agenda_title":"","remove_agenda_nav":false,"event_agenda_nav":"","event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","remove_venue_nav":false,"event_venue_nav":"","event_faq_title":"","remove_faq_nav":false,"event_faq_nav":"","event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","remove_partners_nav":false,"event_partners_nav":"","additional_content_position":"default"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/476643","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/950"}],"version-history":[{"count":19,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/476643\/revisions"}],"predecessor-version":[{"id":506235,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/events\/476643\/revisions\/506235"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=476643"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=476643"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=476643"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=476643"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=476643"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=476643"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=476643"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=476643"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=476643"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=476643"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=476643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}