\n
A Renowned author, mythologist, and leadership consultant, whose work focuses on\u00a0<\/span>deriving management insights from mythology.<\/span>\u200b<\/p>\n\u200bHe has authored over 30 books, many of them best-sellers like Myth = Mithya, Business\u00a0<\/span>Sutra, The Pregnant King, and Jaya: An illustrated retelling of the Mahabharata.\u00a0<\/span><\/p>\n\u200bDevdutt Pattanaik<\/span><\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","agenda_session_speakers":false},{"agenda_title":"Welcome to CX Tour Mumbai","agenda_start_time":"18:10:00","agenda_end_time":"18:15:00","agenda_single_description":"Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Transforming Relationships with Experience Orchestration","agenda_start_time":"18:15:00","agenda_end_time":"18:30:00","agenda_single_description":"Succeeding in today\u2019s digital landscape means staying on top of innovations. Genesys Cloud offers the broadest and deepest set of capabilities in the market, and the list continues to grow. Hear from our expert as he takes you through journey of experience orchestration.<\/p>\n
Mark Buckley, Vice President – Australia & New Zealand, Genesys\u00a0<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Customer: What Defines a Great Customer Service Experience","agenda_start_time":"18:30:00","agenda_end_time":"18:45:00","agenda_single_description":"Hear from our customer how they have evolved their customer experience journey over years. Customer experience is ever changing landscape and innovation is the key to meet growing demands of customers.<\/p>\n
Amit Khanna, <\/em>Technology Advisor to CEO, Startek<\/em><\/b><\/p>\n","agenda_session_speakers":false},{"agenda_title":"The Modern CX Cookbook: Recipes for Digital Success","agenda_start_time":"18:45:00","agenda_end_time":"19:00:00","agenda_single_description":"Join us as we bring the essential ingredients for mastering experiences to the table. You\u2019ll leave with a step-by-step recipe and new flavours for delivering deeply interconnected digital experiences that leverage AI to orchestrate seamless customer engagements across channels.<\/p>\n
Antoine Ducarme, VP Solutions Consulting – APAC, Genesys\u00a0<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Customer: What Defines a Great Customer Service Experience","agenda_start_time":"19:00:00","agenda_end_time":"19:15:00","agenda_single_description":"The CX journey has evolved and businesses that understand the transformation deliver on moments that matter for their customers. Hear from our customer about how they have optimised their customer journey with Genesys technology.<\/p>\n
Ashish Himthani, Head, Service Experience, Tata UniStore Limited<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Panel Discussion - Key Approaches to Align Your CX Evolution Plan With Your Unique Business Needs","agenda_start_time":"19:15:00","agenda_end_time":"19:50:00","agenda_single_description":"Together with our partners and customers, Genesys is creating a new standard for using technology to bring human understanding to customer experience. Hear from them on how they have delivered empathetic experiences, deepened customer relationships and generated new business value.<\/p>\n
Sian Jenkins, Marketing Director – India, Australia and New Zealand, Genesys<\/em><\/p>\nEric Anklesaria, Advisor Strategy, PSB Alliance Private Limited<\/em><\/p>\nSachinkumar Patel, Head-IT, Cactus Communications Pvt. Ltd.<\/em><\/p>\nAnand Viswanathan, AVP – Cloud Communication Solutions, Tata Communications Limited<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Can you be Customer-Centric Without Full Visibility of the Customer Journey?","agenda_start_time":"19:50:00","agenda_end_time":"20:05:00","agenda_single_description":"Engagement is meaningless if it doesn\u2019t help your customers reach their goals. Demystifying customer journey management. From omnichannel to orchestration, challenges of balancing customer experience and cost reduction, we will have Genesys expert answer all your queries.<\/p>\n
Emmanuel Garcin, <\/span>Vice President of Pointillist EMEA \/ APAC, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Partner Panel","agenda_start_time":"20:05:00","agenda_end_time":"20:35:00","agenda_single_description":"Along with our partners, we will discuss about how their knowledge is helping customer build a positive brand experience. Lets hear from experts from our partner that how with their skills they have been helping customers eliminate obstacles and build a future ready solutions for our customers. Also it will be interesting to know about what they get to hear from customers when they position Cloud solution in today’s market.<\/p>\n
Aditya Garg, Head of Solution Consulting \u2013 India and SAARC, Genesys<\/em><\/p>\nAnil Joglekar, Managing Director, CS Infocomm<\/em><\/p>\nArvindhan Sridharan, Business Head – India, Uniphore<\/em><\/p>\nKabir Talwar, Sales Director, Audiocodes<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Closing Remarks","agenda_start_time":"20:35:00","agenda_end_time":"20:40:00","agenda_single_description":"Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Networking, Booth Visit followed by Dinner and Cocktails","agenda_start_time":"20:35:00","agenda_end_time":"22:30:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":"","toggle_exceed_chat":false,"display_desc":false,"title_align":"left","ns_subtitle":"","event_speakers":[{"speaker_name":"Devdutt Pattanaik","speaker_position":"Mythologist and Writer","speaker_description":"","speaker_image":477886,"speaker_social":false},{"speaker_name":"Raja Lakshmipathy","speaker_position":"Managing Director \u2013 India and SAARC, Genesys","speaker_description":"","speaker_image":477880,"speaker_social":false},{"speaker_name":"Mark Buckley","speaker_position":"Vice President - 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