Join us for the networking, visit partner booths and interact with Genesys team.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Motivational Speaker","agenda_start_time":"17:30:00","agenda_end_time":"18:10:00","agenda_single_description":"
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Aman Gupta is a celebrated entrepreneur and India\u2019s most loved Shark (Shark Tank India show). He is also an angel investor, mentor, and philanthropist. <\/span>\u00a0<\/span><\/p>\n<\/div>\nRecognising the need for smart, superior, stylish, and durable audio & wearable products Aman launched boAt in 2014. boAt has challenged the status quo in a market dominated by foreign players and is now valued around $ 1.5 Billion. Today, we are proud to say that the brand has broken all barriers and has placed India on the global map by becoming India\u2019s No.1 and is among the world\u2019s Top 5 largest wearable brand alongside Apple and Samsung. Aman has been acknowledged as one of India’s top business leaders under 40 by The Economic Times (ET 40 under Forty). He is also recognised by Forbes India and is part of Tycoons of Tomorrow list and awarded Entrepreneur of the Year by Entrepreneur India magazine, among others. He is also credited to become the 1st Indian entrepreneur to walk the red carpet at the Cannes Film Festival.\u00a0<\/span>\u00a0<\/span><\/p>\nAman Gupta, Co – Founder and CMO at boAt<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Welcome to CX Tour Delhi","agenda_start_time":"18:10:00","agenda_end_time":"18:15:00","agenda_single_description":"Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Transforming Relationships with Experience Orchestration","agenda_start_time":"18:15:00","agenda_end_time":"18:30:00","agenda_single_description":"Succeeding in today\u2019s digital landscape means staying on top of innovations. Genesys Cloud offers the broadest and deepest set of capabilities in the market, and the list continues to grow. Hear from our expert as he takes you through journey of experience orchestration.<\/p>\n
George Aprane Vice President, Asia Pacific Channels and Alliances<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"The Modern CX Cookbook: Recipes for Digital Success","agenda_start_time":"18:15:00","agenda_end_time":"18:45:00","agenda_single_description":"Join us as we bring the essential ingredients for mastering experiences to the table. You\u2019ll leave with a step-by-step recipe and new flavours for delivering deeply interconnected digital experiences that leverage AI to orchestrate seamless customer engagements across channels.<\/p>\n
Aditya Garg, Head of Solution Consulting – India and SAARC, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Fire Side Chat with Genesys Customer","agenda_start_time":"18:45:00","agenda_end_time":"19:00:00","agenda_single_description":"The CX journey has evolved and businesses that understand the transformation deliver on moments that matter for their customers. Hear from what our customer has to say for evolving changes and how they are making changes in their customer experience space.<\/p>\n
Sumit Asthana, General Manager, Samsung Data Systems<\/em><\/p>\nRaja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Can you be Customer-Centric Without Full Visibility of the Customer Journey?","agenda_start_time":"19:00:00","agenda_end_time":"19:15:00","agenda_single_description":"Engagement is meaningless if it doesn\u2019t help your customers reach their goals. Demystifying customer journey management. From omnichannel to orchestration, challenges of balancing customer experience and cost reduction, we will have Genesys expert answer all your queries.<\/p>\n
Satish Annamalai, Enterprise Sales Director – APAC, Genesys<\/span><\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Panel Discussion - Key Approaches to Align Your CX Evolution Plan With Your Unique Business Needs","agenda_start_time":"19:15:00","agenda_end_time":"20:15:00","agenda_single_description":"Together with our partners and customers, Genesys is creating a new standard for using technology to bring human understanding to customer experience. Hear from them on how they have delivered empathetic experiences, deepened customer relationships and generated new business value.<\/p>\n
Sian Jenkins, Marketing Director – India, Australia and New Zealand, Genesys<\/em><\/p>\nRaj Upadhaya, Vice President – IT, Genpact<\/em><\/p>\nNishant Shrivastava, Global Head for Solutions, UCaaS and CCaaS, Tata Communications Ltd.<\/em><\/p>\nAnil Joglekar, Managing Director, CS Infocomm<\/em><\/p>\nArvindhan Sridharan, Business Head \u2013 India, Uniphore<\/em><\/p>\n<\/p>\n
<\/span><\/p>\n<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Closing Remarks","agenda_start_time":"20:15:00","agenda_end_time":"20:20:00","agenda_single_description":"
Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Networking, Booth Visit followed by Dinner and Cocktails","agenda_start_time":"20:20:00","agenda_end_time":"22:30:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":"","toggle_exceed_chat":false,"display_desc":false,"title_align":"left","ns_subtitle":"","event_speakers":[{"speaker_name":"Aman Gupta","speaker_position":"Co \u2013 Founder and CMO at boAt","speaker_description":"","speaker_image":480141,"speaker_social":false},{"speaker_name":"Raja Lakshmipathy","speaker_position":"Raja Lakshmipathy, Vice President and Managing Director - India and SAARC, Genesys","speaker_description":"","speaker_image":477880,"speaker_social":false},{"speaker_name":"George Aprane","speaker_position":"Vice President Channels and Alliances - 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