{"id":465046,"date":"2023-05-26T02:24:00","date_gmt":"2023-05-26T09:24:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=465046"},"modified":"2023-06-20T19:55:19","modified_gmt":"2023-06-21T02:55:19","slug":"cx-thought-leadership-india-2023","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/cx-thought-leadership-india-2023","title":{"rendered":"CX Thought Leadership India 2023"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-white&#8221; content_placement=&#8221;middle&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1675153519920{padding-top: 1.38889rem !important;padding-bottom: 1.38889rem !important;}&#8221; el_class=&#8221;event-nav sticky-nav sticky&#8221;][vc_row][vc_column][vc_raw_html]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[\/vc_raw_html]<style type='text\/css'>\r section.event-nav.sticky-nav { position: sticky; top: 0; overflow: visible; z-index: 999; background: #FFF; box-shadow: 0 2px 5px 0 rgba(0,0,0,0.1); } body .section_wrapper .wpb-content-wrapper section.event-nav.sticky-nav:after { display:none !important; content:\"\"; } section.event-nav.sticky-nav .logo-container img { width: auto; height: 65px; } section.event-nav.sticky-nav .nav-links { display: flex; flex-wrap: wrap; list-style: none; padding: 0; margin: 0; } section.event-nav.sticky-nav .nav-links .nav-link-items { padding: 0 15px; } section.event-nav.sticky-nav .nav-links .nav-link-items a { color: #4e5054; } section.event-nav.sticky-nav .nav-links .nav-link-items a:hover { color: #ff4f1f; text-decoration: none; } @media (max-width: 991.98px) { .section_wrapper section.event-nav.sticky-nav { padding-top: 1.38889rem!important; padding-bottom: 1.38889rem!important; } } \r <\/style>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1675153519920{padding-top: 1.38889rem !important;padding-bottom: 1.38889rem !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section css_animation=&#8221;none&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;event-hdr&#8221; css=&#8221;.vc_custom_1668662172333{background-image: url(https:\/\/www.genesys.com\/media\/cx-thought-leadership_india_hero.jpg?id=458577) !important;}&#8221;][vc_row r_gutter_size=&#8221;no-gutters&#8221; content_placement=&#8221;top&#8221; r_advbg_min_height=&#8221;600px&#8221;][vc_column][vc_single_image image=&#8221;478285&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;200px&#8221; css=&#8221;.vc_custom_1684902366667{margin-top: -20px !important;margin-bottom: 2rem !important;border-top-width: -20px !important;padding-top: -200px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1668662112948{margin-top: -20px !important;}&#8221;]<\/p>\n<h1 class=\"font-roboto text-40 font-swb text-navy\" style=\"text-align: center;\">Innovation<br class=\"d-block\" \/>&amp; Leadership<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section m_background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22465064%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;purpose&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">CX Thought Mission<\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Customer Experience (CX) and Employee Experience (EX) are the highest in priority for all leadership teams. It is today measured as the ability of organizations to engage with customers and employees digitally with empathy and care. Organizations are moving beyond measuring customer efficiency or friction scores to measuring engagement and ecosystem value. To succeed, we need to build a digital platform that is highly agile, scalable, and secure to meet the fast-changing customer needs in a world with multiple channels of communication.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1675155471546{padding-right: 30px !important;padding-left: 30px !important;}&#8221;]<\/p>\n<p class=\"h5\" style=\"text-align: center;\">The ideal innovation platform should possess the following:<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1675155906575{margin-top: -2rem !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;]<div class=\"component card w-100 bgc-white vertical text-center nomedia  chevron-only vc_custom_1675155794844  \" ><div class=\"card-body\"><p style=\"text-align: center;\">Enable Proactive<br \/>\nCustomer Experience<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"component card w-100 bgc-white vertical text-center nomedia  chevron-only vc_custom_1675155832562  \" ><div class=\"card-body\"><p style=\"text-align: center;\">Scalable to Meet<br \/>\nVariable Needs of Business<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"component card w-100 bgc-white vertical text-center nomedia  chevron-only vc_custom_1675155850091  \" ><div class=\"card-body\"><p style=\"text-align: center;\">Integrate Latest Technologies &amp;<br \/>\nChannels of Communication<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<div class=\"component card w-100 bgc-white vertical text-center nomedia  chevron-only vc_custom_1675155866388  \" ><div class=\"card-body\"><p style=\"text-align: center;\">Respond to Customer Needs<br \/>\nwith Agility<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1675156027718{margin-top: -4.167rem !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text css=&#8221;.vc_custom_1675155092834{margin-top: 40px !important;padding-right: 30px !important;padding-bottom: 25px !important;padding-left: 30px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\">This\u00a0<strong>CX Thought Leadership<\/strong> series aim to brings together, by invitation-only, the forerunners of decision-making in the CX landscape for constructive and inspirational engagements that will shape the future of customer experience in India, anchored by Genesys, the global leader in customer experience orchestration.<\/p>\n<div style=\"text-align: justify;\"><\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;speaker-row&#8221;][vc_column el_class=&#8221;speaker-quote-image&#8221;][vc_single_image image=&#8221;465446&#8243;]<style type='text\/css'>\r .speaker-row { align-items: center; } .speaker-row .speaker-quote-image { position: absolute; z-index: 8; max-height: 452px; max-width: 452px; } .speaker-row .speaker-quote-container { margin-top: 0; padding-left: 226px; } @media only screen and (max-width: 991.99px) { .speaker-row { flex-direction: column; } .speaker-row .speaker-quote-image { max-height: 350px; max-width: 350px; } .speaker-row .speaker-quote-container { padding-left: 30px; padding-top: 125px; } .speaker-row .speaker-quote-container .vc_column-inner{ padding-left: 3rem !important; padding-right: 3rem !important; padding-top: 125px !important; } }\r <\/style>[\/vc_column][vc_column el_class=&#8221;speaker-quote-container&#8221; css=&#8221;.vc_custom_1675409982163{padding-top: 2rem !important;padding-right: 6.111rem !important;padding-bottom: 2rem !important;padding-left: 226px !important;background-image: url(https:\/\/www.genesys.com\/media\/genesys-choice-lightblue-bg.svg?id=384445) !important;border-radius: 30px !important;}&#8221;][vc_column_text]<\/p>\n<p class=\"text-26 text-white\">\u201cThe biggest opportunity for companies to innovate on customer experience is to reduce customer effort. The lesser the effort for the customer to get avail the product or service that you\u2019re selling, the better the customer experience.\u201d<\/p>\n<p class=\"text-22 text-white mb-0\">Ekhlaque Bari, CIO<\/p>\n<p class=\"text-white\">Jubilant Foodworks<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container   vc_custom_1675408266167\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/customer-stories\" target=\"\" rel=\"\">Read the story<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; m_background_color=&#8221;bgc-yellow&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22385705%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22110%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;next&#8221; css=&#8221;.vc_custom_1687316111154{padding-top: 8rem !important;padding-bottom: 8rem !important;}&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221;][vc_column css=&#8221;.vc_custom_1668434472989{padding-bottom: -20px !important;}&#8221;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Upcoming Event<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;478292&#8243; onclick=&#8221;img_link_large&#8221; img_link_target=&#8221;_blank&#8221; css=&#8221;.vc_custom_1684901009068{border-radius: 35px !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1685410777311{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h3 class=\"font-swb font-weight-bold\">CX Thought Leadership &#8211; Gurgaon Edition<\/h3>\n<p>Date: 14th June 2023<br \/>\nLocation: \u00a0Taj City Centre Gurgaon<br \/>\nEmail Aastha.Gupta@genesys.com for more information.<\/p>\n<p>Join us as the next CX Thought Leader![\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"mailto:aastha.gupta@genesys.com\" target=\"\" rel=\"\">Join us<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section css_animation=&#8221;none&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;event-hdr&#8221; css=&#8221;.vc_custom_1668662172333{background-image: url(https:\/\/www.genesys.com\/media\/cx-thought-leadership_india_hero.jpg?id=458577) !important;}&#8221;][vc_row r_gutter_size=&#8221;no-gutters&#8221; content_placement=&#8221;top&#8221; r_advbg_min_height=&#8221;600px&#8221;][vc_column][vc_single_image image=&#8221;478285&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;200px&#8221; css=&#8221;.vc_custom_1684902366667{margin-top: -20px !important;margin-bottom: 2rem !important;border-top-width: -20px !important;padding-top: -200px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1668662112948{margin-top: -20px !important;}&#8221;] Innovation&amp; Leadership [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section m_background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22465064%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;purpose&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text] CX Thought Mission [\/vc_column_text][vc_column_text] Customer Experience (CX) and Employee Experience (EX) are the highest in priority for all leadership teams. 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