{"id":449206,"date":"2022-09-25T16:47:24","date_gmt":"2022-09-25T23:47:24","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=449206"},"modified":"2022-10-26T14:12:32","modified_gmt":"2022-10-26T21:12:32","slug":"digital-experience","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/digital-experience","title":{"rendered":"Build a digital experience workshops"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":856,"featured_media":259655,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-449206","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-cx-tours"],"acf":{"event_type":"cxtour","event_location":"Perth, Brisbane, Auckland, Melbourne, Wellington","event_venue_name":"","country":"Australia","venue_map":false,"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"event_header_title":"Build a digital experience \u2013 hands-on workshop!","event_description_title":"","event_description":"Perth<br \/>\r\n20 October, 9:00am - 12:30pm<br \/>\r\n<br \/>\r\nBrisbane<br \/>\r\n23 November, 1:00 - 5:00pm<br \/>\r\n<br \/>\r\nAuckland<br \/>\r\n24 November, 1:00 - 5:00pm<br \/>\r\n<br \/>\r\nMelbourne<br \/>\r\n1 December, 1:00 - 5:00pm<br \/>\r\n<br \/>\r\nWellington<br \/>\r\n14 December, 1:00 - 5:00pm<br \/>\r\n<br \/>\r\nAdelaide and Sydney dates for 2023 to be announced shortly<br \/>\r\n","event_header_image":"https:\/\/www.genesys.com\/media\/bg-yellow-brush.png","form_button":"Register now","is_external_registration":[],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"select","af_width":"form-row","af_label":"Select City","af_lid":"fe460","af_lname":"reusableField01Label","af_id":"fe461","af_name":"reusableField01Value","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"Brisbane","so_value":"brisbane"},{"so_label":"Melbourne","so_value":"melbourne"},{"so_label":"Auckland","so_value":"auckland"},{"so_label":"Wellington","so_value":"wellington"}]}]},"cust_form_id":"","form_cid":"7011T000001YqxgQAC","multiple_cid":false,"multiple_cid_setup":[{"label":"Brisbane","cid":"7011T000001YqxgQAC","url":""},{"label":"Melbourne","cid":"7011T000001YqxgQAC","url":""},{"label":"Auckland","cid":"7011T000001YqxgQAC","url":""},{"label":"Wellington","cid":"7011T000001YqxgQAC","url":""}],"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"<p>Thank you for registering for the Build a digital experience workshop.<\/p>\n<p>We can&#8217;t wait to welcome you there!<\/p>\n<p>For further information, or to cancel your registration, please email <a href=\"mailto:chanelle@conferenceworks.com.au.\">chanelle@conferenceworks.com.au.<\/a><\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"d1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":false,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"<h3>Can you transform your company\u2019s digital experience in just one afternoon? Yes you can!<\/h3>\n<h4><\/h4>\n<p>As the shift to digital interactions continues to accelerate, it\u2019s critical for your business to deliver the anywhere, anytime engagement your customers expect, with the ability to seamlessly connect a customer to a human at the right time, when needed.<\/p>\n<p>Join the Genesys team at this hands-on workshop focused on creating a superior digital experience for your customers, and gain practical skills to build AI-driven digital experiences.<\/p>\n<p><strong>In this workshop you\u2019ll:<\/strong><\/p>\n<ul>\n<li>Deploy Genesys Predictive Engagement to best understand how and when to engage your customers<\/li>\n<li>Gain experience with Genesys DialogEngine Bot Flows to learn how to create your first AI-powered chatbot<\/li>\n<li>Learn how to create and surface knowledge to your customers to help reduce the workload on your agents<\/li>\n<li>Identify how and when to pass the customer through to a human agent<\/li>\n<\/ul>\n<p><strong>Don\u2019t forget to bring your laptop and phone!<\/strong><\/p>\n<p><strong>Note:<\/strong> No previous Genesys Cloud Administration experience is required, this workshop is open to the whole team. Our solution experts will be there to guide you through every step of the way!<\/p>\n<h6><\/h6>\n<table class=\" aligncenter\" style=\"border-collapse: collapse; width: 52.2125%; height: 125px;\">\n<tbody>\n<tr style=\"height: 29px;\">\n<td style=\"width: 17.2097%; height: 29px;\"><strong><a href=\"https:\/\/www.genesys.com\/en-sg?post_type=events&#038;p=445029\">Perth &#8211; CX Tour<\/a>\u00a0<\/strong><\/td>\n<td style=\"width: 21.0526%; height: 29px;\">Thursday 20 October 2022<\/td>\n<td style=\"width: 13.9515%; height: 29px;\"><a href=\"https:\/\/goo.gl\/maps\/kn4NBdMo5DUXJ6Vs8\">Ritz Carlton<\/a><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 17.2097%; height: 24px;\"><strong>Brisbane<\/strong><\/td>\n<td style=\"width: 21.0526%; height: 24px;\">Wednesday 23 November 2022<\/td>\n<td style=\"width: 13.9515%; height: 24px;\"><a href=\"https:\/\/g.page\/sofitelbrisbanecentral?share\">Sofitel Brisbane<\/a><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 17.2097%; height: 24px;\"><strong>Auckland<\/strong><\/td>\n<td style=\"width: 21.0526%; height: 24px;\">Thursday 24 November 2022<\/td>\n<td style=\"width: 13.9515%; height: 24px;\"><a href=\"https:\/\/g.page\/HiltonAuckland?share\">Hilton<\/a><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 17.2097%; height: 24px;\"><strong>Melbourne<\/strong><\/td>\n<td style=\"width: 21.0526%; height: 24px;\">Thursday 1 December 2022<\/td>\n<td style=\"width: 13.9515%; height: 24px;\"><a style=\"font-family: inherit; font-size: inherit;\" href=\"https:\/\/goo.gl\/maps\/g1y2j3nEnqwnHk9J7\">W Melbourne<\/a><a style=\"font-family: inherit; font-size: inherit;\" href=\"https:\/\/goo.gl\/maps\/g1y2j3nEnqwnHk9J7\">\u00a0<\/a><\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 17.2097%; height: 24px;\"><strong>Wellington<\/strong><\/td>\n<td style=\"width: 21.0526%; height: 24px;\">Wednesday 14 December 2022<\/td>\n<td style=\"width: 13.9515%; height: 24px;\"><a href=\"https:\/\/goo.gl\/maps\/ZbYyouRQQWwgLm6o8\">QT<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","cta_text":"","cta_url":""},"disable_speaker_section":true,"event_speakers":[{"speaker_name":"Dave Flanagan","speaker_position":"Strategic Director, Digital & Conversational AI, Genesys","speaker_description":"Dave has over 15 years' experience in digital project management, including 10 years working in product and platform development and CX, and four years working on chatbot, automation and conversational interfaces.","speaker_image":190697,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/dflan\/"}]},{"speaker_name":"Carl Jones","speaker_position":"Strategic Director, Digital Sales, Genesys","speaker_description":"Carl leads the Genesys Predictive Engagement solution in the ANZ region. 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