{"id":430355,"date":"2022-05-05T21:39:52","date_gmt":"2022-05-06T04:39:52","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=430355"},"modified":"2023-05-11T08:55:37","modified_gmt":"2023-05-11T15:55:37","slug":"cx-tour-malaysia-2022","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/cx-tour-malaysia-2022","title":{"rendered":"CX Tour Malaysia 2022"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":928,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-430355","events","type-events","status-publish","hentry"],"acf":{"event_type":"cxtour","event_status":"ontime","event_location":"Kuala Lumpur","event_venue_name":"Pavilion Hotel Kuala Lumpur","country":"Malaysia","venue_map":{"address":"Pavilion Hotel Kuala Lumpur Managed By Banyan Tree, Bukit Bintang Street, Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia","lat":3.1484753,"lng":101.7151235,"zoom":14,"place_id":"ChIJJ0d1iSs2zDERFD0nt_rYJV4","name":"Pavilion Hotel Kuala Lumpur Managed By Banyan Tree","street_number":"170","street_name":"Jalan Bukit Bintang","street_name_short":"Jln Bukit Bintang","city":"Kuala Lumpur","state":"Wilayah Persekutuan Kuala Lumpur","post_code":"55100","country":"Malaysia","country_short":"MY"},"meta_title":"","meta_description":"","no_index":true,"no_follow":true,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"disable_chat":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"CX Tour Malaysia","event_description_title":"What's next: Digital Empathy","event_description":"Attend for free in half-day immersive CX Tour Malaysia focusing on key takeaways on how businesses can be forward-thinking, innovate quickly and deliver the best of breed customer and employee experiences.\u00a0\u00a0\u00a0<br \/>\r\n<br \/>\r\nJoin us to learn, engage and network with fellow like-minded professionals in this one event.\u00a0","disable_registration":false,"form_header_alignment":"left","form_header":"","form_button":"","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001YkWLQA0","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"<p>Hello there,<\/p>\n<p>Thank you for registering for CX Tour Kuala Lumpur.<\/p>\n<p><strong>This registration is not confirmed. 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