Hello there,<\/p>\n
Thank you for registering for the CX Tour Singapore! This registration is not confirmed. We will send you an email confirmation to confirm your attendance.<\/strong><\/p>\n Date: Thursday, 16 June, 2022<\/p>\n Time: 8:00 a.m.<\/p>\n Location: Raffles Hotel, Singapore<\/p>\n For further information, or to cancel your registration, please email christine.pang@genesys.com<\/p>\n See you there!<\/p>\n Christine Hello there,<\/p>\n Thank you for registering the CX Tour Singapore! We will send you an email confirmation to confirm your attendance.<\/p>\n See you there!<\/p>\n Christine Welcome Coffee<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Welcome message ","agenda_start_time":"","agenda_end_time":"","agenda_single_description":" Speaker:<\/p>\n Kelvin Tan, Director, Enterprise Sales, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Stay ahead of the game: Delivering exceptional service through Empathy","agenda_start_time":"","agenda_end_time":"","agenda_single_description":" Many industries are witnessing a paradigm shift and significant disruption to cater to consumers\u2019 evolving needs. To meet the expectations, organisations need to re-evaluate their transformation strategy and modernise quickly. In doing so, they need to adopt a \u2018people-centric\u2019 approach built on the core principles of empathy and providing Experience as a Service that helps the brand to deliver frictionless and connected customer experiences (CX), ultimately resulting in consumer trust and loyalty.<\/p>\n Speaker: <\/p>\n","agenda_session_speakers":false},{"agenda_title":"Fireside Chat: how evolving consumer expectations are shaping CX in the transport industry","agenda_start_time":"","agenda_end_time":"","agenda_single_description":" Speakers:<\/p>\n Gerald Lee, Vice President of Digital Transformation, ComfortDelgro Group We will share key insights from The NTT Global Benchmark report on what fourteen hundred clients and customers are telling us to stop, start and accelerate.<\/p>\n Migration to the cloud offers the opportunity for digital transformation, a new operating model and customer journey transformation,\u00a0which heightens the need for proactive and flexible Managed CX. \u00a0This session will move from key client and industry insights to the best practices in design, migration, and management<\/p>\n Speakers: Speakers: Speakers:<\/p>\n Albert Tay, Director, Financial Services, Genesys<\/p>\n Chak Ming Fai, Director, Solution Consulting SEA, Adobe<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Transforming Experiences, Empowering Connections","agenda_start_time":"","agenda_end_time":"","agenda_single_description":" Speaker: Speaker: <\/p>\n","agenda_session_speakers":false},{"agenda_title":"Lunch and networking","agenda_start_time":"","agenda_end_time":"","agenda_single_description":" Take this time to network with professionals alike during Lunch. Don’t forget to grab yourself a Genesys Genbee cocktail or Raflles Hotel Singapore Sling.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_speakers":[{"speaker_name":"Kelvin Tan","speaker_position":"Director, Enterprise Sales","speaker_description":"","speaker_image":436341,"speaker_social":[{"social_site_link":"https:\/\/sg.linkedin.com\/in\/shamill"}]},{"speaker_name":"Chak Ming Fai","speaker_position":"Director, Solution Consulting SEA, Adobe","speaker_description":"","speaker_image":430846,"speaker_social":[{"social_site_link":"https:\/\/sg.linkedin.com\/in\/chakmingfai?challengeId=AQEcv9mQ55SdtAAAAYCr92cWlAirGjgQSBIcbQdUcBxjx1v9aiP3_2V1XIUM3Ph-w1jpJnoSZ8-5GXDOTOrughAiIevdpQboWA&submissionId=5a2e88bc-ff9f-ed16-6381-d9662cfaa45c"}]},{"speaker_name":"Albert Tay","speaker_position":"Director, Financial Services, 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\nGenesys<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":false,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","w_tycontent":"
\nGenesys<\/p>\n","event_start_date":"06\/16\/2022","event_end_date":"06\/16\/2022","event_agenda_group":[{"agenda_group_title":"CX Tour Singapore 08.00 - 14:00 SGT","event_agenda":[{"agenda_date":"16\/06\/2022","agenda_tab_label":"","agenda_details":[{"agenda_title":"Registration","agenda_start_time":"08:00:00","agenda_end_time":"09:00:00","agenda_single_description":"
\nAlbert Tay, Director, Financial Services, Genesys<\/p>\n
\nSpike Choo, Principal Consultant of Orange Business Services<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Does your cloud CX migration need some blue-sky clarity?","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"
\nPranay Anand, VP, Go to Market, ASEAN, NTT Ltd<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Panel Discussion: Understanding today's Customer Journey and the expectations of Excellent Customer Experience in an Endemic Environment ","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"
\nJonathan Wan, Director, Global Marketing and Customer Experience, Japan Airlines
\nAlex Bono, Chief Digital Officer, DKSH
\nAlbert Tay, Director, Financial Services, Genesys
\nThen Kian Foh, Deputy CEO, Collectius<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Fireside Chat: Driving Community-first Digital Experience with Adobe","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"
\nAmitabh Sarkar, Vice President & Head of Asia Pacific, Tata Communications<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Emerging Technologies in CX","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"
\nJean Marc Provost, Director Digital and Conversational AI, Genesys<\/p>\n