{"id":382130,"date":"2021-07-08T23:33:42","date_gmt":"2021-07-09T06:33:42","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=382130"},"modified":"2022-02-22T10:13:57","modified_gmt":"2022-02-22T18:13:57","slug":"cx-tour-auckland","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/cx-tour-auckland","title":{"rendered":"CX Tour, Auckland"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":856,"featured_media":388615,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-382130","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-cx-tours"],"acf":{"event_type":"cxtour","event_start_date":"08\/10\/2021","event_end_date":"08\/10\/2021","event_location":"Auckland, New Zealand","event_venue_name":"Park Hyatt Auckland","country":"New Zealand","venue_map":{"address":"Park Hyatt Auckland Halsey Street, Auckland CBD, Auckland, New Zealand","lat":-36.8419936,"lng":174.7585095,"zoom":14,"place_id":"ChIJldD8mvZHDW0R9dtbh8IYK4c","name":"Park Hyatt Auckland","street_number":"99","street_name":"Halsey Street","street_name_short":"Halsey St","city":"Auckland","state":"Auckland","post_code":"1010","country":"New Zealand","country_short":"NZ"},"no_link":[],"event_link":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"event_header_title":"CX Tour","event_description_title":"The Power of Us","event_description":"The event theme \u201cThe power of us\u201d will focus on how your people and our cloud come together to deliver amazing customer experiences and create happy customers in a world of ever changing consumer demands.
\r\n
\r\nWhether you\u2019re a current Genesys customer or you\u2019re looking to take your customer experience to the next level, the CX Tour will show you how your team and our cloud can deliver more customer smiles.","event_header_image":"https:\/\/www.genesys.com\/media\/Auckland-City-with-cruise-ship-docked-Shed-10-in-the-foreground-with-PWC-and-ANZ-Towers-in-front-of-Skytower-scaled.jpg","form_button":"Register now","is_external_registration":[],"form_setup":{"events_field_config":"hot","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001YZNBQA4","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"dynamic","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

Thank you for registering for our CX Tour, Auckland.<\/p>\n

Date: Tuesday 10 August<\/p>\n

Time: 2:00pm<\/p>\n

Location: Park Hyatt Auckland Halsey Street, Auckland CBD, Auckland<\/p>\n

For further information, or to cancel your registration, please email chanelle@conferenceworks.com.au.<\/a><\/p>\n

We look forward to seeing you on the day.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"d1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":false,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

Using Artificial Intelligence to enhance the customer and employee experience doesn\u2019t have to complicated or time consuming. Using a real-life customer example, we will live configure and demonstrate a Genesys AI based contact centre, and show how it powers meaningful, connected interactions across digital and voice channels, whilst ensuring employees are continually engaged with personalised support throughout every aspect of their day.<\/p>\n

\u2022 Leverage the power of cloud<\/p>\n

\u2022 Provide seamless digital channels<\/p>\n

\u2022 Engage and optimize your remote workforce<\/p>\n

\u2022 Hear how your peers are delivering super human service<\/p>\n

Take this opportunity to come together and meet your peers face to face and advance your business by interacting with actual users, industry leaders and Genesys partners.<\/p>\n","cta_text":"","cta_url":""},"disable_speaker_section":false,"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"Agenda","event_agenda":[{"agenda_date":"10\/08\/2021","agenda_tab_label":"","agenda_details":[{"agenda_title":"Arrival and Registration","agenda_start_time":"14:00:00","agenda_end_time":"14:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Welcome","agenda_start_time":"14:30:00","agenda_end_time":"14:35:00","agenda_single_description":"

Ian McLean
\nAccount Director NZ, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Super human service in action","agenda_start_time":"14:35:00","agenda_end_time":"14:45:00","agenda_single_description":"

Ian McLean
\nAccount Director NZ, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"CX Talks: Journey to super human service","agenda_start_time":"14:45:00","agenda_end_time":"14:55:00","agenda_single_description":"

Chloe Houston
\nBusiness and Enterprise Marketing, Spark NZ<\/p>\n

Emma Noble-Beasley
\nGeneral Manager, Kiwibank<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Demo Part 1 - The new frontier in personalised customer engagement","agenda_start_time":"14:55:00","agenda_end_time":"15:35:00","agenda_single_description":"

Dave Flanagan
\nDirector, Digital & Conversational AI, Australia & New Zealand, Genesys<\/p>\n

Carl Jones,
\nDirector, Digital Engagement AI, Australia & New Zealand, Genesys<\/p>\n

Annemarie Hodgson
\nSenior Solutions Consultant, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"BREAK","agenda_start_time":"15:35:00","agenda_end_time":"16:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Customer Panel: Journey to super human service","agenda_start_time":"16:00:00","agenda_end_time":"16:10:00","agenda_single_description":"

Charles Oppenheim
\nAccount Executive Financial Services, Genesys<\/p>\n

Simon Burt
\nHead of Transformation, Newcastle Permanent Building Society<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Part 2 - Powering super-human employee engagement","agenda_start_time":"16:10:00","agenda_end_time":"16:30:00","agenda_single_description":"

Andy Hardy
\nDirector, Employee Engagement, Australia & New Zealand, Genesys<\/p>\n

Annemarie Hodgson
\nSenior Solutions Consultant, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"CX Talks: Journey to super human service","agenda_start_time":"16:30:00","agenda_end_time":"16:50:00","agenda_single_description":"

Ian McLean
\nAccount Director NZ, Genesys<\/p>\n

Alex Turner-Steele
\nSenior Technical Consultant, FMG<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Closing Remarks","agenda_start_time":"16:50:00","agenda_end_time":"16:55:00","agenda_single_description":"

Ian McLean
\nAccount Director NZ, Genesys<\/p>\n

John Pratt
\nStrategic Engagement Lead, Datacom<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Cocktail Hour, hosted by Datacom","agenda_start_time":"17:00:00","agenda_end_time":"18:00:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_venue_section":false,"enable_map":true,"disable_faq_section":true,"disable_sponsor_section":false,"event_sponsor_tier":[{"sponsor_tier":"Custom","custom_tier":"Platinum Sponsor","event_sponsors":[{"sponsor_name":"Spark","sponsor_image":388949,"sponsor_url":"https:\/\/www.sparkdigital.co.nz\/solutions\/collaboration\/purecloud-contactcentre\/"}]},{"sponsor_tier":"Custom","custom_tier":"Gold Sponsor","event_sponsors":[{"sponsor_name":"Telstra","sponsor_image":390837,"sponsor_url":"https:\/\/www.telstra.com.au\/"}]},{"sponsor_tier":"Custom","custom_tier":"Networking Partner","event_sponsors":[{"sponsor_name":"Datacom","sponsor_image":387578,"sponsor_url":"https:\/\/datacom.com\/au\/en"}]},{"sponsor_tier":"Custom","custom_tier":"Supporting Partner","event_sponsors":[{"sponsor_name":"Blackbox","sponsor_image":388947,"sponsor_url":"https:\/\/www.pyrios.com\/"},{"sponsor_name":"GSN","sponsor_image":388937,"sponsor_url":"https:\/\/www.gsn.com.au\/"},{"sponsor_name":"Synergy","sponsor_image":388950,"sponsor_url":"https:\/\/synergyes.com.au\/"}]}],"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"event_date_format":"F j, Y","event_time_format":"g:i a","event_hashtag":"","w_tycontent":"","event_status":"ontime","disable_registration":false,"form_header":"","nav_form_text":"","disable_navigation_form_link":false,"event_venue_address":"","meta_title":"Genesys %%title%%","meta_description":"As companies adapt to a new normal quickly, they discover that the benefits of a cloud contact centre go far beyond enabling agents to work from home. 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