{"id":348062,"date":"2020-11-03T12:51:20","date_gmt":"2020-11-03T20:51:20","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=348062"},"modified":"2021-07-30T02:45:25","modified_gmt":"2021-07-30T09:45:25","slug":"cx-tour-lunch-nz","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-sg\/events\/cx-tour-lunch-nz","title":{"rendered":"CX Tour Lunch"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":601,"featured_media":259655,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-348062","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-cx-tours"],"acf":{"event_type":"cxtour","event_start_date":"11\/12\/2020","event_end_date":"11\/12\/2020","event_location":"Wellington, New Zealand","event_venue_name":"Ministry of Business, Innovation and Employment","country":"New Zealand","venue_map":{"address":"Ministry of Business, Innovation, and Employment 15 Stout Street, Wellington Central, Wellington, New Zealand","lat":-41.28124020000001,"lng":174.7768512,"zoom":14,"place_id":"ChIJXbS9CCuuOG0R7i4dm4GnGf8","name":"Ministry of Business, Innovation, and Employment","street_number":"15","street_name":"Stout Street","street_name_short":"Stout St","city":"Wellington","state":"Wellington","post_code":"6011","country":"New Zealand","country_short":"NZ"},"no_link":[],"event_link":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"event_header_title":"CX Tour Lunch","event_description_title":"Take your customer experience to new heights","event_description":"As organisations adapt to a new normal quickly, they discover that the benefits of a cloud contact centre go far beyond enabling agents to work from home.","event_header_image":"https:\/\/www.genesys.com\/media\/VirtualCXTour-ANZ-LP-Banner-Image-1920x1230@2x-scaled.jpg","form_button":"Register now","is_external_registration":[],"form_setup":{"events_field_config":"hot","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001t8wkQAA","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"<p>Thank you for registering for our CX Tour Lunch.<\/p>\n<p>Date: Thursday 12 November<\/p>\n<p>Time: 11.30am<\/p>\n<p>Location: MBIE, 15 Stout Street, Wellington Central, Wellington 6011<\/p>\n<p>For further information, or to cancel your registration, please email <a href=\"mailto:anushka@conferenceworks.com.au.\">anushka@conferenceworks.com.au.<\/a><\/p>\n<p>We look forward to seeing you on the day.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"d1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":false,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"<p>Join your peers for lunch and learn how a cloud contact centre enables businesses to:<\/p>\n<ul>\n<li>Build resilience and agility into their CX operations with cloud-based services and upgrades<\/li>\n<li>Build customer trust and loyalty by delivering empathetic customer experiences using cloud, AI and digital technologies<\/li>\n<li>Empower agents to offer exceptional customer experiences through better engagement, workflows and automation<\/li>\n<\/ul>\n","cta_text":"","cta_url":""},"disable_speaker_section":false,"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"Agenda","event_agenda":[{"agenda_date":"12\/11\/2020","agenda_tab_label":"","agenda_details":[{"agenda_title":"Registration","agenda_start_time":"11:30:00","agenda_end_time":"11:45:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Leveraging cloud based services to deliver exceptional business outcomes","agenda_start_time":"11:45:00","agenda_end_time":"12:00:00","agenda_single_description":"<p><em>Rachel Herangi, Head of Customer Care &amp; 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