{"id":508910,"date":"2024-03-05T22:21:16","date_gmt":"2024-03-06T06:21:16","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/security-and-compliance"},"modified":"2025-12-23T17:53:33","modified_gmt":"2025-12-24T01:53:33","slug":"security-and-compliance","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/en-sg\/capabilities\/security-and-compliance","title":{"rendered":"Security and compliance"},"content":{"rendered":"

[vc_section][vc_row content_placement=”middle” el_class=”no-shadow”][vc_column]

Capabilities<\/a><\/div>
Cloud architecture and open CX platform<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=”5\/12″ el_class=”order-md-1 order-5″][vc_column_text css=””]<\/p>\n

Security and compliance<\/h1>\n

Protect your data. Maintain compliance. Build trust.<\/p>\n

[\/vc_column_text]

Request for a demo<\/a>Visit Trust Centre<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″][vc_single_image image=”605655″ css=”” rounded_corners=”rounded-lg”][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D”][vc_row][vc_column width=”5\/12″][vc_column_text css=””]<\/p>\n

Enjoy worry-free security and compliance<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Protect your data globally<\/h3>\n

Rest assured knowing your data is secured with end-to-end encryption, stringent access controls and rigorous security<\/a> policies.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Simplify your global compliance<\/h3>\n

Benefit from an extensive set of compliance certifications<\/a> to operate within a complex global regulatory environment.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Deploy AI with confidence<\/h3>\n

Choose Artificial intelligence (AI) that is designed responsibly<\/a> with ethical principles, governance and built-in safeguards.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section par_bg=”enable” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1746215707740{background-image: url(https:\/\/www.genesys.com\/media\/capability-home-pill-background.png?id=542417) !important;}”][vc_row background_color=”bgc-glass” el_class=”py-3 px-1 px-lg-3 rounded mt-0″][vc_column width=”5\/12″][vc_column_text css=””]<\/p>\n

Safeguard your business with strong security and data privacy<\/h2>\n

Multi-layered security embedded throughout our technology, people and processes for comprehensive protection in every customer interaction.[\/vc_column_text][\/vc_column][vc_column][vc_row_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Defence in depth<\/h3>\n

This approach implements multiple layers of security mechanisms and controls to maintain the confidentiality, integrity and availability of data.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Data encryption<\/h3>\n

Genesys Cloud includes AES 256 key encryption for data at rest and HTTPS with TLS 1.2 or higher encryption for data in transit, as well as unique encryption keys and Bring Your Own Key (BYOK) capabilities.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Data protection<\/h3>\n

Our privacy standards and configurable tools help customers meet their global data privacy needs across a variety of industries and locations.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Identity and access control<\/h3>\n

Streamline access with single-sign-on using SAML 2.0 third-party providers. Multi-factor authentication adds an extra layer of protection. Configurable access privileges use least-privilege principle and role-based control mechanisms, while audit logs track user activity.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Network security<\/h3>\n

Within Amazon Web Services (AWS), Genesys Cloud production services and customer data are logically isolated in a virtual private cloud (VPC) for increased security. All connections between the Genesys Cloud VPC, browsers, mobile apps and other components are secured via HTTPS\/TLS with strong AES-256 encryption over the public internet. We follow AWS best practices for the security group, load balancer and routing configurations.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Secure APIs<\/h3>\n

The platform API follows the OAuth 2.0 specification for secure authorisation. Rate limits ensure platform stability and protect against denial-of-service attacks. And RESTful APIs enable encrypted data transfers, statelessness and granular access control.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Operational security<\/h3>\n

We conduct continuous vulnerability scanning, penetration tests and pre-deployment checks, while host-based and network-based intrusion detection systems monitor for suspicious activities.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Physical security<\/h3>\n

AWS provides data centre security. Controls include perimeter security, while physical access to AWS data centres is logged, monitored and retained, reducing the risk of insider security threats.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text css=””]<\/p>\n

Organisational security<\/h3>\n

Genesys employs a full-time Information Security and Compliance team, and all employees are required to successfully complete security and compliance training on an annual basis.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D”][vc_row content_placement=”middle”][vc_column width=”5\/12″][vc_column_text ct_style=”stat” css=”” ct_stat_link=”url:%2Fen-sg%2Fresources%2Fstate-of-cx|title:%E2%80%9CThe%20State%20of%20Customer%20Experience%2C%E2%80%9D%20Genesys%2C%202025″]<\/p>\n

30%<\/p>\n

of CX leaders say addressing data privacy and security are most critical to meeting strategic CX goals<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″][vc_column_text css=””]<\/p>\n

Forge deeper customer trust and loyalty<\/h2>\n

The Genesys Cloud\u2122 platform is trusted by thousands of customers \u2014 including those in highly regulated industries like the public sector, financial services, healthcare and utilities. Our security approach spans applications, infrastructure, processes and people, ensuring information remains secure, compliant and accessible.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”5\/12″][vc_column_text css=””]<\/p>\n

Choose a partner committed to your security<\/h2>\n

Our comprehensive approach to security is embedded across our platform, processes and culture. It\u2019s based on the principles of informed oversight, effective risk management, consistent security practices, rigorous audits, continuous feedback and full transparency.[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Security teams and budget have reduced individual responsibility<\/h3>\n

Managing security and compliance is a shared responsibility between Genesys, our cloud service provider and our customers. This distribution of responsibilities relieves your operational burden and is typically more cost-effective than maintaining the same depth of security in-house.[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Platform is secure by design.<\/h3>\n

Following the principles of security by design, our development teams are regularly trained on web application security and independent product security teams ensure new features go through rigorous security code reviews and testing before release. [\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Global compliance is sped up<\/h3>\n

Maintaining our extensive compliance portfolio<\/a> shows our capabilities and commitment to delivering a secure platform that helps you meet and exceed your regulatory and compliance needs, regardless of the industry or geography you serve.[\/vc_column_text][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Gain security and peace of mind<\/h3>\n

At Genesys, we prioritise transparency. Our Trust Centre<\/a> offers insights into our security best practices<\/a>, and you can easily access our legal agreements<\/a>, including privacy policy and SLA.<\/p>\n

We also provide a status portal<\/a> for real-time and historical operational performance and scheduled maintenance. And you can read about our Ethical AI framework<\/a> and sustainability efforts<\/a>.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″][vc_single_image image=”605654″ css=”” rounded_corners=”rounded-lg”][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D”][vc_row equal_height=”yes”][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

See what our customers have to say<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes”][vc_column]

\"Kiwibank<\/a><\/div>
\"Fct<\/a><\/div>
\"Logo<\/a><\/div>
\"Unisys<\/a><\/div><\/div>